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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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I love the clothes and jewelry in this online boutique! The online sales agents are also very friendly and helpful :) I love it
Good website to browse the internet, some clothes can be expensive, a bit unpredictable with some of the clothes, but so far everything I have bought here has been excellent quality and a very good price.
Excellent service, excellent quality and timely arrival of this online boutique. The fit of the blouses is perfect and true to the size chart.
I have found a great value, I consider the clothes elegant and of very good quality. The customer service is impeccable. I also have several skirts, they are synonymous with quality and modern style. Thank you for always delivering a quality product.
The color of my dress is vibrant. It fits well and the material feels good on my skin. The dress flowed well, it is super comfortable. I can dress it from top to bottom according to the occasion. I have bought again more!
I purchased a shirt for my wife for Christmas. I ordered to insure I received in time. Took 3 weeks to receive order. Once she tried on Christmas Day, shirt size was too small. I followed return policy and return message said I was unable to return since I was one day beyond 15 day period. I followed up with 2nd message to state there was nothing wrong with product and still new in package. They did not care and communicated no return. This is the first and last time I will every order from Zolucky. Be carefully when dealing with this Chinese company.
I ordered two items on December 14th. One item was finally shipped December 27th and the other has been "delayed due to back order" for another 15-20 days. It is now Jan. 5th, 2021 and my "shipped" item has not yet entered the US based on the USPS tracking number given. I requested the other item be cancelled and a refund issued twice in the past five days with no response.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
There is no reference number.
Do you mind providing us your order number so that we can check and handle this issue for you?
We value your business and we promise you that we will settle this matter at the best way we can.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I've always been fat, tried diets and everything; Nothing worked for me. Shopping was frustrating; the clothes that I liked there were no sizes, those that were sizes, the clothes were classic and boring. Until I found this online boutique; My life changed, I no longer try miracle diets, I simply accepted myself as I am and now thanks to the designs I find here I can wear a look like anyone else. I love their models, their colors, offers, promotions and the best, the prices.
I am very happy with this website to buy clothes online, its designs are what I am looking for, modern and very current, my order was not long in coming.
I continue to be in contact with CS over an inaccurate order (size, condition, wrong product). I told them I don't want a refund if it hinges on my changing my review. I am still getting offers of a refund for a review change. I can't in good conscience change a review and have another buyer be subject to the same poor workmanship and fulfillment. Warning... looks can be deceiving.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us ([email protected]) to complete your return process.
You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We tried to you contact you by message, but we didn`t hear anything back from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
This is the biggest rip off site! From the fabric to the colors to the fit, the clothes are not "as seen" on their site. I show one piece I got lying on my hardwood floors and then I show how another picture how they advertise it. The fabric is so thin too. My husband bought me a pieces beginning of Dec for xmas. They did not come in until the 31st, yet they shipped from California. Their return policy also has you responsible for shipping items back to CHINA(vs.the CA location they shipped from) at your cost. In order to persuade you to keep their products, they offer up a 15% cash refund. If you don't respond to that email with 7 days, you get nothing. So your options are: take a credit for 15%, do nothing, get nothing, or send another email requesting a return at which time you will be responsible as to how you get items to china and the cost of doing so. The site is a scam. My items are going to be burned.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
The order I made in this online clothing store arrived on time, I could see its status at all times, and when my dress arrived I was delighted, the color, the fabric for me was perfect, i lovee!
I bought a beautiful blouse on this website. Great fit and quality. I can't wait to see what more clothes they have to offer this season, I love zolucky!
Really this place is a rip off, they put a shipping date in your order so you cannot challenge the order with your credit card company or paypal. The shipping date they put in will say. Internal logistics... which basically means they contacted their warehouse you ordered something. It took 5 weeks to get my order, and it did not contain everything. The expensive items, none were delivered. So I paid way too much for a few t shirts and a free junk necklace. I have contacted them and they are doing nothing about it. Chinese owned and thus they ignore the law...
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
CUSTOMER SERVICE IS HORRIBLE- I REACHED OUT & CHRISTINE WOULD NOT HELP SENT ME TO *******@ZO... & never got resposne so I cc'd customer service - gueses who WORKS CUSTOMER SERVICE E-MAIL - Christine & you tell me it's been too long
YOU TOOK MY MONEY & IM TRIED OF WAITING FOR MY ITEM THAT WAS NOT SHIPPED - give me my money!
Thank you for your feedback.
We are sorry to keep you waiting on the chat or email for a long time. When there are too many customers asking questions, the customer service response will be a little slower, please understand.
In recent days, the volume of our customer service inquiries has increased dramatically, resulting in slow responses. We are really sorry about this.
We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Sorry for the inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.
We found that your order was successfully delivered on 2020-11-28, hope you`ve received your order.
We also sent you a message to confirm the status of your order. Please check.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I had ordered 8 items. The sweater smelled like chemicals and 3 of the other items were not of the quality for what I had paid for. 2 of the items looked like polyester and not cotton (seemed like a bait and switch... did not even look like the picture). When trying to return... because they are out of country was discouraged. I did get a partial refund but had I actually known what I would get I would never have ordered. On top if it it took over a month to get the full order.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I'm happy with the quality, the great stuff, and it's not too shiny. The texture is thick and it looks classy, I love the color.
The quality of the dresses in this online boutique is excellent and both the images on the web and the description are true to life. The size fits my body well. The clothes I ordered are beautiful!
Quick and simple process to select, order and pay.
Very practical
None of my items matched the picture and/or description on the website. Things said suede and embroidered and they were neither suede nor embroidered, instead they were blurry images, and super cheap material, the suede item looked like a paper bag. Further, I received items that had holes in them, and were broken, customer service has been impossible to deal with stating it is not their problem, they offer a percentage back, but not worth it. Sending items back costs more than the items themselves. My next step is to report them to the better business bureau as this site is fraud. I was charged for items never sent. This has been a nightmare. Lastly, they now have a new name NoraCora, so beware of them too!
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!