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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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I like the shoes. I think the two tops are fine but I do not care for the type of fabric that was used in these tops. It reminds me of polyester and is not comfortable to wear. It would be much better if a soft draping fabric had been used.
The shoes are ok nothing to rave about plus they aren't true to size. I ordered the size I always wear and they are about 1/2 size too small. Will probably have to give them away.
A lot to choose from for every one's taste.
Lots of selection and many sizes. Lovely styles. However, the sizes are inconsistent.
Lots of selection and many sizes. Lovely styles
I NEVER did receive my product and only got a partial $$ refund. I will NOT order from this company again.
Dear Customer,
We are sorry to hear that you had a bad experience with your recent order. We understand that not receiving your product as expected can be frustrating and we apologize for any inconvenience this may have caused.
We are also sorry to hear that you only received a partial refund, which is not the level of service that we strive to provide to our customers. Per checking, your rest refund was not issued smoothly due to system problems. We have resubmitted your rest refund request. And the refund will be issued to your original payment method within a week.
We appreciate your feedback and value your business. It is important to us that our customers feel satisfied with their purchases and we will do everything we can to ensure that you have a positive experience with our company in the future.
If you need additional assistance, please feel free to contact us by email at [email protected]
Best regard,
Mandy
ZOLUCKY
Didn't get the $5 off for first order. What more can I saw about it
Still waiting for return slip it's 4 days now I am returning almost everything I ordered material is very thick and heavy
I have been looking at your catalog for a long time but never had an occasion to buy anything. I am going to a wedding and found a lot of things to wear. I only hope they fit me. Your checkout was fast and easy to understand. I am writing this at a later date and I still have not received my order and it has been 5 weeks. I have no way of contacting this company and speaking to a representative. They have already taken almost $70 out of my bank account and still no Products have been delivered. I will not order from them again.
Dear Customer,
We apologize for any inconvenience caused.
We have looked into your order history and can confirm that the orders you placed have been shipped and delivered.
If you have not received, we recommend contacting your local USPS to check on the status of the delivery. You can check the order tracking information on this page https://zolucky.com/order-query after filling in your email address and order number. Alternatively, please feel free to contact us via email, and we will be happy to assist you in tracking down your package.
We would like to inform you that you may reach out to us either through live chat or email. Both methods of contact are valid and provide efficient communication channels for our customers. Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
Please do not hesitate to contact us directly via [email protected] or chat, and our customer service team will be happy to assist you.
Best regard,
Mandy
ZOLUCKY
I have been looking at your catalog for a long time but never had an occasion to buy anything. I am going to a wedding and found a lot of things to wear. I only hope they fit me. Your checkout was fast and easy to understand.
Large selection. Easy to read and find what I am looking for. Prices are good.
Sizing was perfect for all the shirts I ordered and quality was as well.
Easy good variety and prices good prices and quality was good. Sizes run larger than usual,
So I had to alter both items. I am happy with the garments now.
I was totally disappointed in the quality of the products. It was not an easy process to return and it was at my cost for the shipping to return. Shipping was expensive so I will never purchase from this company again. Still waiting for my refund.
Dear Customer,
Sorry to hear that the product does not meet your expectations.
Kindly be noticed that according to our policy,customers will have to pay for the return shipping fees.However, we will strive to improve the quality of our products to reduce the inconvenience of returns for our customers.
Also. Please note that the cost of return shipping is determined by shipping carrier and we do not charge these costs. We understand that return shipping can be expensive, and we are continually exploring ways to reduce these costs for our customers.
Per checking, your return package was delivered. Thus, we will issue the refund to your original payment method in a week. Please wait and check by then.
Sorry，We do not support telephone service currently. But we will consider this in the near future to meet the needs of customers. We would like to inform you that you may reach out to us either through live chat or email. Both methods of contact are valid and provide efficient communication channels for our customers.
If you need additional assistance, please feel free to contact us by email at [email protected] or chat.
Best regard,
Mandy
ZOLUCKY
First time I've ordered from this company. Lots of choices and great prices. Hoping all I've ordered works!
Hard to say anything yet. I have nort worn it yet, but love the material
Easy payment plan. Everything went very smoothly.my order arrived on the date they told me.
The website is very user friendly and easy to travel through, however the items recieved did not meet my expectations. The material quality was very poor.
I ordered several tops and a summer dress, hoping to take them on a late June vacation. Although the shipment didn't arrive on time, I was happy when I got home. The dress is the only item that didnwork, so I am still awaiting news about returning it.
Easy peasy; hoping the item I ordered is as nice as it appears.
I opened an account. Zolucky said I would get 18% off my order for doing so. No discount. Disappointing. I got my 18% discount! For that, I'm happy. Now my concern is the delay in shipment of my order. I'm sure it has nothing to do with my review. It's a July 4th item. When I finally get my order I hope I'm as happy as I was when I received my shoes. Then I will happily provide a glowing FIVE STAR review.
I opened an account. Zolucky said I would get 18% off my order for doing so. No discount. Disappointing.
I had ordered the longer sleeve in this shirt and got the cap sleeve instead.
I decided to just keep it as i didn't want to go thru the hassle of remailing it back and waiting for the longer sleeve.
Looking every where for tops off the shoulder. Found them here.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for your feedback regarding the item(s) received. We are sorry that the size of item didn't work out as expected.
We sincerely apologize for all inconvenience.
There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.
We are committed to enhancing our service to simplify the process for customers in selecting their ideal size with greater accuracy.
We do hope you will have a better shopping experience with us in the future. Thanks for your feedback.
If you need additional assistance, please feel free to contact us by email at [email protected] We will reply to you within 24 hours.
Best regard,
Mandy
ZOLUCKY