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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

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New York
1 review
0 helpful votes
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Fabrics count
June 26, 2023
Updated review

The fabric was not a pleasant feel. The sizing was not consistent between styles

Date of experience: May 27, 2023

Sizing does matter
April 27, 2023
Previous review

Wish there was petite sizes

Date of experience: April 27, 2023
Oregon
1 review
0 helpful votes
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Great experoence
May 27, 2023

Site was easy to use, everything arrive fairly soon and all on the same day, they looked as pictures, and washed well, and felt like I expected. It would have been helpful if there had been something on each garment telling what material was used.

Date of experience: May 27, 2023
Canada
2 reviews
0 helpful votes
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Ordered nice tops in size Small. Normally a size medium fits in stores, but almost all tops I have ordered at Zolucky are quite loose/big at size small. I have to pay a seemstress to take them in to fit better so I don't look like I'm floating in my tops. Some clothing would really require Extra Small sizes but most start at size small. Whatever low price I pay becomes much more expensive since I have to pay a seemstress and delivery fees that are high to receive items in Canada.

Date of experience: May 26, 2023
Colorado
2 reviews
0 helpful votes
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Always can find good things, sometimes too many. Lol

Date of experience: May 26, 2023
New York
5 reviews
0 helpful votes
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Sneakers
May 26, 2023

My experience with with Zolucky has been great. I have had no problem ordering or receiving them. I love what they have to offer. The price is amazing. Quality is more the great. Thank you The most recent dealings were surprising to me. I loved Zolucky. The sneakers arrived ok but were to large. I needed to exchange them for a smaller pair. I wrote many times with no response.

Date of experience: May 26, 2023
California
5 reviews
0 helpful votes
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I can't tell until i see how quickly it gets here and if they are nice. Also Zolucky doubled my order on one top and now they say i will be stuck with it even though I contacted them within 1 day of the order. Not happy about that. Now done dealing with them, it was generally a horrible experience. I will never deal with them again. Their quality is poor.

Date of experience: May 26, 2023
Florida
1 review
0 helpful votes
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Good Prices
May 26, 2023
Updated review

Items seem to be reasonable in condition and price

Date of experience: May 26, 2023

Likeable duds
March 26, 2023
Previous review

Good stuff to choose from

Date of experience: March 25, 2023
Oklahoma
1 review
0 helpful votes
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Good quality clothing
May 26, 2023

Zolucky has decent quality clothing, at reasonable prices. They are not top of the line, but are definitely worth the price. I will purchase from Zolucky again.

Date of experience: May 26, 2023
Missouri
1 review
0 helpful votes
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Okay Experience
June 24, 2023
Updated review

I ordered 7 items and only 3 of them fit me well. The dress I ordered was supposed to be a medium and looked like it would fit my hour-glass figure based on how it looked on the model, but it looked like a tent on me. Another item looked as if it were a Walmart-quality top. I probably won't order anything from Zolucky again. I did appreciate that the items arrived in a reasonable period of time and were packaged well though. Just not for me.

Date of experience: May 25, 2023

Pleasant Experience
April 25, 2023
Previous review

Shopping on Zolucky was quick and easy. Lots of great clothing to choose from. This is my first time shopping here, so I don't know the quality of the merchandise yet, but it is a fun website on which to shop!

Date of experience: April 25, 2023
Texas
1 review
0 helpful votes
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Too much of a good thing
June 24, 2023
Updated review

I like these products and it is easy enough to order them but I do not appreciate the over-abundance of emails. They feel like an intrusion and a nusance. Because of this, I am not like to purchase anything else!

Date of experience: May 25, 2023

Sometimes the clicking on items did not respond
June 10, 2021
Previous review

Fairly easy

Date of experience: May 10, 2021
Michigan
1 review
0 helpful votes
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Hope the product is as good as the website
May 24, 2023
Updated review

So far everything has gone smoothly. Can't wait to get the dress and see if it is as good as it looks and if the shipping is worth the price:D
Material wasn't as expected...definitely will need a slip. Fortunately I'm old enough to actually own one.

