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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

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Nevada
1 review
0 helpful votes
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Great website!
March 30, 2021
Updated review

Easy to navigate. Pictures load quickly. Lots of beautiful colors to choose from. Everything I ordered was in stock.

Date of experience: March 29, 2021

Great website!
March 10, 2021
Previous review

Easy to navigate. Pictures load quickly. Lots of beautiful colors to choose from. Everything I ordered was in stock.

Date of experience: March 10, 2021
Arizona
1 review
0 helpful votes
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Quality
April 29, 2021

The quality is so horrible is not a lake in the pictures. The side is not matching. I spend more then $300 and I'm very disappointed. Don't buy from this website.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 29, 2021
Jules R. — Zolucky Rep
over a year old

Thanks for your comment.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.

Alabama
1 review
0 helpful votes
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A Scamming Company!
April 28, 2021

Zolucky fails to disclose on their website that if you want to return an item you have to return it to China which can cost as much as the item or near it. They have no Customer Service contact phone number. Looking further into it looks like their is other companies involved. When someone makes a purchase someone gets a commission, so when you buy and cant really return it they profit off of a consumers loss! They ship it to you within U.S. but you have to return it to China that is how they profit, its costly return. This is scamming that needs to stop! Failure to disclose!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 29, 2021
Jules R. — Zolucky Rep
over a year old

Sorry for the inconvenience.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.

North Carolina
1 review
0 helpful votes
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Zolucky is a SCAM
April 28, 2021

I ordered a few items on 2/23/21 and as of 3/29, have yet to receive them. It is impossible to make contact with anyone associated with the company. They don't respond to email or to the chat embedded in their website.

SAVE YOUR MONEY & SHOPLOCAL

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 29, 2021
Jules R. — Zolucky Rep
over a year old

Sorry for the inconvenience.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.

Nevada
1 review
0 helpful votes
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I bought a pair of sports pants from this website, the material is fabulous and it adheres perfectly to your body. The glittery one is very classy and shiny, as seen in the ad photos. Can't wait to wear it to the gym!

Date of experience: March 29, 2021
Illinois
1 review
0 helpful votes
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I ordered a shirt here and it is very stretchy so it fits me well, I usually wear a small US size but I bought a medium and it is perfect! There were some loose threads, but they cut easily and that's okay!

Date of experience: March 29, 2021
Georgia
1 review
0 helpful votes
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All the pictures they showed you looks beautiful but the quality of very very bad. Do not buy! The T-shirt I ordered was size m. The actually size was S. The shoes has glue and the end of a thread on surface. The size was not right too. I ordered a size 38 They sent me size 40.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 28, 2021
Jules R. — Zolucky Rep
over a year old

Sorry for the inconvenience.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.

GB
1 review
0 helpful votes
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The quality of the clothes on this website is amazing. I literally haven't taken off my comfy pants since they came to me;

Date of experience: March 28, 2021
GB
1 review
0 helpful votes
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For now, in my 3 orders I have not had problems and the products that I have bought are all those described. I am very happy to shop on your website because I can find clothes for my style.

Date of experience: March 28, 2021
GB
1 review
0 helpful votes
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I will ALWAYS buy with this online boutique. I ordered a dress, emailed them. They responded and answered me very politely. They have fast shipping. If you are looking for a reliable website to buy from, they are! And they show a lot of love and support!

Date of experience: March 27, 2021
New York
1 review
0 helpful votes
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Excellent client service. All the girls in this online boutique are fabulous! Oh, and I forgot to mention the clothes, they're incredibly pretty. Her clothes are of a very good and adorable quality!

Date of experience: March 27, 2021
District of Columbia
1 review
0 helpful votes
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Sometimes hard to get the button ADD TO CART to work.
March 27, 2021
Updated review

I hope the products are sized according to the chart. Cute fun clothes.

Date of experience: March 27, 2021

Sometimes hard to get the button ADD TO CART to work.
March 27, 2021
Previous review

I hope the products are sized according to the chart. Cute fun clothes.

Date of experience: March 27, 2021
Oregon
1 review
0 helpful votes
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The photo of the long dress on their web site was interesting enough for me to order one. It looked like made of light-weight denim and had an uneven hemline. Well, what I FINALLY received, looked nothing like the photo. It is made out of some heavier polyester fabric but don't know for sure as no label, no washing instructions, nothing. It looks and hangs on me like a big bag and the hem is straight. SO, I decided to return it but
that apparently is impossible. Their on-line procedures say to fill out form, and wait 48 hours for "authorization". Well, I have done this 3 times, waited each time, and gotten no response. What a rip off!
Note: I'm over 80 and don't know how to send photos and other proof but used my Citi Credit card.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 27, 2021
Jules R. — Zolucky Rep
over a year old

Sorry for the inconvenience.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.

Georgia
1 review
0 helpful votes
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Thanks!
April 26, 2021

Incredible service and attitudes, the online store is organized and easy to navigate! This is not my first time shopping here, I just wanted to start showing how much I love this online boutique!

Date of experience: March 26, 2021
Washington
1 review
0 helpful votes
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Poor quality
April 26, 2021

I was very disappointed in the quality of the fabric. The colors were so vibrant on the website. The colors are very washed out except for 1 red sweater. The return policy is horrible. I complained and the email they sent me was in Chinese! The size Small is large. Out of 5 pieces 2 fit and 3 of them were too big. All fabrics were cheap except the red sweater. I will probably eat the cost and never order againHB

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 26, 2021
Jules R. — Zolucky Rep
over a year old

Sorry for the inconvenience.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.

GB
1 review
0 helpful votes
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I bought online here a couple of very nice and high quality accessories, good packaging. I am very satisfied!

Date of experience: March 26, 2021
Michigan
1 review
0 helpful votes
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Beware what you purchase!
April 25, 2021
Updated review

I ordered "pants" that turned out to be "tights." They have feet and everything! They are horrible. And not at all what was listed or shown in the pictures!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 26, 2021
Jules R. — Zolucky Rep
over a year old

Thanks for your comment.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.


Beware what you purchase!
February 22, 2021
Previous review

I ordered "pants" that turned out to be "tights." They have feet and everything! They are horrible. And not at all what was listed or shown in the pictures!

Date of experience: February 22, 2021
Texas
1 review
0 helpful votes
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The website was easy to navigate and everything went faster than I expected. The prices are excellent (very low) and the quality is high.

Date of experience: March 25, 2021
West Virginia
1 review
0 helpful votes
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I have been a proud clothing buyer on this website for a long time and every time I buy something they never cease to amaze me! I received my package recently! I will always be a happy girl to shop here! This site and this team are amazing! :)

Date of experience: March 25, 2021
California
1 review
0 helpful votes
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This online boutique and its designs are always very beautiful and unique when I need clothes for some event or just go for a walk on the bay.

Date of experience: March 24, 2021