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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

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Florida
2 reviews
0 helpful votes
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Blouses received were garbage
June 26, 2021
Updated review

The 2 blouses I received were the cheapest, roughest, nastiest fabric and make I have ever seen. The adult XL I ordered wouldn't fit a large child never mind an adult. The fabric is oppressive hot and scratchy. What junk... absolute junk.
I requested the remaining items be canceled. I have no intention of paying for any further items of such horrible low quality.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 27, 2021
Jules R. Zolucky Rep
over a year old

Thanks for your comment. We did sent the item as described. Sorry to hear that the product does not meet your expectations.
Rest order has been canceled per your request.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.


Easy to flip through pages
April 27, 2021
Previous review

Lots of beautiful items to choose from, great shoe selection, too.

Date of experience: April 27, 2021
North Carolina
1 review
0 helpful votes
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I ordered about 10 things! I ordered all mediums! They sent all XXXLarge! Terrible company do not order from here they will not fix their own mistakes! How am i going to use an XXXLarge? Beware! They will only send what they have in stock they care nothing about your size!
I am disgusted and wasted a lot of money here! BUYER BEWARE! TERRIBLE FRAUDULENT COMPANY!

Date of experience: May 27, 2021
Jules R. Zolucky Rep
over a year old

Thanks for your comment. Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We did sent the item as described.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.

California
1 review
0 helpful votes
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Not the same
May 27, 2021
Updated review

The sandals I purchased don't look anything the picture when I ordered. I normally take an 8 1/2 shoe but I go to a size 8 for sandals. These are too long AND very wide. When I contacted them, they told me to keep the sandals and I would get a 25% refund! Unacceptable...

Date of experience: May 26, 2021

So Far, So Good
April 22, 2021
Previous review

Hoping the quality is good too

Date of experience: April 21, 2021
New Hampshire
1 review
0 helpful votes
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Ok now
May 27, 2021
Updated review

Was not giving me my discount. Then gave me the discount but took a month to get here. I dislike the clothing and have asked to return them.

Date of experience: May 26, 2021

Ok now
April 26, 2021
Previous review

Was not giving me my discount.

Date of experience: April 26, 2021
Colorado
1 review
0 helpful votes
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Fun clothes
June 25, 2021
Updated review

I enjoyed shopping these products. They are very fun and hope they are fun to wear and that they fit.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 26, 2021
Jules R. Zolucky Rep
over a year old

Sorry that you are not satisfied with the item(s).

We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

If you run into any issues, feel free to drop us an email [email protected] and we will get back to you ASAP.


Fun clothes
April 19, 2021
Previous review

I enjoyed shopping these products. They are very fun and hope they are fun to wear and that they fit.

Date of experience: April 19, 2021
GB
1 review
0 helpful votes
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Excellent service.
June 25, 2021

I never thought I'd be a fan of the boots they sell here, but now I am. After buying a pair for myself just for fun, I started to enjoy it.

Date of experience: May 26, 2021
Latvia
1 review
0 helpful votes
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Pasūtījumu saņēmu 36 dienu laikā. Drēbes ļoti nekvalitatīvas, ražotas Ķīnā. Ne audums, ne apģērba modelis neatbilda tam, kāds bija parādīts attēlos. Ne tuvu tam! Audums nekvalitatīvs sintētisks, kaut aprakstā bija teikts, ka blūzes ir no lina un kokvilnas auduma. Cena neadekvāta šādas kvalitātes precei. Esmu ļoti, ļoti vīlusies. Šādu apģērbu nevēlos valkāt.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 26, 2021
Jules R. Zolucky Rep
over a year old

Sorry. This is zolucky.com. The order number is incorrect. Kindly pls double check.

Oregon
1 review
0 helpful votes
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It took a while for my order to get here, but I was very happy to receive it. Then I tried the clothes on. Out of the numerous things that I ordered, only one item fit.

I have filled out the paperwork over six times to return my items and get a credit. This is the first that I've heard from them. That is poor service.

Date of experience: May 25, 2021

So far, so good
April 26, 2021
Previous review

Wondering why it will take so long to be here!

Date of experience: April 25, 2021
Michigan
2 reviews
0 helpful votes
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Mixed experience.
May 26, 2021
Updated review

Descriptions of products are detailed and ordering is easy. However, I needed to return two items due to size and tried to contact Zolucky multiple times. They finally responded by saying they would give me 15% off a future purchase if I didn't return the items. This doesn't help me with the items that are too large and the original purchase price.