Date of experience: May 24, 2023

Hope the product is as good as the website
April 24, 2023
Previous review

So far everything has gone smoothly. Can't wait to get the dress and see if it is as good as it looks and if the shipping is worth the price :D

Date of experience: April 24, 2023
New York
2 reviews
0 helpful votes
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I tried several times to pay for this order with a credit card, and it wouldn't go through. Instead a hold was put on my card. I believe this is because I had the merchandise sent to an address that is not mine, so is not associated with the card. Please have your system ask for BOTH addresses - one that is associated with the card, and the 2nd that is where we want the items to be sent. I gave up but then was called by fraud alert from my bank. Only after I verified that I did make the purchase were they able to remove the hold and I finally could complete the purchase.

Date of experience: May 23, 2023
Miss W. Zolucky Rep
over a year old

Dear Customer,

We apologize for any inconvenience caused by the issue you experienced with your credit card payment.

We appreciate your understanding that this is a security measure put in place to protect consumers from unauthorized transactions or fraud.

Regarding your suggestion to include both the billing and shipping addresses during the checkout process, we will certainly take it into consideration as part of our efforts to continually improve our customer experience.

We are glad to hear that your bank was able to remove the hold and that you were finally able to complete your purchase. If you encounter any further difficulties or have any additional questions, please do not hesitate to contact us [email protected], and we will be happy to assist you in any way possible.

Thank you for choosing to shop with us, and we hope to provide you with an even better shopping experience in the future.

Best regard,
Mandy
ZOLUCKY

Florida
1 review
0 helpful votes
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Good styles
May 23, 2023
Updated review

Make sure u ship on time as last order took 54 days

Date of experience: May 23, 2023

Too many steps
February 5, 2023
Previous review

Too many steps for prdering and confusing as to discount schedule

Date of experience: February 5, 2023
Missouri
1 review
0 helpful votes
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Plus clothes.
May 22, 2023

I loved that when you choose the size you want, it came up and told you actual measurements.

Date of experience: May 22, 2023
Israel
1 review
0 helpful votes
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Amazing experience and so easy to choose. Absolutely enjoyed it.

Date of experience: May 22, 2023
Nevada
1 review
0 helpful votes
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Easy
May 22, 2023

Shopping was easy and description of clothing was great

Date of experience: May 21, 2023
New York
1 review
0 helpful votes
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First time visit never got the product!
June 20, 2023
Updated review

Will see when I receive the shirt. Never got it graduations long gone and never received the shirt I bought to wear to it!

Date of experience: May 21, 2023
Miss W. Zolucky Rep
over a year old

Dear Customer,

Sorry for keep you waiting.

We understand how important it is for our customers to receive their orders in a timely manner, and we are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.

However. We apologize that your order failed to reach you due to unknown circumstances. As a gesture of our apology, our staff has issued full refund as compensation. You may check the refund in your original payment method.

If you have any further concerns or questions regarding your order & refund, please do not hesitate to contact us at [email protected]

Best regard,
ZOLUCKY


First time visit
May 17, 2023
Previous review

Will se when I receive the shirt.

Date of experience: April 16, 2023
Minnesota
1 review
0 helpful votes
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Easy to shop
May 21, 2023

Easy to order
Loved what I order. Great fit with each top.
Would order again in the future.

Date of experience: May 21, 2023
Illinois
1 review
0 helpful votes
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Shopping experience
May 21, 2023
Updated review

The clothes didn't fit and rather than going through the hassle of returning them, I will donate them to Goodwill and not be ordering again, since your return policy seems extremely stringent.

Date of experience: May 20, 2023

Zolucky
May 5, 2023
Previous review

I found just what I needed. Hopefully everything fits.

Date of experience: May 5, 2023
Virginia
2 reviews
0 helpful votes
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Good
May 19, 2023

So far the service is good and I like the style of clothes.

Date of experience: May 19, 2023