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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

We monitor reviews for authenticity

New York
2 reviews
0 helpful votes
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Disappointing delivery timeframe
May 14, 2021
Updated review

Didn't like the fact that I never got a confirmation email regarding my purchase.
Wasn't easy to track the whereabouts of my order.
Took almost a month to receive my orders
Also products run on the small side.

Date of experience: May 14, 2021

Easy to shop
April 13, 2021
Previous review

Easy to shop. Products look nice. Hope the quality is there. This is my first order.

Date of experience: April 13, 2021
Greece
1 review
1 helpful vote
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Totally SCAM!
May 14, 2021

Even one star is a lot! Ordered clothes and shoes. Only shoes arrived after almost 2 months. Still waiting for the clothes. Shoes are wrong size as they are much much smaller than the actual size, so I requested to return them. I was then informed I have to ship them to CHINA (!) because the facilities are there and have to pay both for shipping costs and customs. Alternatively, they said they could provide a 5$ refund for me to use in order to order the shoes again!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 14, 2021
Jules R. Zolucky Rep
over a year old

Thanks for your comment. This is not our company order, pls double check and find the correct company to solve out your problem.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.

Arizona
3 reviews
0 helpful votes
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Shipping is way too much!
Took forever to get it. The fabric is more like Rayon/Poly. Description said it is made from Cotton/Linen. Very unlikely to order from this site again.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 13, 2021
Jules R. Zolucky Rep
over a year old

Thanks for your comment. We did sent the item as described. Shipping cost depends on the destination and item quantity. You could check the shipping cost when you pay. But we have more discount on our website, you could use it when you pay.
Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.


My order
May 13, 2021
Previous review

Shipping is way too much!

Date of experience: April 13, 2021
Florida
1 review
0 helpful votes
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Takes too long
June 12, 2021
Updated review

Very thin material... more than a month to receive... will not order again

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 13, 2021
Jules R. Zolucky Rep
over a year old

Thanks for your comment. Your order was delivered upon checking. It's the normail shipping time. Hope you could understand.
By the way, we did send the items as described.
Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.


BEAUTIFUL
April 13, 2021
Previous review

Want to wear MORE like these - so trying these for now and using them as INCENTIVE to lose some weight and REALLY enjoy these colors and styles!

Date of experience: April 13, 2021
GB
1 review
0 helpful votes
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The shipping and price are reasonable, each blouse has been exactly as the picture shows, texture and print very well and good quality.

Date of experience: May 13, 2021
Colorado
3 reviews
0 helpful votes
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Hard to search
June 12, 2021
Updated review

I wanted to find cotton or cotton blend tees. Had to open every description, since that's not a sortable option. Very pretty shirts. I did end up buying a few.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 13, 2021
Jules R. Zolucky Rep
over a year old

Thanks for your comment. Sorry to hear that the product does not meet your expectations. We send the item as described.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.


Hard to Search
May 11, 2021
Previous review

I wanted to find cotton or cotton blend tees. Had to open every description, since that's not a sortable option. Very pretty shirts. I did end up buying a few.

Date of experience: April 11, 2021
Washington
1 review
0 helpful votes
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Ordered two tops from Zolucky for my wife. In the process of ordering I mistakenly made an error in the address. My mistake. When I tried to change the delivery address... I was told I needed to do that through UPS. But by the time I got to them... it was being returned to the sender. Instead of offering me the opportunity to pay for a 2nd shipping... they told me that I needed to take a refund for 30%. Screw them! They are the worst company in the 21st century. They all want to be Amazon or Ebay... but they are a bunch of small minded small time operators. So buyer beware!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 13, 2021
Jules R. Zolucky Rep
over a year old

Thanks for your comment. Upon checking, because the wrong address you put on, thus it can't delivered.
You should contact the local shipping carrier to modify the address.
Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.

New Hampshire
1 review
0 helpful votes
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2 shirts I bought
June 12, 2021
Updated review

I wish you'd give rear views, also. Sizing info was confusing.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 13, 2021
Jules R. Zolucky Rep
over a year old

Thanks for your comment. We send the item as described.
We will forward your feedback to our department to solve out the issue asap.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.


2 shirts I bought
June 12, 2021
Previous review

I wish you'd give rear views, also. Sizing info was confusing.

Date of experience: May 12, 2021
Arizona
1 review
0 helpful votes
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Dont order!
June 12, 2021

FAKE REVIEWS~~ VERY CHEAP Save the money and trip to Goodwill.
Its not even funny how ugly their clothes are.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 12, 2021
Jules R. Zolucky Rep
over a year old

Sorry about that.
Would you pls tell us your order number so that we can check for you?
You can send some pics to us to check.
For more information on your order, please contact [email protected]
Many thanks for your patience and I hope you enjoy shopping with us!

