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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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Certain brands carried by Zolucky run true to size; other brands run very large. Since website provides no details about the brand of any particular item, it's all just a guess
Site bounces from one thing to another. Also clothing has no pictures of back view of most items
I have ordered several things from this website and every single dress and blouse is incredibly poorly made. They also do not accept returns and after many back and forth emails they will refund 50% of what you paid.
Dear customer,
We apologize for any negative experience you may have had with our clothing items. We strive to provide high-quality products and excellent customer service. We are sorry our products and service didn't meet your expectations. We will continue to improve the quality of our products to meet the needs of users.
However, we are unable to investigate the issue further without more specific information. If you could please email us with your order number or any additional information regarding the items, we would be happy to assist you with the return process if applicable.
Regarding our return policy, please note that we accept returns for most items. However, certain clearance sales and special promotion items may not be eligible for return. Partial refunds may be our compensation for products that are not eligible for return. If there was a misunderstanding regarding our return policy in your case, we apologize for any inconvenience it may have caused.
Thank you for bringing this to our attention, our email address is [email protected] and we look forward to hearing back from you soon with the necessary information to assist you further.
Best regards,
Jules
ZOLUCKY
The selection is great and shopping is easy. And the products look exactly as I expected.
I wear an XS or XXS and my purchases had to be altered. This is a problem as it increases the overall cost to me. It would be wonderful if you carried at least an extra small option.
Merchandise was cheap, defective, Irregular sizing.
Pricing was extremely deceptive. Customer service was no help.
Dear Customer,
We apologize for any disappointment or frustration you may have experienced regarding the quality and pricing of our merchandise, as well as your experience with our customer service.
Regarding the quality of our merchandise, please know that we take all customer feedback seriously and will investigate the issue of defective items and irregular sizing. Our quality control team will work to ensure that our products meet our high standards and that such issues do not occur in the future.
To help us better understand the issue, please provide us with picture(s) of the broken / defect item. This will allow us to verify the damage and take appropriate action.Once we have received the photo, we would like to offer you a reasonable compensation.
As for the pricing and customer service issues, we would like to assure you that we take all customer feedback seriously. If you could provide us with more information about the issues you encountered, we will review your account and make things right for you.
We understand how important it is to provide reliable and efficient customer support and are sorry that we did not live up to your expectations. We would like to inform you that you may reach out to us either through live chat or email [email protected]. Both methods of contact are valid.
Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
Best regard,
Mandy
ZOLUCKY
3 pair of shoes and 1 shirt did not fit. I tried to get authorization to send back for a refund but your end did not recognize the statement number so after I got sick of the hassel, I gave the items away. Won't order again.
Dear Customer,
We are sorry that the size of item didn't work out as expected.
Please note that sizing can vary between items, so we encourage customers to refer to the size chart before making a purchase. We will take your feedback into account as we continue to improve our size selection process and make it simpler and more precise for our customers.
About return.Please ensure that you have entered the correct email address, password, and order number associated with your purchase, as this may be necessary to access the returns process. If you change your mind about give away the items, and continue to have issues with the returns process, you may contact us directly via email so that we can assist you in resolving the issue as quickly as possible.
We would like to inform you that you may reach out to us either through live chat or email [email protected]. Both methods of contact. If you have other request, please do not hesitate to contact us. Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
Best regard,
Mandy
ZOLUCKY
Very easy and convenient. Like the way the clothes look, the material and the cut of the garment. The only thing that I don't like is how long it takes to get the product. Other than that everything else has been great.
Very easy to find things and order. However, I needed to return a pair of pants. Their enclosed order slip is unreadable so I searched and searched on their site for a return address or how to get a "ticket" and couldn't find anything. I apparently have to keep the pants but will not order from them again.
J'ai bien reçu tous nés articles, soit 6/ 6 articles.Tout est à la bonne taille et je suis très satisfaite de mes achats
Ordered a dress, two pairs of jeans, and a pair of sandals. The sandals look very fragile. I'm waiting for a special occasion to wear them so if they break, which looks promising, at least I got a special wear out of them. The jeans were too big, and I wanted to exchange. Emailed cust serv, and never heard from them. So I'm out $70. The dress is ok.
I took a chance on other purchases and really am impressed!
