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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

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GB
1 review
0 helpful votes
Follow Lanore A.
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Very good online boutique with a very correct price and the website is very beautiful, one of the most beautiful of the competitors.

Date of experience: May 19, 2021
Texas
1 review
0 helpful votes
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Good
May 19, 2021
Updated review

Very good, good, good, good, good, good, good, good.

Date of experience: May 19, 2021

Good
April 19, 2021
Previous review

Very good, good, good

Date of experience: April 19, 2021
Minnesota
2 reviews
0 helpful votes
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Returns
June 18, 2021
Updated review

Good selection. Size XS would be nice to have available.

Also, I'm attempting to return one item. I tried to contact Zolucky twice and still haven't heard back. That's what's giving them a low rating right now.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 19, 2021
Jules R. — Zolucky Rep
over a year old

Thanks for your comment. We send the item as described. If you don't want to keep the order, you could contact us for the return label when you receive it.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.


Selection
April 19, 2021
Previous review

Good selection. Size XS would be nice to have available.

Date of experience: April 19, 2021
New York
1 review
0 helpful votes
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Great Selection
May 19, 2021
Updated review

Enjoyable shopping experience, big selection to choose from, reasonable prices.

Date of experience: May 18, 2021

Great Selection
April 14, 2021
Previous review

Enjoyable shopping experience, big selection to choose from, reasonable prices.

Date of experience: April 13, 2021
Tennessee
1 review
0 helpful votes
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Ok
June 18, 2021
Updated review

We receive the most of the order but the clothes are not true to size

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 18, 2021
Jules R. — Zolucky Rep
over a year old

Sorry that you are not satisfied with the item(s).

We`ll keep improving our products, delivery and services.

If you run into any issues, feel free to drop us an email [email protected] and we will get back to you ASAP.


Great
April 19, 2021
Previous review

It was a great experience

Date of experience: April 18, 2021
Washington
1 review
0 helpful votes
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Took to long
June 18, 2021
Updated review

Was to hard to get what wanted on the check out what I received was not what was advertised, was not any thing like the picture. It was not even close to fitting. Very poorly made. Wish I never saw your add,

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 18, 2021
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.

If you run into any issues, feel free to drop us an email [email protected] and we will get back to you ASAP.


Took to long
May 18, 2021
Previous review

Was to hard to get what wanted on the check out

Date of experience: April 18, 2021
Canada
1 review
0 helpful votes
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Nice fashions
May 18, 2021
Updated review

Easy! Fun to shop on this site. Great choices too and I will keep looking

Date of experience: May 18, 2021

Nice fashions
April 18, 2021
Previous review

Easy! Fun to shop on this site.

Date of experience: April 18, 2021
GB
1 review
0 helpful votes
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I will buy from this store in the future without hesitation. The website is excellent, fast delivery. I am very satisfied with my experience

Date of experience: May 18, 2021
Tennessee
1 review
0 helpful votes
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I love this store!
May 18, 2021
Updated review

Thanks for a smooth and fun shopping spree! I'm so happy that I found your store.

Date of experience: May 18, 2021

I love this store!
April 16, 2021
Previous review

Thanks for a smooth and fun shopping spree! I'm so happy that I found your store.

Date of experience: April 16, 2021
Ohio
2 reviews
0 helpful votes
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Unwearable
May 18, 2021
Updated review

Frustrated. Expensive and difficult to return. I will not order from China again!

Date of experience: May 18, 2021

A bit slow loading but prices are fabulous!
April 15, 2021
Previous review

It's all good...

Date of experience: April 14, 2021
Massachusetts
1 review
0 helpful votes
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First time
May 18, 2021
Updated review

Overall good experience-Reasonable quality for the price. Happy with purchases and while delivery came in multiple shipments over a 3 week period I am not unhappy.

Date of experience: May 18, 2021

First time
April 17, 2021
Previous review

Great selection and prices - hopefully the shipping will be quick / timely

Date of experience: April 17, 2021
Florida
2 reviews
0 helpful votes
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Nice things
June 17, 2021
Updated review

I want to take advantage of the Buy 5 and get 1 Free. But I could not figure out how to do it.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 18, 2021
Jules R. — Zolucky Rep
over a year old

Sorry for any inconvenience caused.

Per checking. One discount has been applied. Pls understand only one discount can be applied for one order once. So, no Buy 5 and get 1 Free.

Any problems, you can email [email protected] for further help. You can also chat with us online.


