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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

We monitor reviews for authenticity

Wisconsin
1 review
0 helpful votes
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Returned It...
May 2, 2021
Updated review

The product was inferior quality and I had to return it... I have no idea if my money was refunded since I couldn't find it in my bank account and finally gave up... In addition, I had to pay for the return twice. I have no idea why since it had something to do with the UPS part of the overall purchase... I hate to complain but it was a frustrating experience...

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 2, 2021
Jules R. — Zolucky Rep
over a year old

Sorry for the inconvenience.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.


Great Selection...
March 1, 2021
Previous review

Overall very good... Nice looking styles are colors... and I am a guy buying for my wife! And I enjoyed this? Double Wow!

Date of experience: February 28, 2021
Washington
1 review
0 helpful votes
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Very small, nice style
May 2, 2021
Updated review

I only wish you could carry petite sizes; being only 5'2" I find it very hard to buy clothing. Today I only bought 2 items to check sizes.

Date of experience: April 1, 2021

Nice style
March 13, 2021
Previous review

I only wish you could carry petite sizes; being only 5'2" I find it very hard to buy clothing. Today I only bought 2 items to check sizes.

Date of experience: March 13, 2021
Georgia
1 review
0 helpful votes
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Good prices but...
May 2, 2021
Updated review

Like the designs and color palettes. Prices are great. However, the sizing is all over the place. It's not consistent. Size 38 shoes too small. Medium top too small. Large top really big. And they don't do exchanges. And customers have to return items to China when the company has a west coast address. I just don't like how they do business. I'm stuck with two tops that don't fit and will cost me a lot to return and then reorder. It's not working for me. I love the styles but won't reorder.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2021
Jules R. — Zolucky Rep
over a year old

Sorry for the inconvenience. Any feedback from you will help improve our service. We will transfer the question to the related department and will try our best to offer better customer shopping experience.


Great selection
March 2, 2021
Previous review

Love the colorful fabrics and jewelry. Site was easy to navigate.

Date of experience: March 2, 2021
California
2 reviews
0 helpful votes
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Love the bohemian and great selection
April 2, 2021
Updated review

I truly love your clothes but would have purchased more if you would apply your no shipping fees and or other discounts to your sales items as well.

Date of experience: April 1, 2021

Love the bohemian and great selection
March 4, 2021
Previous review

I truly love your clothes but would have purchased more if you would apply your no shipping fees and or other discounts to your sales items as well.

Date of experience: March 4, 2021
Washington
1 review
0 helpful votes
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Had an issue they helped resolve right away.
May 2, 2021
Updated review

I ordered two tops in large size. When they arrived one was large, the other small. They offered a solution, so I did not have to send back the small top. Hate returns!

Date of experience: April 1, 2021

Beautiful colorful clothing! Great prices!
February 27, 2021
Previous review

I enjoyed looking at the clothing choices! Beautiful colors!

Date of experience: February 27, 2021
Texas
1 review
0 helpful votes
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Such fun... hard to choose.
April 2, 2021
Updated review

There were so many options. It was difficult knowing when to cut myself off. Looking forward to looking again sometime.

Date of experience: April 1, 2021

Such fun... hard to choose.
February 27, 2021
Previous review

There were so many options. It was difficult knowing when to cut myself off. Looking forward to looking again sometime.

Date of experience: February 27, 2021
Colorado
1 review
0 helpful votes
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Not A Happy Camper!
May 2, 2021
Updated review

Your size chart for the US is incorrect. The Items run 3 sizes smaller. I wear a 2x and ordered a 4x and 5x, the 4x was a waste of my money and made very cheaply.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2021
Jules R. — Zolucky Rep
over a year old

Sorry for the inconvenience. Any feedback from you will help improve our service. We will transfer the question to the related department and will try our best to offer better customer shopping experience.


Excited & can't wait to wear them.
March 13, 2021
Previous review

I hoping my order comes on time and have tracking information sent to me so I can watch for delivery. Thank you!

