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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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I was satisfied!
July 10, 2021

I love this website, I am absolutely delighted with my dress. It looks amazing and fits perfectly. Also, the shipping was fast, I received it after two weeks and they shipped.

Date of experience: June 10, 2021
North Carolina
2 reviews
1 helpful vote
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Website was okay but item ordered was not.
July 10, 2021
Updated review

I ordered an item in the same size I have been wearing for many years. The item was so small I couldn't
Even get it on. I checked the label because I thought they sent the wrong size, but the label showed the size I ordered. It was at least two sizes smaller than it should have been. I will not buy from them again.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 10, 2021
Jules R. Zolucky Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. We did sent the correct size.

We recommend you use “Size Chart “ to better determine your ideal size, because sizing varies between our items.

”Size Chart ” with detailed product measurements is included on each product page.

As a note, these are measurements for item itself. You can compare these measurements to similar pieces you already own.

Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.
==
Thanks for your comment.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.


Good website, no problems
May 11, 2021
Previous review

The site was very easy to browse and to enter the info needed to pay and check out.

Date of experience: May 11, 2021
California
1 review
0 helpful votes
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I have been trying to communicate with zolucky, without satisfaction... I will not order from you again. I would like to send back the items I am not happy with, I have tried to get a responce, a return lable or even an email from a person who could help me exchange sizes... I am not happy with your service.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 10, 2021
Jules R. Zolucky Rep
over a year old

Thanks for your comment. Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.


I have been trying to communicate with zolucky, without satisfaction... I will not order from you again. I would like to send back the items I am not happy with, I have tried to get a responce, a return lable or even an email from a person who could help me exchange sizes... I am not happy with your service.

Date of experience: June 10, 2021
GB
1 review
0 helpful votes
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Everything is good!
July 10, 2021

I always wear sports shirts and it was great to find one in my size that was available. Many online stores allow you to order and pay before they tell you it is out of stock and not to wait for several weeks, but not this one. If I put something in my cart and it is not in stock yet, let me know before paying. The one I chose was in stock and shipped very fast. Their website is easy to use because you could search by brand or size which is great.

Date of experience: June 10, 2021
Massachusetts
1 review
0 helpful votes
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Shipping
July 10, 2021
Updated review

Shipping is too expensive. It was as much as the dress that I ordered.

Date of experience: June 10, 2021

Shipping
July 8, 2021
Previous review

Shipping is too expensive

Date of experience: June 8, 2021
Minnesota
1 review
0 helpful votes
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Quality
June 10, 2021
Updated review

I found that the shirts were not any where near as long as they looked in the photos. I think some of the material looks cheap. They don't look high quality in person as they do in the photos

Date of experience: June 10, 2021

Beautiful tops
May 10, 2021
Previous review

Easy and great prices!

Date of experience: May 10, 2021
New Jersey
1 review
0 helpful votes
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Ford
July 10, 2021
Updated review

T-shirts were ordered as large. They were equivalent to a adult small. Return policy ridiculous. We gave shirts away. Never again.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 10, 2021
Jules R. Zolucky Rep
over a year old

Thanks for your comment. Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We recommend you use “Size Chart “ to better determine your ideal size, because sizing varies between our items.

”Size Chart ” with detailed product measurements is included on each product page.

As a note, these are measurements for item itself. You can compare these measurements to similar pieces you already own.

Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.
==
Pls kindly understand our return policy, If you don't want to keep the order, you could contact us for the return label when you receive it.

We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.


Ford
May 10, 2021
Previous review

Very easy. Ordering can be cumbersome on other sites

Date of experience: May 10, 2021
California
1 review
1 helpful vote
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I wish I had read bad reviews here first before spending over $120 for clothes I can't wear and don't want to pay to return. Only 1 top fits and the color looks like it bled and does not look like the ad. The top of the really long boho dress doesn't stretch and cannot fit over my bra. The pants are really tight. Still waiting to receive 4 items out of 9 I ordered. I will donate things to Goodwill.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 9, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.

Every item has its own size. You could check the size according to the size chart.

We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.

Have a nice day!

Virginia
1 review
7 helpful votes
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SCAM
July 10, 2021

So disappointed in my purchases! The T-shirt sewn-in tag said it was a small, but was more like an ill-fitting dress. Bottom of armholes near my waist, shoulder seams four inches below my shoulders. The shirt with world map was printed in mirror image. Should have read the return policy before ordering. Return address in China and customer is responsible for return shipping costs. Zolucky's alternative was to offer a 15% refund. Sending inferior, cheaply made products and keeping 85%. Scam!

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 9, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.