Date of experience: May 25, 2021

Easy to place order.
April 22, 2021
Previous review

Descriptions of products are detailed and ordering is easy.

Date of experience: April 22, 2021
Florida
1 review
0 helpful votes
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The pants were super comfortable. I bought two and they came super fast. They are tight enough to support your muscles when you exercise and will not roll up or tighten your belly until you can't breathe. Definitely the best pants I've owned so far. I will definitely buy again online here.

Date of experience: May 25, 2021
Washington
1 review
0 helpful votes
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Shopping experience
May 25, 2021
Updated review

First time shopping this site. When I recieve my order and see if they fit I will submit my opinion. Fair enough?

Date of experience: May 24, 2021

Shopping experience
April 24, 2021
Previous review

First time shopping this site. When I recieve my order and see if they fit I will submit my opinion. Fair enough?

Date of experience: April 24, 2021
Colorado
1 review
0 helpful votes
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Online purchasing
June 24, 2021
Updated review

Shipping takes months/ multiple months. Unrealistic.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 24, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.

Delivery Time=Processing Time+Shipping Time

Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.

It will need 3-5 business days of processing time and then 10-15 business days of shipping time. Therefore, you can expect to receive item(s) in 13-20 business days.

Your order was delivered and it did deliver within 20 days. For more details. Kindly pls check the info we sent.

We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.

Have a nice day!


Online purchasing
April 22, 2021
Previous review

Fairly easy to navigate

Date of experience: April 22, 2021
California
1 review
0 helpful votes
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Fast and Easy!
May 24, 2021
Updated review

Extremely enjoyable shopping experience! Finding the item/sizing I needed was fast/simple.

Date of experience: May 24, 2021

Fast and Easy
April 22, 2021
Previous review

Extremely enjoyable shopping experience!

Date of experience: April 22, 2021
GB
1 review
0 helpful votes
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I love how quickly this website handled my order. I'd like to see more angle shots on clothing, especially the ones from behind. I had a hard time determining how long it would be.

Date of experience: May 24, 2021
West Virginia
1 review
0 helpful votes
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Cute shoes.
May 24, 2021
Updated review

Unfortunately for me, they were too big and I was unable to return them for a full refund. I did get a small amount back, I reordered the shoes in the right size because they were so cute.

Date of experience: May 24, 2021

Cute shoes and good prices
April 24, 2021
Previous review

Easy website to navigate

Date of experience: April 24, 2021
Kentucky
1 review
0 helpful votes
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A little disappointed.
May 24, 2021
Updated review

A little expensive for shipping and took almost 1 month to receive.

Date of experience: May 24, 2021

Great!
April 22, 2021
Previous review

Easy to order, but expensive shipping!

Date of experience: April 22, 2021
California
1 review
1 helpful vote
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I purchased a jacket 4 weeks before a trip, it arrived 3 weeks after I returned. I did not like the material at all and sent it back for a full refund. 5 months later the item was sent back to me "Return to Sender" I will never shop here again. Be Careful all from China (which is fine) but no help in returning and now I am out of $73.00. $53.00 for the initial purchase and $27.00 to return all in vain. I returned the item with in 4 days of receiving it and just now the packaged was returned 5 months later. See images below
I will post bad reviews for this site often. Horrible experience

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 23, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.

We didn't receive the return package yet. After receiving the return package, we will process the full refund of the item(s) for you.

We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.

Have a nice day!

GB
1 review
0 helpful votes
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I finally received my order, I did not know that it takes only 12 days to send an order, I received my order and everything went well, the clothes are perfect and fit me.

Date of experience: May 23, 2021
North Carolina
1 review
0 helpful votes
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Very nice clothes!
May 22, 2021
Updated review

Very good. Good quality and very nice designs on these shirts.

Date of experience: May 22, 2021

Nice clothes, i hope they fit!
April 20, 2021
Previous review

Very good!

Date of experience: April 20, 2021
Georgia
5 reviews
0 helpful votes
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Shopping
May 22, 2021
Updated review

Great selection. Easy shopping. Only wish items came faster.

Date of experience: May 22, 2021

Easy Shopping
April 22, 2021
Previous review

Easy shopping experience

Date of experience: April 22, 2021