Date of experience: March 13, 2021
New Jersey
2 reviews
0 helpful votes
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Cool tops
April 2, 2021
Updated review

I enjoyed all of the unique items. Easy to order and products came in nice condition

Date of experience: April 1, 2021

Cool tops
March 4, 2021
Previous review

I enjoyed all of the unique items.

Date of experience: March 3, 2021
Washington
1 review
0 helpful votes
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Hurray! A clear website!
April 2, 2021
Updated review

This is my first order from Zolucky, so I cannot discuss the merchandise quality, but the advertising was good and the ordering process amazingly clear and devoid of maddening confusions. I am tearfully grateful.
Now that I have my merchandise, I can be more specific. The shoes and socks came promptly and are of excellent quality, very much as advertised. The dress was the reverse. It took forever to arrive and was unwearable.

Date of experience: April 1, 2021

Hurray! A clear website!
February 27, 2021
Previous review

This is my first order from Zolucky, so I cannot discuss the merchandise quality, but the advertising was good and the ordering process amazingly clear and devoid of maddening confusions. I am tearfully grateful.

Date of experience: February 27, 2021
Connecticut
2 reviews
0 helpful votes
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Beautiful vibrant colors and fits perfectly
April 2, 2021
Updated review

Fun and easy to
Use. I liked the ability to select an outfit and see in all colors.

Date of experience: April 1, 2021

II love the hot colors and prices great
March 6, 2021
Previous review

I will come back soon. Fun and easy shopping and love the new styles and vibrant colors!

Date of experience: March 6, 2021
Arizona
1 review
0 helpful votes
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Not So Lucky
April 2, 2021
Updated review

The clothing choices presented in the internet advertising appeared to be attractive and generously well-made. The items delivered were made of cheap material and were poorly sized. Not one item fit me. The enclosed return instructions indicated that all returns had to be mailed/shipped to China despite the fact that the shipment TO me came from the United States. This company is fully aware that it is cost-prohibitive to send a return to China and actually offers a 15% "refund" if the purchaser will keep the items. I opted for the paltry refund, am discarding the clothing, and am reporting the company to the Better Business Bureau even though they are not actually regulated by the BBB. If I can warn even one other consumer not to fall for the "pretty pictures," my time filling out a report will be worth the effort. I spent about $100 on substandard merchandise. Unfortunately, I did not look for or read the return policy. Never again!

Date of experience: April 1, 2021

InformedShopping
March 11, 2021
Previous review

Really appreciated the sizing information each time I selected an item!

Date of experience: March 10, 2021
Florida
1 review
0 helpful votes
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Size tricky
April 2, 2021
Updated review

I found it difficult to indicate the size i wanted. I think I could gain 50 pounds and still fit the medium dress and top I bought.

I'm a pear shaped N and large shorts are a little, but not too big. It said they were cotton and linen, but need to be washed separately. Rayon. Maybe?

Date of experience: April 1, 2021

Size?
April 4, 2021
Previous review

I found it difficult to indicate the size i wanted.

Date of experience: March 5, 2021
Washington
1 review
0 helpful votes
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ZoLucky solution
May 2, 2021
Updated review

ZoLucky did in fact offer to refund 50% of the purchase with out having to send back the clothes, that have already been sent back 2 months ago, with the condition that I remove this review first. Since I qualify for a full refund and I want other online buyers to be aware of ZoLucky's practices I did not respond to their inadequate offer.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2021
Jules R. — Zolucky Rep
over a year old

Sorry for the inconvenience.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.


Worst Online Experience Ever!
April 1, 2021
Previous review

This site is very misleading. My wife purchased 16 garments and every single one was made from very thin fabric, had poorly done patterns and weren't form fitting as shown on the site. She requested a refund and they first offered her 25% off and when my wife said no, they sent here an approval form for the return. The return address is to China. The address they provided was much longer than the us postal service can enter properly. The nice lady at the post office had to abbreviate every part of the address to get it to fit in the postal form. It cost $78.00 to mail the package back to China for a $300 purchase. That was over a month ago and now the package sits in customs in China... No refund, crappy clothes, and a major hassle and out $375.00. As they say buyer beware. I hope this helps you not make the same mistake.

