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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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Many choices to choose from. Was difficult to narrow my selections down. I will shop more with Zolucky!
Easy to look through the website and great explanation of description for each item.
It will cost more to pay for returns than what the items are worth. They will give you discounts on your NEXT order or you can return out of pocket.
Great prices Do NOT Fit…. Please send me a customer service number so I can get a return lable
Very, Very Disappointed, if I could give 0 I would, I ordered size 11 shoe and got a 9, Embroidered dress and got a print on a fabric that sound and feels like plastic, what a shame... Will update review when response received from Zolucky
Dear Customer,
We apologize for any disappointment you experienced with the quality, material, and sizing of the products you received.
Please note that we take these issues seriously, and we are committed to providing our customers with products that meet their expectations in terms of quality, materials, and sizing. We will investigate further to ensure that these issues are addressed, and appropriate measures are taken to improve our product offerings.
About the wrong size item. Please be assured that we take such incidents seriously and will investigate the matter thoroughly. To assist us in resolving this issue promptly, we kindly request that you contact us via email at [email protected].
Thank you for your understanding, and we appreciate your patience as we work to resolve this matter.
Best regard,
ZOLUCKY
I really like the clothing choices for plus size, prices are good too.
My first order. Every single item was distressed and inferior quality. Won't bother returning it just throw it all away or donate it. Do not buy their products
Dear Customer,
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
If you have any specific concerns or questions about items on our website, please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help and will do our best to assist you.
Best regard,
ZOLUCKY
My first order, was recommended to shop here by a friend who has for some time, let you know how it goes
NO PUEDO AL MOMENTO ME HACE FALTA UN ARTICULO DE LOS TRES QUE PEDIDO Sub-Orden:
*******
Estimado cliente,
Lo siento por los inconvenientes ocasionados.
En algunos casos, podemos priorizar el envío de artículos listos para evitar más demoras. Después de verificar, podemos confirmar que todos los artículos de su pedido han sido enviados y entregados.
Puede comunicarse con nosotros con su número de pedido y con gusto lo ayudaremos a verificar el estado de su pedido. Dirija cualquier consulta a nuestro correo electrónico a [email protected].
Cordial saludo,
ZOLUCKY
Easy. Had no problem ordering and getting the my info typed in. Thank you
Bring on the sunshine I ordered 2 things. One arrived and needs to be returned, but I have not been able to get my return permission following the instructions included. My sis loves this sight, but I'm not so sure.
Want more info on item; i.e. Waist, hip, in-seam; WANT MORE XS PLUS PETITE!
Yes, more extra small petite… size from one style of government compared to another style of government is not consistent. It is mainly in dresses. The tops are more consistent.
Dear Customer,
Thank you for your feedback regarding our sizing options.
We are committed to improving our service to make it simpler and more precise for customers to select the correct size.
For choosing size ，We recommend you use “Size Guide “ to better determine your ideal size, because sizing varies between our items.
Also.We appreciate your input and understand that providing a wide range of sizes is important to our customers, including petite sizes.
Please note that we are always looking for ways to improve our product offerings, and we will take your feedback into account as we continue to expand our size range. We strive to provide stylish and comfortable clothing for all body types and will work to ensure that our petite customers have more options in the future.
If you have any specific suggestions or requests for our product offerings, please do not hesitate to contact us via email [email protected].
Best regard,
ZOLUCKY
Want more info on item; i.e. Waist, hip, in-seam; WANT MORE XS PLUS PETITE!
Not too happy with the product as they all ran very small
Dear Customer,
Sorry for the inconvenience.
Items were shipped from China. We are an online store, we are committed to providing you with professional and high-quality customer service, all the apparels come from the top brands in China. So the quality, the fabric and the design have guarantee.
There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.
Anyway. Thank you for your feedback. We are committed to improving our service to make it simpler and more precise for customers to select the correct size.
If you need additional assistance, please feel free to contact us by email at [email protected]
Best regard,
ZOLUCKY
One item fit perfectly. I am a size small(USA) or 4/6 (USA) or junior 5(USA).
A second item (a top) was a bit too large. It appeared to be perhaps a large or perhaps size 10 or 12 even though the tag is marked small. Third item was pants. The pants fit well except that they were very very long. Granted I am short (5'2") so I often have an issue with length. However this pair was REALLY long. My solution was to roll them up.
This was my first order. Shopping was easy; delivery was very slow. The photos were beautiful and looked like very good quality for the price. However, the quality of the item was disappointing. I was also annoyed to see no information on where to items are made. I would not have ordered if I had known.
It was tedious looking through all the pages of items you have. Also one of the blouses is too big on me.
This happen with a prior order also. The cost of sending the items back was quite expensive. So I gave them away.
I ordered some tops a few weeks ago and I really liked them.
I haven't received my order yet from April 11th. I was hoping to get them for a cruise.
Very disappointed it's been over a month and still No product! Tracking states it left an American warehouse but the USPS has Not received the product. 40.00 + and No product. Only response I get is tracking says it has shipped. No it hasn't!
Dear Customer,
We apologize for the long waiting time you experienced during the delivery process, and we are committed to improving our shipping services to provide faster delivery times for our customers.
We understand how important it is for our customers to receive their orders in a timely manner, and we are committed to enhancing our shipping services to ensure faster delivery times.
We are now confirming the status of the package with the courier. Any updates, we'll let you know.
If you don't hear anything back from us, please contact us at [email protected]. If we confirm package lost or Logistics exception, we will issue full refund to you.
Please know that we appreciate your patience and understanding while we work to improve our services. If you have any further concerns or questions regarding your order, please do not hesitate to contact us.
Best regard,
ZOLUCKY
I bought several items. I had to return them because they did not fit. When I got to the post office to return the items they wanted 65.00 for shipping! Such a rip off. Do not buy from them! Horrible compt
Dear Customer,
We are deeply sorry that you are not satisfied with our product and service.
There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.
Anyway. Thank you for your feedback. We are committed to improving our service to make it simpler and more precise for customers to select the correct size.
We have established a specialized return center for our customers in the United States recently to simplify the return process.
If you want to return to our US return center, welcome to contact us at [email protected]. We will check and reply with our US return address accordingly.
Best regard,
ZOLUCKY
Website should be easier. Some pictures are hard to see and there may be only one view. More description of fabric used is needed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We are sorry that you are not satisfied with our item(s) and return process.
Kindly be noticed that according to our policy,customers will have to pay for the return shipping fees.However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
Before that, for goodwill, we would offer some solutions to satisfy our customers. Sorry that you're not satisfied with that.
Please note that our return policy is designed to balance the needs of our customers and our business, and we are constantly reviewing and improving our policies to better serve our customers.
Hope for your understand and have a nice day.
If you need additional assistance about return, please feel free to contact us by email at [email protected]
Best regard,
ZOLUCKY