Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I enjoyed shopping in the website. Tops came & disappointed about the size & materials. While body size fit, the under arm & arms are a bit snug. Thin materials. Need to return.
It's so easy to find what you want to purchase and has a good variety. Hard decision but I'm happy with my final purchase.
I was disappointed in how long it took to receive my order. The return address for their business is San Francisco and I live in Utah; the merchandise should have arrived in no longer than 7-10 days. I was also dissatisfied with the quality of the merchandise. It's cheap stuff from China.
Nice photos and sizing charts(I like to know what size to order) Website easy to navigate.
I ordered a pair of tops that did not fit and they were very helpful with my return and he was very understanding of the service I have previously purchased from this online boutique and the quality of the clothing is exceptional. It will definitely be my go to for all my clothes.
They are so affordable, but the quality is so good that it makes me feel like I have such a luxurious wardrobe. I recommend them to all my friends especially thanks to the great internet service. Your delivery is fast, but your email responses are even faster! Thank you girls!
I fell in love with this website from the moment I visited it on the internet... Spectacular! The size was right for my foot, they are soft and very beautiful. I would like the shipment to arrive in one day hahaha but hey, it's worth waiting a bit:=)
This online boutique makes shopping for dresses simple!. I bought a dress here and I don't really like buying clothes online, but this website made it easy to find what I wanted, it eased my mind immediately! Amazing!
First of all, I can't believe that I have never come across this clothing website until now. How have I not heard of you before? I had a question about the progress of my order and they answered the email in a matter of minutes! I just received my second order today. I have bought 8 dresses so far and have no complaints!
Lovely staff and a wonderful selection of clothing and accessories. Her clothing collection is the best for me and her attitude amazes me.
I bought some clothes online on this website and when they arrived it was amazing. I bought more of his beautiful clothes. Delivery is fast and efficient. I definitely recommend this online boutique!
My clothes arrived quickly enough. But they were just awful. They looked like a printed imitation of the pictured clothes. One was a print on what seemed like 1970s doubleknit fabric, when the photo was of a nubby-weave patchwork cotton. The other had sleeves that were half the width they should be, but a body that was twice the width it should be.
When I tried to return them, I was told I would have to pay exorbitant shipping to Guangzhou and jump through a lot of hoops to get my refund, and offered a 15% "refund", which they said could go towards the cost of purchasing additional fabric to remake the clothes. Good heavens. At least they were very polite.
Save your money! Don't shop at Zolucky, those aren't the clothes they're sending you.
Very disappointed with my $265 purchase. I was only able to keep one item out of ten ordered. I placed the order on January 20,2021, and didn't arrive until February 22,2021. Thought the delay was because of slow shipping problems. Excited to receive the package only to be disappointed as the items were not as pictured. The material was thin and cheap, definitely not what they pictured. What they advertised as linen was not linen. Wool looking in pictures was acrylic when arrived. The sizes were all not US sizing. Nothing fit. I requested to return the items and received an email that offered a 15% cash refund in exchange for returning the items to Guangzhen China and told me to alter the fabric. Alter what on an item that already is small. On their website, they do not advertise the return is to China or that they make the items in China which is false advertising. The address on the label shows the USA, but you cannot return it to this warehouse. Shipping will cost $82.76 for me which is ridiculous and unfair. BUYER BEWARE. You have few options to return. I wish I had checked out reviews before purchasing. I would not have.
Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.
Have a good day!
I requested this order be canceled 5 minutes after placing. You sent anyway and as I was afraid this stuff is crap. Cheap undersized and unwearable. Send return information immediately.
Cheryl C
Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date.
Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.
Have a good day!
Amazing clothes and really good clothes. I bought the clothes online here and it is exactly like the photos I saw. The quality is really high and the delivery was very fast.
Is incredible! The clothes on this website are amazing, perfectly sized, beautiful clothes, every week they have news and they are always up to date with high-end fashion. There will always be something on your site for that special event you have on the weekend and the shipping is very fast! And their customer service is brilliant! They are so nice, they always please you and so quick to respond to you. I highly recommend them. My favorite online store
I have bought several times here. Always easy and delivered on time. The customer service team is extremely friendly and helpful. I will definitely recommend it to my friends and will buy again!
I read the reviews, they are mixed, but I couldn't be happier with my purchase on this website. Easy to use site, just beautiful clothing options. My new dress looks sensational, I don't wear it yet, but it looks like it will fit. Very good workmanship, the same quality as a store dress in a mall, but much better price.
I bought my favorite blouse online here! And I'm not lying when I tell them that every time I use it they ask me what brand it is... they are my favorite online store!
With my purchase on this clothing website they offered me many discounts in addition to the "sale price"! Good people working here, the clothes are of good quality.
Excellent website I am impressed! First time buyer and I feel like I got a great bargain! I had some doubts, however my clothes arrived faster than expected. I bought a blouse skirt set. The quality is excellent, nice feeling rich fabric. The size I chose is fine, although I could probably have gone down a size, but I wanted to play it safe. I'll order another now and go down one size.
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at [email protected] or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!


Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.
Have a good day!