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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

We monitor reviews for authenticity

Vermont
1 review
0 helpful votes
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First time shopper
June 16, 2021
Updated review

The shirt I ordered was exactly how it was in the picture. Very pretty

Date of experience: June 16, 2021

First time shopper
May 17, 2021
Previous review

I love all the different styles.

Date of experience: May 17, 2021
Massachusetts
1 review
0 helpful votes
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I love your styles & designs!
June 16, 2021
Updated review

I found your sizing confusing. For each item a size was highlighted when I brought it up, confusing if this means highlighted size is only size available or something else. Also, disappointed that your sizes are mainly for tall, larger women. I am 5'2"/34" bust/28" waist. All of my selections are for my daughter's birthday which is on 6/5 (hope I get my order in time) she is 5'9" and slim so hope they will not be gigantic on her.
I received all but one item of my order the day before her birthday, very disappointed. The small size of each item except for one turned out to be between a small & a medium. Too small to fit my daughter & too big to fit me (I wear a small generally). I am so disappointed that the cat & dog shirts especially were too small for her, she was too. The higher neck is too high and uncomfortable. The floral top I loved the most on the website is very wide and the colors half as vibrant as on the website.

Date of experience: June 16, 2021

I love your styles & designs!
May 15, 2021
Previous review

I found your sizing confusing. For each item a size was highlighted when I brought it up, confusing if this means highlighted size is only size available or something else. Also, disappointed that your sizes are mainly for tall, larger women. I am 5'2"/34" bust/28" waist. All of my selections are for my daughter's birthday which is on 6/5 (hope I get my order in time) she is 5'9" and slim so hope they will not be gigantic on her.

Date of experience: May 15, 2021
Arizona
1 review
0 helpful votes
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Summer clothes
June 16, 2021
Updated review

Easy to navigate, great choices, prices and discounts

Date of experience: June 15, 2021

Summer clothes
January 4, 2021
Previous review

Easy to navigate, great choices, prices and discounts

Date of experience: January 3, 2021
Massachusetts
1 review
0 helpful votes
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The quality of the clothes is one dollar value, if that much. The items do not match the picture or description of what was sold. The sizes are off too. Cheaply made poorly printed fabric. Very disappointed. 1 start is a great rating for the items I received. I will donate everything since it is not wearable. Just wonder about all these positive reviews. I assume they come from the people that the company paid for.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 15, 2021
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
To solve the issue, we have sent the info to you. Pls check and reply us asap.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!

New York
2 reviews
0 helpful votes
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Blouses
June 15, 2021
Updated review

The blouses I ordered looked better in pictures. The material on two blouses is not for summer, heavy silky material. The white Linen blouse, loved material, but size was too large, cannot order this blouse in the same size as others, runs very large. Delivery was to be expected, at least four weeks which was fine

Date of experience: June 15, 2021

Depends on Delivery
May 10, 2021
Previous review

So far so good, it depends on how long I wait for delivery,

Date of experience: May 10, 2021
GB
1 review
5 helpful votes
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For starters, I love that this website has so many options of all kinds of clothes. From sweaters, tops and shoes. The price is incredible, at first I could really believe how cheap they were. I even compared it to another website and yes, BIG difference and better. AND FREE SHIPPING. Yes, not all websites offer free shipping. I love shopping here. Even if this week was the first time I bought here! I totally recommend it to everyone.

Date of experience: June 15, 2021
Tennessee
1 review
0 helpful votes
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Bad business
July 15, 2021

Do NOT buy these clothes! They don't even come close to fitting, and several of my things did NOT look like the pics. Return/Exchange them? Nope. You must pay the postage fee to send them back to China and that's expensive. They offer 15% back if you don't send the products back, but don't actually tell you how to get that refund. Read the fine print and don't get bamboozled like I did. This is bad business, Joe Zolucky... BAD!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 15, 2021
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
To solve the issue, we have sent the info to you. Pls check and reply us asap.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!

