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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Never again
November 17, 2022

Unpleasant fabric, lengthy delivery
Return to China at exorbitant costs.
Not worth it.
Items looks much better in photos than in person

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 18, 2022
Miss W. Zolucky Rep
over a year old

We`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.

I completely understand your feelings. As our products are shipped from our fulfillment center in China so the return country is also China. We are currently working to resolve the issue to own our overseas return warehouse and also improve our products.

If you have questions about your order, please contact us by email at [email protected] or by chat online. Stay safe and have a good day!

Indiana
2 reviews
0 helpful votes
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No Problems!
October 18, 2022
Updated review

I a lot of money with Zolucky - gifts, season changes, etc., and have had no problems. The great customer service and ease of ordering keep me coming back.

Date of experience: October 18, 2022

Always a great experience!
June 20, 2022
Previous review

I have always had great experiences with Zolucky. Their customer service is exceptional and I enjoy the quality of the products I receive.

Date of experience: June 20, 2022

Quick and Easy
August 2, 2021
Previous review

First timer here. I love the prices and the size charts are so helpful!

Date of experience: August 2, 2021
Michigan
1 review
0 helpful votes
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Convenient
October 18, 2022

It was convenient. I liked the products and pricing too

Date of experience: October 18, 2022
Michigan
1 review
0 helpful votes
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Returning customer
October 18, 2022
Updated review

Prices are very reasonable. Merchandise is good quality

Date of experience: October 17, 2022

The shipping is way too expensive
January 31, 2021
Previous review

While the prices aren't bad, the shipping prices are way too expensive

Date of experience: January 31, 2021

The shipping is way too expensive
February 19, 2021
Previous review

While the prices aren't bad, the shipping prices are way too expensive

Date of experience: January 20, 2021
Illinois
1 review
0 helpful votes
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Easy Ordering
October 17, 2022

I received my order on time. Each item was good quality. Will order again

Date of experience: October 17, 2022
Michigan
1 review
0 helpful votes
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Great experience
October 17, 2022
Updated review

Great deals and quick shipping
Past shopping experience *****

Date of experience: October 17, 2022

Always great items
October 2, 2022
Previous review

Great experience

Date of experience: October 2, 2022
Florida
1 review
0 helpful votes
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No notifications for over two weeks.
October 17, 2022

Shipping was too much and no tracking. I was worried I would never receive the item.

Date of experience: October 17, 2022
Maryland
2 reviews
5 helpful votes
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Nothing from them fits
November 16, 2022

I ordered to items, neither fitted, one would have fit a gorilla the sleeves were longer than my insaem on my pants. The other shirt in a larger size was way to small, and was not the material listed. Avoid them at all cost.

Date of experience: October 17, 2022
Miss W. Zolucky Rep
over a year old

Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
The detailed measurements of different products on our website differ even in the same size.
If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.

Canada
1 review
0 helpful votes
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Who is telling the truth?
November 16, 2022

I am reading this website about the reviews about Zolucky online shopping. 80% of you are stating that's it's a great online shopping and trust worthy. Then I read on the BBB that it's a F on their website for reviewing this Zolucky online shopping.
Can someone please tell me what to believe about this website?
It would be great if someone would respond to this review.

Date of experience: October 17, 2022
Miss W. Zolucky Rep
over a year old

Thank you for your feedback. Satisfying every customer is our mission and pursuit. Up to 95% of our customers love our products and service, but as some reviews have said, we still have a long way to go. We thank all customers for their voices and we thank every customer who is willing to witness our growth. We will continue to improve the quality of our products and services to meet customer needs.

We suggest you can try a small order first, and if you like the product then you can purchase more. If you have questions about your order, please contact us by email at [email protected] or by chat online. Stay safe and have a good day!

Florida
1 review
0 helpful votes
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Halloween shirt
October 17, 2022

Cute products, hope they fit me.

The shirt is good quality but extremely large. I put it away.

Date of experience: October 17, 2022
Texas
2 reviews
1 helpful vote
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Out of stock
November 16, 2022
Updated review

After ONE week, notified that item was out of stock and would take up to TWO weeks for a refund. That is unacceptable and SMELLS. No more orders for me.

Date of experience: October 17, 2022

Discount
November 13, 2022
Previous review

I was offered a $3 discount and did not get it.

Date of experience: October 13, 2022
California
1 review
0 helpful votes
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I didn't care for material
October 15, 2022

Good shopping experience. However, material is very thin. Look is ok. But not as I thought it would look like

Date of experience: October 15, 2022
Alabama
1 review
0 helpful votes
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A fun way to shop
October 15, 2022

This is my first time shopping with zolucky. I'm happy about my first purchase and look forward to plenty more.

Date of experience: October 15, 2022
Tennessee
3 reviews
2 helpful votes
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Great deals, but...
October 14, 2022

Make sure you like them because it will cost you almost as much to return them as to buy them! And it takes a long time to receive them and their tracking is not up to date.

Date of experience: October 14, 2022
Austria
4 reviews
1 helpful vote
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Super fast shipping
October 15, 2022

Super fast shipping, everything was as described, absolutely love! Definitely will be purchasing from again! And I recommend it to everyone!

Date of experience: October 14, 2022
Utah
1 review
0 helpful votes
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Very disappointed.
October 12, 2022

Like the clothes and the styles, but the sizing is all wrong.

Date of experience: October 12, 2022
Illinois
1 review
0 helpful votes
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First time shopper
October 12, 2022

I found what I was looking for, but I was not happy with the shipping cost or the overall shipping procedure. Better communication and updates on the things ordered would help the customer greatly. The customer chat line was excellent, I don't remember the names of the two women who helped, but they found the information quickly and were very efficient and accurate.

Date of experience: October 11, 2022
Florida
1 review
0 helpful votes
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Loved the different designs and colors
October 11, 2022
Updated review

Excellent ordering process. Came fast. Like the designs, but wish they were cotton. Not poly.

Date of experience: October 11, 2022

Ok
June 9, 2022
Previous review

Ok - waiting to see product quality

Date of experience: June 9, 2022
California
1 review
0 helpful votes
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Quick and easy
October 11, 2022

The tops that I ordered were good quality for the price; however, it seems that the small size is too large for me and there were no extra-small sizes available.

Date of experience: October 10, 2022
Pennsylvania
1 review
0 helpful votes
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I'm so disappointed. I used Zolucky's sizing chart to determine my fit only to receive $122 worth of clothing oversized by at least 2 sizes. I submitted a return request per the receipt enclosed with my order. I received a reply stating I would have to pay all international shipping costs as well as customs fees to return these items that didn't fit to CHINA! Even though the soft plastic envelope I recv'd containing my order came from California! Seller requested I send my return to them in a box.?
It's been over a week of correspondences/waiting and I still haven't received a return shipping address. I suspect this company is slow with their replies in the hope that 30 days will pass and I'll be stuck with these grossly mis-sized items.
Sad thing? (Some of) their stuff is cute (some is hideous). I would've happily exchanged what I liked and donated what I didn't, but that wasn't an option. #Zolucky offered a 15% credit. NOTHING FITS. 15% of $122 loss is insulting.
Don't be fooled into thinking the inflated prices mean higher quality clothing.
Zolucky is trash. Shop elsewhere.

Date of experience: October 10, 2022