Every item has its own size. You could check the size according to the size chart.

For Shift Shirt Collar Casual Shirts & Tops that printed in mirror image, that is the design. It is correct.

We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.

Have a nice day!

GB
1 review
0 helpful votes
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Perfect website.
July 9, 2021

Blouse was exactly what I expected as I was searching the internet for the same item similar to one I already have.

Date of experience: June 9, 2021
Texas
2 reviews
0 helpful votes
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My opinion
June 9, 2021
Updated review

Shopping experience easy and quick. Delivery took way too long. Product wasn't anywhere like the blouse that was pictured. Description described it as a cotton blend. It was not. To return or exchange the directions were too difficult.

Date of experience: June 9, 2021

My opinion
May 9, 2021
Previous review

Shopping experience easy and quick.

Date of experience: May 9, 2021
Florida
1 review
0 helpful votes
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I recently wrote a review on an order that the vendor said I received on June 1st but never did. I'm happy to say that the order was received on June 13.

Date of experience: June 9, 2021
Italy
1 review
0 helpful votes
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Very bad service and terrible assistance customer care.
They don't wanto to resolve the problem and don't support the client to found the goods.
Embarrassing refund proposal. There is no full refund of the amount paid, although the goods never arrived at their destination

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 9, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.

This is ZOLUCKY.com. The order number in our website should be
HBIIE... We don't have your order like HBJXF... Kindly ls contact the correct website you ordered.

We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.

Have a nice day!

Florida
3 reviews
0 helpful votes
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Betty
June 8, 2021
Updated review

Was not able to remove items once in cart... too cumbersome.

Date of experience: June 8, 2021

Betty
May 6, 2021
Previous review

Was not able to remove items once in cart... too cumbersome.

Date of experience: May 6, 2021
GB
1 review
0 helpful votes
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Every time I place an order from this online boutique, I am always amazed by the clothes and their quality! I always order a lot when shopping because everything surprises me!

Date of experience: June 8, 2021
California
1 review
1 helpful vote
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Beautiful Styles But Prepare for Long Delivery
July 8, 2021
Updated review

One of the two dresses I ordered (size small) turned out to be huge and looked more like an X-large. The other dress which was the same size fit well and I love it! What I do not like about this online merchant is the delivery time. It took exactly a month from the order date for me to receive the dresses. I am getting ready to return the large dress (which states small on the label), so I hope the return goes smoothly.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 8, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.

We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.

Have a nice day!


Beautiful Styles
May 8, 2021
Previous review

I love the dresses; however, I'm a first time customer and do not know how these will actually fit me, so I cannot give a thorough review until I receive the dresses. One suggestion is to have to length posted for all dresses as some did not have them. If the dresses are petite it should state petite in the description

Date of experience: May 7, 2021
New York
1 review
0 helpful votes
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Sue
June 8, 2021
Updated review

I liked what I saw and hopefully it will fit that all I'm saying

Date of experience: June 8, 2021

Sue
May 9, 2021
Previous review

I liked what I saw and hopefully it will fit

Date of experience: May 9, 2021
Colorado
1 review
0 helpful votes
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Great
June 8, 2021
Updated review

Easy ordering and good prices, maybe took longer but pretty tops!

Date of experience: June 8, 2021

Great
May 7, 2021
Previous review

Easy ordering

Date of experience: May 7, 2021
Maine
1 review
0 helpful votes
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I have attempted to return items because the fabric is cheap, very light and not as advertised. NOT ONE RESPONSE.
Don't buy from this crooked companyhbiie*******

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 8, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.

We have replied you twice already. Pls check the email from [email protected].

We`ll keep improving our products, delivery and services. Any problems, you can email [email protected] or chat with us for further help.

Have a nice day!

New Hampshire
1 review
0 helpful votes
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Beautiful Items. Difficult finding length regarding long dresses. I'm 5.1 so I hope the 2 dresses that I ordered won't be too long for me. I ordered 2-X.

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 7, 2021
Jules R. Zolucky Rep
over a year old

Thanks for your comment.We did sent the item as described.We recommend you use “Size Chart “ to better determine your ideal size, because sizing varies between our items.

”Size Chart ” with detailed product measurements is included on each product page.

As a note, these are measurements for item itself. You can compare these measurements to similar pieces you already own.

Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email [email protected] or chat with us for further help.


Easy.
May 8, 2021
Previous review

Beautiful Items. Difficult finding length regarding long dresses. I'm 5.1 so I hope the 2 dresses that I ordered won't be too long for me. I ordered 2-X.

Date of experience: May 8, 2021