On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I love to dress in fashion, on this website I have found beautiful designs of clothing and accessories, I have already bought several times and so far I have not had quality problems or delivery time.
The check out process was a little bumpy. Getting the order was easy.
Wish I'd known that I had to pay for any shipping charges to return an item. Fair warning! The order takes longer than normal & each item's sizing differed greatly. Example, one xl was huge seemed more like an xxl & another xl was more like a medium.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us ([email protected]) to complete your return process.
You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We tried to you contact you by message, but we didn`t hear anything back from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
The clothes are oversized and not what I expected in quality. They ship from China so it can take months to get what you ordered. When I complained about late shipments, I got canned responses about being patient. They have no offices or warehouses in the U.S. You can't speak to anyone in person. WATCH OUT. You have to return items within 15 days, which is expensive because they ship items separately and you must ship directly to China which could involve custom duties, fees and taxes. When they respond to your email, they use different first names and boilerplate responses. When they offer to refund a small percentage, they refuse to refund for the entire purchase amount, and instead pick out one item($3.52). They do not deal with their customers in good-faith.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
There is no correct reference number.
Do you mind providing us your order number so that we can check and handle this issue for you?
We value your business and we promise you that we will settle this matter at the best way we can.
We need complete information to help you address the problem.
You can submit your return request in this page: https://zolucky.com/order-query. You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I do not typically write reviews unless something is off the charts, good or bad. I would not recommend this site if you are a customer that cares about quality. I have never seen nor felt some of the types of materials used in the fabrication of these products. I received a $2.55 free gift with my purchase of about $200. The $2 gift and a pair of socks were the best part of the experience with this provider. They say a picture is worth a thousand words. That is so true, and I would add photos, but that will not help, as it was the online photos that encouraged me to buy. I wish technology was such that you could touch the product before you buy it. Well, maybe in another 100 years. Also, do not plan on wearing or using your purchase for about a month because of shipping delays. You may get one piece or a couple then you may have to wait several more weeks to receive another piece, and then another and then another. You will not be able to try your pieces together because if you wait on something, your refund or exchange period will expire before the rest of your goods arrive. Finally, instead of refunding you what you paid for the product, you will get an offering of 15% of what you paid for the product. What sense does that make? None, right?
I am not trying to bash nor discourage possible customers, but this review is just to inform. If you feel that my review is bogus, I urge you to try the company for yourself. Maybe you'll have a better experience. As for me... not So Lucky this time!
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I like this website and its clothes. I will continue buying your designs, dresses and accessories are very beautiful especially.
I like the shirts that they sell on this website, my last purchase was a very elegant one, perfect for work, good quality of fabric and finish.
I order several items from this Zolucky. One item was delivered, a cap that cost $9.99. The company AKA as Superlink International Lifestyle Co. Ltd, canceled the remaining shipment. I reported this to PayPal and had a back and forth. They said they would refund $60.15 of the original $85.13 order, IF I closed the ticket. I closed the ticket. Still NO REFUND. I recommend that you look for reviews for Superlink International Lifestyle before buying anything.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We are sorry to inform you that you may have sent to the wrong website. We are just the ZOLUCKY website. For more information on our website, please check: https://zolucky.com/.
Thank you again for bringing this to our attention, and thank you for your patience.
Hope my reply could address the problem for you. Any problems, you can email [email protected] for further help. You can also chat with us online.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I have used the online service of this website several times, and my experience is very positive, good prices and good quality especially in their clothes, I bought for my friends and they are delighted! Thank you
The picture of the shirt I ordered looked like a high quality shirt. What I received in the mail is a long sleeve, very lightweight T-shirt. The shirt cost $21. (Marked as a discount) The shipping was $13. This is a rip-off. I am left with a choice to return the shirt which would cost me another $13. Of just eat the $34. I spent.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I found very nice designs of coats and shirts in this boutique on the internet, I placed my order and in a few days I received a nice imitation coat and a nice printed shirt, good quality of materials, good price
I bought a size M long sleeve dress online here, but I could still buy a larger number because the shape is small! Product quality is good and warm inside! Like the product, it is not necessary for me to have this seam in the middle, but most of all I am happy with my purchase.
I ordered 10 or so items, and spent a huge amount of time reviewing garment measurements, fibre content, etc., Most of the times took about 6 weeks to arrive and as soon as I got them I knew I wanted to send all but one back. Fabrics did not resemble the photos, and several items were 4 to 6 inches shorter than measurements listed. I wanted to wait till items arrived to make a single return, but by the time the last item arrived, the rest were outside the return window. I am stuck with them and they are so far from what I ordered I will never use any of them. With a great deal of effort, I managed to cancel the one remaining backordered item and received my refund a couple of weeks later. The sweatshirt pictured below is a slimy shiny synthetic, not a snuggly warm natural blend, and it is very small. Green sweater isn't the same fabric pictured and is ridiculously short.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I am satisfied with my purchase of clothes on this website. Better price than other pages, good service and fast shipping.
My clothing order here was very quick and easy. The delivery is quite fast, I am happy with the entire online shopping process and the shirts I bought.
I am delighted with my recent purchase of sandals from this online boutique, they are made in an absolutely beautiful (and very dignified!) Way, but above all, I was impressed by the helpful, prompt and attentive service.
I have bought 3 dresses from this online store and they have been delivered to me in a few days, maximum 2 weeks, they have an excellent number of options,
I emailed this clothing website because I needed to change the delivery address for my order. I received a response within minutes and was also followed up the next day.
The product dose not match their picture at all-it is a cheap rendition with printed lace rather than the lace pictured on the picture. The colors are completely different. The return instructions are to send it to CHINA at my expense and await return for minimum of 6 wks. This is a bogus company with false advertisement. For a rating of 4.5 they must be writing their own. They should not be allowed to advertise on google! I have lodged a complaint at the bureau of consumer affairs
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
The clothes that are sold online here are very beautiful. Just entering the website made me fall in love with many more dresses!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
Sorry for the inconvenience caused, sometimes payment failure may be caused by network problems or the risk prevention mechanism of your card issuer, we recommend you to try multiple times.
If you encounter difficulties in payment, or cannot complete the payment, you can try to change to another card, or pay with the PayPal balance. (The card is just used PayPal as a guest to send the payment to us. PayPal is the intermediary to transfer the payment from credit card or debit card to our PayPal account.)
Any problems, you can contact our customer service [email protected] for help. You can also chat with us online.
We`ll keep improving our products, delivery and service.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!