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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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I have ordered 2 of the same dress this was a mistake please remove 1 of them and credit my credit card. You need to state what the fabric content is
You need to state what the fabric content is
My shopping experience has been easy and convenient. It's easy to read Zolucky's directions, which is the main thing when you're checking out. And if you want to remove an item from your cart, the removal button is just to the right (in the cart). You press it just once and the item is taken out. I've had to hunt to remove items in other online stores. So, this is a big plus. Of course, I added another item, which was a little more to my liking. Thanks.
My shopping experience has been easy and convenient. It's easy to read Zolucky's directions, which is the main thing when you're checking out. And if you want to remove an item from your cart, the removal button is just to the right (in the cart). You press it just once and the item is taken out. I've had to hunt to remove items in other online stores. So, this is a big plus. Of course, I added another item, which was a little more to my liking. Thanks.
If someone is a little concerned about buying a product from the internet, I can understand that they were, but since then I have ordered many clothes, I am a very satisfied customer.
Shipping was faster than other websites. The shirt I ordered was too small. Customer service refunded my money because there was no longer a larger size. They were quick to help and gave me several options that I could choose from that best suited my needs.
The cloths are not as shown, quality far inferior to items as photographed. They go by many names, a holding company out of some Asian country and they post false positive reviews. When you see how poorly made the merchandise is and want to return it will be no less than $25 to ship it back. After numerous e-mails and much pursuit they will offer you a small % to keep it. Problem is if you return it will they really refund you the cost? SCAM
I bought a blouse that was beautiful. I received an obvious different blouse. Not even close to the picture.
I bought a blouse that was beautiful. I received an obviously blouse
It is a wise investment because everything is of high quality. They don't rip you off when you're in a cat fight, they don't let you down when you run, and they never make you look fat.
Too long for delivery. Last sale was 45 days. Not happy
Too long for delivery. Last sale was 45 days. Not happy
The best thing about this boutique for me are the pants and suspenders where everything is of good quality and fits me well, I just had to shorten the crotch of the pants to make them fit. Very comfortable to wear when driving.
0 stars if I could. The website stated that if you made an order of $129.00 you'd get $20 off and if you made an order over $109 you'd be offered free shipping. I made an order of 155.38 before tax and I could not get the $20 dollars off or the free shipping. Shipping said it would cost $38.00 and that wasn't express! No thanks! So I wrote them about the issues I was experiencing and it stated that someone would get back to me in 24 hours and no one ever did get back to me!
I do not have a single garment bought in this online boutique that I did not have and everything seems of quality. The most important thing is that everything is very elegant and beautiful :) Also, my shipment was fast. I will buy more in the future.
I have purchased a pair of shoes from this company. After finally receiving them, they looked nothing like the picture. I purchased a $20 (each) pair of shoes and received a $ 2 pair. Very disappointing and deceiving. Its too late to return them, because it took 2 months to receive them. Save your money and purchase through another website.
They are very helpful and creative. They had my order at my house in a few days, without problems, what I wanted arrived. I plan to use this website for a long time.
I'm giving this a second chance (dumb yank) the returns department is a joke. Send us the packaging a picture of the merchandise that never showed up and my birth certificate and a dna test to get an investigation as to why your stuff was never shipped. But I am a forgiving person.
I'm giving this a second chance (dumb yank) the returns department is a joke. Send us the packaging a picture of the merchandise that never showed up and my birth certificate and a dna test to get an investigation as to why your stuff was never shipped. But I am a forgiving person.
I ordered 3 sweatshirts but didn't realize they were plus size until after the order was placed. I called customer service but they were not helpful-did not offer any suggestions. I would have preferred to get a smaller size. The hat and the underwear I ordered were fine.
I ordered 3 sweatshirts but didn't realize they were plus size until after the order was placed.
The shipping is a bit too much. My first time so I will have to wait and see if the sizing is correct.
The bracelet came out very well and it was everything I wanted and more, this website took care of everything, without problem.
Would have liked a little more information about items and their origin
Or manufacturer.
Would have liked a little more information about items and their origin
or manufacturer.
I had a terrible time getting my order through-I kept getting an error code. Also, you advertise buy three get the fourth 50 percent off. That didn't happen
I had a terrible time getting my order through-I kept getting an error code. Also, you advertise buy three get the fourth 50 percent off. That didn't happen
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at [email protected] or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!


Thanks for your comment.
You could check the shipping time on our website page, we need some time to arrange the shipment.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.