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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

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Japan
1 review
0 helpful votes
Follow Alma B.
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Customer service sent me an email for follow-up while shipping to my home lasts, very satisfied with your service.

Date of experience: March 24, 2021
New Jersey
2 reviews
0 helpful votes
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Pretty easy
March 24, 2021
Updated review

So far, so good. I hope I'm choosing the right size. I usually wear Size 12-14 so I chose XL

Date of experience: March 24, 2021

Pretty easy
March 24, 2021
Previous review

So far, so good. I hope I'm choosing the right size. I usually wear Size 12-14 so I chose XL

Date of experience: March 24, 2021
GB
1 review
0 helpful votes
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Impressive online clothing shopping service. Fast and very useful shipments. I had so many to choose from, they shipped my entire order quickly. Thank you!

Date of experience: March 24, 2021
GB
1 review
0 helpful votes
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Not only are the clothes in this online boutique of incredible quality, but the customer service is simply incredible. They were more than helpful in responding very quickly to any questions I had via email.

Date of experience: March 24, 2021
New Hampshire
1 review
0 helpful votes
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Their products are very cheaply made. The shirts so thin you can see through them. The shoes are flat with no arch and the worst material I've ever seen on any shoe or boot. Plastic/rubber unbelievable.
The sizes are no where near advertised. I bought a large shirt hoping for room it was extra small!. The shoes where like clown shoes. Huge and no arch. The stretch pants I bough what should have fit exact but they were so large and baggy it was laughable. They will NOT... will NOT - Reimburse you your money. I Returned my goods with their shipping label. It took 4 months before it was NOT delivered! And then returned to me. I can NOT get back my postage because it was received by China but China didn't forward the package after sitting there for 3 months so they retuned the package.
The company Zolucky (Un-Lucky) IS unreasonable on any level - THEY SUCK!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 24, 2021
GB
1 review
0 helpful votes
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I really love ordering from this website. The clothes are of great quality and the shipment is always punctual. I really recommend the service.

Date of experience: March 23, 2021
Kentucky
1 review
0 helpful votes
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I ordered a xxl top, the stated xxl, the label on the in of top stated xl. They will not allow me to return the top because they sent me the correct size.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 23, 2021
California
1 review
0 helpful votes
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Love the styles & website & price!
March 23, 2021
Updated review

Your website is very easy to navigate, great job on the people that set it up, love the styles, photos & great prices! If I bought 2, then the price went down on the same dress, fantastic!

Date of experience: March 23, 2021

Love the styles & price!
March 22, 2021
Previous review

Your website is very easy to navigate, great job on the people that set it up, love the styles, photos & great prices! If I bought 2, then the price went down on the same dress, fantastic!

Date of experience: March 22, 2021
New York
1 review
0 helpful votes
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Would have liked reviews of items by buyers of items
April 22, 2021
Updated review

I am waiting for the dress I ordered... ave not received any message regarding its where-abouts.
Trying to be patient,
Suzanne

Date of experience: March 23, 2021
Jules R. Zolucky Rep
over a year old

Sorry for the inconvenience. Any feedback from you will help improve our service. We will transfer the question to the related department and will try our best to offer better customer shopping experience.


Would have liked reviews of items by buyers of items
March 27, 2021
Previous review

Very nice selection yet reviews of items were not provided along with details of fit

Date of experience: February 25, 2021
West Virginia
1 review
0 helpful votes
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Good for bargains, bad for returns
March 22, 2021

Decent clothes at a reasonable price, but here's my experience... I ordered and received 2 tops. First off, they advertised them as cotton, but they were more of a stretchy, rayon type of material. But more importantly, they were way too big (not true to size) so I asked about returning. They said that their returns department is in China and I'd have to pay for shipping, and that it takes at least a month for the refund to go through, so I opted not to do that. I am also opting not to order from here again. They did offer a 15% refund to use for alterations, which I accepted, but it was such a small amount that it didn't even cover half the cost.

Date of experience: March 22, 2021
Denmark
1 review
0 helpful votes
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Beautiful
April 21, 2021

Beautiful clothes, stunning jewelry at the best prices. This online boutique has now become my go-to place to shop for clothes online.

Date of experience: March 22, 2021
South Carolina
1 review
0 helpful votes
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Shoes
March 22, 2021
Updated review

Nice to have the size chart/measurement equivalents... I hope that works!

Date of experience: March 22, 2021

Shoes
March 5, 2021
Previous review

Nice to have the size chart/measurement equivalents... I hope that works!

Date of experience: March 5, 2021
California
1 review
0 helpful votes
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Sunshine Happy
March 21, 2021
Updated review

I have seen your products for several months now. I love the beautiful colors.

Date of experience: March 21, 2021

Sunshine Happy
February 25, 2021
Previous review

I have seen your products for several months now. I love the beautiful colors.

Date of experience: February 25, 2021
California
1 review
0 helpful votes
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Good custom service.
April 20, 2021

I have ordered several times (5 orders) from this online boutique and I always received exactly what I asked for, without any problems. Your customer service is kind in answering my emails. Thank you girls

Date of experience: March 21, 2021
Pennsylvania
1 review
0 helpful votes
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Bad service
April 20, 2021

I will never buy anything from Zolucky again. When I received my items which were a shirt and a sweater
They ended up being too big. I tried to send them back but it was more trouble than it was worth. If you want to send something back to them you will have to pay for postage shipping costs and any other charges. They will not let you send back any final sale items either which I was not aware of when I purchased them. I was very unhappy with the way they do things. There are not many companies I have dealt with that treat there customers this way by making it so hard to return things. I will never buy from them again. I do not have proof of purchase because I do not have the ability to take any photos of items or receipts. I can tell you that one of the items I wanted to return was a long sleeve red and gray shirt with the words Don't piss off old people the older we get the less life in prison is a deterrent and this is how I feel now

Date of experience: March 21, 2021
Missouri
1 review
0 helpful votes
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Don't buy from them unless you are 100% sure it will fit. Got a dress in my normal size that was very small in the bust when received. They only wanted to offer a refund of 15% or else I had to pay for returning it & the return could not go to California where it shipped from, you have to pay to ship it to China!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 21, 2021
Illinois
1 review
0 helpful votes
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The jeans are of excellent quality in this website, I bought 3 and I recommended them to my co-workers, thank you very much.

Date of experience: March 21, 2021
Kentucky
2 reviews
0 helpful votes
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Looking good
March 21, 2021
Updated review

Great experience presentation good very pleased with my purchase quality great

Date of experience: March 21, 2021

Looking good
March 21, 2021
Previous review

Great experience presentation good very pleased with my purchase quality great

Date of experience: March 21, 2021

New summer
March 6, 2021
Previous review

Great experience presentation good

Date of experience: March 6, 2021
Oregon
1 review
0 helpful votes
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First Order
March 21, 2021
Updated review

Zolucky is a great site. It has a wide variety of styles and colors. Very each to navigate.

Date of experience: March 20, 2021

First Order
March 5, 2021
Previous review

Zolucky is a great site. It has a wide variety of styles and colors. Very each to navigate.

Date of experience: March 4, 2021
California
2 reviews
0 helpful votes
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I am 85 yrs. Old and must buy all my clothes on line. I ordered the wrong size and couldn't get help to pack and return the order. Well it is now well beyond the 15 days... soooo, write it off along with ZoLucky.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 20, 2021
Jules R. Zolucky Rep
over a year old

Thanks for your comment.
Thanks for your comment.

Thanks for your comment.
(-Purchase (except final sale items 、swimwears、bags&accessories) can be returned or exchanged within 30 days from the delivered date.
)You could contact us to continue the return.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.