Date of experience: March 2, 2021
California
1 review
0 helpful votes
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After clicking around for 15 minutes I found the join option - and that one must join to purchase. Then, the purchase option was. Very hard to find. When I discovered it, it is yellow with a no contrast white lettering. At least the lettering should be BLACK AND BOLDED. If I hadn't liked the design, I would have given up after 5 minutes. The click to purchase should be FIRST and then lead to everything else.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2021
Jules R. — Zolucky Rep
over a year old

We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.


It was impossible to find the purchase option on your web site
April 11, 2021
Previous review

After clicking around for 15 minutes I found the join option - and that one must join to purchase. Then, the purchase option was. Very hard to find. When I discovered it, it is yellow with a no contrast white lettering. At least the lettering should be BLACK AND BOLDED. If I hadn't liked the design, I would have given up after 5 minutes. The click to purchase should be FIRST and then lead to everything else.

Date of experience: March 12, 2021
Washington
2 reviews
0 helpful votes
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Nice looking shoes
May 1, 2021
Updated review

OK, now I can see that this was for the shoes, thank you> The soles are plastic and very slippery so they are hard to wear. I am concerned I could slip and hurt myself if I wear them so I haven't worn them much yet. I plan to buy some anti-slip pads for them and then try them on

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2021
Jules R. — Zolucky Rep
over a year old

Sorry for the inconvenience. Any feedback from you will help improve our service. We will transfer the question to the related department and will try our best to offer better customer shopping experience.


Nice looking shoes
March 31, 2021
Previous review

The shoes look great and i hope they fit well. The only complaint I have is that the price listed on the place where you click to get to the actual item was several dollars cheaper than the item itself. I don't like the bait and switch technique

Date of experience: March 1, 2021
California
1 review
0 helpful votes
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Never again!
April 1, 2021
Updated review

Lots of choices but sad reality when merchandise received

Date of experience: April 1, 2021

Great!
March 1, 2021
Previous review

Love the site & ALL THE CHOICES. Easy checkout.

Date of experience: March 1, 2021
New York
1 review
0 helpful votes
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Looking good!
April 1, 2021
Updated review

I like what I see and can't wait to receive my first time order! If the quality and fit is as good as it looks, I'll be back!

Date of experience: April 1, 2021

Looking good!
March 20, 2021
Previous review

I like what I see and can't wait to receive my first time order! If the quality and fit is as good as it looks, I'll be back!

Date of experience: March 20, 2021
New York
2 reviews
0 helpful votes
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Looks can be misleading
April 1, 2021
Updated review

Easy to maneuver through the site, the check out process was quick and they have some great stuff. Let's hope it arrives quickly and is just as great as it looks-if so I'll be back!

Date of experience: April 1, 2021

Great Stuff
March 13, 2021
Previous review

Easy to maneuver through the site, the check out process was quick and they have some great stuff. Let's hope it arrives quickly and is just as great as it looks-if so I'll be back!

Date of experience: March 13, 2021
South Carolina
1 review
0 helpful votes
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Nice Website
April 1, 2021
Updated review

Everything looks really nice on their website. Received my stuff in a pretty timely manner. Was NOT happy with their return policy. They don't want their stuff back and they only offer u 40% of what u pay for it. Total ripoff

Date of experience: April 1, 2021

Nice website
March 3, 2021
Previous review

Everything looks really nice on their website

Date of experience: March 2, 2021
California
1 review
0 helpful votes
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Funloving
May 1, 2021
Updated review

Product was not as pictured on the webpage. The dress showed it had a lot of flare on the skirt. It had none.

Date of experience: April 1, 2021
Jules R. — Zolucky Rep
over a year old

Sorry for the inconvenience.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.


Unloving
March 9, 2021
Previous review

When clicking on an item and continuing to shop the page would not take me to the same place I left off

Date of experience: March 9, 2021