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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Neva B.
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I have bought several times from this website and I have always been satisfied with my purchase. The clothes are like the pictures they show on your site.

Date of experience: June 13, 2021
Texas
1 review
0 helpful votes
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Cheesy quality. Very mis-sized.
July 13, 2021
Updated review

Quality of shirt fabric was poor. Shirt was several sizes too small though I ordered a size larger than I usually wear. Your return policy is a farce. Having to pay for return to China is ridiculous. You've got a real scam going here.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 13, 2021
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
Kindly pls note that size varies from specific items on our website. We recommend you use “Size chart “ in description to better determine your ideal size. Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.
Return Policy
-All Purchase (except final sale item, swimwear, lingeries, bags and accessories) can be returned within 30 days from the delivered date.

We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Any problems, you can email [email protected] or chat with us online for further help.


Fast and easy
May 14, 2021
Previous review

Fast and easy! Hope the product lives up to the reviews!

Date of experience: May 14, 2021
California
2 reviews
0 helpful votes
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Disappointing Material and Fit
June 13, 2021
Updated review

The white pants did not fit at all and I didn't like the material. Same for my gold blouse. It looked adorable in the picture but stupid looking in actuality.

Date of experience: June 13, 2021

EASY, PEASY
October 18, 2020
Previous review

Love to shop at Zoluckys! Under three minutes and I have added another ADORABLE dress to my suitcase!

Date of experience: October 18, 2020
New York
1 review
0 helpful votes
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Customer service
June 13, 2021
Updated review

I like the fashion styles of the dresses on the site.

Date of experience: June 13, 2021

Customer service
June 13, 2021
Previous review

I like the fashion styles of the dresses on the site.

Date of experience: May 14, 2021
Colombia
1 review
0 helpful votes
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Almost a year ago I placed my first order on this website. Since then, it has never stopped! I have a lot of clothes bought here and I am very happy with the quality and design. The clothes are not too expensive and they are really good and they ship quickly! I recommend this website!

Date of experience: June 13, 2021
Pennsylvania
1 review
0 helpful votes
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Liked It!
June 13, 2021
Updated review

I liked the style and look. The sizing needs work.

Date of experience: June 12, 2021

Liked It!
May 14, 2021
Previous review

I liked it very much.

Date of experience: May 13, 2021
Minnesota
1 review
0 helpful votes
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Colorful clothing
June 13, 2021
Updated review

Fun shopping and I am usually pleased with the clothes. However, to return an item is expensive since we are also required to pay the postage to China.

Date of experience: June 12, 2021

Colorful clothing
April 4, 2021
Previous review

Fun shopping and I am always pleased with the clothes

Date of experience: April 4, 2021
Iowa
1 review
0 helpful votes
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NOT GOOD.
June 12, 2021
Updated review

I was very disappointed with my shopping experience. The colors were pretty. The sizes varied immensely... one size XXL was too large, another XXL was far too small. I ordered a tee-shirt in a size

My experience with ZOLUCKY was not good. The sizes were not uniform. One size XXL ran small and another XXL ran far too big. A 'small' tee shirt was far too big... The overall sizing was terrible. I do not understand how to return the merchandise or I would... I will probably have to donate it to Salvation Army. I will not order from Zolucky ever again. The merchandise is cheap and tacky!

Date of experience: June 12, 2021

Very good.
May 13, 2021
Previous review

My shopping experience was very good. The clothing was very pretty.

Date of experience: May 13, 2021
Michigan
2 reviews
0 helpful votes
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Nice selection
June 12, 2021
Updated review

I love the selection of clothing on the website and the navigation is easy. I look forward to getting the items I ordered and if I like them I may order more.

Date of experience: June 12, 2021

Nice selection
May 13, 2021
Previous review

I love the selection of clothing on the website and the navigation is easy. I look forward to getting the items I ordered and if I like them I may order more.

Date of experience: May 13, 2021
Virginia
1 review
0 helpful votes
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Excellent source for dresses
June 12, 2021
Updated review

Fast and easy Love the ease of the website Delivery could have been a little quicker

Date of experience: June 12, 2021

Excellent source for dresses
May 13, 2021
Previous review

Fast and easy

Date of experience: May 13, 2021
Wisconsin
1 review
0 helpful votes
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Good shopping
June 12, 2021
Updated review

I was satisfied with everything I received. I will continue to look for the ads.

Date of experience: June 12, 2021

Good shopping
May 13, 2021
Previous review

Everything went well

Date of experience: May 13, 2021
Washington
1 review
0 helpful votes
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Nice website
July 12, 2021
Updated review

The pants was not inviting like it was on the picture. The cross neckless is ok and the one blouse I order became out of stock but they were trying to get it to me. At this point I was not feeling Zolucky. They are giving me $4.86 for the pants that I paid $32.62 for a 15% off because I wanted to return it, but they said it would be more of a hassle to return and costly. So they are giving me $4.86. The blouse they are refunding me back the whole price$14.88. So Im taking a lost of $44 and getting about $20 back. Wow what a shame! So should I let my neighbors know cause they want to shop here?

