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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

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Washington
1 review
0 helpful votes
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Product
April 1, 2021
Updated review

Very low quality clothing and sizing is way off... by several sizes

Date of experience: April 1, 2021

Website
March 18, 2021
Previous review

A bit difficult and somewhat glitchy

Date of experience: March 17, 2021
Texas
1 review
0 helpful votes
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The Blue dress was too tight in the top. The white top was too big in the top. I have only received these 2 items and a hat and a bracelet. What I asked for was a refund for these 2 items. I have not received the other 4 items as 4/1/21 5 M CST

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2021
Jules R. — Zolucky Rep
over a year old

Sorry for the inconvenience. Any feedback from you will help improve our service. We will transfer the question to the related department and will try our best to offer better customer shopping experience.


New shopping hot spot
March 9, 2021
Previous review

Website was easy. Can't wait to see the merchandise

Date of experience: March 9, 2021
New York
1 review
0 helpful votes
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Enjoyed the products offered.
May 1, 2021
Updated review

Not all products pictured available, ie scarf in picture of T shirt ordered

Date of experience: April 1, 2021

Something missing
April 8, 2021
Previous review

Not all products pictured available, ie scarf in picture of T shirt ordered

Date of experience: March 9, 2021
Maryland
1 review
0 helpful votes
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Cheesy
April 1, 2021
Updated review

I got here from shopping Zulilly so I added my order here and the went back to Zulilly and lost this order. I thought I was on the same site. I could not place my Zulilly and Zolucky orders together. I am still a little Leary. I hope I will see these products as expected.

Date of experience: April 1, 2021

Booted out
February 27, 2021
Previous review

I got here from shopping Zulilly so I added my order here and the went back to Zulilly and lost this order. I thought I was on the same site. I could not place my Zulilly and Zolucky orders together. I am still a little Leary. I hope I will see these products as expected.

Date of experience: February 27, 2021
North Carolina
1 review
0 helpful votes
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Great Options
April 1, 2021
Updated review

Some great end of season bargains. Looking forward to trying these new products.

Date of experience: April 1, 2021

Great Options
February 28, 2021
Previous review

Some great end of season bargains. Looking forward to trying these new products.

Date of experience: February 27, 2021
Massachusetts
2 reviews
0 helpful votes
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Nice selection
April 1, 2021
Updated review

The service was fine but I am in the process of returning all items. You sizes are not true to size. They run very small.

Date of experience: April 1, 2021

Nice selection
March 7, 2021
Previous review

You have a nice selection of cloths

Date of experience: March 7, 2021
Alabama
1 review
0 helpful votes
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Order of different tops
April 1, 2021
Updated review

Had trouble with ordering by computer at first but company helped me to get it taken care of.

Date of experience: April 1, 2021

Bad experience paying
April 29, 2021
Previous review

I have trouble with Pay Pal and passwords; Just wanted to use my credit card. Had to work at paying much too long.

Date of experience: March 30, 2021
Georgia
1 review
0 helpful votes
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Easy shopping
April 1, 2021
Updated review

I worry about the quality of material... the material was thin.

Date of experience: April 1, 2021

Easy shopping
March 11, 2021
Previous review

I worry about the quality of material.

Date of experience: March 11, 2021
Texas
1 review
0 helpful votes
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TOTAL SCAM
May 1, 2021

It appears you are ordering from California and if the items have to be returned that it is an easy process. In fact, their website states returns are easy and you will receive a refund within a week. Here is the problem. I ordered 4 dresses, but have only received 3, so far. They are of inferior quality(very thin material), so I requested a label to return them. This is the email I received from Zolucky:
Our return center is located in Guangzhou, China. According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package.
Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.
If you still want to return the package, you should email us for a return label within 7 days, the aforementioned deadline. Kind reminder: Any addresses on the parcel are not approved as the return address(because the address on the label is from California).
Returned packages without an authorized return address from customer service representatives will not be refunded or exchanged.
None of that information is on the ordering website. I would have never ordered from them is I had been aware of these policies. Do not buy from this company!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 31, 2021
Jules R. — Zolucky Rep
over a year old

Sorry for the inconvenience.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.

