ZoluckyReviews 5,049

Dear customer

Thank you for bringing this issue to our attention, and we apologize for any inconvenience you experienced during the checkout process.

We strive to provide a seamless and user-friendly shopping experience, including the application of coupon offers. We apologize if the checkout process did not meet your expectations and caused frustration.

There are buttons to enter the coupon code on both the shopping cart page and the payment page. If you are ordering from a cell phone, please scroll down the page to find the input box, if you are ordering from a computer page, the input box is in the top right corner of the page.

Discount offers typically have specific terms and conditions associated with them, such as minimum order values, product exclusions, or expiration dates. May we know the discount code you wanted to use? This information will allow us to investigate the issue and provide you with a prompt resolution. We are committed to ensuring that our customers can easily apply and benefit from the coupon offers we provide.

We value your feedback, as it helps us identify areas for improvement. We will review our checkout process and work towards enhancing the clarity and usability of coupon offers during the checkout process.

If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.

Best regard,
Echo
ZOLUCKY

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.

We regret to hear that the fabric does not meet your expectation. We are collecting feedback from our customers and working on providing more choices of fabrics. We have been paying attention to the quality issues and keep working on improvement.

Your comment is highly appreciated and we will forward it to our relevant department.

The detailed measurements of different products on our website differ even in the same size.

If the measurement of your received item is not the same as the corresponding size chart, we would appreciate it if you can measure it with a measuring tool and send the photos to our customer service center. We'd like to offer you a satisfied solution after checking. Looking forward to your reply.

Also, our site supports returns. If you are not satisfied with our products, you can contact us to return the goods after receiving them.

You can check our return policy: https://zolucky.com/information/returns-exchanges

Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.

If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.

Best regard,
Ashley
ZOLUCKY

Dear Customer,

We sincerely apologize for any disappointment or inconvenience caused, and we appreciate your feedback.

We strive to process and ship orders as quickly as possible. However, there may be instances where unforeseen circumstances, such as high order volumes or logistical challenges, can cause delays in the delivery process. We apologize for any frustration caused by these delays and assure you that we are actively working to improve our shipping processes and minimize any future delays.

We understand the importance of providing high-quality fabrics to our customers, and we apologize if the fabrics you received did not meet your expectations. Could you please send us some pictures of the item to check if it's not as described？ We appreciate your feedback, and we will review our product photography and descriptions to ensure they accurately reflect the items we offer.

We apologize for any confusion caused by the shipping charges. Our aim is to provide transparent and fair pricing to our customers. Please note that the shipping charge is adjusted by our system automatically, it depends on the distance and parcel weight. You can enjoy free Standard shipment when the order amount after discounts is over 79 USD (Excluding final sale items). You can check the shipping cost and decide whether to proceed with the payment before paying.
We apologize if there was any misunderstanding regarding the application of discounts and shipping charges.

We understand that returning the item can be a time-consuming process, and we value our relationship with you as a customer. Therefore, we will offer compensation and hope you will consider accepting our offer instead of returning the product. But you still have the right to reject our offer and return the product. Please reply to our email if you still want to return items, and we will email you the return label.

We apologize if your overall shopping experience with us fell short of your expectations. We value your feedback and take it seriously as we continuously strive to improve our products and services. We appreciate your patience and understanding, and we hope to have the opportunity to regain your trust in the future.

If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.

Best regard,
Echo
ZOLUCKY

Dear Customer,

We sincerely apologize for the inconvenience caused and understand your disappointment with the service you have received.

We understand how important it is for our customers to have access to the products they desire. We apologize for the frequent out-of-stock situations you have experienced. Our team works diligently to maintain stock levels, but sometimes high demand or unforeseen circumstances can lead to temporary shortages. We are actively working to improve our inventory management processes to minimize these situations and ensure a better shopping experience for our customers.

We apologize for the delays you have encountered in receiving your orders. We understand that the delays you have experienced have led you to cancel your orders in some instances. Upon checking, your order has been canceled and refunded.

We appreciate your feedback and apologize for any negative experiences you have encountered. We value your support and hope to have the opportunity to serve you better in the future.

If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.

Best regard,
Echo
ZOLUCKY

Dear Customer,

We apologize for any difficulties you encountered during the checkout process and the delay in addressing your address correction request.

Regarding the issue you mentioned with the screen going blank after entering your debit card information, we apologize for the inconvenience and any confusion it may have caused. Technical glitches can sometimes occur, and we are constantly working to improve our website's performance and user experience. We appreciate your patience and understanding in this matter.

Your order was placed on 2023-07-13, and successfully delivered on 2023-07-24, which did not take a month.

Regarding the delay in addressing your address correction request, we have corrected the address and sent the email on 2023-07-13, and you replied to that email on 2023-07-14. But on 2023-07-15, you said the package was sent to another country. We sent you the tracking status of the package on 2023-07-16 (it was not sent to another country), and have informed you again that we have corrected the address.
Maybe you overlooked some of our emails, which caused unnecessary misunderstandings.

We appreciate your patience and understanding throughout this process. If there is anything else we can do to assist you or if you have any further questions or concerns, please do not hesitate to reach out to us. We are here to help and ensure that you have a positive shopping experience with us.

If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.

Best regard,
Echo
ZOLUCKY

Dear Customer,

We are sorry to hear about your dissatisfaction with our return policy. We understand the importance of having a clear and fair return process, and we apologize if our current policy did not meet your expectations.

We understand that returning the item can be a time-consuming process, and we value our relationship with you as a customer. Therefore, we will offer compensation and hope you will consider accepting our offer instead of returning the product. But you still have the right to reject our offer and return the product.

Upon checking, we did email you the return label. Please check the email.

We value your feedback and will take it into consideration as we review and refine our return policy. We are committed to continuously improving our services and ensuring that our customers have a positive experience when shopping with us.

If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.

Best regard,
Echo
ZOLUCKY

Dear Customer,

Thank you for taking the time to provide feedback on our free shipping policy and discount.

About How to Apply the Coupon, please refer to this link: https://zolucky.com/information/how-to-apply-discount

Upon checking, you've enjoyed our $5 off discount code. Multiple discounts cannot be used simultaneously.

We now provide free shipping when the order amount reaches $79 after the discount. Upon checking, the amount of this order has not reached the free shipping threshold yet. Thank you for your understanding.

Your feedback is very important to us. We'll forward your sincere feedback to our team to optimize our feature for discount applications.

We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.

If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.

Best regard,
Ashley
ZOLUCKY