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 11, 2021
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.

You can check the return policy here: https :// zolucky. Com/information/Returns%20%26%20Exchanges
-All Purchase (except final sale item, swimwear, lingeries, bags and accessories) can be returned within 30 days from the delivered date.

We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Any problems, you can email [email protected] or chat with us online for further help.

Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.

Have a good day!


Nice website
July 12, 2021
Previous review

The pants was not inviting like it was on the picture. The cross neckless is ok and the one blouse I order became out of stock but they were trying to get it to me. At this point I was not feeling Zolucky. They are giving me $4.86 for the pants that I paid $32.62 for a 15% off because I wanted to return it, but they said it would be more of a hassle to return and costly. So they are giving me $4.86. The blouse they are refunding me back the whole price$14.88. So Im taking a lost of $44 and getting about $20 back. Wow what a shame! So should I let my neighbors know cause they want to shop here?

Date of experience: June 11, 2021
Washington
2 reviews
0 helpful votes
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I love color so I love Zolucky!
June 11, 2021
Updated review

I am so glad that you show inches/centimeters so I am able to select the correct size. It is easy to order. You have organized the site very well. Thank you. Someday I hope to be able to order from you again. I have too many medical bills right now so cannot spend on me! Thank you.

Date of experience: June 11, 2021

I love color so I love Zolucky!
December 16, 2020
Previous review

I am so glad that you show inches/centimeters so I am able to select the correct size. It is easy to order. You have organized the site very well. Thank you.

Date of experience: December 16, 2020
GB
1 review
0 helpful votes
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Very satisfied!
July 11, 2021

Very satisfied with all aspects of the online clothing ordering system, I put what I was looking for in the search, it came up immediately with no hassle from inception to delivery

Date of experience: June 11, 2021
Oregon
1 review
0 helpful votes
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Bait and switch!
July 11, 2021

I ordered a few tops from ZoLucky. None of them looked anything like the pictures and they weren't even good enough quality to qualify as wearable. Crappy stitching and horrible fabric. Even the colors were wrong. I could not return them as I would end up paying for the return and be out even more money in the long haul.the first picture was the color I ordered which had the name of orange. The second picture is what I got! See the problem?

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 11, 2021
Jules R. — Zolucky Rep
over a year old

Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.

We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Return Policy
-All Purchase (except final sale item, swimwear, lingeries, bags and accessories) can be returned within 30 days from the delivered date.

Any problems, you can email [email protected] or chat with us online for further help.

Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.

Have a good day!

California
1 review
0 helpful votes
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Not For Me
July 11, 2021
Updated review

I do not like the fabric and the fit is not good at all.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 10, 2021
Jules R. — Zolucky Rep
over a year old

Thanks for your comment. Sorry to hear that the product does not meet your expectations. We did sent the items as described.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.


Summer Special
May 12, 2021
Previous review

Being new to your site only hope I do not have to return items because of inferior quality/manufacture/fabric. The designs look good on computer.

Date of experience: May 11, 2021
Vermont
1 review
0 helpful votes
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Slow boat from China
July 11, 2021
Updated review

This dress for summer. It's cotton it's got pockets Awesome. That said the shipping time was unreal and I've never had anything I've ever ordered come directly from China. I bet some poor thing got like 2 cents for making this. I'll never order again for that reason.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 10, 2021
Jules R. — Zolucky Rep
over a year old

Thanks for your comment. Your order was delivered. We have shipped the items at the first time when it's ready. Pls kindly understand our shipping time.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.


Had to have
May 12, 2021
Previous review

This dress for summer. It's cotton it's got pockets Awesome

Date of experience: May 11, 2021
Alabama
1 review
0 helpful votes
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Was not true to size like another order
July 11, 2021
Updated review

Items ordered says same size but were smaller than previous items ordered.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 10, 2021
Jules R. — Zolucky Rep
over a year old

Thanks for your comment.We did sent the item as described. Pls check your email, we replied you about the return.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.


Love at first sight!
May 12, 2021
Previous review

Love the selections! The colors are so carefree!

Date of experience: May 11, 2021
California
1 review
0 helpful votes
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Would you say this is an accurate representation of the product you expect to receive? If you want to return it, you have to send it back to China at your expense -OR- they will give you 15% back on your purchase. Outrageous.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 10, 2021
Jules R. — Zolucky Rep
over a year old

Thanks for your comment. We send the item at the first time when the order is ready. If you don't satisfied with the items, pls contact us for returning.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.

Louisiana
1 review
0 helpful votes
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Took so long! And sizing is way, way off.
July 10, 2021
Updated review

The discounts were not clearly explained. Shipping took FOREVER and the sizing is not consistent. I ordered three dresses, the XL was smaller than the Larges.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 10, 2021
Jules R. — Zolucky Rep
over a year old

Thanks for your comment. We shipped your order at the first time when it's ready. Pls kindly understand our return policy.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.


Kind of confusing
June 10, 2021
Previous review

The discounts were not clearly explained.

Date of experience: May 11, 2021