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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
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Spg
May 22, 2021
Updated review

1st time buyer. Waiting to see product. Shopping easy!
When it came, clothes were shipped separately. I liked one shirt, but not the other.

Date of experience: May 22, 2021

Spg
April 22, 2021
Previous review

1st time buyer. Waiting to see product. Shopping easy!

Date of experience: April 21, 2021
Florida
1 review
0 helpful votes
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Disappointment
June 21, 2021
Updated review

Easy to order, check out, and pay; however the merchandise was too small, the bottom of the dress dragged the floor so that I would trip on it, and most importantly, the print, color, and material were not as the picture in the ad, making it impossible to return to China!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 22, 2021
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback.

We received your complaint on sitejabber. We value your business and we promise you that we will settle this matter at the best way we can.

We have sent info to you. Pls check and reply us asap so that we can help you solve the issue.

We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.

Have a nice day!


Easy
April 21, 2021
Previous review

Easy to order, check out, and pay

Date of experience: April 21, 2021
North Carolina
1 review
0 helpful votes
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Good selection, great service.
May 22, 2021
Updated review

Easy to navigate site, lots of great items to choose from. Some items great quality and some not what I expected or hoped for. Overall, I will purchase again.

Date of experience: May 22, 2021

Great selection!
April 22, 2021
Previous review

Easy to navigate site, lots of great items to choose from.

Date of experience: April 22, 2021
GB
1 review
0 helpful votes
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Good job.
June 21, 2021

I found the perfect dress here, when my pants arrived it was the same one I saw online. Shipping was faster than expected.

Date of experience: May 22, 2021
Louisiana
1 review
0 helpful votes
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Wrong tracking number
June 21, 2021
Updated review

I was given the wong tracking number on atleast 3 separate emails from zolucky. Once I received the correct i was able to contact usps and get my package. It had been sitting at the post office for over a week and was within days of being returned. Happy with content. If i order again and tracking # doesn't work they will be getting lots of emails from me.

Date of experience: May 22, 2021
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.

The tracking number is correct. We didn't give you a wrong info. You can visit https://zolucky.com/order-query to check.

For more details. Kindly pls check the info we sent or email from [email protected].

We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.

Have a nice day!


Big screen ease
April 22, 2021
Previous review

I first found the sight on my phone ordering was difficult, I would want 1 item but the site thought I wanted multiple could not reduce quantity so I just canceled and tried the next day on the computer, easy. Shipping was a little high, yes I know it is free over 100 but I am a first time buyer and it is hard to tell quality

Date of experience: April 21, 2021
Virginia
1 review
0 helpful votes
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If the reviews can be believed, I may have found my new fave! I have been so very happy with everything I have received so far!

Date of experience: May 22, 2021

Easy site to maneuver
April 22, 2021
Previous review

If the reviews can be believed, I may have found my new fave!

Date of experience: April 22, 2021
South Carolina
1 review
0 helpful votes
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Easy ordering
May 22, 2021
Updated review

Chose what I wanted to purchase, checked out with PayPal, done, less than 10 minutes. However, the product comes from Asia and it took one month to receive it.

Date of experience: May 22, 2021

Easy ordering
January 3, 2021
Previous review

Chose what I wanted to purchase, checked out with PayPal, done, less than 10 minutes.

Date of experience: January 3, 2021
California
1 review
0 helpful votes
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Too much with the news and updates
May 22, 2021
Updated review

Well, too many pop-ups about notifications for news.

Date of experience: May 21, 2021

Too much with the news and updates
April 22, 2021
Previous review

Well, too many pop-ups about notifications for news.

Date of experience: April 21, 2021
Colorado
1 review
0 helpful votes
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So tempting I couldn't resist.
June 20, 2021
Updated review

I love your shoes and decided I had to have a new pair of sandals. They have been ordered and will get to me just in time for spring wear. It took soooooooo long for them to arrive. Glad I didn't have special occasion that I needed them for. Where are you located? You must be overseas, yes?

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 21, 2021
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback. Gald to hear that you like our products.

We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Any problems, you can email [email protected] or chat with us online for further help.

Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.

Have a good day!