Unclear direction
April 17, 2021
Previous review

I want to take advantage of the Buy 5 and get 1 Free. But I could not figure out how to do it.

Date of experience: April 17, 2021
Washington
1 review
0 helpful votes
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The blouses did not fit properly and it has been basically IMPOSSIBLE to return them. I received NO packing slip with return information. When I went online I found there is no phone number to contact you but I "spoke" to someone in another country (I could tell by that person's clumsy use of English!) who told me I would have to contact someplace else to get return label information. I was asked why I was returning and when I said the blouses didn't fit I was offered 15% to have them fixed. And, I was told that if I wanted to return them it would cost a lot and take a lot of time because they would be sent to China! WHAT? China - good heavens. I will never order again. I still have the blouses and accepted the 15% which is less than $10 because it was impossible to figure out how to return them. Total frustration! I wanted to return them and get a refund! Never again with Zolucky!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 17, 2021
Jules R. — Zolucky Rep
over a year old

Sorry that you are not satisfied with the item(s).

We`ll keep improving our products, delivery and services.

If you run into any issues, feel free to drop us an email [email protected] and we will get back to you ASAP.


Easy to select and check out
April 12, 2021
Previous review

So far, ordering has been easy - will see how things go when I receive the clothes!

Date of experience: April 12, 2021
Texas
1 review
0 helpful votes
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I really loved the articles that I ordered. They look just like the pictures. The only negative is the amount of time it took them to be delivered - almost 1 month.

Date of experience: May 17, 2021

Loved the Selection
April 16, 2021
Previous review

I really loved the articles that I ordered. They look just like the pictures. The only negative is the amount of time it took them to be delivered - almost 1 month.

Date of experience: April 16, 2021
Texas
1 review
0 helpful votes
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Sizing was abit off
May 18, 2021
Updated review

Great! The pictures were lovely and I am looking forward to wearing the items.

Date of experience: May 17, 2021

I hope I am as pleased with my order!
April 17, 2021
Previous review

Great! The pictures were lovely and I am looking forward to wearing the items with pride.

Date of experience: April 17, 2021
Florida
1 review
0 helpful votes
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New customer
June 16, 2021
Updated review

Looking forward to my shipment. Hope the dresses are nice.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 17, 2021
Jules R. — Zolucky Rep
over a year old

Sorry that you are not satisfied with the item(s).

If you need to return, you could contact us via email / chat.

We`ll keep improving our products, delivery and services.

If you run into any issues, feel free to drop us an email [email protected] and we will get back to you ASAP.


New customer
April 17, 2021
Previous review

Looking forward to my shipment. Hope the dresses are nice.

Date of experience: April 17, 2021
GB
1 review
0 helpful votes
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Very satisfied!
June 16, 2021

Online boutique with very cool and original designs, at a good price, quality and size are normal. I only bought 2 dresses but I am satisfied with both

Date of experience: May 17, 2021
Minnesota
1 review
0 helpful votes
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It was very easy to navigate the departments and pick out what I wanted

Date of experience: May 17, 2021

I love Shopping with Zolucky for unique age appropriate styles
April 15, 2021
Previous review

It was very easy to navigate the departments and pick out what I wanted

Date of experience: April 15, 2021
California
2 reviews
0 helpful votes
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Cute clothes
May 17, 2021
Updated review

Because of the pandemic it took awhile for products to arrive. I like the shirts. The size 9 shoes I purchased run big. I may have to wear wool socks with them. They seem bigger than 9.

Date of experience: May 17, 2021

Cool clothes
April 17, 2021
Previous review

Fun, enjoyable.

Date of experience: April 16, 2021
Colorado
1 review
0 helpful votes
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Be careful of this website...
June 16, 2021
Updated review

This website is like quicksand. You look at all these great styles and want to choose so many of them, but beware. It took, like, FOREVER for it to arrive and when it did, the material was cheap and it was too small, and it was a Medium. Now I have to go to the trouble of returning it. I'm now waiting for the rest of my order to arrive (some day) to see if I'll have to return it as well before I begin the process of returning what's already arrived. What a drag! I won't be shopping with Zolucky again in this lifetime!

Date of experience: May 17, 2021

Too much of a great thing...
April 17, 2021
Previous review

As Mae West once said, "Too much of a good thing... can be wonderful." And that's this site! On my goodness, so many wonderful styles to choose from and only so many hours in the day to shop!... :) Be sure to make time for this one, you'll need it!

Date of experience: April 16, 2021