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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Elizabeth H.
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Not as pictured
June 10, 2021

It's been a month since I placed an order for 7 dresses. So far I have received 4 of the 7 dresses and they aren't anything like the pics and quality is poor. Not worth cost and headache. Will not purchase anything from so lucky again.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 10, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback.

We received your complaint on sitejabber. We value your business and we promise you that we will settle this matter at the best way we can.

We can‘t find your order. What's the correct order number?

We`ll keep improving our products, delivery and services.

Have a nice day!

Pennsylvania
1 review
0 helpful votes
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The product was not what I expected
May 11, 2021
Updated review

I did not have a problem ordering the products. I liked the variety of items to choose from.

Date of experience: May 10, 2021

Love the products to choose from
April 4, 2021
Previous review

I wish you could change the quantity of the product once it's in the cart, but I could fine anything to change it.

Date of experience: April 4, 2021
Illinois
2 reviews
0 helpful votes
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Great styles
May 11, 2021
Updated review

Great selection of clothing you don't see anywhere else

Date of experience: May 10, 2021

Great selection
April 10, 2021
Previous review

Great selection & easy to check out

Date of experience: April 10, 2021
California
1 review
0 helpful votes
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Clothes not as described & not easy to return
June 10, 2021
Updated review

2 of the item I received did not look like the picture online nor was material near what it looked like.
The dress I ordered looked exactly like denim in the picture. The material was a thin cheap silky fabric. The same with a top I bought.
I tried to return the items but Zolucky return policy is so complicated. In addition it practically says they may never receive the package, if they do then it may take a very long time to receive your credit. Additionally you are responsible for all return shipping costs.
I guess Zolucky relies on 1st time customers because I am sure they do not get repeat customers.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 10, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback.

We received your complaint on sitejabber. We value your business and we promise you that we will settle this matter at the best way we can.

Kindly pls check the info we sent.

We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.

Have a nice day!


Easy
April 10, 2021
Previous review

It was very easy to order.

Date of experience: April 10, 2021
Oregon
1 review
0 helpful votes
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O. K. - but some were too small
June 9, 2021
Updated review

Hard to change the amounts from the total list before I checked out. Got it finally - but was a little complicated. I'm used to shopping thru the Amazon site which is much easier.

Date of experience: May 10, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.

How to edit the quantity of items:
Go to the cart-- Click"CHECKOUT”-- Click " Return to cart” in the left side (No need to fill in the address first) -- Then you can increase or reduce the items.

Every item has its own size. We recommend you use “Size chart “ to better determine your ideal size, because sizing varies between our items.
”Size Chart” with detailed product measurements is included on each product page.
Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.

We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.

Have a nice day!


O. K.
May 6, 2021
Previous review

Hard to change the amounts from the total list before I checked out. Got it finally - but was a little complicated. I'm used to shopping thru the Amazon site which is much easier.

Date of experience: April 6, 2021
GB
1 review
0 helpful votes
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I bought 2 t-shirts at this online boutique and they are gorgeous. Great quality and fit. Fast delivery service too.

Date of experience: May 10, 2021
Colorado
2 reviews
0 helpful votes
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Items run small
May 10, 2021
Updated review

This was a pop-up and I thought my daughter would like it-cute blouse. I ordered her one and myself the same blouse different size and color-mine is a bit tight, not sure about her's yet.

Date of experience: May 10, 2021

So easy to order and check for Discounts
April 9, 2021
Previous review

This was a pop-up ad and I just wandered in-found a cute top for my daughter for Mother's Day and of course several things for me as well!

Date of experience: April 9, 2021
Georgia
2 reviews
0 helpful votes
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A snail crawl
June 9, 2021
Updated review

The money was taken out immediately. The product never came between the dates emailed to me originally. They had to RESEND... this time I received the product in a week!.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 10, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.

Delivery Time=Processing Time+Shipping Time

Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.

For example, if you order a dress, it will need 3-5 business days of processing time and then 10-15 business days of shipping time. Therefore, you can expect to receive it in 13-20 business days.

We tracked that your package was delayed due to COVID-19 and the customs. It took longer time to ship your package(s).

We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.

Have a nice day!


Blink of the eyes
April 9, 2021
Previous review

Awesome, quick, and easy in two minutes. Thank you!

Date of experience: April 9, 2021
South Carolina
4 reviews
0 helpful votes
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Dressy/Casual/Sporty
May 10, 2021
Updated review

The variety of clothing, styles, colors are perfect for young and old!

Date of experience: May 10, 2021

Timeless Options
April 9, 2021
Previous review

The variety of clothing, styles, and colors is fantastic!

Date of experience: April 9, 2021
Virginia
1 review
0 helpful votes
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LOVE YOUR SELECTIONS!
May 10, 2021
Updated review

SO THE EXPERIENCE HAS BEEN GREAT SO FAR. I WILL BE A LOYAL CUSTOMER IF THE QUALITY MATCHES THE STYLE.

Date of experience: May 10, 2021

LOVE YOUR SELECTIONS!
April 9, 2021
Previous review

SO THE EXPERIENCE HAS BEEN GREAT SO FAR. I WILL BE A LOYAL CUSTOMER IF THE QUALITY MATCHES THE STYLE.

Date of experience: April 9, 2021
Texas
2 reviews
0 helpful votes
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SHIPPING IS WAY TOO EXPENSIVE
June 9, 2021
Updated review

I had no idea how expensive the shipping is for this site. I probably won't have future purchases at Zolucky due to the shipping cost. The only reason I paid it this time was because I had already given my payment information.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 10, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.

You can enjoy free shipping over $109(Except final sale and pre sale items). But your order is not over $109. So you need to pay for the shipping cost.
Shipping fees are calculated based on package weight and destination. You can see it when checkout.

We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.

Have a nice day!


SHIPPING IS WAY TOO EXPENSIVE
May 9, 2021
Previous review

I had no idea how expensive the shipping is for this site. I probably won't have future purchases at Zolucky due to the shipping cost. The only reason I paid it this time was because I had already given my payment information.

Date of experience: April 9, 2021
Florida
2 reviews
0 helpful votes
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COMFY
May 10, 2021
Updated review

So Far So Good. Fit is good and color too. The customer service is good also. If you are in between sizes in tops. I suggest you order a size up.

Date of experience: May 9, 2021

Like a hot knife cutting butter
April 9, 2021
Previous review

So Far So Good

Date of experience: April 9, 2021
Pennsylvania
2 reviews
0 helpful votes
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Nice Experience
May 9, 2021
Updated review

Easy and quick, quick and easy, quick and easy, quick and easy

Date of experience: May 9, 2021

Easy and quick
April 9, 2021
Previous review

Easy and quick

Date of experience: April 9, 2021
Florida
1 review
0 helpful votes
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Oy so many choices
May 9, 2021
Updated review

Plenty to choose from at reasonable prices. Navigating the website was not bad. Unfortunately, it's impossible to return the product if there is a problem.

Date of experience: May 9, 2021

Oy so many choices
April 9, 2021
Previous review

Plenty to choose from at reasonable prices.

Date of experience: April 9, 2021
New York
1 review
0 helpful votes
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The top I ordered
May 9, 2021
Updated review

This was the perfect top for summer with white pants.

Date of experience: May 9, 2021

We shall see
April 9, 2021
Previous review

I am hoping this comes in a timely fashion. But it looks pretty for the price. It will look good with white pants

Date of experience: April 9, 2021
GB
1 review
0 helpful votes
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The quality of the clothes here is very good, the measurements and sizes are correct, besides that the clothes and shoes they have are not found in the physical stores of my city and that seems a plus, since you can buy clothes on the internet at a very affordable and economical price.

Date of experience: May 9, 2021
Pennsylvania
1 review
0 helpful votes
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1st orderI
May 9, 2021
Updated review

The online ordering was quick and easy, We'll see how the delivery goes and the quality of the item ordered
Quality good but it takes a very long time for delivery..

Date of experience: May 9, 2021

1st order
April 9, 2021
Previous review

The online ordering was quick and easy, We'll see how the delivery goes and the quality of the item ordered.

Date of experience: April 8, 2021
New York
1 review
0 helpful votes
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The sizes run super small. The company is in China. They don't tell you that. When everything runs too small you should know in advance YOU have to pay to Ship it to China including customs costs. Also, your credit card gets charged foreign fees. They don't tell you that either. My order was split up into three shipments. Once I realized how small everything ran, I cancelled future pending orders. They returned half the price. I told them don't ship the rest. They shipped it anyway. Of course it did not fit. They definition of NAVY is really grey. The materials are really cheap and poorly made. Buy American or at least a company you can return to in your own country. Be forewarned they are made based on Asian body sizes not American. Their medium is a small in the USA. Poor customer service. Don't waste your money you will be disappointed.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 8, 2021
Jules R. Zolucky Rep
over a year old

Sorry that you are not satisfied with the item(s). ​
We recommend you use “Size Chart“ to better determine your ideal size, because sizing varies between our items. As a note, these are measurements for item itself. You can compare these measurements to similar pieces you already own.
We'll forward your sincere feedback to relevant departments.

We'll keep improving our products, delivery and service.
Any problems, you can email [email protected] or chat with us online for further help.

Have a good day!

Maryland
2 reviews
0 helpful votes
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Love the scoop hemline
May 8, 2021
Updated review

Thank you for working with my limited budget cause I could only afford one top which was reasonably priced. However, the postage was close to the price of the top which caused me to not place the order. But, your company helped me with a special code. Thank you!

Date of experience: May 8, 2021

Pleased
April 8, 2021
Previous review

Thank you for working with my limited budget. I love yiyr style.

Date of experience: April 8, 2021
Georgia
1 review
0 helpful votes
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Cheap Chinese made shirts!
June 8, 2021
Updated review

Don't bother! Pictures are deceiving! All CHEAP polyester junk! Should have read up on Zolucky before wasting $50

Date of experience: May 8, 2021

Very bright colors - first time shopper
April 8, 2021
Previous review

Accidentally found this website - can't wait to see my shirts

Date of experience: April 8, 2021