So tempting I couldn't resist.
February 27, 2021
Previous review

I love your shoes and decided I had to have a new pair of sandals. They have been ordered and will get to me just in time for spring wear.

Date of experience: February 27, 2021
Illinois
2 reviews
0 helpful votes
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Appears to be my style of clothing at my kind of price. What are return policies did not see them?
I love the look of items but was surprised at material when received. Top's fit was a bit off and dresses should have been xxl. Panty's were just right and fit and hung well. I did not realize I was ordering from UK?

Date of experience: May 21, 2021

Hope everything Fits first time purchasing
May 21, 2021
Previous review

Appears to be my style of clothing at my kind of price. What are return policies did not see them?

Date of experience: April 21, 2021
Washington
2 reviews
0 helpful votes
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Order
May 21, 2021

As expected;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;

Date of experience: May 21, 2021
GB
1 review
0 helpful votes
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Find clothes that are not easy in physical stores and at better prices. I have made several purchases online with them and they never disappoint.

Date of experience: May 21, 2021
Texas
2 reviews
0 helpful votes
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Shipping cost is extremely high
May 21, 2021
Updated review

Website slow and difficult to navigate because many items are shown more than once.

Date of experience: May 20, 2021

Shipping cost is extremely high
April 20, 2021
Previous review

I could not find a link for T-shirts or Tops so had to manually key that into search bar.

Date of experience: April 20, 2021
Oregon
1 review
0 helpful votes
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Satisfaction w/Product
May 21, 2021
Updated review

One of the tops was good, the other not so much. Way to small and the material was paper thin.

Date of experience: May 20, 2021

Quick and easy
April 21, 2021
Previous review

Easy site to use

Date of experience: April 20, 2021
Ohio
2 reviews
0 helpful votes
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Nice, unusual items for gifting
May 20, 2021
Updated review

Easy to use site: decent quality products. All in all, satisfied with order & delivery

Date of experience: May 20, 2021

Rather easy to use
April 19, 2021
Previous review

Navigating was easy, Thank you!

Date of experience: April 18, 2021
GB
1 review
0 helpful votes
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The online boutique is perfectly configured so that you find everything you are looking for, the price is excellent and only considering the conversions in USD and such, I would recommend it to all the girls who want to be fashionable.

Date of experience: May 20, 2021
Virginia
1 review
0 helpful votes
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All your clothes look beautiful in the pictures.
May 20, 2021
Updated review

Also, it would be nice if all the clothes were rated and stated how they were after washing and if they needed a touch up with an iron.

The clothes did not fit as pictured and the quality of the fabric is not good.

Date of experience: May 20, 2021

Also, it would be nice if all the clothes were rated and stated how they were after washing and if they needed a touch up with an iron.

Date of experience: April 20, 2021
Wisconsin
1 review
0 helpful votes
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Wrong size
May 20, 2021
Updated review

I ordered 3 shirts of the same size... one was too small, but I elected not to go through the hassle of sending it back!

Date of experience: May 20, 2021

Great
April 20, 2021
Previous review

Fast ans easy

Date of experience: April 20, 2021
Washington
1 review
0 helpful votes
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Disappointed!
May 20, 2021
Updated review

Everything was disappointing! Ordered several shirts and 2 pairs of shoes. Cheap materials, poor quality and the shirts especially, are so tacky! They looked beautiful on models, but the material is more like a swim too, sheer and shiny! Wish I could warn people away from this stuff, will not. E ordering agsin!

Date of experience: May 19, 2021

Very easy
April 19, 2021
Previous review

Cute stuff and good deals!

Date of experience: April 19, 2021
Illinois
1 review
0 helpful votes
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First time buyer
June 19, 2021
Updated review

Selection is great, but the shipping prices are outrageous!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 19, 2021
Jules R. — Zolucky Rep
over a year old

Thanks for your comment.
Shipping cost depends on the destination and item quantity. You could check the shipping cost when you pay. But we have more discount on our website, you could use it when you pay.
Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.


First time buyer
May 19, 2021
Previous review

Selection is great, but the shipping prices are outrageous!

Date of experience: April 19, 2021