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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

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Georgia
1 review
0 helpful votes
Follow Lucia C.
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This online boutique meets my expectations. It has affordable, fashionable and good quality clothing with a reliable delivery service.

Date of experience: December 28, 2020
GB
1 review
0 helpful votes
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The quality is good.
December 29, 2020

The skirt fits quite well, it fits well, they are comfortable and the fabric is of good quality, I have washed it several times and it is perfect.

Date of experience: December 28, 2020
GB
1 review
0 helpful votes
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Five stars!
December 29, 2020

I'm just here to thank you for the dress and rate your wonderful service on the internet. It was worth buying them. Thanks again,

Date of experience: December 28, 2020
GB
1 review
0 helpful votes
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In general all very well.
December 29, 2020

Very fast delivery, super nice jacket and appropriate sizes. The boots I expected a little more quality according to the photos but I also like them and use them a lot.

Date of experience: December 28, 2020
GB
1 review
0 helpful votes
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Shopping online here is easier and cheaper than in a store in the center of my city. The price in the physical store is higher, but I got a nice dress in this online boutique for much less. This dress is absolutely perfect!

Date of experience: December 28, 2020
California
2 reviews
20 helpful votes
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Cheap products, even worse return policy
January 27, 2021

So I thought I would get my wife some Christmas gifts and the clothes on the advertisement looked pretty nice so I went for it. I forgot about the old adage, "You get what you pay for." They arrived 17 days later, which wasn't great but I blamed it on the Covid/Christmas rush. When my wife tried the clothes on, 2 of the 3 items did not fit well, and they did not look at all like the advertisement — cheap looking colors, fabric and construction. We decided we wanted to return the 2 items, put in a request and were promptly told they do not allow returns more than 15 days after the package arrival. Since I planned ahead and ordered before Thanksgiving, that time had been exceeded. The thrift store gets another donation, I guess!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 28, 2020
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Texas
1 review
0 helpful votes
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Finding the dress in this online clothing store was very simple and even buying it was easier. Shipping was pretty fast too. The dress also fits me very well.

Date of experience: December 28, 2020
Wisconsin
1 review
0 helpful votes
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I am very much a fan of aquamarine colors and when it is engraved so beautifully on a dress, it is a must buy. I am so glad I got this for myself at this online boutique. Every time I wear it, I get a ton of compliments. I will surely come back for more. Thanks.

Date of experience: December 28, 2020
Florida
1 review
5 helpful votes
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Fake items not as advertised
January 27, 2021

Please listen this stuff is NOT what is in the picture, items arrived damaged, took forever to arrived, try and return something even if the items have holes in them! Return center is in china they try to give you 15% and than 25% back... well on a very large order I do not want the garbage sent I want my money back! Dont do it! It is trash! Missing items from order half of the order comes in and 5 weeks later the other half, still missing a shirt

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 27, 2020
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

New Mexico
2 reviews
0 helpful votes
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Tops are tooooo short
January 27, 2021

I am 5'5 with a medium torso, every top was above the beltline. Not for me... I just sent them all to the thrift. A huge waste of money. One scarf never showed up with the order, But I did like the colors and styles. I probably will not be a repeat customer.

Date of experience: December 27, 2020
Georgia
1 review
0 helpful votes
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I love these sweaters! They are super cute and appropriate to go to work or for a weekend. They are soft and do not create allergies, they are also very cute.

Date of experience: December 27, 2020
Georgia
1 review
0 helpful votes
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Jewels purchased in this online boutique and delivered in days without the hassle of going to a physical store.

Date of experience: December 27, 2020
Georgia
1 review
0 helpful votes
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Very nice collection of shoes and other clothes. Also, you can find limited editions that are exclusively found in the online store!

Date of experience: December 27, 2020
Arizona
1 review
0 helpful votes
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Very satisifed!
December 28, 2020

I will definitely be shopping for clothes at this online boutique here again when the opportunity arises. Thank you very much. A very satisfied customer with my new sweaters!

Date of experience: December 27, 2020
California
1 review
0 helpful votes
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Delivery is very fast!
December 28, 2020

I ordered some fabulous boots online here, I ordered them one size larger. There was no problem, the response time of my email was in place, just like the delivery.

Date of experience: December 27, 2020
Utah
2 reviews
3 helpful votes
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DO NOT BUY FROM THIS FRAUDULENT COMPANY!
I purchased 7 items for holiday gifts and none of them can be worn.The arms on the women's small size are too long for a mens size large. Their clothing items are completely different colors and materials than the sales images they show. I have real pictures. They also do not accept returns for this bait and switch business practice, even though this is a felony in the United States. The items took over 6 weeks to arrive, and they supposedly only allow returns within 15 days, but then even though the items are not as pictured, they require you to pay return shipping to China, which is more money than the items cost. I have to just throw everything away because the only women they might fit would be 6 foot 5 inch or more, and 100 pound women and they would not wear this HORRIBLE and completely different material.

+1
Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 27, 2020
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Georgia
1 review
0 helpful votes
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Beware... and disappointed
January 26, 2021

In November I ordered several items. The reviews that I found online were good so I took a chance. Of the three items I order only one arrived in time for Christmas with the other two still in transit, one just arrived on the west coast and is still awaiting arrival in the USPS system and the other is still on a slow boat from China. I contacted the company and was told that they were working on it. I am disappointed in a couple things. One the shipping time, they never indicated that it would take this long to get my items and in fact said delivery in 13-20 days. Second, the shipping charges are outrageous. I paid as much for the shipping as I did for the item. Generally I don't pay for shipping as I generally use Amazon, but I really liked these items. Never again... I guess that's what I get for buying from China...

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 27, 2020
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback.

We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.

Sorry for the inconvenience caused to you. We ask for your understanding in these cases.

Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery

We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.

You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.

We found that your order was successfully delivered on 2021-01-04, hope you`ve received your order.
We also sent you a message to confirm the status of your order. Please check.

We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Washington
1 review
0 helpful votes
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With this website, I never thought, "I wish I had a different color." They offer some garments in other colors that still match the style and always have a great tone. It's fashion and style!

Date of experience: December 27, 2020
Washington
1 review
0 helpful votes
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Being an office lady can be really boring, but women like me can only take this as another fashion opportunity. I can buy work clothes online on this website, I love their designs.

Date of experience: December 27, 2020
GB
1 review
0 helpful votes
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I am very satisfied!
December 27, 2020

I bought online here a couple of very nice and high quality accessories, good packaging. Very recommended.

Date of experience: December 26, 2020