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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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I returned items with label provided by Zolucky and paid $22 for shipping. They claim they did not get the items and refuse to refund me for $150 in clothing.
First experience and will be my last. Extremely disappointed
I love the bathing suits Seems hard to return things
Well it went smoothly but other web sites I have ordered from have been from hell Hard to return nothing like photo n took forever for refund
I find it hard to know what size to order, due to different fabric, fitting differently. Ordered 3 tops all in the same size and 1 top is huge. I would like to return that one top, but am having issues with Zolucky!
Received a message that order has been shipped 5 days ago, still waiting.
Was able to find several unique tops, cute styles. LOVED the Free Shipping over $79.00
Dear Customer,
We apologize for any confusion or misunderstanding that may have occurred regarding our free shipping.
Please note that we do offer free shipping for orders over $79 (excluding final sale items, shipping fees, and coupons/discounts).
In this particular case, it appears that you have already used a coupon in your order, which lowered the total amount (excluding final sale items, shipping fees, and coupons/discounts) below the $79 threshold for free shipping. Therefore you can not enjoy the free shipping fee.
You may double check the order details via https://zolucky.com/order-query after filling in your email address and order number.
Hope for your understand and sorry for any inconvenience caused.
If you need additional assistance, please feel free to contact us by email at [email protected]
Best regard,
Mandy
ZOLUCKY
I have opened 5 support tickets and responded to one email multiple times - STILL NO RESPONSE ON RETURNING items
Will never buy again
Dear Customer,
We regret any inconvenience caused by not receiving our reply.
We have reviewed your return request and confirm that it was processed successfully. We sent you an email with the return information several times.
Kindly double-check the email address which you used for placing the order to ensure that you are checking the right inbox. If you still can't find the email, please check your spam folder as well.
*****If you can not find the email in spam folder as well, you may contact us with your other email as hotmail.com might block our emails.
Alternatively, you may contact us via chat. At the bottom right of our homepage https://zolucky.com/, there is a button similar to a headset, click it then you can open the live chat.
Please feel free to contact us anytime via [email protected] or chat. Stay safe and have a good day!
Best regard,
Mandy
ZOLUCKY
Good so far - Hope products are as good... :)
Very expensive delivery and foods are not like at photo. Im experienced buyer throughout Internet, and it's my first bad experience with so big difference between photo in shop and thing what I have got. I'm very very disappointed
Dear Customer,
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
As for the shipping fee. Please note that our shipping charges are based on a variety of factors, including the weight and dimensions of the package, the destination, and the shipping method selected. Hope for your understand.
In any case. We appreciate your feedback on this matter.We will take your feedback into account as we continue to improve our website's functionality and user experience.
If you need additional assistance, please feel free to contact us by email at [email protected]
Best regard,
Mandy
ZOLUCKY
I ordered 4 items; one was never received, two need to be returned, one will be kept. I followed the steps to request a return; I never received a response even though they say they will respond within 48 hours. (I'm typing this a week+ later) When I tried to contact them again via the link from the original email order confirmation, I was not only unsuccessful, but the confirmation email seems to have disappeared from my mailbox completely! (Not in Inbox, Trash, Spam, etc.) HOW VERY SUSPICIOUS!
Chat tells me I have 3 options, get 30% refund, 30% credit, or return items. 30% of purchase price seems so much like a scam so I opted for returning items. They SAY they're sending me a Return Authorization but I have yet to receive it. But from what I gather reading other reviews, it looks like I have to return the items to CHINA which one reviewer said cost $90! That's 3x more than the items are worth.
As for quality, all dresses were exceedingly LONG, as if all non-Chinese are 5'10". The cotton dress I can easily hem so I'm keeping it. The two dresses I'd like to return are supposed to be knee length but hit the floor. They were very polyester-y feeling as well. Yuck. Guess these dresses will go to Goodwill...
Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Per checking, all items in your order were shipped and delivered. If you have not received it, we recommend contacting your local USPS to check on the status of the delivery. Alternatively, please feel free to contact us via email, and we will be happy to assist you in tracking down your package.You can check the tracking information on this page https://zolucky.com/order-query after filling in your email address and order number.
As for the size & quality of items. Please note that we take these issues seriously, and we are committed to providing our customers with products that meet their expectations in terms of quality, materials, and sizing. We will investigate further to ensure that these issues are addressed, and appropriate measures are taken to improve our product offerings.
We have reviewed your return request and confirm that it was processed successfully. We sent you emails with the return information before.
If you can not find the email in spam folder as well, you may contact us with your other email as comcast.net might block our emails.
