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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Great
May 17, 2021
Updated review

Easy to follow lots of merchandise loved it love the sayings even sarcasm

Date of experience: May 17, 2021

Great
April 13, 2021
Previous review

Easy to follow lots of merchandise loved it

Date of experience: April 13, 2021
Wisconsin
2 reviews
0 helpful votes
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Zolucky shopping
May 17, 2021
Updated review

It seems to be very easy to shop, I will let you know overall when I get my items and the length of time I have to wait.

Date of experience: May 17, 2021

Zolucky shopping
April 16, 2021
Previous review

It seems to be very easy to shop, I will let you know overall when I get my items and the length of time I have to wait.

Date of experience: April 16, 2021
Tennessee
1 review
0 helpful votes
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I've had no problems, and the arrivals have been great!

Date of experience: May 17, 2021

I like the styles & the fact even a grandmother can wear them!
December 8, 2020
Previous review

I've had no problems, and the arrivals have been great!

Date of experience: December 8, 2020
Texas
5 reviews
0 helpful votes
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I love your tops & ordered 3.
May 17, 2021
Updated review

I wish some had regular shirt type collars. At my senior age I don't normally wear
Open top blouses but what I ordered I will wear often. My shopping experience with you was just fine. Everything I needed to know was right on the computer screen.

Date of experience: May 16, 2021

I love your tops & ordered 3.
April 16, 2021
Previous review

I wish some had regular shirt type collars. At my senior age I don't normally wear
Open top blouses but what I ordered I will wear often. My shopping experience with you was just fine. Everything I needed to know was right on the computer screen.

Date of experience: April 16, 2021
Tennessee
1 review
0 helpful votes
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Nothing about the product looks like the website. I am very unhappy with the product. The items did not look like the pictures. The sizes were way off. To make matters worse, you are only allowed 15 days (entirely too short) to return them. I contacted the folks to make the return only to find out that with the costs associated with the return the let me know it would cost as much to send them back as I would get. Really bad. I will never buy from them again. The pictures looks so good that it is nothing but deceptive.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 16, 2021
Jules R. — Zolucky Rep
over a year old

Thanks for your comment. We will send the item as described. Upon checking, we can't find your order. What is your order number?
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.

Washington
1 review
0 helpful votes
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They lie about their return policy. They say, "you pay return shipping" and then turn around and say, "you pay return shipping, customs and any discount we apply. Best if you take a 15% credit from us." I received a damaged, heavily stained sweatshirt and a pair of pants with no hem. They say, "Well, some loose threads are normal. If normal in their opinion is NO hem and POOR quality, you don't want to shop here.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 16, 2021
Jules R. — Zolucky Rep
over a year old

Thanks for your comment. Sorry to hear that the product does not meet your expectations. We did sent the item as described.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.

GB
1 review
0 helpful votes
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I bought several clothes from this website. One long skirt, 3 long dresses. Everyone has a perfect fit. Your clothing line is fabulous.

Date of experience: May 16, 2021
California
3 reviews
0 helpful votes
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Company that wants Me to Be Satisfied
May 16, 2021
Updated review

I expressed my discontent with Zolucky, and they reached out to me immediately to resolve my complaint. I appreciate this company for putting customer service first, and truly do so!

Date of experience: May 16, 2021

Shipping rates are extremely HIGH! I won't buy anything else from you!
June 15, 2021
Previous review

Do Better on the Shipping Rates!

Date of experience: May 15, 2021
California
1 review
1 helpful vote
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My first time buying from the site and was looking forward to receive my order. It turns out wrong color was shipped and they wanted a picture of tracking, product outside the bag and inside the bag. In my whole online purchase experience, this is the worst product return experience. I guess you can never compare to Amazon, Macy's, Sephora, Walmart, Sasa, etc or any online companies. By the way, the actual product vs picture is a huge difference besides the wrong color. See picture taken against site https://www.zolucky.com/products/short-sleeve-floral-print-casual-v-neck-shirts-tops. Remember to keep the whole packaging to get an authorization number to return the merchandise!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 16, 2021
Jules R. — Zolucky Rep
over a year old

Thanks for your comment. Sorry to hear that the product does not meet your expectations. We sent the item as described.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.

Virginia
1 review
0 helpful votes
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The dresses that I bought in this online boutique are well made. I have two that I have had for months. They will never go out of style, and if you take care of them, they will last for many years. I just bought another dress today, I hope it is as good as the previous ones.

