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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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Didn't like the fact that I never got a confirmation email regarding my purchase.
Wasn't easy to track the whereabouts of my order.
Took almost a month to receive my orders
Also products run on the small side.
Easy to shop. Products look nice. Hope the quality is there. This is my first order.
Even one star is a lot! Ordered clothes and shoes. Only shoes arrived after almost 2 months. Still waiting for the clothes. Shoes are wrong size as they are much much smaller than the actual size, so I requested to return them. I was then informed I have to ship them to CHINA (!) because the facilities are there and have to pay both for shipping costs and customs. Alternatively, they said they could provide a 5$ refund for me to use in order to order the shoes again!
Shipping is way too much!
Took forever to get it. The fabric is more like Rayon/Poly. Description said it is made from Cotton/Linen. Very unlikely to order from this site again.
Thanks for your comment. We did sent the item as described. Shipping cost depends on the destination and item quantity. You could check the shipping cost when you pay. But we have more discount on our website, you could use it when you pay.
Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.
Very thin material... more than a month to receive... will not order again
Thanks for your comment. Your order was delivered upon checking. It's the normail shipping time. Hope you could understand.
By the way, we did send the items as described.
Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.
Want to wear MORE like these - so trying these for now and using them as INCENTIVE to lose some weight and REALLY enjoy these colors and styles!
The shipping and price are reasonable, each blouse has been exactly as the picture shows, texture and print very well and good quality.
I wanted to find cotton or cotton blend tees. Had to open every description, since that's not a sortable option. Very pretty shirts. I did end up buying a few.
Thanks for your comment. Sorry to hear that the product does not meet your expectations. We send the item as described.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.
I wanted to find cotton or cotton blend tees. Had to open every description, since that's not a sortable option. Very pretty shirts. I did end up buying a few.
Ordered two tops from Zolucky for my wife. In the process of ordering I mistakenly made an error in the address. My mistake. When I tried to change the delivery address... I was told I needed to do that through UPS. But by the time I got to them... it was being returned to the sender. Instead of offering me the opportunity to pay for a 2nd shipping... they told me that I needed to take a refund for 30%. Screw them! They are the worst company in the 21st century. They all want to be Amazon or Ebay... but they are a bunch of small minded small time operators. So buyer beware!
Thanks for your comment. Upon checking, because the wrong address you put on, thus it can't delivered.
You should contact the local shipping carrier to modify the address.
Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.
I wish you'd give rear views, also. Sizing info was confusing.
Thanks for your comment. We send the item as described.
We will forward your feedback to our department to solve out the issue asap.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.
I wish you'd give rear views, also. Sizing info was confusing.
FAKE REVIEWS~~ VERY CHEAP Save the money and trip to Goodwill.
Its not even funny how ugly their clothes are.
Sorry about that.
Would you pls tell us your order number so that we can check for you?
You can send some pics to us to check.
For more information on your order, please contact [email protected]
Many thanks for your patience and I hope you enjoy shopping with us!
Shipping price is too high.
It is higher than other shipping prices on the internet
Have learned my lesson about ordering something without seeing it.
Thanks for your message. You can follow the description to wash it.
For more information on your order, please contact [email protected]
Many thanks for your patience and I hope you enjoy shopping with us!
Loved the look of the dress and anxious to receive it.
I have been in touch with company who is very helpful on getting my refund on the clothes I am not keeping. I will definitely be using them again in the future!
We did reply to you via email, pls check again.
We have sent you an email based on your query and please check your email inbox.
If you have any more issues, you can chat with us while we are online or contact our CS team via [email protected].
Thanks again and have a nice day!
Great online shopping experience. I found some summer shirts that my sister wanted, I couldn't find them anywhere else.
Tops are cheaply made and not all true to size. The clothing doesn't look in actuality like the pictures in the ads.
The payment option was not working well. It took several tries to pay for my merchandise and I would have preferred not to use paypal.
Thanks for your comment. Pls try again if it doesn't work.
We can process payment with paypal. I believe you can use credit card/debit card through paypal as a paypal guest (thus no need a paypal account).
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.
The payment option was not working well. It took several tries to pay for my merchandise and I would have preferred not to use paypal.
DO NOT BUY. Cheap, badly made & smells.
Items returned still stuck in customs so I never got credit. SCAM.
Zolucky lies. I did respond to them. They just kept my money.
Thanks for your comment. We send the item as described. Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.
I ordered 2 tops both in medium. One was way too tight and the other one was a little big but I will wear it. I considered sending them both back until I found out that I would have to pay to return them to China. The shipping cost would be probably be more than the tops originally cost me.
Thanks for your comment. We did send the correct size.We recommend you use “Size Chart “ to better determine your ideal size, because sizing varies between our items.
”Size Chart ” with detailed product measurements is included on each product page.
As a note, these are measurements for item itself. You can compare these measurements to similar pieces you already own.
Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.
==. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.
It took a month to receive three shirts and a pair of shorts. I originally ordered a dress also, as a gift for someone. I finally canceled the dress because I was told it would not arrive for another couple of weeks and the occasion for the dress would be over. I am hoping to see my refund for the dress, soon.
Thanks for your comment. Upon checking, your order was delivered.And the last item has been canceled per your requewst.
Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.
I saw lots of pretty items and am anxious to see how they fit and look up close.
I have not worn my new shoes yet, but they are much lighter than most I have. They feel comfortable and fit perfectly.
Clothes fit poorly - and are much bigger than stated size.
BIGGEST PROBLEM: CANNOT return, as have to pay postage to send to China.
Very very disappointing :). .
Update and credit to Zolucky: They refunded 55% of my money (They refused to give me any more than that.), so I am upgrading them to 2 stars.
Thanks for your comment. We did sent the correct size. You could check the return policy on: https :// zolucky. Com/information/Returns%20%26%20Exchanges
Kindly note that according to our policy, customers will have to pay for the return shipping fees.
Pls kindly understand our return policy.
Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at [email protected] or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!


Thanks for your comment. This is not our company order, pls double check and find the correct company to solve out your problem.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.