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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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I made my first online purchase about 2 weeks ago. I bought a pair of pants shorts. They came to me very fast. I love how soft and sexy they are, I will order again at this online boutique.
Beware before you buy from Zolucky. Notice Zolucky does not have any customer reviews on their website? Notice it is SO difficult to find any Zolucky customer reviews anywhere? I tried to post negative review to warn customers of their expensive and difficult return policy but had difficulty doing so. Sitejabber is the only site I succeeded in posting on. Be warned - Zolucky clothes may look nice but if you have any issues or need to return for any reason, you will have problems and incur a big expense. Customers must send returns or exchanges to China which is quite expensive. When I complained, Zolucky ignored me. Until I succeeded in getting the negative review posted on sitejabber. Then they offered me 50% refund if I removed the negative review. I refused wanting to warn others of the deceptive and expensive return policy. Just check the return policy before you buy clothes from them. It's really not worth the risk when there are so many other companies which readily take returns.
I don't understand why I don't get the discount that is advertised on the site. I would have ordered more items had I gotten the stated discount.
I don't understand why I don't get the discount that is advertised on the site. I would have ordered more items had I gotten the stated discount.
I have been shopping here for a few years and absolutely love it! Their customer service is wonderful, the clothes are beautiful
Im happy, I made my first order on this website and it arrived in the estimated time, the quality of the clothes is excellent!
Boutique online that has a great selection and lower prices than many other online stores. Not only the clothes, jewelery and accessories are fabulous! I enjoyed the online shopping atmosphere! So perfect!
The suerters I bought are beautiful, they meet and exceed my expectations. The good quality, the bright color, the buying process here was wonderful.
I wanted to return two items I ordered as they are not at all what I expected from what I saw on the website. The item marked as a "sweatshirt" is an extremely thin polyester fabric and the other shirt is so thick and plasticy it's almost like a wet-suit material - it was supposed to be a sweater. I was very disappointed. In trying to return the items, I followed the directions that came with the items and received NO RESPONSE! I waited two weeks and then logged on to the website and tried to return them again and NO RESPONSE. I will never order from this company again.
Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
Upon checking, we did reply to you the return instruction days. Suppose the emails went to your spam box?
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.
Have a good day!
Writing a review of the asymmetrical casual long sleeve top with fringe on one side, SKU#250C99. What I received was crap. I would give it zero stars if I could. The photo shows what looks like a light weight knit. The sleeves are ribbed at the cuff. The garment I received was made of the cheapest material possible. The sleeves are not ribbed at the cuff, the fringe is snipped from the material and tied in crappy knots. There is no stitching in the cowl collar, it's just kind of rolled over into a cowl. I can't give this as a gift as planned. The workmanship reminds me of the really cheap Halloween costumes. From the other reviews now I see returning it will be a lost cause.
Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.
Have a good day!
All my clothes are super pretty and of perfect quality! I wanted to shop here online so I made a simple little purchase and was successful so I placed another order and it was pure love.
This online boutique has helped me to choose very cute outfits easily, it seems that they run out of the smallest sizes of the dresses quite quickly, with all reason, they are very cute designs!
Great interesting website with a wide range of retro and modern clothing. Worth a look! Amazing quality, I didn't expect it!
I bought a shirt, a pair of socks and earrings. The order took weeks to arrive. The socks were not what I ordered. The shirt is the WORST fabric ever. I wouldn't dream of wearing it. Then... trying to return the item? You have to mail it to Guangzhou, China at your own cost. They offer 15% cash refund instead... but I read that its nearly impossible to receive it. I am going to try anyway. What a waste. The design of their shirts were stunning... the fabric, awful.
Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.
Have a good day!
I ordered on this website twice and all the clothes I ordered were great. The dresses were exactly like the photos on the page (and made of very good fabric) and the earrings were very very beautiful. I am looking for updates and offers on your website every week. I also just ordered like 6 new dresses, some for me, some for my mother. I recommend it to everyone!
I am happy to have discovered this great website, updated style garments with reasonable costs and free shipping for everyone. I live in a remote place, the shipping cost... is expensive. So because this online boutique offers free shipping and a great web-based shopping stage, it pays off for me.
One of the best clothing stores on the internet that I have ever used! Good prices and great variety of clothes. They even have long skirts with beautiful prints!
This site, Zolucky, is a straight up scam operation, plain and simple. Avoid it at all costs. The products you are sent are NOT what you've ordered. Calling them worthless knock offs would be too nice for what is going on in this operation. We felt what we received was pretty much just garbage to throw out. On attempt to return they said it was a "Final Sale" and could not be returned. That's just another part of this scam operation. We disputed the charges with Paypal and today they sided with us, refunding us our entire purchase price. I'm not shipping their product back. This is not a company. Don't fuel their scam in any way. I'm not sending them this garbage back to hustle someone else. That, in my opinion, would make me accountable to this criminal operation. Honestly all financial transactions with this vendor should be halted. DISPUTE YOUR CHARGES. Don't attempt to work with this "vendor" to get this fixed. I'm not sure if the BBB can do anything with a Chinese company. DO NOT BUY ANYTHING FROM THIS SITE AS YOU ARE FUELING A SCAM OPERATION... and I don't say that in all caps lightly! These are criminals, committing fraud daily... and fueling sites like this with fake reviews. This review is not fake. I am uploading pictures of what we ordered and what we received. I'm also posting our dispute resolution.
Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.
Have a good day!
Kindly pls note that size varies from specific items on our website. We recommend you use “Size chart “ in description to better determine your ideal size. Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.
Thank you for your feedback.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.
Have a good day!
I am happy with shopping experience and with website.
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at [email protected] or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!


Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.
Have a good day!