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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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Shopping was easy and clothes darling. I have been very pleased with the quality.
Great styles to choose from reasonable prices pretty clothes
Love the feminine clothes they sell and nowadays we should look like a woman before they erase us They took women's sports don't let them take your femininity'
REALLY NICE WELL MADE QUALITY CLOTHES. THE COLORS ARE TRUE TO PICTURES AND THE FABRICS ARE ALSO REALLY NICE.
I found the perfect item for my wife. She loves it.
Had to return one item and only got a 50% credit. The rest of the items she lived and they fit
Been purchasing for my wife and she loves what I've bought for her
Not good. Fabric was not what I wanted, Although I tried to return it the system was down
when the system came back they said I was to late.
The dress and black ethnic shirt both fit very well. The other shirts were larger than advertised and didn't fit properly. The leggings didn't look or fit anythingb like the picture and were baggy all over. I didn't return the items that didn't fit properly because it would not have been cost effective considering the original cost.
I enjoy it for the variety and style. I should not be forced to use a certain amount of words.
Shopping was good. You substituted acessory buttons on my dress I ordered and it changed the looks of it. Now it is not at all good. You substituted acessory buttons from big silver buttons to smaller brown and tan buttons. It was a gift for my sister.
You didn't respond to my plea for help. I never received any help as an 83 yr. Old trying to understand all that I had to do just to return 2 dresses that looked like I bought them from Omar the tent man.
I liked the fact that you didn't keep trying to make me buy more and more.
I had a chat for an hour requesting a discount, finally I was told you have given it to me and was not truth.
You never reimbursed the 40% money you offer to do. There are not XS sizes. What you offer is always the same. I order a cotton pant and received one very different.
I had a chat for an hour requesting a discount, finally I was told you have given it to me and was not truth.
I ordered 3 items thru Zolucky. I was pleased with the items but 1 was too large. I followed the info on the enclosed sheet of paper but have yet to receive a response to return the item. There is no phone number to call, several different codes. I sent an email off of the site, there is no phone number. Still not response.
Dear customer,
We apologize for any confusion and dissatisfaction you may have experienced with our return process. We will do our best to simplify our return procedures to provide you with a better shopping experience.
Regarding the return address, we sent you the necessary information for your return via email on July 15th. If you have any other questions or require further assistance, our customer service team is always available to support you. Thank you again for your feedback.
Please note that our return confirmation email may sometimes be filtered into your junk or spam folder, so it's possible that you missed our response. Therefore, we kindly suggest checking your junk or spam folder to see if you received any emails from us. If you still need help with your return process, please do not hesitate to contact us at [email protected]. Our team is available 24/7 to assist you with any issues you may encounter.
Best regards,
Jules
ZOLUCKY
Same as other sites, got complicated with questions re paypal account
I requested return my items on July 19. In Return Policy, it is said that they will contact me within 48 hrs. And inform me the authorization and return address, however, today if July 31. Over 10 business day, but, I don't receive any authorization & return address information email from Zolucky. I sent same information a couple of times, but, Nothing. Please note I also checked "Junk" emails every 2 hours! What's going on? I really doubt some customer put 5 stars for Zolucky.
Dear customer,
We apologize for any confusion and dissatisfaction you may have experienced with our return process. We will do our best to simplify our return procedures to provide you with a better shopping experience.
Regarding the return address, we sent you the necessary information for your return via email on July 28th. Once we receive your return package, we will process your refund immediately. If you have any other questions or require further assistance, our customer service team is always available to support you. Thank you again for your feedback.
Please note that our return confirmation email may sometimes be filtered into your junk or spam folder, so it's possible that you missed our response. Therefore, we kindly suggest checking your junk or spam folder to see if you received any emails from us. If you still need help with your return process, please do not hesitate to contact us at [email protected]. Our team is available 24/7 to assist you with any issues you may encounter.
Best regards,
Jules
ZOLUCKY
Beautiful merchandise and reasonable prices. This is my first order. I am pleased.
Great selection… great prices…. Good sales. But when I use the 25% coupon u sent me it takes away free shipping which was $26. So I used mid2023. But your 25% would have saved me an additional $25. Oh well. I bought the blouses anyway. They are unique… and good quality.
Great selection… great prices…. Good sales. But when I use the 25% coupon u sent me it takes away free shipping which was $26. So I used mid2023. But your 25% would have saved me an additional $25. Oh well. I bought the blouses anyway.
I received my products. Two of the items were true to their sizes, two of them I need to return. I am still waiting for the information to complete the "no questions asked" returns. It's been well over a week since I submitted the request and the darn thing wouldn't let me more on without taking a picture. It's suppose to be no questions asked.
I would NOT order shoes again from them and I would be VERY cautious with the clothes ordered.
I am pleased so far. I'm hoping the quality and the sizes are true and I won't be disappointed that I tried this.
What is your return policy?
It costs a lot to mail things back.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for any confusion and dissatisfaction you may have experienced with our return process. We will do our best to simplify our return procedures to provide you with a better shopping experience. We will continue to improve the quality of our products to meet the needs of users.
Regarding the return address, we sent you the necessary information for your return via email on July 30th. Once we receive your return package, we will process your refund immediately. If you have any other questions or require further assistance, our customer service team is always available to support you. Thank you again for your feedback.
Please note that our return confirmation email may sometimes be filtered into your junk or spam folder, so it's possible that you missed our response. Therefore, we kindly suggest checking your junk or spam folder to see if you received any emails from us. If you still need help with your return process, please do not hesitate to contact us at [email protected] or chat with us online. Our team is available 24/7 to assist you with any issues you may encounter.
Best regards,
Jules
ZOLUCKY