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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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Terrible. The Zolucky Essex isn't Zolucky? What? I deleted ALL POSING AS ZOLUCKY. I was so confused then upset over dealing with? I didn't have a clue.
Awesome - well professional and was easy and efficient.
I love all the pretty tops. I wish they were a little longer but some are long enough and I will buy those.
Sizes aren't measured correctly.Returning items takes tie, lots of emails & purchase receipts aren't clearly entered which make returning items difficult!
Such a great selection for womens clothes. I always find something I can't wait to receive. Great styles!
Zolucky has the nicest selection of womens clothing and accessories in extensive sizes.
Won't be shopping here again, the return process is completely unacceptable
Dear Customer,
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
We strive to provide our customers with a hassle-free return process. Please note that our return policy is designed to balance the needs of our customers and our business, and we are constantly reviewing and improving our policies to better serve our customers.
Upon checking, we have received your return request successfully. Before providing you with additional information about the return process, we offered a partial refund as a goodwill gesture to resolve the issue and satisfy our customers. If you are not satisfied with it, you may contact us with your decision, we will be happy to send the further information about return.
If you have any other questions or concerns regarding return, please do not hesitate to contact us via email [email protected]
Best regard,
Mandy
ZOLUCKY
I'm not sure I didn't pay twice,
Easy to order. I was happy when I received my order, however the sandals were a little too large.
1st time shopper. Loved the experience! Can't wait for my new clothes!
Update: clothes are nice, but too way too long to arrive. Plus, the fit is a little to tight on some, while others are almost perfect.
I received email confirmation of my order. Tracking of order number indicated it was delivered, but nothing was delivered to my address. When I contacted zolucky via the online customer service chat, I was basically told nothing would be done.
Dear Customer,
Sorry to hear that you have not received your order.
We have looked into your order history and can confirm that the order you placed has been shipped and delivered.
If you have not received it, we recommend contacting your local USPS to check on the status of the delivery. Alternatively, please feel free to contact us via email, and we will be happy to assist you in tracking down your package.
You can double check the order tracking information on this page https://zolucky.com/order-query after filling in your email address and order number.
Thank you for being our customer! Our apologies for any inconvenience this may have caused. Wish you have a nice day!
If you need additional assistance, please feel free to contact us by email at [email protected]
Best regard,
Mandy
ZOLUCKY
Not happy with material, very heavy and looked sloppy on, definitely runs big
I signed up for special discount (new user or something) and it didn't appear in check out? What"s up?
Dear Customer,
We apologize for any inconvenience you may have experienced during the checkout process.
Upon checking your account, we found that there was no successful registration on your account. Therefore, it is possible that the discount did not appear during checkout because it was not successfully registered in our system. You may double check and register via https://zolucky.com/account/login
In any case.We would be happy to assist you with this issue. To improve your shopping experience with us, we would like to offer you a refund in the amount of the discount that should have been applied to your order. You may check the refund in your original payment method a week later.
Thank you for choosing us for your shopping needs. If you have any further concerns or questions, please do not hesitate to contact us at [email protected], and we will be happy to assist you.
Best regard,
Mandy
ZOLUCKY
Dear Customer,
We sincerely apologize for all inconvenience.
About the replacement order you have not received. We have checked and confirmed it was shipped and delivered to you. If you have not received it, we recommend contacting your local USPS to check on the status of the delivery.
Alternatively, please feel free to contact us with order number via email, and we will be happy to assist you in tracking down your package.
If you have any further concerns or questions, please do not hesitate to contact us at [email protected], and we will be happy to assist you.
Best regard,
Mandy
ZOLUCKY
The jeans were defective. The buttonhole was sewn shut so you can't button the jeans. They were so shredded that I would not wear them. Not as pictured. The sizing charts & information provided is incorrect and you should not trust it. To return items you can't use YOU HAVE TO PAY more than the clothes are worth to send them back.
Tried to return a top and pants several times but Zolucky terms and directions were hard to understand and could not connect. The clothing were not a good quality thin and very messy which could not be pressed. The receipt sent was faded and with many letters missing and information unreadable.
An email tried to come in, but disappeared before I could open it.
Working with Zolucky was frustrating and I continue to have a pant and top I will not wear.
I will not be ordering from Zolucky again!, Money lost.Thought they had a good pro Get your business in shape!
Dear Customer,
We are sorry to hear that you are unhappy with the quality of the product you received. We understand your frustration, and we want to assure you that we take our customers' feedback seriously.
We apologize for falling short of your expectations regarding the quality of the material and quality of the product. We always aim to provide high-quality products at a reasonable price point, and we apologize for any inconvenience caused.
Additionally. We apologize for any confusion or difficulty you may have experienced in trying to understand our terms and directions. We understand how important it is to have clear and concise instructions for our customers.
Regarding the email that disappeared. We have reviewed your return request and confirm that it was processed successfully. We sent you an email with the return information twice.
Kindly double-check the email address which you used for placing the order. If you still can't find the email, please check your spam folder as well.
Alternatively, you may contact us again with your order number, and we will happily assist you in checking the status of your return request. Please direct any inquiries to our email at [email protected].
Best regard,
Mandy
ZOLUCKY
I like your selections - but the quality was not what I'd hoped for
I was sorely disappointed in the TIMING of my (clearly!) a FOURTH OF JULY garment. I'm not apt to wear our Stars and Stripes any other day other than the 4th- or perhaps on Memorial Day. It arrived WAY LATER than the first 2 garments. On a happier note, I love the long dress (blue pattern) and the white-with-lacy touches pair of Capri pants. I guess I'll just wear the 'flag' shirt NEXT year.
Thanks for the shopping experience. I really like your clothing.
Pants are great! Look better than the picture! Bought two, different colors & kept both
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for the feedback and sorry for any inconvenience caused.
We are ZOLUCKY, we are a legitimate company. We have no relationship with other websites.
Per checking, you have one order on our website, and this order has been delivered for a long time.
We have checked and confirmed we received your previous email and replied accordingly. If you did not receive, please try to check it on your spam folder. Or you can contact us directly via chat so that we can assist you in resolving the issue as quickly as possible.
We understand your feelings very well and will do our best to solve the problem. We sent you an email about your require today. Please check soon.
We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you have any further concerns or questions, please do not hesitate to contact us via [email protected], and we will be happy to look into it for you.
Best regard,
Ashley
ZOLUCKY