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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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The day I received the dress I ordered I wrote for a return label because the dress was too small and of course I cannot wear it. I didn't hear back for a long time and then they were going to give me a discount. I said I wanted to return the item. I wrote several times. I still have not received anything about returning the item so I guess I am stuck with it. I will never order from them again!
Prices suit my budget, colors are wonderful, styles are very trendy
Excellent!The top was as depicted, arrived as expected, fit as expected
Prints are and colors very clear and beautiful but fabric is poor.
Experience as satisfying. Response of questions were very quick.
I have been interested before so decided to buy for the first time
Clothes look nice, hopefully they will look nice on me!
The pictures on the website didn't reflect color or fabric accurately regarding two of the products I received. I've sent them back and was given a 120% credit which I am happy with. I look forward to choosing something else.
Easy shopping. The search option for plus could have more options to shop within plus for cotton, capri, tunic, etc. i would like to see better description of material ( cotton lightweight, cotton blend, light stretch, no stretch) also if prints are decals on top of material or heat painted inti material. I would like clarity of care! Some are dry clean only. Thats a big no for me!
I'm very pleased all around. The clothes fit perfectly. Very comfortable.
Unfortunately, when I ordered I gave Zolucky the benefit of the doubt aftering reading other reviews. I was disappointed in the jeans, they are not good quality and of course they look much better on line. I probably will not order from Zolucky again. The sizes are not exactly on target either.
I'v looked at the ads on my e-mail and finally I have a good reason to make an order for my daughters B-day on the 4th of July...Living in Hawaii, I'm sure these tops will be just great on a blond with a tan!Thank you...JDJ
1st time buyer and so far everything has been quite smooth and no problems...
Things were not as pictured. The blouse was so thin.The shoes hurt to walk in, then I had to pay mote to return.
Dear Customer,
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Kindly be noticed that according to our policy,customers will have to pay for the return shipping fees.However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
If you need any help about return. Please direct any inquiries to our email at [email protected].
Best regard,
Mandy
ZOLUCKY
Great and so many styles to choose from and reasonably priced
Easy to complete the order, took a while to arrive, but great merchandise!
Pant leg too long for me. Need to hem the pants. The top is cute
I wish you showed different angles of the models in the clothes plus close ups. Returning items is difficult. I with never order from here again because of the problems I had with the process.
I liked it.
This has been my first time, I ain't sure about it yet! I would like to know about returns! If I am responsible for sending stuff back that don't fit or if the company is! If I am I won't be ordering again!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We are deeply sorry that you are not satisfied with our product and service.
There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.
Anyway. Thank you for your feedback. We are committed to improving our service to make it simpler and more precise for customers to select the correct size.
We have reviewed your return request and confirm that it was processed successfully. Actually. We sent you an email with the return label 21 days ago. Kindly double-check the email address which you used for placing the order to ensure that you are checking the right inbox. If you still can't find the email, please check your spam folder as well.
Meanwhile, you have replied our email 2 days and accept the offer we suggested. You may check the email we replied.
If you need additional assistance about return, please feel free to contact us by email at [email protected]. We value your patronage and hope to have the opportunity to serve you better in the future.
Best regards,
Mandy
ZOLUCKY