As for the offer of partial refund. Before providing you with additional information about the return process, we would like to offer a partial refund as a goodwill gesture to resolve the issue and satisfy our customers. We apologize that our previous solution did not fully meet your expectations.
Upon checking, we did offer you return label ( in US) via chat. If you did not receive, please contact us with your other email or chat again, we will send the return information again.
Regarding our return address. We have established a specialized return center for our customers in the United States. You may check the specific return shipping fee with local carrier after getting the return address.
Please contact us at [email protected] or chat. We will send the return address to you again.
Best regard,
Mandy
ZOLUCKY
I was charged for 'expedited' shipping which I didn't request. The sites explanation of what constitutes 'expedited' delivery was unsatisfactory so I was out $30 +. I will not order again in spite of my satisfaction with the products.
Dear Customer,
We apologize for any confusion regarding the expedited shipping fees you were charged.
Without the buyer's permission, we do not have the right to send express shipments for the customers. Suppose you chose express shipping by accident. The order was shipped and delivered. Please understand we can not change the shipping method now.
Sorry you are not satisfied with our explanation of what constitutes 'expedited' delivery on the website. We will review our website to ensure that the information is presented in a more understandable manner.
As for the issue of didn't get expedited shipping. Please note that total time = processing time + shipping time. Actually, the order was shipped and delivered in time. In order you to know our shipping policy better, please check https://zolucky.com/information/shipping-delivery
Once again, we apologize for any inconvenience this has caused. If you have any further concerns or questions, please do not hesitate to contact us at [email protected].
Best regard,
Mandy
ZOLUCKY
So far I am completely satisfied with the quality of the products I have received. The fit is great.
Easy purchase methods on website.I received all my items. Clothes fit. I was very careful when ordering that my measurements matched the the webs sizes.
I didn't read the return policy in case this item doesn't fit…
Was surprised by the return policy. Have found other vendors much easier to make returns.
So easy to find just the right thing at the right price.
Let's put it this way: certainly could have been easier
Dear Customer,
We apologize for any difficulty you experienced during your ordering process.
We understand that a user-friendly and intuitive website is essential to providing an enjoyable shopping experience for our customers.
Please note that we are constantly working to improve our online ordering process and provide better customer service to ensure a more seamless experience for all our customers. We will take your feedback into consideration as we continue to optimize our website's performance and user-friendliness.
If you have any specific suggestions or comments on how we can enhance the usability of our site, please feel free to share them with us at [email protected]
Best regard,
Mandy
ZOLUCKY
Shopping was a breeze/
Average experience. Websites need to be easy o navigate. Did not see area to apply code for discount...
Average experience. Websites need to be easy o navigate. Did not see area to apply code for discount...
Lots of choices and some pretty stuff. Frustrating in the sizing different from most places. Even though I put in specific sizes the system did not narrow down my choices so I could only see what is available in my size. The things I ordered and received in an very timely manner are very nice with compliments abound.
Lots of choices and some pretty stuff. Frustrating in the sizing different from most places. Even though I put in specific sizes the system did not narrow down my choices so I could only see what is available in my size.
Shoes were made out of foam. Also wrong color. Also sent European size 41 and I wear 39. Bra was suppose to be 3X and was so small it could fit a 10 year old kid. I did not receive one item at all. I filled out return form on line and got a message they would respond in 24 hrs. No response. Called them and they gave me a crazy address to mail it to. I paid over $14 to return it and have not received a refund. I think they should be banned in the United States. Just junk from China.
So many choices. But it would help to see models of different sizes.
Nice web site, cart functions well. Cannot tell from web site that items are shipped from China. Order took a really long time to arrive. One item was not in stock, but the price was not updated online. So it looked wrong and was annoying. Email inquiries were slow and hit or miss. Final bill was accurate. We got a charge for $1.05 from our credit card company for ordering from a foreign country (which we had no idea we were doing.) Products are nice.
The merch was not anything like I had pictured...I was very disappointed and will never trust ordering from Zolucky again! I already gave it away to the Good Will.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We apologize for any inconvenience caused by the processing your return request.
Please note that we do issue refund for return if package return to our correct return center. However, accordingly to the return information you provided, the return package was returned to other address. Which is not our return center.
It is possible you provide wrong return tracking information or returned the package to incorrect address. We suggest you could double check the label we provided in the email or contact the shipping carrier to check the return tracking information again.
Once we received correct return information and confirm return package returned to us. We will issue the refund accordingly. Hope for your understand.
If you need additional assistance about return, please feel free to contact us by email at [email protected].
Best regard,
Mandy
ZOLUCKY