Everything I ordered was horrible. It was all cheap junk. It was weird material poorly put together it smelled and made my skin itch. I tried 5 times to return it on their website and it would glitch and not process my return attempt. I emailed them that I wanted to return the merchandise and that their web site would not process it and they continued to tell me to go to the web site to make the return. And they continued to tell me that they had to authorize the return and give me a secret return address and if I did not follow all of their return rules they would not accept the merchandise and it would nullify my right to return anything. It has been several months and they still keep acting like they want to process my return but they still have not given me the secret address and return authorization. I also have a deadline to meet their return requirements or I cannot return the merchandise. I am sure they plan to stall me until the time is up and then tell me it is to late to return anything. They steal your money and torture you when you try to make a return. They are one of the worst companies that I have ever purchased from. A scam in every way.
Dear Customer,
We apologize for any disappointment you experienced with the quality of the products you received.
Please note that we take these issues seriously, and we are committed to providing our customers with products that meet their expectations in terms of quality. We will investigate further to ensure that these issues are addressed, and appropriate measures are taken to improve our product offerings.
Regarding the return process not working, it is important to ensure that you follow the correct procedure when requesting a return. If the online return process still does not work. You may contact us for help anytime.
Please assured that we do not plan to stall you until the time is up and then tell you it is to late to return anything. We have reviewed your return request and confirm that it was processed successfully. We sent you an email with the return label before. Kindly double-check the email address which you used for placing the order to ensure that you are checking the right inbox. If you still can't find the email, please check your spam folder as well. Or you may contact us, we will be happy to send it to you again.
If you need additional assistance about return, please feel free to contact us by email at [email protected]
Best regard,
Mandy
ZOLUCKY
This is my first order. I am hoping the items I purchased are good quality.
I did not like the blouses I had ordered. Silly me, spoiled by other online policies, I presumed I could easily return (at no cost). They have terrible communication, and of course, "return" is at my expense. It's easier and cheaper for me to donate these shirts to a NFP for someone else to maybe enjoy.
Worst part is the bad communication!
Dear Customer,
Sorry that you are not satisfied with the item(s).
We have been paying attention to the quality issues and keep working on improvement. Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Kindly be noticed that according to our policy,customers will have to pay for the return shipping fees. Details you may check https://zolucky.com/information/returns-exchanges
We are sorry to hear that our communication fell short of your expectations. We will take your feedback seriously and work to improve our communication methods and response times in the future.
If you need any help, please reach out to us either through live chat or email [email protected]. Both methods of contact are valid and provide efficient communication channels for our customers.
Best regard,
Mandy
ZOLUCKY
Seems odd to ask for feedback as soon as I click "buy," with no opportunity to assess speed of delivery or quality of items! All this 5-star reflects is that they do online sales!
Package arrived. Products were wrapped individually, very well done.
Products were not what I expected and sizing off.
Fun and excited to see 3 and 4 xl sizes. Easy on shopping
I received my order in just a few days. It arrived undamaged and the dresses were as I expected them to be.
I like the variety of style options. Delivery was fast and I saved a lot of money.
I am very pleased with Zolucky. I have purchased quite a few tops, dresses, and jewelry from them. Their clothing is so unique and styles that are trendy. I've never seen anything like it at other websites. It takes a while to receive my packages but considering it's coming from across the pond, It's to be expected. All in all, I am very happy with Zolucky.
Shopping at Zolucky is a real treat. I have no problem finding so many things I want!
The items that I bought were of med quality-to good quality. But the wait time is unacceptable.
Dear Customer,
We apologize for any inconvenience you experienced during the payment process.
Sometimes payment failure may be caused by network problems, incorrect address, refused transaction, declined by bank or the risk prevention mechanism of your card issuer.
Nonetheless, we are pleased that your recent payment was successfully processed. You can check the order details on this page https://zolucky.com/order-query after filling in your email address and order number.
We value our customers' satisfaction and will use this experience to reflect on ways to enhance our payment processes to ensure a seamless shopping experience.
If you need additional assistance, please feel free to contact us by email at [email protected] We will reply to you within 24 hours.
Best regard,
Mandy
ZOLUCKY
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Dear customer,
Thank you for your feedback. We apologize if our website does not provide enough information regarding the sizing of specific brands. However, our website does not provide clear brand distinctions currently.
The sizing of clothes can differ depending on the style. We understand how important it is to have accurate and consistent sizing information, and we will work to unify these differences in clothing sizes to help customers shop more efficiently in the future. In the meantime, we recommend reviewing the size chart provided on each product page to ensure the best fit possible.
Thank you for bringing this to our attention, and we appreciate your business. If you have any further questions or concerns, please do not hesitate to contact us at [email protected], and we will get back to you within 24 hours.
Best regards,
Jules
ZOLUCKY