Date of experience: May 16, 2021
Minnesota
1 review
0 helpful votes
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It is cheap junk
June 15, 2021

Absolutely NOTHING in this order is consistent with either the photos on the site catalogue or the descriptions. It is cheap junk. The dress patterns are not a match. The material is so very flimsy it could not make it through a single wash. It is NOT a cotton blend it is synthetic. The shoes are MUCH too large for a size 9 and seem to be made of paper. The shopping bag is not strong enough to carry tissue. I am thoroughly disgusted with the quality and the extraordinary delivery delay. We submitted a full return claim immediately today. They now demand exchanges be shipped to China!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 16, 2021
Jules R. — Zolucky Rep
over a year old

Thanks for your comment. We send the item as described.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.

Michigan
2 reviews
0 helpful votes
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I only loved one of the T-shirts
May 16, 2021
Updated review

I only liked one of the T-shirts the other one was really very cheesy looking and cheap looking. I wish I could send it back because I don't like it!

Date of experience: May 15, 2021

Love these cute t-shirts
April 15, 2021
Previous review

I love the t-shirts and that they are priced inexpensive :)

Date of experience: April 15, 2021
GB
1 review
0 helpful votes
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My online shopping experience was great here, I'll put it on my favorites list, I was surprised by the free shipping offers. Overall this was the best shopping experience I could ask for. I would recommend this website to anyone :)

Date of experience: May 15, 2021
Mississippi
3 reviews
0 helpful votes
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Unique
May 15, 2021
Updated review

The clothing items are certainly not run-of-the-mill! Enjoyed spending time just looking at all of your products.

Date of experience: May 15, 2021

Unique
April 12, 2021
Previous review

The clothing items are certainly not run-of-the-mill! Enjoyed spending time just looking at all of your products.

Date of experience: April 12, 2021
California
1 review
0 helpful votes
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New shopper
May 15, 2021
Updated review

I did not realize 10% off 1st order until it was completed! I like the items I saw, will continue to research the rest of your offerings!

Date of experience: May 15, 2021

New shopper
April 14, 2021
Previous review

I did not realize 10% off 1st order until it was completed! I like the items I saw, will continue to research the rest of your offerings!

Date of experience: April 14, 2021
Florida
1 review
0 helpful votes
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Garbage. Beware
June 14, 2021

I was so excited about my purchase. The clothing was NOTHING like the photographs. The fabric was like a picture of the actual fabric. A shirt looked like a second grader drew it. Jewelry was fine, BUT THE REST WAS GARBAGE.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 15, 2021
Jules R. — Zolucky Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

Can you send us your order number so that we can check for you?

We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.

GB
1 review
0 helpful votes
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Very satisfied.
June 14, 2021

The shirt I ordered is beautiful and it fits me well. The moment I am satisfied, I will buy from this online boutique again.

Date of experience: May 14, 2021
Idaho
1 review
0 helpful votes
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Shipping is too high!
June 13, 2021
Updated review

Overall pretty good, but shipping is a deal stopper

Also - just received today... I think it will be too big. Will let you know.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 14, 2021
Jules R. — Zolucky Rep
over a year old

You can get free shipping if order is over $109 after any discount applied(excluding final sale and presale item).
Kindly pls note that size varies from specific items on our website. We recommend you use “Size chart “ in description to better determine your ideal size. Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.
Return Policy
-All Purchase (except final sale item, swimwear, lingeries, bags and accessories) can be returned within 30 days from the delivered date.

Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.

We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Any problems, you can email [email protected] or chat with us online for further help.
Have a good day!


Shipping is too high!
May 14, 2021
Previous review

Overall pretty good, but shipping is a deal stopper

Date of experience: April 14, 2021
Florida
1 review
0 helpful votes
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.
June 13, 2021

Shopped threw many pages. Ordered product April 27 2021 $149.00. STILL NO PRODUCT. No reply from zolucky. No phone numbers to contact this company. Reading thru post - seem like could be scam. VERY unprofessional.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 14, 2021
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.

Order status were sent by email 2 days ago. Kindky pls double check. You may need to double check your spam folder if you don't have it.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Any problems, you can email [email protected] or chat with us online for further help.

Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.

Have a good day!

Pennsylvania
1 review
0 helpful votes
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Great looking products
June 13, 2021
Updated review

A wide variety of interesting clothing. First time shopping this site. Takes almost a month to receive your order. Ridiculous

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 14, 2021
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.

Sorry for the delay issue. It may take more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. We appreciate your patience in these difficult times. Stay safe and take care of each other.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Any problems, you can email [email protected] or chat with us online for further help.

Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.

Have a good day!


Great products
April 13, 2021
Previous review

A wide variety of interesting clothing. First time shopping this site. Will definitely be a repeat customer.

Date of experience: April 12, 2021