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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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Very good online boutique with a very correct price and the website is very beautiful, one of the most beautiful of the competitors.
Good selection. Size XS would be nice to have available.
Also, I'm attempting to return one item. I tried to contact Zolucky twice and still haven't heard back. That's what's giving them a low rating right now.
Enjoyable shopping experience, big selection to choose from, reasonable prices.
Enjoyable shopping experience, big selection to choose from, reasonable prices.
Sorry that you are not satisfied with the item(s).
We`ll keep improving our products, delivery and services.
If you run into any issues, feel free to drop us an email [email protected] and we will get back to you ASAP.
Was to hard to get what wanted on the check out what I received was not what was advertised, was not any thing like the picture. It was not even close to fitting. Very poorly made. Wish I never saw your add,
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
If you run into any issues, feel free to drop us an email [email protected] and we will get back to you ASAP.
Easy! Fun to shop on this site. Great choices too and I will keep looking
I will buy from this store in the future without hesitation. The website is excellent, fast delivery. I am very satisfied with my experience
Thanks for a smooth and fun shopping spree! I'm so happy that I found your store.
Thanks for a smooth and fun shopping spree! I'm so happy that I found your store.
Frustrated. Expensive and difficult to return. I will not order from China again!
Overall good experience-Reasonable quality for the price. Happy with purchases and while delivery came in multiple shipments over a 3 week period I am not unhappy.
Great selection and prices - hopefully the shipping will be quick / timely
I want to take advantage of the Buy 5 and get 1 Free. But I could not figure out how to do it.
Sorry for any inconvenience caused.
Per checking. One discount has been applied. Pls understand only one discount can be applied for one order once. So, no Buy 5 and get 1 Free.
Any problems, you can email [email protected] for further help. You can also chat with us online.
I want to take advantage of the Buy 5 and get 1 Free. But I could not figure out how to do it.
The blouses did not fit properly and it has been basically IMPOSSIBLE to return them. I received NO packing slip with return information. When I went online I found there is no phone number to contact you but I "spoke" to someone in another country (I could tell by that person's clumsy use of English!) who told me I would have to contact someplace else to get return label information. I was asked why I was returning and when I said the blouses didn't fit I was offered 15% to have them fixed. And, I was told that if I wanted to return them it would cost a lot and take a lot of time because they would be sent to China! WHAT? China - good heavens. I will never order again. I still have the blouses and accepted the 15% which is less than $10 because it was impossible to figure out how to return them. Total frustration! I wanted to return them and get a refund! Never again with Zolucky!
Sorry that you are not satisfied with the item(s).
We`ll keep improving our products, delivery and services.
If you run into any issues, feel free to drop us an email [email protected] and we will get back to you ASAP.
So far, ordering has been easy - will see how things go when I receive the clothes!
I really loved the articles that I ordered. They look just like the pictures. The only negative is the amount of time it took them to be delivered - almost 1 month.
I really loved the articles that I ordered. They look just like the pictures. The only negative is the amount of time it took them to be delivered - almost 1 month.
Great! The pictures were lovely and I am looking forward to wearing the items.
Great! The pictures were lovely and I am looking forward to wearing the items with pride.
Sorry that you are not satisfied with the item(s).
If you need to return, you could contact us via email / chat.
We`ll keep improving our products, delivery and services.
If you run into any issues, feel free to drop us an email [email protected] and we will get back to you ASAP.
Online boutique with very cool and original designs, at a good price, quality and size are normal. I only bought 2 dresses but I am satisfied with both
It was very easy to navigate the departments and pick out what I wanted
It was very easy to navigate the departments and pick out what I wanted
Because of the pandemic it took awhile for products to arrive. I like the shirts. The size 9 shoes I purchased run big. I may have to wear wool socks with them. They seem bigger than 9.
This website is like quicksand. You look at all these great styles and want to choose so many of them, but beware. It took, like, FOREVER for it to arrive and when it did, the material was cheap and it was too small, and it was a Medium. Now I have to go to the trouble of returning it. I'm now waiting for the rest of my order to arrive (some day) to see if I'll have to return it as well before I begin the process of returning what's already arrived. What a drag! I won't be shopping with Zolucky again in this lifetime!
As Mae West once said, "Too much of a good thing... can be wonderful." And that's this site! On my goodness, so many wonderful styles to choose from and only so many hours in the day to shop!... :) Be sure to make time for this one, you'll need it!
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at [email protected] or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!


Thanks for your comment. We send the item as described. If you don't want to keep the order, you could contact us for the return label when you receive it.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.