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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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Very low quality clothing and sizing is way off... by several sizes
The Blue dress was too tight in the top. The white top was too big in the top. I have only received these 2 items and a hat and a bracelet. What I asked for was a refund for these 2 items. I have not received the other 4 items as 4/1/21 5 M CST
Website was easy. Can't wait to see the merchandise
Not all products pictured available, ie scarf in picture of T shirt ordered
Not all products pictured available, ie scarf in picture of T shirt ordered
I got here from shopping Zulilly so I added my order here and the went back to Zulilly and lost this order. I thought I was on the same site. I could not place my Zulilly and Zolucky orders together. I am still a little Leary. I hope I will see these products as expected.
I got here from shopping Zulilly so I added my order here and the went back to Zulilly and lost this order. I thought I was on the same site. I could not place my Zulilly and Zolucky orders together. I am still a little Leary. I hope I will see these products as expected.
Some great end of season bargains. Looking forward to trying these new products.
Some great end of season bargains. Looking forward to trying these new products.
The service was fine but I am in the process of returning all items. You sizes are not true to size. They run very small.
Had trouble with ordering by computer at first but company helped me to get it taken care of.
I have trouble with Pay Pal and passwords; Just wanted to use my credit card. Had to work at paying much too long.
I worry about the quality of material... the material was thin.
It appears you are ordering from California and if the items have to be returned that it is an easy process. In fact, their website states returns are easy and you will receive a refund within a week. Here is the problem. I ordered 4 dresses, but have only received 3, so far. They are of inferior quality(very thin material), so I requested a label to return them. This is the email I received from Zolucky:
Our return center is located in Guangzhou, China. According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package.
Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.
If you still want to return the package, you should email us for a return label within 7 days, the aforementioned deadline. Kind reminder: Any addresses on the parcel are not approved as the return address(because the address on the label is from California).
Returned packages without an authorized return address from customer service representatives will not be refunded or exchanged.
None of that information is on the ordering website. I would have never ordered from them is I had been aware of these policies. Do not buy from this company!
Sorry for the inconvenience.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.
Very impressed with this website. I bought a dress, the size small in the previous order, although it fits me, the M is roomier. As for the pants, there is a bit of room to stretch in the crotch area. I got this for a workout and it's definitely squat proof. The top also fits very comfortably. I'm small but my shoulders are fairly broad so I prefer the way the M fits. I usually wear a UK size 6-8 or an xs or s. Therefore, I would recommend wearing this one for a more comfortable fit. It took.
I was very afraid to buy online, I am very satisfied with my order, beautiful dress as seen in the photo on the website. Can't wait to use. Thanks girls. I recommend this store to all women!
I ordered online here a long dress with one size more as indicated in the recommendations, good decision! The soft and good quality fabric. Good price and shipping on time.
Sizing is a challenge. None of the 7 pieces ordered fit properly. Fabric quality is questionable and not as described. Returns are potentially costly with overseas and customs charges.
Thanks for your information. Any feedback from you will help improve our service. We will try our best to offer better customer shopping experience.
This website is always very nice and very fast to send my correct order every time I buy clothes. Every online boutique must follow the standards of the fashion industry like this one does!
I received my order not real pleased with the fabric used, did not look at all the same as what was on web site. Most shirts fit good but other things like a dress, and jumper out fit not so good.
I don't have a clue where this company got positive review unless they bought their own junk and posted a review. They show you gorgeous stuff and send you polyester garbage. This is the 4 thing I've bought from them however I got it at the same time I had order the other "miss-represented" plastic I got from them. Again this was a dress. I'll show you what I ordered and the crap I got.
Sorry I just can't spread the news about their deceit and fraudulent advertising enough. Here we go again. I'm promised this gorgeous cotton blend dress - and again I get a plastic house dress. I payed with PAYPAL. PAYPAL INVESTIGATED and returned all my money because they lied and miss-represented their items. If you're smart you won't let them hoodwink you and move on to a REPUTABLE SITE. GOOD LUCK.
Thanks for your comment.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.
Ordered a XXXL tshirt. Received one of poor quality that was not even large enough to be considered a medium. Filed return request and was only offered a 15% refund. Items are shipped from U.S. based warehouse, but returns much be sent to China. Was subsequently offered 50% refund if and only after I remove this review.
Sorry for the inconvenience.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.
Overall, my online shopping experience here was positive. I ordered my 1 dress and another for my friend. They shipped the product on time. When we opened it, we saw that the product is the same as the online pictures. Excellent client service. Amazing collection. I will order here again and again. Thank you
The blouse I received is NOT the blouse in the description photo. Wrong style, wrong color. I want to return it for a refund.
UPDATE; Zolucky gave me a BIG refund.
I was unhappy with the garment's color, but Zolucky addressed the issue and I'm completely satisfied with the order now. Thank you, Zolucky!
Linda
I love these clothes on this website, and I think my order arrival time was reasonable too! I would recommend this boutique on the internet to other girls.
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at [email protected] or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!


Sorry for the inconvenience. Any feedback from you will help improve our service. We will transfer the question to the related department and will try our best to offer better customer shopping experience.