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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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1st time buyer. Waiting to see product. Shopping easy!
When it came, clothes were shipped separately. I liked one shirt, but not the other.
Easy to order, check out, and pay; however the merchandise was too small, the bottom of the dress dragged the floor so that I would trip on it, and most importantly, the print, color, and material were not as the picture in the ad, making it impossible to return to China!
Easy to navigate site, lots of great items to choose from. Some items great quality and some not what I expected or hoped for. Overall, I will purchase again.
Easy to navigate site, lots of great items to choose from.
I was given the wong tracking number on atleast 3 separate emails from zolucky. Once I received the correct i was able to contact usps and get my package. It had been sitting at the post office for over a week and was within days of being returned. Happy with content. If i order again and tracking # doesn't work they will be getting lots of emails from me.
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
The tracking number is correct. We didn't give you a wrong info. You can visit https://zolucky.com/order-query to check.
For more details. Kindly pls check the info we sent or email from [email protected].
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!
I first found the sight on my phone ordering was difficult, I would want 1 item but the site thought I wanted multiple could not reduce quantity so I just canceled and tried the next day on the computer, easy. Shipping was a little high, yes I know it is free over 100 but I am a first time buyer and it is hard to tell quality
If the reviews can be believed, I may have found my new fave! I have been so very happy with everything I have received so far!
If the reviews can be believed, I may have found my new fave!
Chose what I wanted to purchase, checked out with PayPal, done, less than 10 minutes. However, the product comes from Asia and it took one month to receive it.
Chose what I wanted to purchase, checked out with PayPal, done, less than 10 minutes.
Well, too many pop-ups about notifications for news.
Well, too many pop-ups about notifications for news.
I love your shoes and decided I had to have a new pair of sandals. They have been ordered and will get to me just in time for spring wear. It took soooooooo long for them to arrive. Glad I didn't have special occasion that I needed them for. Where are you located? You must be overseas, yes?
Thank you for your feedback. Gald to hear that you like our products.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.
Have a good day!
I love your shoes and decided I had to have a new pair of sandals. They have been ordered and will get to me just in time for spring wear.
Appears to be my style of clothing at my kind of price. What are return policies did not see them?
I love the look of items but was surprised at material when received. Top's fit was a bit off and dresses should have been xxl. Panty's were just right and fit and hung well. I did not realize I was ordering from UK?
Appears to be my style of clothing at my kind of price. What are return policies did not see them?
Find clothes that are not easy in physical stores and at better prices. I have made several purchases online with them and they never disappoint.
Website slow and difficult to navigate because many items are shown more than once.
I could not find a link for T-shirts or Tops so had to manually key that into search bar.
One of the tops was good, the other not so much. Way to small and the material was paper thin.
Easy to use site: decent quality products. All in all, satisfied with order & delivery
The online boutique is perfectly configured so that you find everything you are looking for, the price is excellent and only considering the conversions in USD and such, I would recommend it to all the girls who want to be fashionable.
Also, it would be nice if all the clothes were rated and stated how they were after washing and if they needed a touch up with an iron.
The clothes did not fit as pictured and the quality of the fabric is not good.
Also, it would be nice if all the clothes were rated and stated how they were after washing and if they needed a touch up with an iron.
I ordered 3 shirts of the same size... one was too small, but I elected not to go through the hassle of sending it back!
Everything was disappointing! Ordered several shirts and 2 pairs of shoes. Cheap materials, poor quality and the shirts especially, are so tacky! They looked beautiful on models, but the material is more like a swim too, sheer and shiny! Wish I could warn people away from this stuff, will not. E ordering agsin!
Selection is great, but the shipping prices are outrageous!
Thanks for your comment.
Shipping cost depends on the destination and item quantity. You could check the shipping cost when you pay. But we have more discount on our website, you could use it when you pay.
Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.
Selection is great, but the shipping prices are outrageous!
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at [email protected] or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!


Thank you for your feedback.
We received your complaint on sitejabber. We value your business and we promise you that we will settle this matter at the best way we can.
We have sent info to you. Pls check and reply us asap so that we can help you solve the issue.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!