New Jersey
2 reviews
0 helpful votes
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Shipping price
June 11, 2021
Updated review

Shipping price is too high.
It is higher than other shipping prices on the internet

Date of experience: May 12, 2021

Shipping price
May 12, 2021
Previous review

Shipping price is too high

Date of experience: April 12, 2021
West Virginia
1 review
0 helpful votes
Follow James J.
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Have learned my lesson about ordering something without seeing it.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 12, 2021
Jules R. Zolucky Rep
over a year old

Thanks for your message. You can follow the description to wash it.
For more information on your order, please contact [email protected]
Many thanks for your patience and I hope you enjoy shopping with us!


Shopping Experience
April 12, 2021
Previous review

Loved the look of the dress and anxious to receive it.

Date of experience: April 12, 2021
Texas
1 review
1 helpful vote
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Working on my refund. Loving the dresses!
June 11, 2021

I have been in touch with company who is very helpful on getting my refund on the clothes I am not keeping. I will definitely be using them again in the future!

Date of experience: May 12, 2021
Jules R. Zolucky Rep
over a year old

We did reply to you via email, pls check again.

We have sent you an email based on your query and please check your email inbox.

If you have any more issues, you can chat with us while we are online or contact our CS team via [email protected].
Thanks again and have a nice day!

GB
1 review
1 helpful vote
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Great online shopping experience. I found some summer shirts that my sister wanted, I couldn't find them anywhere else.

Date of experience: May 12, 2021
Texas
1 review
0 helpful votes
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So-so buys
May 12, 2021
Updated review

Tops are cheaply made and not all true to size. The clothing doesn't look in actuality like the pictures in the ads.

Date of experience: May 12, 2021

Great Buys
April 12, 2021
Previous review

Many styles and colors to choose from.

Date of experience: April 12, 2021
Florida
2 reviews
0 helpful votes
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Fine
June 11, 2021
Updated review

The payment option was not working well. It took several tries to pay for my merchandise and I would have preferred not to use paypal.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 12, 2021
Jules R. Zolucky Rep
over a year old

Thanks for your comment. Pls try again if it doesn't work.

We can process payment with paypal. I believe you can use credit card/debit card through paypal as a paypal guest (thus no need a paypal account).
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.


Fine
May 12, 2021
Previous review

The payment option was not working well. It took several tries to pay for my merchandise and I would have preferred not to use paypal.

Date of experience: April 12, 2021
New York
4 reviews
1 helpful vote
Follow deborah a.
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DO NOT BUY. Cheap, badly made & smells.
Items returned still stuck in customs so I never got credit. SCAM.
Zolucky lies. I did respond to them. They just kept my money.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 11, 2021
Jules R. Zolucky Rep
over a year old

Thanks for your comment. We send the item as described. Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.

Illinois
3 reviews
0 helpful votes
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Mixed feelings
June 11, 2021
Updated review

I ordered 2 tops both in medium. One was way too tight and the other one was a little big but I will wear it. I considered sending them both back until I found out that I would have to pay to return them to China. The shipping cost would be probably be more than the tops originally cost me.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 11, 2021
Jules R. Zolucky Rep
over a year old

Thanks for your comment. We did send the correct size.We recommend you use “Size Chart “ to better determine your ideal size, because sizing varies between our items.

”Size Chart ” with detailed product measurements is included on each product page.

As a note, these are measurements for item itself. You can compare these measurements to similar pieces you already own.

Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.
==. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.


Very good so far
November 14, 2020
Previous review

Hope everything fits

Date of experience: November 13, 2020
Georgia
1 review
0 helpful votes
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New ExperienceI Will Not Be Ordering Again
June 10, 2021
Updated review

It took a month to receive three shirts and a pair of shorts. I originally ordered a dress also, as a gift for someone. I finally canceled the dress because I was told it would not arrive for another couple of weeks and the occasion for the dress would be over. I am hoping to see my refund for the dress, soon.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 11, 2021
Jules R. Zolucky Rep
over a year old

Thanks for your comment. Upon checking, your order was delivered.And the last item has been canceled per your requewst.
Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.


New Experience
April 11, 2021
Previous review

I saw lots of pretty items and am anxious to see how they fit and look up close.

Date of experience: April 11, 2021
GB
1 review
0 helpful votes
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I have not worn my new shoes yet, but they are much lighter than most I have. They feel comfortable and fit perfectly.

Date of experience: May 11, 2021
New York
3 reviews
0 helpful votes
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Clothes fit poorly - and are much bigger than stated size.
BIGGEST PROBLEM: CANNOT return, as have to pay postage to send to China.
Very very disappointing :). .
Update and credit to Zolucky: They refunded 55% of my money (They refused to give me any more than that.), so I am upgrading them to 2 stars.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 11, 2021
Jules R. Zolucky Rep
over a year old

Thanks for your comment. We did sent the correct size. You could check the return policy on: https :// zolucky. Com/information/Returns%20%26%20Exchanges
Kindly note that according to our policy, customers will have to pay for the return shipping fees.
Pls kindly understand our return policy.
Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.