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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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I ordered a sweatshirt from Zolucky based on the picture on their website. I was so disappointed when I received it. It wasn't a sweatshirt at all like the model was wearing. Instead, the material was thin polyester. Compare the material in the ad with the material in the attached picture and you can clearly see the difference. I contacted the company with my problem and they offered me 15% cashback or I could send the item back at my own expense. Since the company is located in China, I didn't want to incur even more shipping charges and possible customs fees. I accepted the 15% cashback. Then I published a negative review and they offered me a full refund. If I do get the refund I will be very impressed with their customer service. They seem to be trying to do a good job and I appreciate their response. I will update this if I do get the refund.
A big thank you to this online boutique that helped me so much to get over the confusion and a very confusing refund... it was amazing and helped me a lot! I definitely keep shopping at this boutique because of their amazing buyer service, thanks again
I sent an email and within minutes I received a response and my mistrust was positively resolved. Thanks to this website that responded to my email quickly, it generated a lot of confidence in me!
The clothes in this boutique are absolutely lovely, the best service I have experienced on the web. Thanks!
Excellent website very useful with my return and help with my payments. I loved all the clothes I bought from them, only some didn't fit, which is devastating, but I still loved it even though it didn't fit. Keep it up girls
The girls are amazing! A special thanks to the service department for all their help! Are fabulous!
This clothing website is highly recommended. The customer service was amazing in guiding me through the process of choosing my dress. More than happy. I definitely recommend it.
Nice clothes, I had a problem with my shipment and it was solved without problems, great help from customer service, the dress and skirt I bought are of excellent quality and design.
All the fashion on one boutique online, the size, color and description of the shirt is identical to that shown on the web page. The delivery and payment options are easy and fast too.
After looking at this website, the styles had an incredible variety of beautiful designs and incredible prices! I will definitely buy from them again! Great site :)
I love this boutique online, my favorite. I shop online and am happy with everything on this website. The clothes are excellent, the service is excellent, the accessories are excellent, the shipping is fast and the delivery is packed with great quality.
The only online store that I buy clothes! I have been shopping online here for 3 years now and it never disappoints me. Approved for excellent customer service as well. Much easier online shopping. The delivery process was a bit slow, but the shoes were worth it.
Always an easy and excellent experience. Very easy and straightforward and the clothes are good value for money! Cute and unique designs with decent quality on the internet.
I have placed many orders and many more to come on this website. Any clothes you ordered here are great. One had a defect, they fixed it immediately, they made things better.
Wow, one of the best online purchases I've ever had! Very useful and fast! I would definitely recommend using this online boutique to anyone!
The wide range of clothes keeps me shopping for hours. I love that they also ship almost immediately after payment, which makes receiving my clothes from there so much better. With so many different styles, it's easy to express exactly how you feel about them ;)
The website looks and feels great with even better customer service looking to help anyway! I will be shopping tons of clothes here in the future
I definitely think that this place with a lot of trend and elegant fashion has a peculiar fascination for its customers. I have greatly appreciated him with his excellent overall customer service.
I placed an order with Zolucky, one item was not in stock, I canceled that item and only received a partial refund. The one item they sent me was supposed to be a knitted cardigan but I received a garment made out of sweatshirt material. If I wanted a refund I would have had to ship the garment back to China at my expense. Customer service should be called Customer disservice for this company. Don't do business with them, they practice in bait and switch and false advertising.
I responded to Zolucky, they offered 20% refund, up to 50% refund, I refused this offer as the goods were not what I ordered. Fortunately, I paid through PayPal, and PayPal after a review of the order refunded me the full amount. I did not keep the garment, Zolucky did not send a return label, it was not what I ordered, poorly made, so it went elsewhere. I repeat, don't do business with this company.
I ordered a sweater for my sister in law. The price was CONSIDERABLY lower and although the shipping takes a bit longer than I'm used to, they have quick responses from customer service, it arrived within the stated time frame. I would order from them online again!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email [email protected] for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!