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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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First, I would appreciate your good customer service. I would also say that the shipping, value, and quality of clothing treats me well. This is definitely a complete online store.
This is one of my favorite online stores, I always buy my pants here, it's cheap! And good quality, and you can also find great deals!
This site shows beautiful clothing with good fabrics like knit sweaters or cotton-blend tees and sweatshirts, and great details like real embroidery. BUT THEY BAIT AND SWITCH! What they send are cheap, thin, shiny polyester fabrics with stamped on patterns. Even the patterns are not done in the nice palettes shown on website. They are garish and bright instead of pretty, pastel, subtle. NO EMBROIDERY! No knits and no cotton blends! Save your hard-earned money and BEWARE! They are thieves who will send terrible products. In the photos, the left one was supposed to be a knit sweater; the one on right was supposed to be a cotton-blend sweatshirt knit. They are both thin, shiny polyester, and they are not the only items which were swapped out this way. ALL ITEMS WERE! And this is the second time I gave them a chance. They did it both times. Also, the item numbers on the order confirmation are not searchable for the same items on the website.
I had a problem and they responded to my concerns immediately by email. It is difficult to find companies on the internet that strongly support their customers when they are online
Fast delivery, excellent communication and very accommodating. I needed a dress for a very special occasion, they quickly answered my questions by email and helped me find what I needed.
I really appreciate the patience you had with me at this online boutique. I know I had a lot of questions, all answered promptly and courteously by email. Thank you for my order.
This website always has high quality clothes, like designer clothes at reasonable prices. They also respond quickly to my emails, they are very useful.
The options in fabrics, styles and colors of the dresses are fabulous. I bought several and I am very happy. I am a happy customer, they will have me for life.
This online boutique has very good quality clothing, as well as excellent customer service! Items ship quickly too. 5 stars on everything. I will definitely be a regular.
Consumers should be careful ordering from this company. The product shipped is not the product advertised in the picture in some cases. We ordered a women's top with textured fabric. The product we received was a silkscreen.
The return policies are designed to discourage returns and refunds. They warn you of return shipping and customs/duties charges.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Have never had an order take so long to arrive. After a week went by with no shipping/tracking information I was assuming I'd been taken in by a scam. Zolucky customer service asked for my patience during a difficult global shipping situation. It took about 3 weeks to start seeing tracking information from CA. Probably arrived on 12/29 and my wife is very happy with this belated Christmas gift. My only complaint is that I had to wait so long to get any tracking information. Otherwise, Zolucky was a good supplier.
Very beautiful clothes, very consistent with the description and photos, high quality, I recommend this website.
Fast and efficient online service, very pleased, I would recommend them to all girls who like to dress in fashion. Thanks!
Online boutique with trendy clothes at great prices! The quality is good too! The shipping time is a bit long, but it's worth the wait!
I have ordered from this online boutique 2 times so far and I love the beautiful and affordable clothes they have. The size is sometimes small, so it is better to always increase one size.
The quality of the clothing is excellent and the sizes fit perfectly because they are exact. It is without a doubt one of my favorite online clothing stores.
Information about size, fabric and customer satisfaction is right at your fingertips. I look forward to receiving my purchases.
Information about size, fabric and customer satisfaction is right at your fingertips. I look forward to receiving my purchases.
Still waiting on 1 item that was back ordered Sweatshirts were not sweatshirts but were long sleeved thin material T shirts. False advertising.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I purchased $131 of merchandise from the site. It took 1 month to receive, the clothing and shoes were not sized correctly, and had an odd chemical smell, the return policy requires YOU the CUSTOMER to pay all return costs to CHINA! Total RIP OFF.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I do not have a single garment bought in this online boutique that I did not have and everything seems of quality. The most important thing is that everything is very elegant and beautiful :) Also, my shipment was fast. I will buy more in the future
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us ([email protected]) to complete your return process.
You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!