GB
1 review
1 helpful vote
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Very impressed with this website. I bought a dress, the size small in the previous order, although it fits me, the M is roomier. As for the pants, there is a bit of room to stretch in the crotch area. I got this for a workout and it's definitely squat proof. The top also fits very comfortably. I'm small but my shoulders are fairly broad so I prefer the way the M fits. I usually wear a UK size 6-8 or an xs or s. Therefore, I would recommend wearing this one for a more comfortable fit. It took.

Date of experience: March 31, 2021
GB
1 review
1 helpful vote
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I was very afraid to buy online, I am very satisfied with my order, beautiful dress as seen in the photo on the website. Can't wait to use. Thanks girls. I recommend this store to all women!

Date of experience: March 31, 2021
GB
1 review
0 helpful votes
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I ordered online here a long dress with one size more as indicated in the recommendations, good decision! The soft and good quality fabric. Good price and shipping on time.

Date of experience: March 31, 2021
New Hampshire
1 review
0 helpful votes
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Not as described
May 1, 2021

Sizing is a challenge. None of the 7 pieces ordered fit properly. Fabric quality is questionable and not as described. Returns are potentially costly with overseas and customs charges.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 31, 2021
Jules R. — Zolucky Rep
over a year old

Thanks for your information. Any feedback from you will help improve our service. We will try our best to offer better customer shopping experience.

New York
1 review
0 helpful votes
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This website is always very nice and very fast to send my correct order every time I buy clothes. Every online boutique must follow the standards of the fashion industry like this one does!

Date of experience: March 31, 2021
Maine
2 reviews
0 helpful votes
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MY FIRST ORDER RECIEVED
March 31, 2021
Updated review

I received my order not real pleased with the fabric used, did not look at all the same as what was on web site. Most shirts fit good but other things like a dress, and jumper out fit not so good.

Date of experience: March 31, 2021

NOT REALLY SURE HOW TO RATE YOU MY FIRST ORDER NOT RECIEVED YET
March 14, 2021
Previous review

N/A

Date of experience: March 13, 2021
North Carolina
2 reviews
1 helpful vote
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Their POSITIVE REVIEWS ARE FAKE! BUYER BEWARE!
April 30, 2021

I don't have a clue where this company got positive review unless they bought their own junk and posted a review. They show you gorgeous stuff and send you polyester garbage. This is the 4 thing I've bought from them however I got it at the same time I had order the other "miss-represented" plastic I got from them. Again this was a dress. I'll show you what I ordered and the crap I got.

Sorry I just can't spread the news about their deceit and fraudulent advertising enough. Here we go again. I'm promised this gorgeous cotton blend dress - and again I get a plastic house dress. I payed with PAYPAL. PAYPAL INVESTIGATED and returned all my money because they lied and miss-represented their items. If you're smart you won't let them hoodwink you and move on to a REPUTABLE SITE. GOOD LUCK.

Date of experience: March 31, 2021
Jules R. — Zolucky Rep
over a year old

Thanks for your comment.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.

Florida
1 review
0 helpful votes
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It's a Scam
April 30, 2021

Ordered a XXXL tshirt. Received one of poor quality that was not even large enough to be considered a medium. Filed return request and was only offered a 15% refund. Items are shipped from U.S. based warehouse, but returns much be sent to China. Was subsequently offered 50% refund if and only after I remove this review.

Date of experience: March 31, 2021
Jules R. — Zolucky Rep
over a year old

Sorry for the inconvenience.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.

Texas
1 review
0 helpful votes
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Overall, my online shopping experience here was positive. I ordered my 1 dress and another for my friend. They shipped the product on time. When we opened it, we saw that the product is the same as the online pictures. Excellent client service. Amazing collection. I will order here again and again. Thank you

Date of experience: March 30, 2021
California
6 reviews
0 helpful votes
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Very happy now
April 29, 2021
Updated review

The blouse I received is NOT the blouse in the description photo. Wrong style, wrong color. I want to return it for a refund.

UPDATE; Zolucky gave me a BIG refund.

Date of experience: March 30, 2021

I'm happy with Zolucky now.
March 13, 2021
Previous review

I was unhappy with the garment's color, but Zolucky addressed the issue and I'm completely satisfied with the order now. Thank you, Zolucky!
Linda

Date of experience: March 12, 2021
GB
1 review
0 helpful votes
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I love these clothes on this website, and I think my order arrival time was reasonable too! I would recommend this boutique on the internet to other girls.

Date of experience: March 30, 2021