On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I had a terrible experience. The dress I ordered was damaged. The 2 shoes were too big. I sent pictures. I returned all three items. And I did not receive a full refund. Customer service tried to negotiate as to how much my refund would be and I declined. The pictures were proof that the products were poor quality.
This is the first time that I ordered. So far so GREAT!
I need a way to return this item. I need to return but can't get a response. Please respond immediately
Dear Customer,
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
We have checked and confirmed we received your email and replied accordingly on May 28th. If you did not receive, please try to check it on your spam folder. We also sent an email to you today about your return, please check soon. If you continue to have issues with the returns process, please contact us directly via email or chat so that we can assist you in resolving the issue as quickly as possible.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Please do not hesitate to contact us at [email protected],we will be happy to help.
Best regard,
Ashley
ZOLUCKY
I got good prices or great items. Clothes and shoes were beautiful and fit well!
I like the styles. I have received my order and some things fit, some did not. Expensive to send back, so I will just donate what I don't use.
I like the styles. I have not received my first order yet, so I can't say much about fit or quality yet.
The model must have been short because the skirt part came over her knees. It was way too short for me and I'm only 5'7" now!
I would like to return the dresses but find the Return procedure very complicated. For example, request to upload a picture of me in the dress...! Also, the shipping cost to return the items are so high that I might as well keep the dresses and never order from you again.
I was hoping the merchandise will be nice!
I was disappointed in the fits, the quality, the cuts, etc. I will not be purchasing from your company again I don't think.
Dear Customer,
We apologize for any disappointment you experienced with the quality, cutting and sizing of the products you received.
Please note that we take these issues seriously, and we are committed to providing our customers with products that meet their expectations in terms of quality, cutting and sizing. We will investigate further to ensure that these issues are addressed, and appropriate measures are taken to improve our product offerings.
Rest assured that if the product meets our return policy requirements, it is eligible for return. Before send further information about return, for goodwill, we will offer partial refund as solutions to satisfy our customers. Sorry that you're not satisfied with that.
Upon checking, return label was sent to you yesterday. Kindly double-check the email address which you used for placing the order to ensure that you are checking the right inbox. If you still can't find the email, please check your spam folder as well.
If you need additional assistance, please feel free to contact us by email at [email protected]
Best regard,
Mandy
ZOLUCKY
I loved the dress in the picture. When actually trying it on, it seems to dip very low on my chest.
I need to try it again. Maybe I just don't have it aligned correctly.
Never got the order. Got a PARTIAL refund. Will never trust these foreign shysters again. They take no responsibility whatsoever for delivery. TOTALLY DISGUSTED.
Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
We shipped the parcel to your address accordingly and it was delivered. However, we are sorry to hear that you did not receive the package.
There are times when unforeseen circumstances occur, which can result in package lost or disruptions to our delivery timeline. We apologize if this has caused any inconvenience for you.
We would like to clarify that we are not trying to avoid responsibility for the delivery of your order. On the contrary, we take full responsibility for any issues that may have occurred during the shipping process.
As a gesture of goodwill, we offered you a full refund as compensation for the inconvenience caused ( Not partial refund). Refund is currently being processed, and it may take up to a week to reflect on your original payment method. We appreciate your patience and understanding during this process.
If you run into any issues, feel free to drop us an email [email protected] and we will get back to you as soon as possible.
Best regard,
Mandy
ZOLUCKY
Pretty Good. First Time customer.
Every time I wear these shirts, I receive compliments. I will keep ordering from this company.
Good prices, good selection and like the styles, but deliveries take too long. I'm still waiting on some things I ordered in May.
Dear Customer,
Thank you for letting us know that you are satisfied with our products.
Meanwhile, we are sorry to hear that you have experienced delays in receiving your orders.
We understand that timely delivery is an important aspect of online shopping, and we apologize for any inconvenience that the delay may have caused. We would like to assure you that we are constantly working to improve our delivery times and processes.
Per checking, the rest item in your order was shipped and in transit now. You can check the order status on this page https://zolucky.com/order-query after filling in your email address and order number.
If you have any further questions or concerns about your order, please do not hesitate to contact us directly via email at [email protected]
Best regard,
Mandy
ZOLUCKY
Easy to complete purchase. The layered skirt is better than I expected-and cotton! The plaid skirt was a disappointment as it is a different pattern than pictured. So, it does not meet my needs, but it will be okay. May use it to pattern a version and make it in fabric that I like.
It was a good experience, the merchandise came in a timely manner in nice packaging etc.
Tried to return item, but had no return info and no contact info. I am stuck with a pair of shoes that were NOT what I ordered.
Dear customer,
We apologize for any inconvenience caused by the difficulty in returning your item and the unavailability of our customer service. We take these matters seriously and want to make things right.
Based on the information you provided, we found that you haven't submitted the return request yet. You can submit it on this page https://zolucky.com/order-query after filling in your email address and order number. After the request is submitted, you'll receive a response within 48 hours. Additionally, if you don't receive any response by then please check your spam folder as our responses may have been filtered there in error. You can also email us with the reason you want to return the shoes so that we can help to process the return request for you.
Regarding the unavailability of our customer service, please let us know the date and time when you attempted to contact us so that we can investigate this matter further. Our team is available 24/7. We are always ready to provide service to our customers.
Thank you for bringing this matter to our attention. If you run into any issues, please feel free to contact us at [email protected].
Best regards,
Jules
ZOLUCKY
So easy to shop here and the selection is great and very unique.
Great first time experience.
The recipient says it's a great dress and likes it very much.
I ordered 4 items. When they arrived there was no invoice or any paper inside the package at all. There was no email confirming my order and giving me an order number etc. I had no email exchanges with Zolucky and could not even remember for sure their name. When I wanted to return one of the items I looked up the name on the clothing tag which was Noracora. Found a website. Tried to start a return and was asked for my order number. I don't have one. I tried to log in and the site had no record of me, not a Noracora or Zolucky. I have sent an email asking for help with a refund and got a ticket number. By now I am probably past my 14 day return window. Very disappointed and will not order from them again.
L Adamson
Dear customer,
We apologize for any inconvenience caused by the lack of documentation and difficulty in processing a return. We understand this can be frustrating and we want to help resolve this issue for you.
Sometimes our website sells products from other websites, and we apologize for any confusion this may have caused you. You have 30 days to submit the return request for the items you are not satisfied with. You still have the chance to return the items. Please don't worry. You can submit your return request here https://zolucky.com/order-query after filling in your email address and order number. The email address is the one you use to place the order. And you'll find the order number in the order confirmation email we sent to you.
Please note that our order confirmation email may sometimes be filtered into your junk or spam folder, so it's possible that you missed the information. Therefore, we kindly suggest checking your junk or spam folder to see if you received any order confirmation emails from us.
To assist you with your return, you can send us an email with the return items list and the reason for returning them so that we can help you with the return process. Our email address is [email protected]. We'll get back to you within 24 hours.
Best regards,
Jules
ZOLUCKY
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Per checking, the100% refund of your 3 items were successfully issued on our end. If you don't receive the refund, please check your bill or contact your card issuer at your earliest convenience.
We also sent an email to you today about the refund details, please check soon.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Please do not hesitate to contact us at [email protected],we will be happy to help.
Best regard,
Ashley
ZOLUCKY