On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Happy with my selection. I just hope I get what I ordered.
I bought 3 items directly from their website, and when I tried to return 2 of them, I could start the process for the return and it says they will send me information within 48 hrs as to how to proceed and where to send it. I've never heard back from them. I tried different ways to reach them, via many emails, via their chat support, and via a third party agency, and was never even been contacted not even answering the chat box. Completely awful customer service and not serious nor responsible with their commitment to facilitate returns. The 30 days return window is now over just because they never send me the information as to how or where to return the items, so I'm stuck with them and no refund.
Beautifully made garments.They arrive nicely packed.
Beautifully colored clothes, for a very good price, especially their clearance prices, I enjoy shopping, and wearing them, they make me feel happy wearing them.
Website is so slow. I almost gave up
Beautiful clothing and great customer service. Thank you!
On the website it shows that orders over $79 are granted free shipping, so I purchased an extra item to secure free shipping, but it was not given. My order went forth without me being able to adjust it. I am not happy at the glitch.
Thank you for providing these gorgeous dresses so women can once again dress elegantly. Thank you for bringing back inexpensive, yet elegant, attire for women!
I didnt think the product looked like was in the pictures, and i am a size 10 and large in the 2 dresses were very small, i cant wear them. And it took forever for them to arrive
Lots of great looking clothes. Hope sizes are accurate.
Waiting on a refund and this is the response! This is the reason for only one star
Ordered 5 cotton dresses and one dress of jersey material. Very satisfied with the dresses, they are as pictured online and sized as listed. I was worried with all the negative reviews, but was pleasantly surprised. Shipping arrived as promised and took less than 4 weeks.
Ally Martin, RN
Did ask for return label you said to choose a return i had so much trouble with you said i would go for wallet and still have not seen any refund you should check out TEMU i recieved a package yesterdasy to day i mailed the tops i did not like because they give you a return label immediately that is a good company ant the tops i ordered from you i already had and i told you this?
Dear Customer,
We apologize deeply for any dissatisfaction caused by our return process.
Upon checking, we have sent you return label via email before. We wonder if you have returned the items to us. If so, please contact us and provide return tracking information.
Once we receive this information, we will do everything we can to process your return promptly and keep you updated on refund status.
Please do not hesitate to contact us via [email protected] satisfaction is our top priority, and we appreciate your patience as we work to resolve this matter for you.
Best regard,
Mandy
ZOLUCKY
Easy to navigate the website and so far I have loved everything I've ordered. This is my 3rd order….
Really great options and great prices. I have ordered a couple of times now and truly have not been disappointed
Pretty good except the shipping is too slow. I never know if the clothing is going to fit.
Enjoyed item, was perfect for my friends birthday! It arrived in time for me to give to her!
The quality of your products is not good; haven't you people ever heard of darts on your clothing? Deceptive descriptions of your clothing as heading descriptions
Dear Customer,
Please accept our sincere apology for any inconvenience this matter may have caused you.
However.Shipping fee is required and it depends on weight and distance. Hope for your understand.
In any case, We thank you for bringing this to our attention.We will strive to provide faster and cheaper courier services to customers.
If you need additional assistance, please feel free to contact us by email at [email protected].
Best regard,
Mandy
ZOLUCKY
I tried everything on the website to return an item the was sent in a size small. I need an xxl or size 16. I finally got a response from Sitejabber after sending three return request. I'm suppose to hear back from them, but all I got was this Customer Satisfaction Survey.
Dear Customer,
We are sorry that you are not satisfied with our item(s) and return process.
Please note that sizing can vary between items, so we encourage customers to refer to the size chart before making a purchase. Meanwhile. We will take your feedback into account as we continue to improve our size selection process and make it simpler and more precise for our customers.
While we strive to make our return process as streamlined as possible, I understand that there may be some hurdles that customers face. We appreciate your feedback regarding our automated system and will take steps to improve it.
We have reviewed your return request and confirm that it was processed successfully. We sent you an email with the return information before.
Kindly double-check the email address which you used for placing the order to ensure that you are checking the right inbox. If you still can't find the email, please check your spam folder as well. Or you can contact us via email /live chat again. At the bottom right of our homepage https://zolucky.com/, there is a button similar to a headset, click it then you can open the live chat.
Regarding the phone call service. Please note that while we currently do not support telephone service, we understand the importance of providing efficient communication channels to our customers. Therefore, we will consider this option in the near future to better meet the needs of our customers.
