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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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Buy a wool coat in this online store. I am pleased to see that wool is once again a more popular fabric. I refuse to buy or use fleece because it is basically a petroleum product and it is bad for the environment.
Although I like the clothing, I am discouraged to shop with Zolucky again because of the delay in receiving my merchandise. It took well over a month to get my order and that is too long.
I have used this online clothing store several times. The clothes are first class, that means I don't look anywhere else on the internet.
Very disappointed in the amount of time it took to be delivered. Missed my wife's birthday by two weeks.
I am not in favor of paying such a large amount for shipping. The items I purchased look very nice and I am anxious to receive them.
I am not in favor of paying such a large amount for shipping. The items I purchased look very nice and I am anxious to receive them.
I was excited for my first order, something a little different to wear! It took forever to get, almost two months, and when received I was disappointed in everything! The last top to arrive was the wrong style and that was the top I was most excited about getting. My first and last order.
Shopping fun fun! This is my first order, I so hope the garments are as nice as they look along with quality.
Website was easy to maneuver. Now if the merchandise is as good as I hope it is, everything will be just great!
Website was easy to maneuver. Now if the merchandise is as good as I hope it is, everything will be just great!
My friend recommended this website to me. She always looks so good and stylish. I received my first order and it is perfect, I am very happy. Excellent style, fit and quality of my new dress.
I picked a really cute top, but somehow it came as a small. I wear a large. I can't return it bc it will cost even more to return than the cost of the top. I might try it one more time, but I'm not sure yet.
There is a lot to choose from and the items are well priced.
I have a pleasant surprise with this online boutique, I love the clothes that I buy here on the internet, it is very easy, also the shipping will be faster than I expected!
I purchased a few things that I thought were cute, prices were great. When the product arrived it was very cheap and I wanted to return them, I had email the company as requested, the website and return slip I would hear from them within 48 hours, that was 3 weeks ago, I haven't heard a word from their "customer service" dept. Now I am stuck because the return needs to be done within 15 days Buyer beware!
NEVER AGAIN!
Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
For ZOLUCKY return policy, please visit the following link: https :// zolucky. Com/information/Returns%20%26%20Exchanges
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date.
Return instruction has been sent by email. You may need to double check your spam folder if you don't have it.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.
Have a good day!
I was very disappointed when I received my order and the sizes were not true to size an xl
Was the size of a small and return information and order number was not included in the package. I was traveling snd by the time I reached home to get the order I could not return as there is a2 week window on returns.
I'm stuck with over $100. Of items that do not fit. Very unhappy and do not recommend this company to anyone. It took several weeks to receive the order. No address enclosed where to send returns or a shipping return label.
Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date.
We send you an email about the return issue. You may need to double check your spam folder if you don't have it.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.
Have a good day!
1st time shopping with you. Hope the size fits. They did fit and I was very pleased.
1st time shopping with you. Hope the size fits.
You charged me 3 X for a pair of shorts I only ordered 1 pair. Then you forgot to put the dress I ordered on initial order & billed me more because it was separate from initial order.
Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
We cancel the duplicate order per your request and will refund you via original payment method soon
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.
Have a good day!
You charged me 3 X for a pair of shorts I only ordered 1 pair. Then you forgot to put the dress I ordered on initial order & billed me more because it was separate from initial order.
I purchased two tops from Zoluky. When they finally arrived they were not what I expected. The tops were so pretty on the models but what arrived were two tops that a 90 yr. Old woman would wear. No shape to them at all and very cheap look. So, no I am not happy with my order. Beware.
First time ordering. Lots to choose from with quick and easy check out.! Can't wait to see my order!
Update: Received my order consisting of 3 items in a timely manner and in excellent condition. The first two items: Vintage Necklace- very nice as pictured & Women Summer Vintage Sleeveless V Neck Tank Top Size M: Not exactly as pictured but looks nice & fits well. Third Item: Floral Sleeveless Printed Polyester Crew Neck Casual Summer Beige Top Size M: Is not anything like it is portrayed (pictured top material looks embroidered, V neck and has a scalloped hem) The top I received: material is 100% Polyester ( which is in the description as well as "printed"), rounded neckline, straight hem, size says medium but is more like a 3XL. Only the pattern is "slightly" similar. Very deceptive!
I considered returning it but misplaced package & paperwork.
First time ordering. Lots to choose from with quick and easy check out.! Can't wait to see my order!
I hope the merchandise is good quality and fits. The shoes are so inflexible I couldn't get them on. The blouse was very small for a 2XX. I didn't receive the sports slacks to go with the blouse.
Thank you for your feedback.
Any feedback from you will help improve our service. We will try our best to offer better customer shopping experience.
To solve the issue, we have sent info to you already. Kindly pls check and reply us.
If you run into any issue, please do not hesitate to email [email protected].
Have a nice day!
Unclrear about how to return items that do not fit and also need clarity on third item (green top) that appears as part of order (which I did not receive)
Thank you for your feedback.
We received your complaint on sitejabber. We value your business and we promise you that we will settle this matter at the best way we can.
We have sent email to you. Pls check and reply us to solve this issue.
Any feedback from you will help improve our service. We will try our best to offer better customer shopping experience.
If you run into any issue, please do not hesitate to email [email protected]. Have a nice day!
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at [email protected] or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!


Thank you for your feedback.
We received your complaint on sitejabber. We value your business and we promise you that we will settle this matter at the best way we can.
Every item has its own size.
For choosing size, we recommend you use “Size chart “ to better determine your ideal size, because sizing varies between our items.
”Size Chart” with detailed product measurements is included on each product page.
Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.
We have sent you the info to solve the issue. Pls check.
If you run into any issue, please do not hesitate to contact us.
Looking forward to hearing from you.