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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

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Colorado
1 review
0 helpful votes
Follow Genia T.
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I made my first online purchase about 2 weeks ago. I bought a pair of pants shorts. They came to me very fast. I love how soft and sexy they are, I will order again at this online boutique.

Date of experience: March 6, 2021
Florida
1 review
0 helpful votes
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Beware of Zolucky
April 5, 2021

Beware before you buy from Zolucky. Notice Zolucky does not have any customer reviews on their website? Notice it is SO difficult to find any Zolucky customer reviews anywhere? I tried to post negative review to warn customers of their expensive and difficult return policy but had difficulty doing so. Sitejabber is the only site I succeeded in posting on. Be warned - Zolucky clothes may look nice but if you have any issues or need to return for any reason, you will have problems and incur a big expense. Customers must send returns or exchanges to China which is quite expensive. When I complained, Zolucky ignored me. Until I succeeded in getting the negative review posted on sitejabber. Then they offered me 50% refund if I removed the negative review. I refused wanting to warn others of the deceptive and expensive return policy. Just check the return policy before you buy clothes from them. It's really not worth the risk when there are so many other companies which readily take returns.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 6, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.

We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Any problems, you can email [email protected] or chat with us online for further help.

Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.

Have a good day!

Oregon
1 review
0 helpful votes
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Question about advertised discount
March 6, 2021
Updated review

I don't understand why I don't get the discount that is advertised on the site. I would have ordered more items had I gotten the stated discount.

Date of experience: March 5, 2021

Question about advertised discount
January 12, 2021
Previous review

I don't understand why I don't get the discount that is advertised on the site. I would have ordered more items had I gotten the stated discount.

Date of experience: January 12, 2021
Illinois
1 review
0 helpful votes
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I m happy with this online boutique, I made my first order and it arrived in the estimated time, the quality of the clothes is high!

Date of experience: March 5, 2021
New York
1 review
0 helpful votes
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I have been shopping here for a few years and absolutely love it! Their customer service is wonderful, the clothes are beautiful

Date of experience: March 5, 2021
California
1 review
0 helpful votes
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Very happy!
April 4, 2021

Im happy, I made my first order on this website and it arrived in the estimated time, the quality of the clothes is excellent!

Date of experience: March 5, 2021
California
1 review
0 helpful votes
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Perfect store.
April 4, 2021

Boutique online that has a great selection and lower prices than many other online stores. Not only the clothes, jewelery and accessories are fabulous! I enjoyed the online shopping atmosphere! So perfect!

Date of experience: March 5, 2021
Georgia
1 review
0 helpful votes
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Thanks!
April 4, 2021

The suerters I bought are beautiful, they meet and exceed my expectations. The good quality, the bright color, the buying process here was wonderful.

Date of experience: March 5, 2021
Illinois
1 review
0 helpful votes
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I wanted to return two items I ordered as they are not at all what I expected from what I saw on the website. The item marked as a "sweatshirt" is an extremely thin polyester fabric and the other shirt is so thick and plasticy it's almost like a wet-suit material - it was supposed to be a sweater. I was very disappointed. In trying to return the items, I followed the directions that came with the items and received NO RESPONSE! I waited two weeks and then logged on to the website and tried to return them again and NO RESPONSE. I will never order from this company again.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 5, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.

Upon checking, we did reply to you the return instruction days. Suppose the emails went to your spam box?
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Any problems, you can email [email protected] or chat with us online for further help.

Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.

Have a good day!

Washington
1 review
0 helpful votes
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Crap
April 4, 2021

Writing a review of the asymmetrical casual long sleeve top with fringe on one side, SKU#250C99. What I received was crap. I would give it zero stars if I could. The photo shows what looks like a light weight knit. The sleeves are ribbed at the cuff. The garment I received was made of the cheapest material possible. The sleeves are not ribbed at the cuff, the fringe is snipped from the material and tied in crappy knots. There is no stitching in the cowl collar, it's just kind of rolled over into a cowl. I can't give this as a gift as planned. The workmanship reminds me of the really cheap Halloween costumes. From the other reviews now I see returning it will be a lost cause.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 4, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.

We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Any problems, you can email [email protected] or chat with us online for further help.

Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.

Have a good day!

Texas
1 review
0 helpful votes
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Easy check out
March 4, 2021
Updated review

Easy check our process.

Date of experience: March 4, 2021

Easy check out
February 20, 2021
Previous review

Easy check our process.

