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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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REALLY HAPPY! I have already bought twice and will buy again: D The first order was for 3 dresses that are beautiful. While they don't fit as well as they do on the website, I can tell you it's only because I'm shorter and heavier than the models they wear. I wore one of the dresses for a dance!
I love this boutique, the clothes are beautiful, the product descriptions and customer reviews are really helpful I've always had great customer service, always super charming, and returns are processed smoothly.
Whenever I communicate with their customer service by email, they are quick to respond and always have the perfect resolution for me.
I bought a matching shirt and skirt on this website for an event that I was invited to. Both the top and the skirt have a very soft feel (the skirt feels like silk) and it fits me well. I had to wash the skirt because a glass of wine splashed my skirt that night and it still looks new after washing. Very happy to find this website, you could not find the same quality product for the same price anywhere else on the internet. Shipping was also fast, I received the product 2 weeks after ordering.
They have the cutest styles and are really affordable. And my orders usually arrive the day after ordering, which means I never worry if I need an outfit at the last minute. And I've never had to pay for shipping! I shop a lot online and these girls are definitely one of my favorites.
I have ordered on this website several times and each clothing has been of great quality and true to the product description. I previously had to return an item (change of mind) and the customer service girls that I emailed to regarding the return process were very nice, understanding and helpful. :)
The page size has changed and it's too small plus I wasn't sure if I was ordering on a safe webpage or not
The page size has changed and it's too small plus I wasn't sure if I was ordering on a safe webpage or not
Trying to find where to pick the right size and color is not simple. Kind of confusing
Trying to find where to pick the right size and color is not simple. Kind of confusing
I like what I've purchased -- nice fit, plenty of colors to choose from, affordable prices and quick delivery!
I like what I've purchased -- nice fit, plenty of colors to choose from, affordable prices and quick delivery!
Cool styles and fast shipping. I just bought my first dress on this website. They have many styles to choose from on their website and they also offer fast shipping included. I am very happy with my dress and will definitely buy again.
A girl in fashion heaven! I order a lot in this online boutique for small shoes and small sizes at a good price^^ being a size 4 person (and in shoes... * groan *) to find clothes that fit me can be very difficult without buying in the children's section! I love that it only takes little money to get free shipping! I've had a faulty pair of shoes before, but that's the only problem I've had and I forgot to return them so it was my fault!;; Overall it was a great experience.
See above:)the only glitch was that when ordering, there were pics of two, different dresses - i could not tell which dress was what i was buying, as the confusion of 2, diff. Pics was a bit of an issue - hope i get the one i wanted! - otherwise, the order process was super - thank you
See above :)
Products in the photo look like actual varied fabric and material material... it is a photo print of fabric on sleezy shiny polyester! This is the cheapest junk I have every seen ugly poorly constructed
Everything and more! I love fashion, and this website offers so many clothes to choose from, I don't want to stop shopping with them! They have so many styles and categories, you will always find something you will want to add to your wish list :) The best online boutique!
Big clothes shopping! Very competitive in price and quality. Wide variety of products: fashion, bags and accessories are my favorites. Since my first purchase I have recommended this website to family and friends. Excellent convenient shopping experience, easy to use website and secure savings.
The best place to shop online This is my second purchase on this website and I still love it! Reasonable price, good quality and the best is fast shipping. Guaranteed shipping method! I couldn't be more than happy
I tried to order each hat and it only took the first color I picked. One should be able to purchase more than one color or hat
Thank you for your feedback.
We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
Our ordering steps are not very complicated, we will always think of ways to make online shopping at ZOLUCKY easier.
When you encounter problems when placing an order, please feel free to contact us. Any problems, you can email [email protected] for further help. You can also chat with us online.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I tried to order each hat and it only took the first color I picked. One should be able to purchase more than one color or hat
Easy shopping and nice selections; love their shoes
Easy shopping and nice selections; love their shoes
Some time ago I tried this online boutique and I LOVED IT! I have continued to buy probably too many dresses and they are absolutely beautiful! They look amazing and are the perfect size, I am 12-14 years old and size L is amazing! The clothes are incredibly flattering and look and feel great! Every time I wear them they compliment me on how good I look! Absolutely incredible! The delivery is very fast and I have not had any problems. Easily my favorite online store BY FAR
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at [email protected] or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!


Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us ([email protected]) to complete your return process.
You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We tried to you contact you by message, but we didn`t hear anything back from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!