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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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Easy to navigate. Pictures load quickly. Lots of beautiful colors to choose from. Everything I ordered was in stock.
Easy to navigate. Pictures load quickly. Lots of beautiful colors to choose from. Everything I ordered was in stock.
The quality is so horrible is not a lake in the pictures. The side is not matching. I spend more then $300 and I'm very disappointed. Don't buy from this website.
Zolucky fails to disclose on their website that if you want to return an item you have to return it to China which can cost as much as the item or near it. They have no Customer Service contact phone number. Looking further into it looks like their is other companies involved. When someone makes a purchase someone gets a commission, so when you buy and cant really return it they profit off of a consumers loss! They ship it to you within U.S. but you have to return it to China that is how they profit, its costly return. This is scamming that needs to stop! Failure to disclose!
Sorry for the inconvenience.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.
I ordered a few items on 2/23/21 and as of 3/29, have yet to receive them. It is impossible to make contact with anyone associated with the company. They don't respond to email or to the chat embedded in their website.
SAVE YOUR MONEY & SHOPLOCAL
Sorry for the inconvenience.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.
I bought a pair of sports pants from this website, the material is fabulous and it adheres perfectly to your body. The glittery one is very classy and shiny, as seen in the ad photos. Can't wait to wear it to the gym!
I ordered a shirt here and it is very stretchy so it fits me well, I usually wear a small US size but I bought a medium and it is perfect! There were some loose threads, but they cut easily and that's okay!
All the pictures they showed you looks beautiful but the quality of very very bad. Do not buy! The T-shirt I ordered was size m. The actually size was S. The shoes has glue and the end of a thread on surface. The size was not right too. I ordered a size 38 They sent me size 40.
Sorry for the inconvenience.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.
The quality of the clothes on this website is amazing. I literally haven't taken off my comfy pants since they came to me;
For now, in my 3 orders I have not had problems and the products that I have bought are all those described. I am very happy to shop on your website because I can find clothes for my style.
I will ALWAYS buy with this online boutique. I ordered a dress, emailed them. They responded and answered me very politely. They have fast shipping. If you are looking for a reliable website to buy from, they are! And they show a lot of love and support!
Excellent client service. All the girls in this online boutique are fabulous! Oh, and I forgot to mention the clothes, they're incredibly pretty. Her clothes are of a very good and adorable quality!
I hope the products are sized according to the chart. Cute fun clothes.
I hope the products are sized according to the chart. Cute fun clothes.
The photo of the long dress on their web site was interesting enough for me to order one. It looked like made of light-weight denim and had an uneven hemline. Well, what I FINALLY received, looked nothing like the photo. It is made out of some heavier polyester fabric but don't know for sure as no label, no washing instructions, nothing. It looks and hangs on me like a big bag and the hem is straight. SO, I decided to return it but
that apparently is impossible. Their on-line procedures say to fill out form, and wait 48 hours for "authorization". Well, I have done this 3 times, waited each time, and gotten no response. What a rip off!
Note: I'm over 80 and don't know how to send photos and other proof but used my Citi Credit card.
Sorry for the inconvenience.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.
Incredible service and attitudes, the online store is organized and easy to navigate! This is not my first time shopping here, I just wanted to start showing how much I love this online boutique!
I was very disappointed in the quality of the fabric. The colors were so vibrant on the website. The colors are very washed out except for 1 red sweater. The return policy is horrible. I complained and the email they sent me was in Chinese! The size Small is large. Out of 5 pieces 2 fit and 3 of them were too big. All fabrics were cheap except the red sweater. I will probably eat the cost and never order againHB
Sorry for the inconvenience.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.
I bought online here a couple of very nice and high quality accessories, good packaging. I am very satisfied!
I ordered "pants" that turned out to be "tights." They have feet and everything! They are horrible. And not at all what was listed or shown in the pictures!
Thanks for your comment.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.
I ordered "pants" that turned out to be "tights." They have feet and everything! They are horrible. And not at all what was listed or shown in the pictures!
The website was easy to navigate and everything went faster than I expected. The prices are excellent (very low) and the quality is high.
I have been a proud clothing buyer on this website for a long time and every time I buy something they never cease to amaze me! I received my package recently! I will always be a happy girl to shop here! This site and this team are amazing! :)
This online boutique and its designs are always very beautiful and unique when I need clothes for some event or just go for a walk on the bay.
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at [email protected] or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!


Thanks for your comment.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.