Date of experience: February 19, 2021
GB
1 review
0 helpful votes
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Perfect quality.
April 3, 2021

All my clothes are super pretty and of perfect quality! I wanted to shop here online so I made a simple little purchase and was successful so I placed another order and it was pure love.

Date of experience: March 4, 2021
California
1 review
0 helpful votes
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Very good clothes.
April 3, 2021

This online boutique has helped me to choose very cute outfits easily, it seems that they run out of the smallest sizes of the dresses quite quickly, with all reason, they are very cute designs!

Date of experience: March 4, 2021
Georgia
1 review
0 helpful votes
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Great website.
April 3, 2021

Great interesting website with a wide range of retro and modern clothing. Worth a look! Amazing quality, I didn't expect it!

Date of experience: March 4, 2021
California
2 reviews
0 helpful votes
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I bought a shirt, a pair of socks and earrings. The order took weeks to arrive. The socks were not what I ordered. The shirt is the WORST fabric ever. I wouldn't dream of wearing it. Then... trying to return the item? You have to mail it to Guangzhou, China at your own cost. They offer 15% cash refund instead... but I read that its nearly impossible to receive it. I am going to try anyway. What a waste. The design of their shirts were stunning... the fabric, awful.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 4, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.

We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Any problems, you can email [email protected] or chat with us online for further help.

Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.

Have a good day!

New York
1 review
0 helpful votes
Follow Savannah T.
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I ordered on this website twice and all the clothes I ordered were great. The dresses were exactly like the photos on the page (and made of very good fabric) and the earrings were very very beautiful. I am looking for updates and offers on your website every week. I also just ordered like 6 new dresses, some for me, some for my mother. I recommend it to everyone!

Date of experience: March 4, 2021
Illinois
1 review
0 helpful votes
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I am happy to have discovered this great website, updated style garments with reasonable costs and free shipping for everyone. I live in a remote place, the shipping cost... is expensive. So because this online boutique offers free shipping and a great web-based shopping stage, it pays off for me.

Date of experience: March 4, 2021
Texas
1 review
0 helpful votes
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One of the best clothing stores on the internet that I have ever used! Good prices and great variety of clothes. They even have long skirts with beautiful prints!

Date of experience: March 4, 2021
Ohio
1 review
1 helpful vote
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This site, Zolucky, is a straight up scam operation, plain and simple. Avoid it at all costs. The products you are sent are NOT what you've ordered. Calling them worthless knock offs would be too nice for what is going on in this operation. We felt what we received was pretty much just garbage to throw out. On attempt to return they said it was a "Final Sale" and could not be returned. That's just another part of this scam operation. We disputed the charges with Paypal and today they sided with us, refunding us our entire purchase price. I'm not shipping their product back. This is not a company. Don't fuel their scam in any way. I'm not sending them this garbage back to hustle someone else. That, in my opinion, would make me accountable to this criminal operation. Honestly all financial transactions with this vendor should be halted. DISPUTE YOUR CHARGES. Don't attempt to work with this "vendor" to get this fixed. I'm not sure if the BBB can do anything with a Chinese company. DO NOT BUY ANYTHING FROM THIS SITE AS YOU ARE FUELING A SCAM OPERATION... and I don't say that in all caps lightly! These are criminals, committing fraud daily... and fueling sites like this with fake reviews. This review is not fake. I am uploading pictures of what we ordered and what we received. I'm also posting our dispute resolution.

Garbage. Look at the inside picture.
This is what we got. Extremely cheap would not accurately describe looking at this thing in person, as that would be too good for what this is.
What we thought we were ordering.
Thanks for giving us our money back Paypal. Now please block all transactions to this vendor to save others these headaches.
Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 4, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.

We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Any problems, you can email [email protected] or chat with us online for further help.

Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.

Have a good day!

California
1 review
0 helpful votes
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Nice selections
April 3, 2021
Updated review

I am happy with shopping experience but size was small.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 3, 2021
Jules R. Zolucky Rep
over a year old

Kindly pls note that size varies from specific items on our website. We recommend you use “Size chart “ in description to better determine your ideal size. Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.

Thank you for your feedback.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Any problems, you can email [email protected] or chat with us online for further help.

Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.

Have a good day!


Nice selections
February 12, 2021
Previous review

I am happy with shopping experience and with website.

Date of experience: February 11, 2021