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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Bernabela C.
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REALLY HAPPY! I have already bought twice and will buy again: D The first order was for 3 dresses that are beautiful. While they don't fit as well as they do on the website, I can tell you it's only because I'm shorter and heavier than the models they wear. I wore one of the dresses for a dance!

Date of experience: March 1, 2021
California
1 review
0 helpful votes
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I love this boutique, the clothes are beautiful, the product descriptions and customer reviews are really helpful I've always had great customer service, always super charming, and returns are processed smoothly.

Date of experience: February 28, 2021
California
1 review
0 helpful votes
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Whenever I communicate with their customer service by email, they are quick to respond and always have the perfect resolution for me.

Date of experience: February 28, 2021
California
1 review
0 helpful votes
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I bought a matching shirt and skirt on this website for an event that I was invited to. Both the top and the skirt have a very soft feel (the skirt feels like silk) and it fits me well. I had to wash the skirt because a glass of wine splashed my skirt that night and it still looks new after washing. Very happy to find this website, you could not find the same quality product for the same price anywhere else on the internet. Shipping was also fast, I received the product 2 weeks after ordering.

Date of experience: February 28, 2021
California
1 review
0 helpful votes
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They have the cutest styles and are really affordable. And my orders usually arrive the day after ordering, which means I never worry if I need an outfit at the last minute. And I've never had to pay for shipping! I shop a lot online and these girls are definitely one of my favorites.

Date of experience: February 28, 2021
Georgia
1 review
0 helpful votes
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I have ordered on this website several times and each clothing has been of great quality and true to the product description. I previously had to return an item (change of mind) and the customer service girls that I emailed to regarding the return process were very nice, understanding and helpful. :)

Date of experience: February 28, 2021
Missouri
1 review
0 helpful votes
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Great prices!
February 28, 2021
Updated review

The page size has changed and it's too small plus I wasn't sure if I was ordering on a safe webpage or not

Date of experience: February 28, 2021

Great prices!
March 1, 2021
Previous review

The page size has changed and it's too small plus I wasn't sure if I was ordering on a safe webpage or not

Date of experience: January 30, 2021
Wisconsin
1 review
0 helpful votes
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Purchase
February 28, 2021
Updated review

Trying to find where to pick the right size and color is not simple. Kind of confusing

Date of experience: February 28, 2021

Purchase
March 9, 2021
Previous review

Trying to find where to pick the right size and color is not simple. Kind of confusing

Date of experience: February 7, 2021
Texas
1 review
0 helpful votes
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Excellent Products at a great price
February 28, 2021
Updated review

I like what I've purchased -- nice fit, plenty of colors to choose from, affordable prices and quick delivery!

Date of experience: February 28, 2021

Excellent Products at a great price
February 28, 2021
Previous review

I like what I've purchased -- nice fit, plenty of colors to choose from, affordable prices and quick delivery!

Date of experience: February 27, 2021
California
1 review
0 helpful votes
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Cool styles and fast shipping. I just bought my first dress on this website. They have many styles to choose from on their website and they also offer fast shipping included. I am very happy with my dress and will definitely buy again.

Date of experience: February 28, 2021
California
1 review
0 helpful votes
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A girl in fashion heaven! I order a lot in this online boutique for small shoes and small sizes at a good price^^ being a size 4 person (and in shoes... * groan *) to find clothes that fit me can be very difficult without buying in the children's section! I love that it only takes little money to get free shipping! I've had a faulty pair of shoes before, but that's the only problem I've had and I forgot to return them so it was my fault!;; Overall it was a great experience.

Date of experience: February 28, 2021
Washington
1 review
0 helpful votes
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See above:)the only glitch was that when ordering, there were pics of two, different dresses - i could not tell which dress was what i was buying, as the confusion of 2, diff. Pics was a bit of an issue - hope i get the one i wanted! - otherwise, the order process was super - thank you

Date of experience: February 27, 2021

See above :)

Date of experience: February 26, 2021
Georgia
1 review
0 helpful votes
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MISREPRESENTATION
March 29, 2021

Products in the photo look like actual varied fabric and material material... it is a photo print of fabric on sleezy shiny polyester! This is the cheapest junk I have every seen ugly poorly constructed

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 27, 2021
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.

But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us ([email protected]) to complete your return process.

You can also email us regarding your request or complaint, we promise we`ll take good care of your request.

We tried to you contact you by message, but we didn`t hear anything back from you.

We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] or chat with us online for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

California
1 review
0 helpful votes
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Everything and more! I love fashion, and this website offers so many clothes to choose from, I don't want to stop shopping with them! They have so many styles and categories, you will always find something you will want to add to your wish list :) The best online boutique!

Date of experience: February 27, 2021
GB
1 review
0 helpful votes
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Big clothes shopping! Very competitive in price and quality. Wide variety of products: fashion, bags and accessories are my favorites. Since my first purchase I have recommended this website to family and friends. Excellent convenient shopping experience, easy to use website and secure savings.

Date of experience: February 27, 2021
GB
1 review
0 helpful votes
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The best place to shop online This is my second purchase on this website and I still love it! Reasonable price, good quality and the best is fast shipping. Guaranteed shipping method! I couldn't be more than happy

Date of experience: February 27, 2021
Arizona
2 reviews
0 helpful votes
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Fooey
March 29, 2021
Updated review

I tried to order each hat and it only took the first color I picked. One should be able to purchase more than one color or hat

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 27, 2021
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback.

We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

Our ordering steps are not very complicated, we will always think of ways to make online shopping at ZOLUCKY easier.

When you encounter problems when placing an order, please feel free to contact us. Any problems, you can email [email protected] for further help. You can also chat with us online.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!


Fooey
February 5, 2021
Previous review

I tried to order each hat and it only took the first color I picked. One should be able to purchase more than one color or hat

Date of experience: February 5, 2021
Florida
2 reviews
0 helpful votes
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Satisfied customer
February 27, 2021
Updated review

Easy shopping and nice selections; love their shoes

Date of experience: February 26, 2021

Satisfied customer
February 26, 2021
Previous review

Easy shopping and nice selections; love their shoes

Date of experience: February 26, 2021
GB
1 review
0 helpful votes
Follow Roxana L.
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Really perfection!
March 28, 2021

Some time ago I tried this online boutique and I LOVED IT! I have continued to buy probably too many dresses and they are absolutely beautiful! They look amazing and are the perfect size, I am 12-14 years old and size L is amazing! The clothes are incredibly flattering and look and feel great! Every time I wear them they compliment me on how good I look! Absolutely incredible! The delivery is very fast and I have not had any problems. Easily my favorite online store BY FAR

Date of experience: February 26, 2021
California
1 review
0 helpful votes
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Fast service and excellent customer service, what more could you ask for? I am delighted with each purchase made on this website and of course I will repeat.

Date of experience: February 26, 2021