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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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Ordering was fast and easy and payment was simple and secure
I ordered approximately $200 in merchandise and after waiting a whole month didn't receive. The company said they could not give me a refund. Don't do business with China companies.
There response was I submitted the wrong address but I did not and I had proof of the initial email of order which I sent them but they didn't want to listen. After going to my main post office (not my shipping address) the post office had a partial order, however, the remainder of the order was sent back to China. It was a disappointment to receive my order. Merchandise looked so inferior to what shows on website. Loose threads, cheap fabric. Just looks really cheap. If I'd been able to see merchandise prior to purchase I never would have bought.
My item still hasn't come in over a month. My fourth of July shirt missed the holiday! Horrible tracking info.
Dear Customer,
Sorry to hear that your order hasn't arrived yet. We understand that receiving your order in a timely manner is important, and we are sorry to have fallen short of that expectation.
We would like to look into this issue further to determine what went wrong and take steps to prevent it from happening again in the future.
We have emailed you the order status, please check and reply to us.
In the meantime, we will do everything in our power to expedite the delivery of your order. Please let us know if there is anything else we can do to assist you or make things right. We appreciate your patience and understanding and thank you for being our customer.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY
Wonderful fabric, bright colors and I am very pleased!
Love the colors and selections. Fast and easy. Customer service fast and efficient.
I had two different orders but was unable to find one of them online. No one was able to help me but I received my order in a timely manner.
I did not receive the "20% off ANY ORDER" that was promised from the text/email I received. That was disappointing.
Could not figure our on website how to make this exchange. Returning L, ordering new M of same dress
I find the style to be what I expected, but the material is slippery and very hot in this weather. I wish it were a more breathable material.
Good selection and fair prices. Sizing was a bit difficult, as was not used to what I have purchased.
So far the shopping experience is excellent. Now we will wait to see how long shipping and handling will take.
Had to mess over & over and one dress terrible quality. No easy way to return
Dear Customer,
Sorry that our product did not meet your expectations.
We will forward your feedback to the relevant department and keep improving our products.
We always strive to sell high-quality products and we apologize for any inconvenience caused by this issue.
Regarding the return process, you can submit a return request from your order list, or you can contact our customer service（https :// zolucky.com/contact-us）for help.
We will try our best to make the return process as hassle-free as possible.
Upon checking, we received your return request and send you an email. Please check and reply to us. if you prefer to return the item, we will email you the return label.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY
Cheap clothes that look cheap, you get what you pay for I guess.
Dear Customer,
Thank you for your feedback!
We're sorry to hear that you were not satisfied with the clothes you purchased from us.
We always strive to sell high-quality products at affordable prices. We will forward your feedback to the relevant department and keep improving our products.
We value your business and hope to have the opportunity to serve you again in the future with better-quality products.
We have sent you an email regarding this issue. Please check and reply to us. Thanks for your patience with us to settle this matter.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY
The product is high quality and non expensive. It fit well and easy to use plus soft mater.
It WAS TOO BIG, I tried to return it, but I couldn't find anyone to give me info on how to do it. Very disappointing. Ruth Turin
Dear Customer,
Sorry that our product did not meet your expectations.
We have submitted the return request for you and sent you an email. Please check and reply to us.
Sorry to hear that you had trouble finding information on how to return your item. As a company, we strive to provide clear and accessible information on our return policies and procedures.
You can submit a return request from your order list. Or you can contact our customer service(https://zolucky.com/contact-us).
For more details on our return policy, please check on
https://zolucky.com/information/returns-exchanges
To prevent similar issues for other customers in the future, we will review our processes to determine if there are any areas for improvement in terms of communicating our return policies and procedures. Any feedback you have on your experience is greatly appreciated and can help us improve our services.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY
I love the selection, prices, and the way clothes fit. Completely satisfied!
Easy to use website. Easy to find what you are looking for.
I was really happy with the items from my first order that I decided to come back to purchase the rest of the items I had been eyeing for a long time. Plus, the prices are affordable and reasonable compared to a few other clothing web sites.
Liked the clothes, but had to send a top back as not the right size, and the shoes were awful, very disappointed, Also return policy very difficult.
Dear Customer,
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
The detailed measurements of different products on our website differ even in the same size.
If the measurement of your received item is not the same as the corresponding size chart, then you can measure it with a measuring tool and send the photos to our customer service center. We'd like to offer you a satisfied solution after checking.
Per checking, your return parcel was received, we will refund to your original payment within a week.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
If you have any further concerns or questions, please do not hesitate to contact us via [email protected], and we will be happy to look into it for you.
Best regard,
Ashley
ZOLUCKY
If it comes on time and I do not have to send anything back will do five starts
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for any dissatisfaction and disappointment caused by the delay in your order's delivery. After investigation, we found that the package was not successfully delivered due to an incorrect shipping address provided by you.
As this delay was not our company's fault, we cannot provide a full refund. Thank you for your understanding. Regarding situations where packages are undeliverable due to incorrect shipping addresses, we will improve the payment confirmation page on our website to help customers detect and correct any mistakes as soon as possible.
If you need further assistance or have any other questions, please do not hesitate to contact our customer service team at [email protected]. We will do our best to assist you in resolving the issue and ensure that you receive the highest quality service in your future shopping experience. Thank you again for your feedback.
Best regards,
Jules
ZOLUCKY