Florida
1 review
0 helpful votes
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It is easy And there are many pretty things to choose from! But i was really disappointed with my second order and it costs too much to return, especially after I paid as much as the dress was worth to get it delivered faster.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 15, 2021
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!


It is easy And there are many pretty things to choose from!

Date of experience: May 15, 2021
Pennsylvania
2 reviews
0 helpful votes
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Warning
July 15, 2021
Updated review

I order what I saw on their website, in what is a standard USA size. What I received was a facsimile of what was suppose to be. Not at all the same colors or size and cheap material. Never again! Beware a rip off- comes from China.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 15, 2021
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
To solve the issue, we have sent the info to you. Pls check and reply us asap.
We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.
Have a nice day!


Love your beautiful shirts
May 15, 2021
Previous review

Quick and easy

Date of experience: May 14, 2021
New York
1 review
0 helpful votes
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Fair
June 15, 2021
Updated review

Products not as described or pictured
Sized way to small

Date of experience: June 14, 2021

Good
May 15, 2021
Previous review

So far so good please don't disappoint me

Date of experience: May 15, 2021
Arizona
2 reviews
0 helpful votes
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Stay away from Zolucky. They are in CHINA and you are buying products from CHINA. I ordered a blouse for my wife and didn't know they were in China until I checked my order status. The item took a long long time to arrive and when it finally did, it was defective. When I tried to call them, I discovered that you cant talk to a live person... only CHAT on their site. They wanted me to return the item to them at my cost to CHINA! They are a ripoff, misleading, scam (my opinion). Just stay away and save yourself some $$ and aggravation. No more China business for me unless they pay return costs for defective products.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 14, 2021
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.

Sorry that you are not satisfied with the item(s).

Return Policy
-All Purchase (except final sale item, swimwear, lingeries, bags and accessories) can be returned within 30 days from the delivered date.

We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Any problems, you can email [email protected] or chat with us online for further help.

Washington
1 review
0 helpful votes
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Looking for summer shirts
June 15, 2021
Updated review

I like large shirts so I ordered an extralarge to make sure it would fit. I couldn't even get it buttoned! Your sizes are definitely off.

Date of experience: June 14, 2021

Looking for summer shirts
May 15, 2021
Previous review

Feel your shipping is too lengthy or too costly. No need for that.

Date of experience: May 15, 2021
Oklahoma
1 review
1 helpful vote
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Items look beautiful on their website. One of the items I loved looked like a knit fabric with beautiful embellishments, instead I received a faded printed pattern fabric that is nothing like the pictures and looks a robe more than a "vintage coat" as they described it. I was so excited when I ordered it, now I am mad for trusting what are likely fake reviews on items because I can't even leave reviews on their site for the items I ordered. Since it is not allowed to be returned, according to them, this will likely go into the cosplay bin or donated. The other item I ordered looks like a nice cotton dress and fits the model in all the right places. What I received looks more like a parachute and feels like one. It is bulky and not great for summertime... not sure what I can even do with this dress. Do NOT waste your money on their clothes- they look beautiful on the site but are not what you will receive. Other review sites have similar reviews to mine, sitejabber is the only site I saw besides zolucky that has positive reviews on the company.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 14, 2021
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.

You get what you pay for. Sorry that the items don't reach your expectation.
Return Policy
-All Purchase (except final sale item, swimwear, lingeries, bags and accessories) can be returned within 30 days from the delivered date.

We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Any problems, you can email [email protected] or chat with us online for further help.

Colorado
1 review
0 helpful votes
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After a 3 week wait to receive, the items were a huge disappointment.
1) The shoes are similar but, not identical colors to those pictured on the website and they were too large.
2) The shorts say linen and cotton. Instead they are clearly polyester. They are stiff and do not have the hand or the drape of a linen cotton blend. The weave is very tight and the thread is very fine unlike linen and cotton where the drape is created by using thicker yarns and a looser, airy weave. They don't have the shading and textural interest that is a natural characteristic of linen clothing.
3) The shirt is see through. On the website it's depicted as opaque. In reality, it's poorly made, the design is surface printed to the fabric and the polyester fabric is see through.

