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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

We monitor reviews for authenticity

Wisconsin
1 review
0 helpful votes
Follow Cathe K.
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After finding two coats that I fell in love with in a store that will not be mentioned, they were not the size I needed in either one and they did not help me much to get them. Then I checked with this website and they had the same coats that I wanted in my size, they could send it. Everything was so easy and the email responses were so quick!

Date of experience: February 3, 2021
Colorado
1 review
1 helpful vote
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Not even close to what the pictures look like. CHEAP CHINESE GOODS. I wouldn't even call it "GOOD." Quality was terrible as many items were thin knit when advertised either as a sweater or a coat. Some were extremely thing knit with just screen printing, not real textile weave. Colors were way off. Most of the small sizes were also way too big. I had ordered many items as Christmas gifts and when I opened the packages to get items ready to wrap, after being out of town, I was so upset and disappointed. And because I was outside of the 15 day return time frame, because I had been out of town, they refused to accept any returns. This site is a rip off. I ordered over 10 different items and only 1 is remotely close to what was advertised. So I paid over $200 total and am only able to wear 1 item. When I try to write reviews on the zolucky website, it won't allow me to complete each text box field and thus complete any reviews. AVOID LIKE THE PLAGUE.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 3, 2021
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Virginia
1 review
14 helpful votes
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The company responded to my inquiries and has made a satisfactory offer. I will finalize my comments and score accordingly once that is complete.

Date of experience: February 2, 2021
New York
1 review
0 helpful votes
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This boutique online has an amazing collection of flats, I have only bought 2 pairs here, but they are so good! I go for more, i love!

Date of experience: February 2, 2021
New York
1 review
0 helpful votes
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Great clothes, great service. Cheap but surprisingly well done. The clothes on this website ship much faster than expected

Date of experience: February 2, 2021
Illinois
1 review
0 helpful votes
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This online clothing page has high quality clothing, I am very happy with my purchase in this boutique on the web, especially for the solution to all the transport problems that have happened in recent days due to the pandemic.

Date of experience: February 2, 2021
Illinois
1 review
0 helpful votes
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Amazing website!
March 5, 2021

Huge and wide variety of the latest and greatest apparel, as well as excellent customer service, very recommended.

Date of experience: February 2, 2021
Utah
1 review
0 helpful votes
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Buy a fantastic quality dress here, they have excellent designs, fashion knowledge and good communication at all times.

Date of experience: February 2, 2021
New York
1 review
2 helpful votes
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Zolucky is a marketing scam that does not honor its commitments for returns. They require an authorization letter for any returns and claim they will do so within 48 hours I requested this authorization twice: the first never arrived and the the second arriving 4 days after my request. Zolucky requires the customer to pay for the return -- to China. This was not mentioned on their website. Another $27 for return shipping (after paying $54 items). They also require that the tracking number be submitted. By the time I went to the post office (exactly 2 days after receiving the authorization), the system said it was too late to return. Their marketing scam is to make them impossible to return. I know I am out $81 (items plus return shipping) but I do not want this to happen to anyone else.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 2, 2021
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

California
1 review
0 helpful votes
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Very good quality!
March 3, 2021

The quality of the clothing fabrics in this online boutique is very good, much better than what is seen in the photos and they look very good. I also like how detailed they are with the shipment of the order, with a nice bag, just as it came out of the store. I am looking forward to shopping on the internet again in no time.

Date of experience: February 1, 2021
North Carolina
1 review
0 helpful votes
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I bought online and was confused on the status of the shipment as my package reached the delivery time of 10-20 business days. They were very professional in their explanation and provided spectacular customer service. I will buy more dresses here again, keep up the great work!

Date of experience: February 1, 2021
Wisconsin
1 review
0 helpful votes
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Its low prices and high quality of clothing put other name brand clothes to shame. However, it is a very useful and easy to use website!

Date of experience: February 1, 2021
GB
1 review
0 helpful votes
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I love buying clothes in this online boutique, they are always amazing! The girls here are amazing! Extra thanks for all your help! It's fabulous, they answer questions quickly with great help.

Date of experience: February 1, 2021
GB
1 review
0 helpful votes
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I bought my skirt here. The girls were very helpful with their service. I chose the long design red color. It was amazing, it was perfectly shaped.

Date of experience: February 1, 2021
Georgia
2 reviews
1 helpful vote
Follow K H.
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I bought some clothes through them which took a very long time to get come to find out they sent different items to what I ordered. The clothes were of poor poor quality and it was a big deal to try to go through my credit card to dispute it. You will be sorry if you try to order through them and may not get as lucky trying to resolve it. It's not worth the aggravation.The pictures look far better than what they are.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 1, 2021
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

There is no reference number.
Do you mind providing us your order number so that we can check and handle this issue for you?
We value your business and we promise you that we will settle this matter at the best way we can.

We need complete information to help you address the problem.
You can submit your return request in this page: https://zolucky.com/order-query. You can also email us regarding your request or complaint, we promise we`ll take good care of your request.

We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Ohio
1 review
0 helpful votes
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Were Good
January 31, 2021
Updated review

I'm happy with my dealings so far. I will shop here again, told my daughter about it, she loves the site.

Date of experience: January 31, 2021

Great selection
December 24, 2020
Previous review

Now if the stuff fits we'll be good

Date of experience: December 24, 2020

Were Good
December 11, 2020
Previous review

I'm happy with my dealings so far. I will shop here again, told my daughter about it, she loves the site.

Date of experience: December 10, 2020
New York
1 review
0 helpful votes
Follow Zola C.
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I found it to be a very good online clothing store, so far I have ordered 3 times and I have not had any problems, the clothes are very beautiful and their prices are comfortable, normal delivery times in these cases.

Date of experience: January 31, 2021
Germany
1 review
0 helpful votes
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The quality of the clothes on this website is amazing. I literally haven't taken off my comfy pants since they came to me ;)

Date of experience: January 31, 2021
New York
1 review
0 helpful votes
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My best friend told me about this online clothing store, I loved it! The designs are very contemporary, it takes a little time to ship but it is worth it, the customer service is good.

Date of experience: January 31, 2021
Utah
1 review
0 helpful votes
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Highly recommended.
March 2, 2021

I love buying clothes online here, highly recommended, current, quality clothing designs, it maintains its color after washing, the delivery is surprisingly fast, more than I expected

Date of experience: January 31, 2021