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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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Decent online boutique. Low prices. It is worth a look in case you are looking for clothes on the web, I love it for its modern and current designs.
Their product is sized incorrectly. This is Holiday season and when I tried to return the product they said it was past the 15 day window and refused the return. This is a silly reason for not accepting my return as now they will not get another order from me, my family or friends. They have some pretty clothing items, however if they don't OK a return, whenever the timeline, it looks like they are afraid they can't sell enough items and have to keep my money to have a success business.
I bought my first pair of shoes in this online boutique. They were delivered on time and fit beautifully! I have enjoyed using them a couple of times and now they are coming in as expected.
I have bought several before from this online store and will gladly buy again, the seasonal discounts are great.
Obviously, the nature of the clothing and prints are spot on! They are a respectable seller of clothing on the internet!
I love this online boutique, it has good quality clothes and fast delivery. In addition, the staff gives you a lot of help when you need it via email.
The whole ordering process on this website was perfect and I received my dress quickly, it is perfect, beautiful, it fits me very well, someone even approached me and asked me where I had bought my dress, I immediately recommended the website.
The clothes have excellent cuts and patterns. The website is wonderful when it comes to returns of wrong size if necessary. I love my dress.
Ordered a $20 dollar shirt, it was too small. They don't do exchanges, only refunds. You have to pay for return shipping to China yourself. Shipping cost was $27.75, needless to say I kept the shirt. They offered 25% off, to keep shirt. What a Joke! I found same shirt on Amazon, less money and received on two days. I should have looked there first.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
My order arrived on time, I could see its delivery status at all times, and when my dress arrived I was delighted, the color, the fabric for me was perfect. I read the size recommendations and the perfect size would have been s, but for fear that the garment would not fit me, I asked for m and this is quite loose, I still love how it looks.
Very good online service, the dress arrived super fast and the quality is great, I will definitely order clothes here!
The clothes in this online boutique are of quality, in reality it is much more beautiful, the colors correspond, the sizes are consistent.
All my purchases on this website were perfect, I love the two blouses that I ordered, the quality and design of the fabric fully meet the expectations I had!
Great, I received an excellent treatment from this website when I bought my new blouse, soon I will order again, thank you very much for everything
I was skeptical that with the little information I was asking for on this website about dimensions, it would really fit. But, for once in my life, I have some collared shirts that fit me. The neck collar was a bit big, which I will adjust for the next time I order with them.
The dress arrived the day before my event date, with an extra dress that I ordered in my box on a whim. Incredible service for selling clothes on the internet!
I ordered several items from Zolucky for my daughter's November birthday and Christmas in late October. Shipping was delayed, items did not arrive in time for her birthday. As 2020 was THE year for online shopping, I knew shipping would be a challenge; that is not my issue. The photos and descriptions are very deceiving. One of the tops I ordered as a gift for my daughter is described as "Alpaca cartoon printed Hoodie". It is NOT a hoodie at all and the quality is very different from the depiction online. The fabric is chincy and while the prices are reasonable, they are high compared to the quality. My daughter liked the tops and wanted to keep them despite my disappointment in the quality but one top was too small. I reached out to Zolucky as I could not find exchange instructions on the website. The return policy is 15 days from receipt - period. I replied I did not wish to return but exchange for another size and noted other vendors extending deadlines for the holidays. They held fast to their policy and suggested I take note for future orders. I am posting web photos with actual product so you might learn from my experience.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I was pleasantly surprised when I received a response from Zolucky regarding my questions about shipping. I am satisfied with their response and their willingness to solve any problems I had with their product and with their shipping.
Your shipping charge is way more than the value of the item to be shipped! I do not like being overchargedl I tried to ask for reduced shipping and got no answer. Bad customer service. I probably won't shop here again or recommend you.
Fraudulent fraudsters
The reviews are faker when they are positive bad English foreign - made in China.
Not as in the picture.
No refund given.
Mailed the order back.
Within time frame
Thank you for your feedback.
We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
You`ve enjoyed the discounts: Coupon Discount -20.0000. Please note multiple discount codes cannot be used at the same time. Sorry for misunderstanding.
FYI. Regarding the promo code, you`ll need to enter the code number before you checkout, and then click Apply to activate the use. Please make sure the discount code number which you input is correct.
If you forgot to input the code number, you`ll miss the chance to enjoy corresponding discounts. Also, multiplye discount codes cannot be used for the same order. Hope for your understanding.
Hope my reply could address the problem for you. Any problems, you can email [email protected] for further help. You can also chat with us online.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Delivery on this ord ok but still hav not heard when next order will arrive from 12/9
Shipping charge is more than cost of item... probably wont use again
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!