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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

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California
1 review
0 helpful votes
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Size & material not satisfied
March 4, 2021
Updated review

I enjoyed shopping in the website. Tops came & disappointed about the size & materials. While body size fit, the under arm & arms are a bit snug. Thin materials. Need to return.

Date of experience: March 3, 2021

Friendly website & variety of items
February 10, 2021
Previous review

It's so easy to find what you want to purchase and has a good variety. Hard decision but I'm happy with my final purchase.

Date of experience: February 10, 2021
Utah
1 review
0 helpful votes
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First time shopper with zolucky
March 3, 2021
Updated review

I was disappointed in how long it took to receive my order. The return address for their business is San Francisco and I live in Utah; the merchandise should have arrived in no longer than 7-10 days. I was also dissatisfied with the quality of the merchandise. It's cheap stuff from China.

Date of experience: March 3, 2021

First time shopper with zolucky
February 7, 2021
Previous review

Nice photos and sizing charts(I like to know what size to order) Website easy to navigate.

Date of experience: February 7, 2021
Georgia
1 review
0 helpful votes
Follow Dahianne T.
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I ordered a pair of tops that did not fit and they were very helpful with my return and he was very understanding of the service I have previously purchased from this online boutique and the quality of the clothing is exceptional. It will definitely be my go to for all my clothes.

Date of experience: March 3, 2021
Italy
1 review
0 helpful votes
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They are so affordable, but the quality is so good that it makes me feel like I have such a luxurious wardrobe. I recommend them to all my friends especially thanks to the great internet service. Your delivery is fast, but your email responses are even faster! Thank you girls!

Date of experience: March 3, 2021
California
1 review
0 helpful votes
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A lovely website, it helped me solve a minor problem with my order and was another star in the internet sea. Recommended for pretty clothes and accessories.

Date of experience: March 3, 2021
New York
1 review
0 helpful votes
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I fell in love with this website from the moment I visited it on the internet... Spectacular! The size was right for my foot, they are soft and very beautiful. I would like the shipment to arrive in one day hahaha but hey, it's worth waiting a bit:=)

Date of experience: March 3, 2021
California
1 review
0 helpful votes
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This online boutique makes shopping for dresses simple!. I bought a dress here and I don't really like buying clothes online, but this website made it easy to find what I wanted, it eased my mind immediately! Amazing!

Date of experience: March 3, 2021
California
1 review
0 helpful votes
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Very recommended!
April 1, 2021

First of all, I can't believe that I have never come across this clothing website until now. How have I not heard of you before? I had a question about the progress of my order and they answered the email in a matter of minutes! I just received my second order today. I have bought 8 dresses so far and have no complaints!

Date of experience: March 2, 2021
California
1 review
0 helpful votes
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Lovely staff and a wonderful selection of clothing and accessories. Her clothing collection is the best for me and her attitude amazes me.

Date of experience: March 2, 2021
California
1 review
0 helpful votes
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Amazing!
April 1, 2021

I bought some clothes online on this website and when they arrived it was amazing. I bought more of his beautiful clothes. Delivery is fast and efficient. I definitely recommend this online boutique!

Date of experience: March 2, 2021
Texas
1 review
0 helpful votes
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My clothes arrived quickly enough. But they were just awful. They looked like a printed imitation of the pictured clothes. One was a print on what seemed like 1970s doubleknit fabric, when the photo was of a nubby-weave patchwork cotton. The other had sleeves that were half the width they should be, but a body that was twice the width it should be.

When I tried to return them, I was told I would have to pay exorbitant shipping to Guangzhou and jump through a lot of hoops to get my refund, and offered a 15% "refund", which they said could go towards the cost of purchasing additional fabric to remake the clothes. Good heavens. At least they were very polite.

Save your money! Don't shop at Zolucky, those aren't the clothes they're sending you.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 2, 2021
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.

We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Any problems, you can email [email protected] or chat with us online for further help.

Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.

Have a good day!

New York
4 reviews
0 helpful votes
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Very disappointed with my $265 purchase. I was only able to keep one item out of ten ordered. I placed the order on January 20,2021, and didn't arrive until February 22,2021. Thought the delay was because of slow shipping problems. Excited to receive the package only to be disappointed as the items were not as pictured. The material was thin and cheap, definitely not what they pictured. What they advertised as linen was not linen. Wool looking in pictures was acrylic when arrived. The sizes were all not US sizing. Nothing fit. I requested to return the items and received an email that offered a 15% cash refund in exchange for returning the items to Guangzhen China and told me to alter the fabric. Alter what on an item that already is small. On their website, they do not advertise the return is to China or that they make the items in China which is false advertising. The address on the label shows the USA, but you cannot return it to this warehouse. Shipping will cost $82.76 for me which is ridiculous and unfair. BUYER BEWARE. You have few options to return. I wish I had checked out reviews before purchasing. I would not have.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 2, 2021
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.

We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Any problems, you can email [email protected] or chat with us online for further help.

Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.

Have a good day!

Texas
1 review
0 helpful votes
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I requested this order be canceled 5 minutes after placing. You sent anyway and as I was afraid this stuff is crap. Cheap undersized and unwearable. Send return information immediately.
Cheryl C

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 2, 2021
Jules R. — Zolucky Rep
over a year old

Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date.

Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.

We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Any problems, you can email [email protected] or chat with us online for further help.

Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.

Have a good day!

California
1 review
0 helpful votes
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Amazing clothes and really good clothes. I bought the clothes online here and it is exactly like the photos I saw. The quality is really high and the delivery was very fast.

Date of experience: March 2, 2021
California
1 review
0 helpful votes
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Is incredible! The clothes on this website are amazing, perfectly sized, beautiful clothes, every week they have news and they are always up to date with high-end fashion. There will always be something on your site for that special event you have on the weekend and the shipping is very fast! And their customer service is brilliant! They are so nice, they always please you and so quick to respond to you. I highly recommend them. My favorite online store

Date of experience: March 2, 2021
California
1 review
0 helpful votes
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I have bought several times here. Always easy and delivered on time. The customer service team is extremely friendly and helpful. I will definitely recommend it to my friends and will buy again!

Date of experience: March 1, 2021
California
1 review
0 helpful votes
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I read the reviews, they are mixed, but I couldn't be happier with my purchase on this website. Easy to use site, just beautiful clothing options. My new dress looks sensational, I don't wear it yet, but it looks like it will fit. Very good workmanship, the same quality as a store dress in a mall, but much better price.

Date of experience: March 1, 2021
California
1 review
0 helpful votes
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I bought my favorite blouse online here! And I'm not lying when I tell them that every time I use it they ask me what brand it is... they are my favorite online store!

Date of experience: March 1, 2021
RU
1 review
0 helpful votes
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With my purchase on this clothing website they offered me many discounts in addition to the "sale price"! Good people working here, the clothes are of good quality.

Date of experience: March 1, 2021
California
1 review
0 helpful votes
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Excellent website I am impressed! First time buyer and I feel like I got a great bargain! I had some doubts, however my clothes arrived faster than expected. I bought a blouse skirt set. The quality is excellent, nice feeling rich fabric. The size I chose is fine, although I could probably have gone down a size, but I wanted to play it safe. I'll order another now and go down one size.

Date of experience: March 1, 2021