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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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Loved fit and easy care of my first order. Anxious for the next batch.
I Live in the USA and I am very pleased at the different printed tops you offer, especially ones with kitties on them. Normally I receive your items within 2 weeks and I am pleased with this. I have now started ordering things for my granddaughter.
I Live in the USA and I am very pleased at the different printed tops you offer, especially ones with kitties on them. Normally I receive your items within 2 weeks and I am pleased with this.
Would like to see quicker turn on delivery and reduce cost
Reasonable prices. Very reasonable.
The waist line is too low for me and it's too long. The length would be ok if the waistline was higher. The dress is beautiful and of quality material.
The clothes are awful.
They do not look like picture in the ad
Cheap material disappointing
The clothes look really good.
You were highly recommended and I'm anxious to get my delivery.
Saw too many cute items, put everything I wanted into the cart and then had to delete several. I am happy with the choices I decided to purchase.
Everything was easy and of good value. My order came quickly.
Items arrived - a supposedly 'loose-fitting" casual tee shirt and nice white Capris pants. Even though I ordered plus -sized clothing, the tee was NOT loose fitting! The sleeves were ridiculously tight and the body of the tee tight as well...a 2X! The capris pants were just right, so I would say my order was 50% successful. The lightweight shoes I ordered previously and received, were just right, too. Honestly, if a clothing company offers plus-sized clothing, it may want to get a correct gauge on the nuances of plus-sized clients' needs.
Found six lovely items for my summer wearing comfort! Can't wait to receive them! Thank you!
So far, the ordering process is great! Reserve judgement on delivery, etcetera
So many cute ones to choose from! Enjoyed looking through the many choices.
Enjoyed the first shirt received but had very poor communication in terms of a confirmation about order received and date when they would be received. The second shirt arrived two days before Christmas. If I order again I would like more communication as to received order and when it might be shipped.
However like the variety of merchandise.
I have ordered here before. There cloths are nice quality. The bust size is a little small.
Kind of long process. Have had trouble with on-line products having space, but no picture.
Ordered the shoe size (size 10) as described. When the order arrived, the shoe size stamped on the inside of the shoes was 9-10. The shoes were too small and, after wearing them for 2 hours, I had to discard them. I didn't want to pay an additional $10 to return them, so I ended up ordering and paying for the next size up (size 11). The second set of shoes were actually a true size 10, but I resented having to pay for the same pair of shoes twice.
Dear Customer,
We apologize deeply for any dissatisfaction caused by the sizing of our products.
There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.
Anyway. Thank you for your feedback. We are committed to improving our service to make it simpler and more precise for customers to select the correct size.
Or. If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
Please feel free to contact us anytime at [email protected]. Stay safe and have a good day!
Best regard,
ZOLUCKY
BEWARE!
I bought 7 tops from Zolucky. Cute but cheaply made. Wanted to send 6 of the 7 back. Company said they needed to be shipped back to CHINA! It would have cost $61.15 for just under 2 oz of shipping weight to send them back.
When I called the company they offered me a 25% discount on $108.18 order.
When you call them they refuse to tell you the return address unless you have an order number! I think this practice should be illegal.
ALSO... Beware their XXX is only a size 14!
I will NEVER ORDER FROM THEM AGAIN and encourage you to spread the word and NOT ORDER FROM Zolucky!
Dear Customer,
We are sorry that you are not satisfied with our item(s) and return process.
Kindly be noticed that according to our policy,customers will have to pay for the return shipping fees.However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
Also. Please note that we strive to provide a diverse range of sizes to accommodate all of our customers' needs. However, due to factors such as demand, availability, and production limitations, we may not always be able to offer certain sizes.
Before that, for goodwill, we would offer some solutions to satisfy our customers. Sorry that you're not satisfied with that.
After checking, the items in your order have exceeded the allowable return period, and we are unable to process a return for you. Hope for your understand.
We have established a specialized return center for our customers in the United States recently to simplify the return process. If you wish to return your further order to our US return center, please contact us at [email protected]. We will verify your request and promptly provide you with the relevant information regarding our US return address.
Best regard,
ZOLUCKY
Cute dresses, but quality a little "cheesy", thus the cost. Out of 3 dresses, one was true to fit. (All small)
One the straps need to be lifted and the one I wanted the most ran small and it tighter than I want.
But, it's super cute! I will be shopping here again anyway!
Lots of choices for sandals and shirts. The selection was varied.
Love the colors, styles. Not the usual "Old fat lady" look. Full of vibrant energy.
Customer service was very difficult to interact with; they were inefficient as they complicated the process.
Dear Customer,
We are deeply sorry that you are not satisfied with our product and service.
There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.
Anyway. Thank you for your feedback. We are committed to improving our service to make it simpler and more precise for customers to select the correct size. Also. We will carefully examine the product again, conduct further optimization measures, and upgrade the quality of product accordingly. We thank you for bringing this to our attention.
We would like to inform you that you may reach out to us either through live chat or email. Both methods of contact are valid and provide efficient communication channels for our customers. Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
Please feel free to contact us by email at [email protected] We will reply to you within 24 hours.
Best regard,
ZOLUCKY
Takes too long for shipment to arrive and cost to return items way too expensive
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We are sorry that you are not satisfied with our item(s).
Please be advised that the appearance of the product, including texture and color, may experience variations resulting from lighting in the studio or differences in screen monitors during photography.
In any case, we will carefully examine the product again, conduct further optimization measures, and upgrade the quality of product accordingly. We thank you for bringing this to our attention.
If you need to return, you may check our return policy, kindly visit https://zolucky.com/information/returns-exchanges.
Or. If you need additional assistance, please feel free to contact us by email at [email protected]
Best regard,
ZOLUCKY