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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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Zolucky said that shipping would be free if I spent a certain amount on my order (clothing, earrings). Although I love everything I got, shipping was definitely NOT free! It was much more than I expected. Zolucky should be more honest about this.
The ease of ordering, the cutest tops and price made it all a winner. My package came right on time and all compliments on my new outfits!
The shirt was so inviting and knew I wanted. Easy, easy to order. Thank you!
I received two of four tops after a long wait. I liked the tops and they fit well. Last week I received another that is a present and it looks good. But still waiting for the main shirt I wanted for Halloween! Not sure I will order again :/
I have tried to return items to no avail it takes months to get my orders.I put in an order 1st of Oct still no order no emails saying when it is due to arrive
You say I am eligible for coupon yet I can never take advantage of it it doesn't take my codes
Not crazy about the Jersey material, but I have liked other items. So far many of the items I had to return because they were used material that I didn't like. The return process is a headache. I will not be buying from these types of companies again.
Return policy is terrible. You have to contact them to get a code and then you have to pay return shipping. Too much hassle.
Dear customer
We are sorry to hear that you find our return policy to be inconvenient and would like to address your concerns regarding our policy.
Regarding the process of initiating a return, we understand that it can be time-consuming to contact us to obtain a code for returning items. Therefore, we would like to clarify to you that there is no need to obtain any code from us in order to initiate a return. We apologize for any confusion or inconvenience caused by our previous communications.
If you prefer to return the item, please note that our policy requires the buyer to pay for the return shipping cost. However, we value our relationship with you as a customer and are willing to offer compensation instead of returning the product. We hope that you will consider accepting our offer, which may save you the hassle and costs associated with returning the item. However, if you choose to return the item for a 100% product refund, we will honor our policy and provide you with the necessary information to complete the return.
Regarding the return label, we have sent it via email on September 21st, and we hope that you have received it by now. Please tell us the tracking number of the return parcel so that we can track it and process your refund promptly. Once we receive the parcel and confirm the items inside, we will issue a 100% product refund through your original payment method within 3-5 business days.
We apologize for any inconvenience or frustration caused by our return policy. Our goal is to ensure that our customers are completely satisfied with their purchases, and we appreciate your feedback as it helps us improve our policies and procedures.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY
I would have given a 5 star, but one of the shirts I ordered was out of stock. When it came in stock I reordered the shirt, then I was sent 2 shirts. I wanted to return one of the shirts but I would have charged shipping and the shirt was now 60% off so it was cheaper to just keep the shirt. The quality is very good, I have been very pleased with everything I have ordered.
I did not receive one of the dresses which I prepaid. I sent inquiry and no response back. Owed 22 euros by company
Dear customer
We are sorry to hear that you did not receive one of the dresses you pre-paid for and that you have not received a response to your inquiry. We would like to address your concerns and provide assistance in resolving any issues.
Upon reviewing your order, we noticed that the last item was canceled due to a stock shortage, and we sent you an email on September 23 regarding the refund information for this item. We apologize if there was any delay or confusion in our response, and we hope that you have received the refund by now. If you have any further questions or concerns about the refund process, please do not hesitate to contact us.
We apologize if you have not received a response from us via email. We want to assure you that we do respond to every message we receive, and it is possible that our response may have been overlooked or gone to your spam or junk folder. Sometimes email operators identify our emails as advertising emails and automatically block our emails.
Since we cannot proactively contact customers through other means except emails, if you still cannot receive our emails, please contact us with another email address (such as Gmail), or contact us via online chat. You can find the chat button on the bottom right corner of our website.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY
I love the clothing I have purchased from Zolucky. Very reasonably priced, shipping and returns are quick and easy. I love the site!
But let's get more Plus size items. We want to look good too!
From the time ordered until items were delivered was longer than I expected.
Website not responsive. I was not able to edit order before placing order. I am used to being allowed to do so, by Amazon
Website not responsive.
Wanted to return for a smaller size not my money back.and they said I could not exchanged it even though they had smaller size.
HAD FUN SECOND TIME ORDERING WITH YOU. Now after this last order and I still haven't received the rest of it since July and I have paid for it I don't think I will be ordering from you again! I would like to know where my remaining items are? Please let me know>
Dear customer
Thank you for reaching out to us regarding your recent order. We apologize for any inconvenience caused by the delay in receiving the remaining items from your order, and we understand your frustration.
Please note that sometimes, certain items, especially those in high demand, may require additional time for preparation before they can be shipped. To ensure that you receive your items as soon as possible, we often ship items separately. This may result in different delivery times for different parts of your order.
Regarding the remaining items in your order, we would like to inform you that the second package is currently in transit. We have sent you an email with the latest logistics status and an estimated delivery time for this package. Kindly check your email for this information.
Furthermore, we apologize for any inconvenience caused by the delay in restocking the final item in your order. We have also sent you an email with the estimated restocking date for this item and offer a delay compensation. If you would like to cancel the item or make any changes, please reply to our latest email, and our customer service team will assist you accordingly.
We understand the importance of timely updates and apologize for any lack of communication. Upon checking, we have replied to your latest email on 2023-08-16. You can try to find emails in the spam box of your mailbox. We appreciate your patience and understanding as we work to resolve this matter and ensure that you receive your complete order as soon as possible.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY
Took a week longer to be delivered than first estimated.
I like how the fashions look, and the fabrics are great, but they are low quality in how they are being put together. Strings dangle, the coats are not lined. Another problem I have found is that the sizes are much smaller than American sizes. So if you are a medium size, order a large, rather than finding the clothes are too small.
However, I have found that most of the fashions are good, and at times the quality is excellent.
