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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Excellent company.
June 7, 2021

Buy a wool coat in this online store. I am pleased to see that wool is once again a more popular fabric. I refuse to buy or use fleece because it is basically a petroleum product and it is bad for the environment.

Date of experience: May 8, 2021
Maryland
2 reviews
0 helpful votes
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Although I like the clothing, I am discouraged to shop with Zolucky again because of the delay in receiving my merchandise. It took well over a month to get my order and that is too long.

Date of experience: May 8, 2021

Great site, nice clothing.
April 8, 2021
Previous review

Love the selection!

Date of experience: April 7, 2021
GB
1 review
0 helpful votes
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I have used this online clothing store several times. The clothes are first class, that means I don't look anywhere else on the internet.

Date of experience: May 7, 2021
Pennsylvania
2 reviews
0 helpful votes
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Johnny Tequila
June 6, 2021
Updated review

Very disappointed in the amount of time it took to be delivered. Missed my wife's birthday by two weeks.

Date of experience: May 7, 2021

Johnny Tequila
April 7, 2021
Previous review

Very easy to order.

Date of experience: April 7, 2021
New York
2 reviews
0 helpful votes
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Shipping fees
June 6, 2021
Updated review

I am not in favor of paying such a large amount for shipping. The items I purchased look very nice and I am anxious to receive them.

Date of experience: May 7, 2021

Shipping fees & ordering process
May 7, 2021
Previous review

I am not in favor of paying such a large amount for shipping. The items I purchased look very nice and I am anxious to receive them.

Date of experience: April 7, 2021
Washington
1 review
0 helpful votes
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Excitement to disappointment!
June 6, 2021
Updated review

I was excited for my first order, something a little different to wear! It took forever to get, almost two months, and when received I was disappointed in everything! The last top to arrive was the wrong style and that was the top I was most excited about getting. My first and last order.

Date of experience: May 7, 2021

Shopping was fun
April 7, 2021
Previous review

Shopping fun fun! This is my first order, I so hope the garments are as nice as they look along with quality.

Date of experience: April 6, 2021
Nebraska
1 review
0 helpful votes
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Website was easy to maneuver. Now if the merchandise is as good as I hope it is, everything will be just great!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 6, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback.

We received your complaint on sitejabber. We value your business and we promise you that we will settle this matter at the best way we can.

Every item has its own size.
For choosing size, we recommend you use “Size chart “ to better determine your ideal size, because sizing varies between our items.
”Size Chart” with detailed product measurements is included on each product page.
Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.

We have sent you the info to solve the issue. Pls check.

If you run into any issue, please do not hesitate to contact us.

Looking forward to hearing from you.


Shopping for first time
October 5, 2020
Previous review

Website was easy to maneuver. Now if the merchandise is as good as I hope it is, everything will be just great!

Date of experience: October 5, 2020
California
1 review
0 helpful votes
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My friend recommended this website to me. She always looks so good and stylish. I received my first order and it is perfect, I am very happy. Excellent style, fit and quality of my new dress.

Date of experience: May 6, 2021
Texas
1 review
0 helpful votes
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Very good
May 6, 2021
Updated review

It was my first time to shop with you. It was a pleasure.

Date of experience: May 6, 2021

Very good
April 6, 2021
Previous review

It was my first time to shop with you. It was a pleasure.

Date of experience: April 6, 2021
Florida
2 reviews
0 helpful votes
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Cute top
May 6, 2021
Updated review

I picked a really cute top, but somehow it came as a small. I wear a large. I can't return it bc it will cost even more to return than the cost of the top. I might try it one more time, but I'm not sure yet.

Date of experience: May 6, 2021

Lovely clothes
April 6, 2021
Previous review

Quick and easy

Date of experience: April 6, 2021
California
4 reviews
0 helpful votes
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Fun products!
May 6, 2021
Updated review

There is a lot to choose from and the items are well priced.

Date of experience: May 6, 2021

Fun shopping experience!
April 6, 2021
Previous review

I like the selection and prices!

Date of experience: April 6, 2021
GB
1 review
0 helpful votes
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I have a pleasant surprise with this online boutique, I love the clothes that I buy here on the internet, it is very easy, also the shipping will be faster than I expected!

Date of experience: May 5, 2021
North Dakota
1 review
0 helpful votes
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I purchased a few things that I thought were cute, prices were great. When the product arrived it was very cheap and I wanted to return them, I had email the company as requested, the website and return slip I would hear from them within 48 hours, that was 3 weeks ago, I haven't heard a word from their "customer service" dept. Now I am stuck because the return needs to be done within 15 days Buyer beware!
NEVER AGAIN!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 5, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
For ZOLUCKY return policy, please visit the following link: https :// zolucky. Com/information/Returns%20%26%20Exchanges
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date.

Return instruction has been sent by email. You may need to double check your spam folder if you don't have it.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Any problems, you can email [email protected] or chat with us online for further help.

Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.

Have a good day!

New York
1 review
0 helpful votes
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I was very disappointed when I received my order and the sizes were not true to size an xl
Was the size of a small and return information and order number was not included in the package. I was traveling snd by the time I reached home to get the order I could not return as there is a2 week window on returns.
I'm stuck with over $100. Of items that do not fit. Very unhappy and do not recommend this company to anyone. It took several weeks to receive the order. No address enclosed where to send returns or a shipping return label.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 5, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.

Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date.
We send you an email about the return issue. You may need to double check your spam folder if you don't have it.

We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Any problems, you can email [email protected] or chat with us online for further help.

Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.

Have a good day!

South Carolina
1 review
0 helpful votes
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So far so good. Hope the size fits.
May 5, 2021
Updated review

1st time shopping with you. Hope the size fits. They did fit and I was very pleased.

Date of experience: May 5, 2021

So far so good. Hope the size fits.
April 5, 2021
Previous review

1st time shopping with you. Hope the size fits.

Date of experience: April 5, 2021
Illinois
2 reviews
0 helpful votes
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You charged me 3 X for a pair of shorts I only ordered 1 pair. Then you forgot to put the dress I ordered on initial order & billed me more because it was separate from initial order.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 5, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.

We cancel the duplicate order per your request and will refund you via original payment method soon

We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Any problems, you can email [email protected] or chat with us online for further help.

Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.

Have a good day!


You messed up my order big time. I am going to stop payment on this order.
June 3, 2021
Previous review

You charged me 3 X for a pair of shorts I only ordered 1 pair. Then you forgot to put the dress I ordered on initial order & billed me more because it was separate from initial order.

Date of experience: May 4, 2021
Michigan
2 reviews
0 helpful votes
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Not Great
May 5, 2021
Updated review

I purchased two tops from Zoluky. When they finally arrived they were not what I expected. The tops were so pretty on the models but what arrived were two tops that a 90 yr. Old woman would wear. No shape to them at all and very cheap look. So, no I am not happy with my order. Beware.

Date of experience: May 5, 2021

So far so good!
April 4, 2021
Previous review

So far everything I've purchased is great!

Date of experience: April 4, 2021
New York
1 review
0 helpful votes
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First Time Order
May 5, 2021
Updated review

First time ordering. Lots to choose from with quick and easy check out.! Can't wait to see my order!
Update: Received my order consisting of 3 items in a timely manner and in excellent condition. The first two items: Vintage Necklace- very nice as pictured & Women Summer Vintage Sleeveless V Neck Tank Top Size M: Not exactly as pictured but looks nice & fits well. Third Item: Floral Sleeveless Printed Polyester Crew Neck Casual Summer Beige Top Size M: Is not anything like it is portrayed (pictured top material looks embroidered, V neck and has a scalloped hem) The top I received: material is 100% Polyester ( which is in the description as well as "printed"), rounded neckline, straight hem, size says medium but is more like a 3XL. Only the pattern is "slightly" similar. Very deceptive!
I considered returning it but misplaced package & paperwork.

Date of experience: May 5, 2021

First Time
April 4, 2021
Previous review

First time ordering. Lots to choose from with quick and easy check out.! Can't wait to see my order!

Date of experience: April 4, 2021
California
1 review
0 helpful votes
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Mrs Sharlene London
June 4, 2021
Updated review

I hope the merchandise is good quality and fits. The shoes are so inflexible I couldn't get them on. The blouse was very small for a 2XX. I didn't receive the sports slacks to go with the blouse.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 4, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback.

Any feedback from you will help improve our service. We will try our best to offer better customer shopping experience.

To solve the issue, we have sent info to you already. Kindly pls check and reply us.

If you run into any issue, please do not hesitate to email [email protected].

Have a nice day!


Mrs Sharlene London
May 3, 2021
Previous review

I hope the merchandise is good quality and fits.

Date of experience: April 2, 2021
Florida
1 review
0 helpful votes
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Somewhat easy to place order
June 4, 2021
Updated review

Unclrear about how to return items that do not fit and also need clarity on third item (green top) that appears as part of order (which I did not receive)

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 4, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback.

We received your complaint on sitejabber. We value your business and we promise you that we will settle this matter at the best way we can.

We have sent email to you. Pls check and reply us to solve this issue.

Any feedback from you will help improve our service. We will try our best to offer better customer shopping experience.

If you run into any issue, please do not hesitate to email [email protected]. Have a nice day!


Very easy to complete order
April 5, 2021
Previous review

Easy

Date of experience: April 4, 2021