If you need any help about your order, please do not hesitate to contact us via email [email protected] or chat.
Best regard,
Mandy
ZOLUCKY
First item I've ordered. Won't know if I like it until I get it. Wish there were a little more descriptions about each piece pertaining to fabric.
I ordered a dress for my daughter's wedding and I haven't received it even though I ordered it a long time ago. Why is it taking so long?
Dear Customer,
Thank you for reaching out to us regarding your order. We apologize for any inconvenience caused by the delay in your order.
Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping. Please be assured that we are doing everything we can to get your order reach out to you as quickly as possible.
Upon checking, your order is in transit now. You can check the order status on this page https://zolucky.com/order-query after filling in your email address and order number.
Or please provide us with your order number via email [email protected], and we will be happy to look into it for you.
Best regard,
Mandy
ZOLUCKY
It's my past shopping experience that almost kept me from buying today.
The sandals I received were cheaply made. The straps and heels were apparently glued on and I was afraid they would fall apart. Also they were too small. I will never purchase anything from you again.
Dear Customer,
We apologize for the inconvenience caused by the poor quality of the sandals you received from our website.
We take such concerns very seriously. We appreciate your feedback regarding the straps and heels, which should have been secured with high-quality materials. We will definitely forward your review to our production team so they can investigate and improve our quality control procedures.
Regarding the sizing issue. Please note that sizing can vary between items, so we encourage customers to refer to the size chart before making a purchase. We will take your feedback into account as we continue to improve our size selection process and make it simpler and more precise for our customers.
Once again, we apologize for failing to meet your expectations and for any inconvenience caused. We hope you'll consider giving us another chance in the future to provide you with the best products and services possible.
If you need any help, please do not hesitate to contact us directly via email at [email protected].
Best regard,
Mandy
ZOLUCKY
The shirt I was trying to return was so very close in print and color. The return process which eventually went to offering a discounted price to keep it. I did that and have learned my lesson. This is last time I order from here.
Dear Customer,
We apologize for any inconvenience caused by the processing your return request.
Rest assured that if the product meets our return policy requirements, it is eligible return for refund.
Before providing you with additional information about the return process, we would like to offer a partial refund as a goodwill gesture to resolve the issue and satisfy our customers. We apologize that our previous solution did not fully meet your expectations.
If you still want to return, you may reply us with your decision then we will send further information about return.
As for the call. Sorry，We do not support telephone service currently. But we will consider this in the near future to meet the needs of customers.
You may reach out to us either through live chat or email [email protected]. Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
Best regard,
Mandy
ZOLUCKY
Quick and easy to order but very dissatisfied with quality of the product. I was waiting on last item to be sent before attempting to send back items.
Dear Customer,
We are sorry that you are not satisfied with our item(s).
We will carefully examine the product again, conduct further optimization measures, and upgrade the quality of product accordingly. We thank you for bringing this to our attention.
Regarding the last item in your order. We have looked into your order history and can confirm that the last item you ordered has been shipped and delivered.
If you have not received it, we recommend contacting your local USPS to check on the status of the delivery. Alternatively, please feel free to contact us via email, and we will be happy to assist you in tracking down your package.
You can check the order tracking information on this page https://zolucky.com/order-query after filling in your email address and order number.
As for return, you may check our return policy and how to return via https://zolucky.com/information/returns-exchanges
If you need additional assistance, please feel free to contact us by email at [email protected].
Best regard,
Mandy
ZOLUCKY
I was hesitant to order but am really happy I did! The clothing is very nice and the prices are really great!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for any confusion and dissatisfaction you may have experienced with our return process. We will do our best to simplify our return procedures to provide you with a better shopping experience.
Regarding the return address, we sent you the necessary information for your return via email on June 17. In case you cannot find the return address, I have attached the label to the email we sent you today again. You can follow the instructions in the email to return the items. Once we receive your return package, we will process your refund immediately. You submit the return request within 30 days so you can still return the items. Please don't worry about it.
Please note that our return confirmation email may sometimes be filtered into your junk or spam folder, so it's possible that you missed our response. Therefore, we kindly suggest checking your junk or spam folder to see if you received any emails from us. If you still need help with your return process, please do not hesitate to contact us at [email protected]. Our team is available 24/7 to assist you with any issues you may encounter.
Best regards,
Jules
ZOLUCKY