On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I love my purchase in this online boutique. The color of my dress is vibrant. It fits well and the material feels good on my skin. The dress flowed well, it is super comfortable. I can dress it from top to bottom according to the occasion. I have bought again more!
Items were delivered 3 weeks after ordering. Quality is VERY poor (I should have realized you get what you pay for). Items must be returned to their location in Guangzhou, China at purchaser's expense. It will cost me $150 to return $125 worth of merchandise. Regret wasting good money on this company.
I ordered about $150 dollars of merchandise. It took months to come. When it did the quality was definitely less than "American Made", it basically was garbage. When I contacted the company by email they were less than helpful. I would NEVER give this place my business again and I hope my review helps anyone considering ordering from them.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
There is no correct reference number.
Do you mind providing us your order number so that we can check and handle this issue for you?
We value your business and we promise you that we will settle this matter at the best way we can.
We need complete information to help you address the problem.
You can submit your return request in this page: https://zolucky.com/order-query. You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I ordered items for Christmas in October. In January I still have not received all of my order. Their tracking system says that those items were cancelled. I did not cancel them or receive a refund.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
There is no reference number.
Do you mind providing us your order number so that we can check and handle this issue for you?
We value your business and we promise you that we will settle this matter at the best way we can.
We need complete information to help you address the problem.
You can submit your return request in this page: https://zolucky.com/order-query. You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I thought I had found the perfect website for me. The images showed colors I loved, designs I liked and I spent hours combing through the website finding things I wanted to buy. So I did... The boots I purchased were not suede (as stated) but a plastic fuzz. The fit was way too narrow. The bracelet I purchased was exactly as pictured, but much too small for an adult wrist. I gave it to a child. The scarf I purchased was supposed to be a bunch of deep warm colors. Upon arrival, it was flimsy and bright orange and turquoise. I could not figure out how to wear it as parts were too long and others too short... It was a disaster. Another sweater I purchased stated it was wool... well, it was actually really flimsy material with "sweater design" printed on it. The cuffs were so huge and didn't even match the rest of the material. The print started to fade as you move down the arm to the wrist. It was hideous. Another top I purchased looked like a sweater in the image on the website - it was not. The material was cut around the edges with no sewn hem! Also, the arms could barely fit over my forearms! I have never been more disappointed in an online shopping experience. The shipping takes 3-4 weeks. Their return policy is unfair - as shipping back to China will probably cost more than the items to begin with. Finally, I have been waiting to chat with someone online for over an hour... I am not sure that I will be able to make their 15 day deadline for returns if no one ever responds.
I tried to include pictures from their website to compare to those I included here, but am unable to copy images that will then upload.
The first image is Women Asymmetrical Long Sleeve Stripes Casual Sweater (not even close to a sweater).
The second image is women vintage cotton blend stripe.
The third image is floral sheath printed cotton blend.
EDIT:
Customer service responded promptly to my request for return - both through this site and through my original email via their website. I was offered a resolution that did not meet my needs and was contingent on me removing this negative review. Although the quality of the merchandise I received remains incredibly disappointing and falls far below reasonable expectations, their customer service was very quick to reply to my email and seems to be trying to find a way to resolve this.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Very good side on the internet to buy clothes, good price, fast delivery, I can recommend buying very modern and comfortable clothes from there.
The long dresses that I ordered in this online boutique are adorable, I love them, I love their colors and how they look.
Excellent coat, good price, good quality. It is wonderful and fits true to size. Thank you for all that you are doing for fashion on the internet!
Disappointed we don't have the choice of small or large toe box size in addition
To regular sizing. Some of us need a large toe box. Hoping I do not need to return because of this. Thank you
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Disappointed we don't have the choice of small or large toe box size in addition
To regular sizing. Some of us need a large toe box. Hoping I do not need to return because of this. Thank you
The pictures on the website are nothing like what you get. The descriptions of the clothes say they are sweaters or sweatshirts and they look like that in the pictures, but are really just polyester shirts with pictures of sweater patterns and/or sewn like a sweatshirt with bands on the bottom and the sleeves. The sizes are not consistent, the shipping takes forever and returns have to be paid for by the customer. Below is the picture of the hat from the website (on the girl) and a pic of the hat I received. The hat on the girl looks like a crocheted, textured hat. The one I received is a cheap attempt at a copy. The shirts are the same. I ordered light gray gloves and the ones that showed up were dark gray - almost navy blue. It would cost me as much to return the items as I paid and they probably know that. Don't waste your money like I did.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
A pretty splendid online clothing store, they are also friendly and quick to answer questions by email, shipments take time normally in these cases, the rest is excellent.
Great shopping experience! The dress is wonderfully beautiful and literally everything I wanted and more! I didn't have to change her size, but if necessary, customer service would take care of everything, so there was no problem.
I kept my expectations reasonable because of the pricing, but one item was a very wrong size, one had sewing errors, and one was not cut to drape the way it did in their product photo. I would have ignored the different fit but asked to return the one that was supposed to 47"at the bust but was 38", and the one that the neckline was stretched and puckering. There response was that their return facility is in China and it would take a long time and be expensive FOR ME to return the defective items, so I could choose to get a 15% refund. On two obviously defective items. I have stated that is not acceptable and their response was that they would improve their items in the future. And be forewarned - the fabrics are VERY lightweight.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Love all your items, very different and inexpensive. Will be shopping more often for such great buys.
Love all your items, very different and inexpensive. Will be shopping more often for such great buys.
Hope all fit and that returns are not an issue if they do not fit
Hope all fit and that returns are not an issue if they do not fit
Im very excited to wear my new necklace that I bought from this online boutique. It is very simple and very nice to watch. I loved this one. The price is very reasonable and they have excellent customer service. I liked their approach to helping the client find their best match.
Easy clothes to buy online at a very good price and quality. Customer service is helpful too! Shipping is as fast as possible.
Professional girls website, I will order again, I really love this online boutique. The service is very good and the clothes are spectacular.
I ordered 2 sweaters, it took longer than I expected to arrive, but when he did they were well made and of great quality! I have to say that the wait and anticipation were worth it. Very happy.
I have placed orders for clothes on this website and they have arrived quickly and easily. Customer service is excellent in helping to find solutions. I recommend them to anyone. I loved the sweaters, tight sizes, great material, and cute clothes at a very reasonable price. I will definitely buy again.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!