Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
After finding two coats that I fell in love with in a store that will not be mentioned, they were not the size I needed in either one and they did not help me much to get them. Then I checked with this website and they had the same coats that I wanted in my size, they could send it. Everything was so easy and the email responses were so quick!
Not even close to what the pictures look like. CHEAP CHINESE GOODS. I wouldn't even call it "GOOD." Quality was terrible as many items were thin knit when advertised either as a sweater or a coat. Some were extremely thing knit with just screen printing, not real textile weave. Colors were way off. Most of the small sizes were also way too big. I had ordered many items as Christmas gifts and when I opened the packages to get items ready to wrap, after being out of town, I was so upset and disappointed. And because I was outside of the 15 day return time frame, because I had been out of town, they refused to accept any returns. This site is a rip off. I ordered over 10 different items and only 1 is remotely close to what was advertised. So I paid over $200 total and am only able to wear 1 item. When I try to write reviews on the zolucky website, it won't allow me to complete each text box field and thus complete any reviews. AVOID LIKE THE PLAGUE.
The company responded to my inquiries and has made a satisfactory offer. I will finalize my comments and score accordingly once that is complete.
This boutique online has an amazing collection of flats, I have only bought 2 pairs here, but they are so good! I go for more, i love!
This online clothing page has high quality clothing, I am very happy with my purchase in this boutique on the web, especially for the solution to all the transport problems that have happened in recent days due to the pandemic.
Huge and wide variety of the latest and greatest apparel, as well as excellent customer service, very recommended.
Buy a fantastic quality dress here, they have excellent designs, fashion knowledge and good communication at all times.
Zolucky is a marketing scam that does not honor its commitments for returns. They require an authorization letter for any returns and claim they will do so within 48 hours I requested this authorization twice: the first never arrived and the the second arriving 4 days after my request. Zolucky requires the customer to pay for the return -- to China. This was not mentioned on their website. Another $27 for return shipping (after paying $54 items). They also require that the tracking number be submitted. By the time I went to the post office (exactly 2 days after receiving the authorization), the system said it was too late to return. Their marketing scam is to make them impossible to return. I know I am out $81 (items plus return shipping) but I do not want this to happen to anyone else.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
The quality of the clothing fabrics in this online boutique is very good, much better than what is seen in the photos and they look very good. I also like how detailed they are with the shipment of the order, with a nice bag, just as it came out of the store. I am looking forward to shopping on the internet again in no time.
I bought online and was confused on the status of the shipment as my package reached the delivery time of 10-20 business days. They were very professional in their explanation and provided spectacular customer service. I will buy more dresses here again, keep up the great work!
Its low prices and high quality of clothing put other name brand clothes to shame. However, it is a very useful and easy to use website!
I love buying clothes in this online boutique, they are always amazing! The girls here are amazing! Extra thanks for all your help! It's fabulous, they answer questions quickly with great help.
I bought my skirt here. The girls were very helpful with their service. I chose the long design red color. It was amazing, it was perfectly shaped.
I bought some clothes through them which took a very long time to get come to find out they sent different items to what I ordered. The clothes were of poor poor quality and it was a big deal to try to go through my credit card to dispute it. You will be sorry if you try to order through them and may not get as lucky trying to resolve it. It's not worth the aggravation.The pictures look far better than what they are.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
There is no reference number.
Do you mind providing us your order number so that we can check and handle this issue for you?
We value your business and we promise you that we will settle this matter at the best way we can.
We need complete information to help you address the problem.
You can submit your return request in this page: https://zolucky.com/order-query. You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I'm happy with my dealings so far. I will shop here again, told my daughter about it, she loves the site.
I'm happy with my dealings so far. I will shop here again, told my daughter about it, she loves the site.
I found it to be a very good online clothing store, so far I have ordered 3 times and I have not had any problems, the clothes are very beautiful and their prices are comfortable, normal delivery times in these cases.
My best friend told me about this online clothing store, I loved it! The designs are very contemporary, it takes a little time to ship but it is worth it, the customer service is good.
I love buying clothes online here, highly recommended, current, quality clothing designs, it maintains its color after washing, the delivery is surprisingly fast, more than I expected
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at [email protected] or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!


Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!