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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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Easy to follow lots of merchandise loved it love the sayings even sarcasm
It seems to be very easy to shop, I will let you know overall when I get my items and the length of time I have to wait.
It seems to be very easy to shop, I will let you know overall when I get my items and the length of time I have to wait.
I've had no problems, and the arrivals have been great!
I've had no problems, and the arrivals have been great!
I wish some had regular shirt type collars. At my senior age I don't normally wear
Open top blouses but what I ordered I will wear often. My shopping experience with you was just fine. Everything I needed to know was right on the computer screen.
I wish some had regular shirt type collars. At my senior age I don't normally wear
Open top blouses but what I ordered I will wear often. My shopping experience with you was just fine. Everything I needed to know was right on the computer screen.
Nothing about the product looks like the website. I am very unhappy with the product. The items did not look like the pictures. The sizes were way off. To make matters worse, you are only allowed 15 days (entirely too short) to return them. I contacted the folks to make the return only to find out that with the costs associated with the return the let me know it would cost as much to send them back as I would get. Really bad. I will never buy from them again. The pictures looks so good that it is nothing but deceptive.
They lie about their return policy. They say, "you pay return shipping" and then turn around and say, "you pay return shipping, customs and any discount we apply. Best if you take a 15% credit from us." I received a damaged, heavily stained sweatshirt and a pair of pants with no hem. They say, "Well, some loose threads are normal. If normal in their opinion is NO hem and POOR quality, you don't want to shop here.
Thanks for your comment. Sorry to hear that the product does not meet your expectations. We did sent the item as described.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.
I bought several clothes from this website. One long skirt, 3 long dresses. Everyone has a perfect fit. Your clothing line is fabulous.
I expressed my discontent with Zolucky, and they reached out to me immediately to resolve my complaint. I appreciate this company for putting customer service first, and truly do so!
Do Better on the Shipping Rates!
My first time buying from the site and was looking forward to receive my order. It turns out wrong color was shipped and they wanted a picture of tracking, product outside the bag and inside the bag. In my whole online purchase experience, this is the worst product return experience. I guess you can never compare to Amazon, Macy's, Sephora, Walmart, Sasa, etc or any online companies. By the way, the actual product vs picture is a huge difference besides the wrong color. See picture taken against site https://www.zolucky.com/products/short-sleeve-floral-print-casual-v-neck-shirts-tops. Remember to keep the whole packaging to get an authorization number to return the merchandise!
Thanks for your comment. Sorry to hear that the product does not meet your expectations. We sent the item as described.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.
The dresses that I bought in this online boutique are well made. I have two that I have had for months. They will never go out of style, and if you take care of them, they will last for many years. I just bought another dress today, I hope it is as good as the previous ones.
Absolutely NOTHING in this order is consistent with either the photos on the site catalogue or the descriptions. It is cheap junk. The dress patterns are not a match. The material is so very flimsy it could not make it through a single wash. It is NOT a cotton blend it is synthetic. The shoes are MUCH too large for a size 9 and seem to be made of paper. The shopping bag is not strong enough to carry tissue. I am thoroughly disgusted with the quality and the extraordinary delivery delay. We submitted a full return claim immediately today. They now demand exchanges be shipped to China!
Thanks for your comment. We send the item as described.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.
I only liked one of the T-shirts the other one was really very cheesy looking and cheap looking. I wish I could send it back because I don't like it!
I love the t-shirts and that they are priced inexpensive :)
My online shopping experience was great here, I'll put it on my favorites list, I was surprised by the free shipping offers. Overall this was the best shopping experience I could ask for. I would recommend this website to anyone :)
The clothing items are certainly not run-of-the-mill! Enjoyed spending time just looking at all of your products.
The clothing items are certainly not run-of-the-mill! Enjoyed spending time just looking at all of your products.
I did not realize 10% off 1st order until it was completed! I like the items I saw, will continue to research the rest of your offerings!
I did not realize 10% off 1st order until it was completed! I like the items I saw, will continue to research the rest of your offerings!
I was so excited about my purchase. The clothing was NOTHING like the photographs. The fabric was like a picture of the actual fabric. A shirt looked like a second grader drew it. Jewelry was fine, BUT THE REST WAS GARBAGE.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Can you send us your order number so that we can check for you?
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
The shirt I ordered is beautiful and it fits me well. The moment I am satisfied, I will buy from this online boutique again.
Overall pretty good, but shipping is a deal stopper
Also - just received today... I think it will be too big. Will let you know.
You can get free shipping if order is over $109 after any discount applied(excluding final sale and presale item).
Kindly pls note that size varies from specific items on our website. We recommend you use “Size chart “ in description to better determine your ideal size. Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.
Return Policy
-All Purchase (except final sale item, swimwear, lingeries, bags and accessories) can be returned within 30 days from the delivered date.
Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Any problems, you can email [email protected] or chat with us online for further help.
Have a good day!
Shopped threw many pages. Ordered product April 27 2021 $149.00. STILL NO PRODUCT. No reply from zolucky. No phone numbers to contact this company. Reading thru post - seem like could be scam. VERY unprofessional.
Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
Order status were sent by email 2 days ago. Kindky pls double check. You may need to double check your spam folder if you don't have it.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.
Have a good day!
A wide variety of interesting clothing. First time shopping this site. Takes almost a month to receive your order. Ridiculous
Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
Sorry for the delay issue. It may take more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. We appreciate your patience in these difficult times. Stay safe and take care of each other.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.
Have a good day!
A wide variety of interesting clothing. First time shopping this site. Will definitely be a repeat customer.
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at [email protected] or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!


Thanks for your comment. We will send the item as described. Upon checking, we can't find your order. What is your order number?
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.