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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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I was very satisfied with my long dress. I also liked the jeans, they looked great on me! It's such a nice website with a fun attitude.
The customer service is amazing. I always have the newest and hottest clothes, they never disappoint, thank you so much, keep up the good work!
Beautiful clothes. Kindly helped by my sister to buy for the first time by interent here. Nice dress successfully bought! Totally cool
I loved this website. So many rops that you can't even decide. Clothes with excellent design. It is worth buying online here. Thanks
Based on the size chart I ordered 5 tops - 1st mistake when trying a new company! 4 of the tops were too small and the 5th top was too big! The description indicated they were sweat shirt but they were a polyester blend and of course when I tried to return them "sorry you are beyond the 15 days" which I was 2 days beyond seriously! A company that cannot stand behind the product is not a company that I will ever shop at or recommend. The prices may entice the shopper but you get what you pay for!
My first time ordering from Zolucky and it has been a complete disaster! Do not be fooled by the cute clothes and other items. It took almost a month to get my order and it's missing an item + I got the wrong color of boots sent to me and now they won't send the correct ones? They don't have a phone number and the only contact is through email. It cost me $20 for shipping, I can't get what I ordered and their customer service is the worst I've ever had to deal with. I don't know how they are still in business?!
Thank you for your feedback.
We`re sorry to know that you haven`t received your merchandise.
For the delay issue, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for the inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
There is no reference number.
Do you mind providing us your order number so that we can check and handle this issue for you?
We value your business and we promise you that we will settle this matter at the best way we can.
We need complete information to help you address the problem.
You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.
Any problems, you can email [email protected] for further help.
We`ll try our best to address the problem for you.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Shopping experience was ok, untill I came to the shipping charge. I felt it was outlandish, almost cancelled the order. Not happy about it!
Shopping experience was ok, untill I came to the shipping charge. I felt it was outlandish, almost cancelled the order. Not happy about it!
The website is interesting and easy to use, once I requested all the information I needed it was quickly displayed, my purchase was reliable, it arrived on time and the quality of the order was perfect.
My new sweaters are very warm and very comfortable, I love them and will definitely buy more in the future.
My satin jacket that I bought in this online boutique is one of the best things I have! The quality is amazing and the final product is amazing!
The order I made on this website arrived before the scheduled date. The best market price. The website tracks and informs you at all times. Very professional and dedicated to the client. I recommend buying clothes on this site.
I am very satisfied with the online purchase process and how they treated me. They do a great job answering questions and really educate you especially so that you can make informed decisions about your clothes.
I wasted almost $200 in different items for Christmas presents. It took forever to get the complete order. All items came in different packages with at least one week apart. So disappointed to see how bad quality they all were. They all looked very nice and attractive in the pictures but they were just horrible. If despite my testimony, you still would like to give it a try, I would recommend you to buy the cheapest item you find and judge by yourself. Good luck! It's up to you now. Don't say nobody told you so!
Leo from Indiana, USA.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us ([email protected]) to complete your return process.
You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We tried to you contact you by message, but we didn`t hear anything back from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Very good as always! I love the designs in this online boutique, the service team is incredibly helpful, thorough and fast.
The customer service was amazing in guiding me through the process of choosing my dress. More than happy. I definitely recommend it.
This boutique online has an amazing collection of flats, I have only bought 2 pairs here, but they are so good! I go for more
The fastest and most professional online service ever, the customer service people at this online boutique should be promoted to Employees of the Year! Finally arrived, the dress is how I dreamed it. Thank you so much for everything.
Buy a fantastic quality dress here, they have excellent designs, fashion knowledge and good communication at all times. Highly recommended online boutique!
Ordered a top that showed fabric stitched together with nice features. Turns out they take an image and print it on a solid, cheap fabric so it is nothing like the image. Then for a return they require shipping to China at international rates so the offer a 15% refund. Avoid this site.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
There is no reference number.
Do you mind providing us your order number so that we can check and handle this issue for you?
We value your business and we promise you that we will settle this matter at the best way we can.
We need complete information to help you address the problem.
You can submit your return request in this page: https://zolucky.com/order-query. You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Products look like cheap, cartoon versions of the website pics. Nothing looks the same, and sizes are all over the place -- not true to their size charts. Shoes in "US size 9" were smaller than my 8.5's. Returns are expensive - even if sizes are wrong or pictures don't match, they make you pay for return shipping, including customs fees to return to China! And shipment to me took 6 weeks. Terrible products and NO customer service whatsoever. Pics below show just ONE example of their version vs. what actually arrived. All products were like this.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us ([email protected]) to complete your return process.
You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We tried to you contact you by message, but we didn`t hear anything back from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!