I love all the styles if clothes and shoes. So far, I have ordered a jacket, a dress and a pair if knee high boots. My only complaint: shipping is a bit expensive & slow. Returns/exchanges customer pays for the shipping - both ways. Alterative is to keep the merchandise & accept a portion of the price of the item. This is understandable from the merchant's point of view, since the merchandise all appears to come from China, to Los Angeles & then is delivered via USPS. Keep this all in mind when ordering.
I love all of the items I have purchased these past few months! Everything fits true to size, the materials are comfy, and the colors are vibrant. I always receive my orders within two weeks and they arrive safely.
I LOVE the tops I ordered! Perfect fit, beautiful design, stunning color, and great price! Thank you!
My order took almost 3 weeks to receive and then it still was not my full order. Nothing fit! I ordered the size I normally wear and it was so small. The items I did not receive were on back order which I was not notified of until I contacted them. It cost $18 to send my order back, so I spent $18 dollars and got nothing! Will never order from there again.
Dear customer
We are sorry to hear that your recent experience with our company was disappointing and did not meet your expectations. We would like to address your concerns and provide assistance in resolving any issues.
Regarding the shipping of your items, we apologize for any delay or confusion caused by the separate shipments of your order. Sometimes hot sale items require more time to prepare before shipment, which may result in items being shipped separately to ensure timely delivery. We apologize for any inconvenience this may have caused you.
Regarding the sizing of the items you received, please note that the sizing of different items may vary due to differing sizing standards, and our size chart provides accurate measurements for each product. If the actual dimensions of the item we have sent you do not match those stated on our size chart, please send us photos of the item along with size measurements so we can check for discrepancies.
Regarding the back-ordered items, we apologize for any miscommunication or delays in informing you of their status. We aim to notify our customers as soon as possible if an item is out of stock or on backorder, and we apologize if this was not effectively communicated in your case.
Rest assured that we have refunded the returned and canceled items through your original payment method. Please contact your card company or payment provider if you have not yet received the refund.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY
Besides taking forever for one part of a two item order to arrive. Your company has still been offering the t-shirt that I ordered, yet you refunded what I paid for it, but didn't refund the shipping part or tax! It's a shame because there are a lot of lovely clothes to order. But I've worked in many customer service positions in my life until I wasn't able to work anymore, & I never showed lousy customer service. And why were you still offering the t-shirt, yet you refunded what I paid for the shirt & never shipped it to me. It's okay, I have many other options. You don't care about my business, I don't care about your company. But it's a shame b/c I saw lovely items I would have liked to order. NOT ANYMORE BECAUSE I DON'T NEED TO SHOP WITH A COMPANY THAT DOESN'T OFFER GOOD C.S. BYE ZO-UNLUCKY!
Dear customer
We are sorry to hear that you were disappointed with our customer service and that your recent order did not meet your expectations. We would like to address your concerns and provide assistance in resolving any issues.
Regarding the shipping of your items, we apologize for any delay or confusion caused by the separate shipments of your two-item order. Sometimes hot sale items require more time to prepare before shipment, which may result in items being shipped separately to ensure timely delivery. We shipped the first item as soon as possible, and it was successfully delivered to you.
However, we regret to inform you that the second item in your order was canceled due to a stock shortage, and a 100% product refund has been issued to you. We apologize for any disappointment or inconvenience caused by this cancellation.
Regarding the shipping fee and taxes, we would like to clarify our policy. Our shipping fees are calculated based on the package as a whole, rather than individual items. In this case, since the package was already prepared and the shipping fee was paid, we are unable to provide a refund for the shipping fee. Please note that we do not charge any taxes on your order.
We understand that this has been frustrating and disappointing for you, and we apologize for any miscommunication or errors on our part. Our goal is to provide excellent customer service and high-quality products to all of our customers, and we will take steps to ensure that we address any issues or concerns raised by our customers.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY
Can't get a full refund and the pictures make the clothes look better than the real thing.
Dear customer
We sincerely apologize for the inconvenience you have experienced and understand your frustration. We deeply regret that our customer service has not met your expectations.
We sincerely apologize for any disappointment caused by the product not meeting your expectations. We strive to provide accurate and appealing product images, but we understand that variations may occur. In order to address your concerns about the product's appearance, we kindly request that you email us photos of the item that you received, highlighting any discrepancies between the actual product and the images displayed on our website. This will enable us to assess the situation accurately and provide you with an appropriate resolution. Your feedback is important to us, and we will take it into consideration as we continuously improve our website and product representation.
On 2023-08-17, we emailed you a return label. Kindly check your inbox, including the spam or junk folder, for an email from our team. If you have not received it, please let us know, and we will resend it promptly. Since we cannot proactively contact customers through other means except emails, if you still cannot receive our emails, please contact us with another email address (such as Gmail), or contact us via online chat. You can find the chat button on the bottom right corner of our website.
Sorry we don't have phone service. If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY
Let's see quality and mail time and then I will let you know.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer
Thank you for bringing the issue regarding your recent orders to our attention. We sincerely apologize for any confusion or inconvenience caused by returns process.
About returns, we have never received a return request from you before. All purchases (except bra, bikini, swimwear, underwear, panties, bags, and accessories) can be returned within 30 days after you have received the last package of your order. You can check our return policy and how to return via https://zolucky.com/information/returns-exchanges
We have sent an email to you about your returns today, please check soon. Or you can contact us directly via live chat and explain the situation in detail, including the reason for requesting return and any relevant order so that we can assist you in resolving the issue as quickly as possible. Once we receive this information, we will do everything we can to process your return promptly and keep you updated on its status.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY