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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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I wore the full-length black bohemian dress for the formal night on board and received many compliments. It is comfortable, fun to wear, and I felt special.
The last order I placed I needed to return an item. The return process DID NOT WORK as advertised. Consequently, I have not purchased for about a year. I am trying again.
This is my first purchase. If I like the quality, I will be back!
So far wonderful.And delivery amazingly fast. This makes me a returning customer for the future.
I placed an order and I was disappointed by the cheap material and clothing. I returned the entire order within 15 days and I never received my money back. I spent $25.00 on UPS to return the stuff and I was snot able to reach anybody in the company to verify or track my return. This is a cheap dishonest Chinese company. Please never order anything form them or their multiple affiliates: TEMU, SHEIN, and others.
Ordering was easy.did not get one of the items. Will order again but will go one size smaller
Too long a wait for shipping. Clothing style changes in larger sizes. Dresses lose shape and fit like a sack dress.
Dear customer,
We apologize for any inconvenience you may have experienced with our shipping and merchandise. We understand how important it is to receive your order in a timely manner and to have high-quality products that meet your expectations.
Regarding the shipping, we strive to ship all orders as quickly as possible, but sometimes factors beyond our control, such as weather, customs clearance, or transportation delays, can affect delivery times.
Regarding the merchandise, we appreciate your feedback and take it seriously. We constantly review our product offerings and make changes based on customer feedback. We will investigate the issue you have mentioned and take appropriate action to ensure that our clothing styles are consistent across all sizes and that they maintain their shape.
We appreciate your business and value your feedback. If you have any further questions or concerns regarding your order, please don't hesitate to contact us at [email protected]. We'll get back to you within 24 hours.
Best regards,
Jules
ZOLUCKY
Would benefit those browsing to be returned to last item viewed. Instead of returning to the starting menu of previously viewed clothes.
It was easy to navigate, however I'm still getting used to the difference in sizing.
I was surprised by the care directions after I got the products. So many of them said hand washing or wash individually. I haven't done that type of washing for a long time. I'm a very busy mother of 3 daughters and I don't have the time to do individual articles of clothing. I'm going to try the delicate cycle on my washington machine to see if I will order many more clothes. I like the styles, but that might be a red flag for me as I just don't have time. I will give it a try however.
I was asked to upload a photo of the fit problem. Why is that necessary? If I wanted to return it, I obviously didn't like it—no matter the reason. I won't shop here again.
I ordered two dresses by the sizes on their chart. One is too big and one is too little. I have tried to return them and Zolucky WILL NOT send me the approval to return them OR the address to send them to. So I am out money! I am reporting them to our credit card!
Dear Customer,
We apologize for any difficulties you are encountering while attempting to return the dresses you purchased from our site. We take customer satisfaction very seriously and want to ensure that you have a positive shopping experience with us.
According to our return policy, items (except final sale items, swimwear, underwear, bags& accessories) can be returned within 30 days from the delivery date. We will email you the return label if your order is eligible for return.
Upon checking, you only submitted the return request for one dress and we have emailed you the return authorization but never receive your reply.
Regarding the offer to keep the merchandise and receive a credit, please note that this is an optional program that some customers choose to participate in. We offer this option as a convenient alternative for those who do not wish to complete the traditional return process. However, if you prefer to return the items for a full refund, we will be happy to assist you in doing so.
We just updated the return request and emailed you the return label. Please check the email and return both items.
Once again, we apologize for any inconvenience caused and we appreciate your patience and understanding. Thank you for shopping at Zolucky, and we look forward to serving you in the future.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY
I ordered a pair of pants but they were way too big and I did not like the fabric. I contacted them about returning them. They told me to return them at my expense and they would decide about a refund. I have not heard from them.
I have been trying to purchase these pants for two weeks. I still don't know if I've got them ordered or not. And I had put several things in my basket, but did not want all of them, but it wants to say that 0 200 and some odd dollars for those items which I did not order, I just feel like it's a mess will order from Amazon from now on
I love this dress, how it fits and how the material feels in my skin. It's been super hot everywhere and this feels great on. As in other reviews, it's NOT see through and I feel covered even though it's lightweight material. My husband loves it too and asked me why I didn't buy one in every color. I'll be buying more asap. Thank you.
Love the clothes in pic and if they arrive looking as great as online and fit as expected, I may have a new favorite store. I already ordered and received a dress that fits great and I love! Hope these work as well! I had codes to use for discount but it took forever to get it to take it. And the very first item, a pink top was on sale in my email reminder but no matter what I did, it would not let me purchase it for the sale price.
Hoping the clothes fit. I see so many things I think I could love. Taking this risk hoping for the best!
The tops I bought were all supposed to be XL, however several fit like L and one was more like XXL. I liked most of the styles & prints but am unhappy with the inconsistent sizing.
You only get free shipping or 25% off, I guess. Before putting in the coupon code, I had free shipping. Once I put in the coupon, I had a $30+ shipping fee. This may be my last purchase with this company.
While shopping, I left the site, and upon returning, my cart was empty. I had to find all those items again.
So far so good. Great service and beautiful clothing. Runs about a half size to a ful size on the big side. So far I love everything about them!
The fabric is cheap looking and feeling, Why the $#*! do I need to enter fifty characters?
Sizing was accurate but it took over a month to receive.
Clothing sizing confusing, cheap material, no clear return information
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the return process issue.
We regret to hear that the fabric does not meet your expectation. We are collecting feedback from our customers and working on providing more choices of fabrics.
The detailed measurements of different products on our website differ even in the same size.
If the measurement of your received item is not the same as the corresponding size chart, then please measure it with a measuring tool and send the photos to our customer service center. We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
About return, we have checked and confirmed that we received your email and replied accordingly on July 17th. If you did not receive, please try to check it on your spam folder. We also have sent you an email about your require today. Please check soon.
If you continue to have issues with the returns process, please contact us directly via chat so that we can assist you in resolving the issue as quickly as possible.
Your comment is highly appreciated and we will forward it to our relevant department.
Please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
Uncertain, want to see the items before I make a comment. I hope there are as described.
Lots of cute clothes, however I wish they carried XS. The small are always a little big on me.
Love the styles! Love the prices! Cute clothes true to size
The clothes arrived within the 8-15 days promised. The are as described. A quick ironing and they were ready to wear.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for your feedback. We apologize for any inconvenience you may have experienced with your order and the return process.
We are happy to inform you that we have received your return and processed your refund accordingly. We understand that returning an item can be costly and time-consuming, and we appreciate your patience throughout the process. The refund for the returned items will be issued within 3 business days. We apologize for the delay in processing your return information. We will work to improve our return audit speed and refund process to better serve our customers. Thank you for your understanding.
Regarding your concerns about the quality of our products, we take all feedback seriously and are constantly striving to improve the materials and clothing that we offer.
If you have any further questions or concerns, please don't hesitate to contact us at [email protected]. Our team is available 24/7 to assist you with any issues you may encounter.
Best regards,
Jules
ZOLUCKY