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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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I have bought several times from this website and I have always been satisfied with my purchase. The clothes are like the pictures they show on your site.
Quality of shirt fabric was poor. Shirt was several sizes too small though I ordered a size larger than I usually wear. Your return policy is a farce. Having to pay for return to China is ridiculous. You've got a real scam going here.
The white pants did not fit at all and I didn't like the material. Same for my gold blouse. It looked adorable in the picture but stupid looking in actuality.
Love to shop at Zoluckys! Under three minutes and I have added another ADORABLE dress to my suitcase!
Almost a year ago I placed my first order on this website. Since then, it has never stopped! I have a lot of clothes bought here and I am very happy with the quality and design. The clothes are not too expensive and they are really good and they ship quickly! I recommend this website!
Fun shopping and I am usually pleased with the clothes. However, to return an item is expensive since we are also required to pay the postage to China.
I was very disappointed with my shopping experience. The colors were pretty. The sizes varied immensely... one size XXL was too large, another XXL was far too small. I ordered a tee-shirt in a size
My experience with ZOLUCKY was not good. The sizes were not uniform. One size XXL ran small and another XXL ran far too big. A 'small' tee shirt was far too big... The overall sizing was terrible. I do not understand how to return the merchandise or I would... I will probably have to donate it to Salvation Army. I will not order from Zolucky ever again. The merchandise is cheap and tacky!
My shopping experience was very good. The clothing was very pretty.
I love the selection of clothing on the website and the navigation is easy. I look forward to getting the items I ordered and if I like them I may order more.
I love the selection of clothing on the website and the navigation is easy. I look forward to getting the items I ordered and if I like them I may order more.
Fast and easy Love the ease of the website Delivery could have been a little quicker
I was satisfied with everything I received. I will continue to look for the ads.
The pants was not inviting like it was on the picture. The cross neckless is ok and the one blouse I order became out of stock but they were trying to get it to me. At this point I was not feeling Zolucky. They are giving me $4.86 for the pants that I paid $32.62 for a 15% off because I wanted to return it, but they said it would be more of a hassle to return and costly. So they are giving me $4.86. The blouse they are refunding me back the whole price$14.88. So Im taking a lost of $44 and getting about $20 back. Wow what a shame! So should I let my neighbors know cause they want to shop here?
Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
You can check the return policy here: https :// zolucky. Com/information/Returns%20%26%20Exchanges
-All Purchase (except final sale item, swimwear, lingeries, bags and accessories) can be returned within 30 days from the delivered date.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.
Have a good day!
The pants was not inviting like it was on the picture. The cross neckless is ok and the one blouse I order became out of stock but they were trying to get it to me. At this point I was not feeling Zolucky. They are giving me $4.86 for the pants that I paid $32.62 for a 15% off because I wanted to return it, but they said it would be more of a hassle to return and costly. So they are giving me $4.86. The blouse they are refunding me back the whole price$14.88. So Im taking a lost of $44 and getting about $20 back. Wow what a shame! So should I let my neighbors know cause they want to shop here?
I am so glad that you show inches/centimeters so I am able to select the correct size. It is easy to order. You have organized the site very well. Thank you. Someday I hope to be able to order from you again. I have too many medical bills right now so cannot spend on me! Thank you.
I am so glad that you show inches/centimeters so I am able to select the correct size. It is easy to order. You have organized the site very well. Thank you.
Very satisfied with all aspects of the online clothing ordering system, I put what I was looking for in the search, it came up immediately with no hassle from inception to delivery
I ordered a few tops from ZoLucky. None of them looked anything like the pictures and they weren't even good enough quality to qualify as wearable. Crappy stitching and horrible fabric. Even the colors were wrong. I could not return them as I would end up paying for the return and be out even more money in the long haul.the first picture was the color I ordered which had the name of orange. The second picture is what I got! See the problem?
Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Return Policy
-All Purchase (except final sale item, swimwear, lingeries, bags and accessories) can be returned within 30 days from the delivered date.
Any problems, you can email [email protected] or chat with us online for further help.
Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.
Have a good day!
I do not like the fabric and the fit is not good at all.
Thanks for your comment. Sorry to hear that the product does not meet your expectations. We did sent the items as described.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.
Being new to your site only hope I do not have to return items because of inferior quality/manufacture/fabric. The designs look good on computer.
This dress for summer. It's cotton it's got pockets Awesome. That said the shipping time was unreal and I've never had anything I've ever ordered come directly from China. I bet some poor thing got like 2 cents for making this. I'll never order again for that reason.
Thanks for your comment. Your order was delivered. We have shipped the items at the first time when it's ready. Pls kindly understand our shipping time.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.
Items ordered says same size but were smaller than previous items ordered.
Thanks for your comment.We did sent the item as described. Pls check your email, we replied you about the return.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.
Would you say this is an accurate representation of the product you expect to receive? If you want to return it, you have to send it back to China at your expense -OR- they will give you 15% back on your purchase. Outrageous.
Thanks for your comment. We send the item at the first time when the order is ready. If you don't satisfied with the items, pls contact us for returning.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.
The discounts were not clearly explained. Shipping took FOREVER and the sizing is not consistent. I ordered three dresses, the XL was smaller than the Larges.
Thanks for your comment. We shipped your order at the first time when it's ready. Pls kindly understand our return policy.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at [email protected] or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!


Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
Kindly pls note that size varies from specific items on our website. We recommend you use “Size chart “ in description to better determine your ideal size. Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.
Return Policy
-All Purchase (except final sale item, swimwear, lingeries, bags and accessories) can be returned within 30 days from the delivered date.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Any problems, you can email [email protected] or chat with us online for further help.