Once a return was initiated, they sent me an email saying the return shipping address is Guangzhou, China! Offered a 15% refund for product that was clearly not as represented. Unbelievable.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 14, 2021
Jules R. — Zolucky Rep
over a year old

Delivery takes time. Total time = processing time + shipping time
Order Processing: 3-5 Business Days.

Sorry that you are not satisfied with the item(s). You can check the return policy here: https :// zolucky. Com/information/Returns%20%26%20Exchanges

Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.

We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Any problems, you can email [email protected] or chat with us online for further help.


A bit confusing
May 15, 2021
Previous review

The eligible for gifts banners seem poorly placed. The direct to paypal prior to entering shipping info and prior to completing the shipping choice is unlike any other shopping cart experience. I'd prefer to lock in all shipping choices before going to paypal.

Date of experience: May 15, 2021
GB
1 review
0 helpful votes
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I buy most of my clothes here in the last year! I love this website! I keep coming back for more, the clothes are cheap, cute and of good quality.

Date of experience: June 14, 2021
Texas
1 review
0 helpful votes
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Special Shopping Experience
June 14, 2021
Updated review

I have shopped before and love the products and quality of everything I have purchased! Thanks from Texas!

Date of experience: June 14, 2021

Great Shopping Experience, Again!
December 6, 2020
Previous review

I have shopped before and love the products and quality of everything I have purchased! Thanks from Texas!

Date of experience: December 5, 2020
Massachusetts
1 review
0 helpful votes
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GREAT CLOTHING OFFERS
June 14, 2021
Updated review

GREAT VARIETY AT GREAT PRICES AND FREE SHIPPING THE ONLY PROBLEM WAS ONE SHIRT WAS SENT IN SMALL SO I AM GOING TO GIVE IT AWAY RATHER THAN GO THROUGH SENDING BACK ESPECIALLY SINCE I AM LEAVING FOR VACATION TOMMOROW

Date of experience: June 14, 2021

GREAT CLOTHING OFFERS
May 14, 2021
Previous review

GREAT VARIETY AT GREAT PRICES AND FREE SHIPPING

Date of experience: May 14, 2021
Florida
1 review
0 helpful votes
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Good
June 14, 2021
Updated review

Once I received my partial order, I guess I didn't understand a light weight fabric. My white dress will need a slip for sure. Everything fit and that was great. So far, I liked everything. I am now excited about receiving the denim dress. Shopping was easy and found the delivery time acceptable due to the pandemic.

Date of experience: June 14, 2021

Great
May 15, 2021
Previous review

Very easy shopping. I hope I have a worry free delivery experience.

Date of experience: May 15, 2021
Germany
1 review
0 helpful votes
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Scam
July 14, 2021

$#*!ing scam. I ordered a dress, and the order status hasn't been ever since. No phone, no emails responces.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 14, 2021
Jules R. — Zolucky Rep
over a year old

You get wrong company for help actually. This is ZOLUCKY.

Any problems, you can email [email protected] or chat with us online for further help.

Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.

Have a good day!

Arizona
5 reviews
0 helpful votes
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Shirts
July 14, 2021
Updated review

Prices and shipping are high. Discounts confusing.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 14, 2021
Jules R. — Zolucky Rep
over a year old

You can get free shipping if order is over $109 after any discount applied(excluding final sale and presale item).
Sorry to tell that your order is not eligible for free shipping.

Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.

We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Any problems, you can email [email protected] or chat with us online for further help.


Shirts
July 14, 2021
Previous review

Prices and shipping are high. Discounts confusing.

Date of experience: June 13, 2021