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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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Style is very conducive for the older group as well as the younger generations.
Doing a search and adding to cart is good. Seem to have a trouble during the checkout process. Seem to get stuck and sometimes need to go back to complete. Very challenging to complete.
I ordered 3 blouses and a dress from Zolucky and received all 4 items. Two of the three blouses came with permanent creases in them but felt I could live with them. I returned the dress per their return policy but I have never received a refund. The only contact I got from them was an offer for a credit if I would keep the dress. I didn't want to keep the dress because it looked awful on me. They have a Contact Us on their website but no way to actually contact them. If you order anything from them, make sure you really want it because you will not get a refund.
I ordered several shirts from this company. And when I tried to return a few of them because they didn't fit or the quality was horrendous, I was given a run around about how I had to ship everything to China and how I had to pay the fees and it would be too expensive for me. They offered to let me keep the items for 25% off. I didn't like the items or they didn't fit so I proceeded to return them. The address that they gave me, which was very specific, must have been a bad one (i feel like they have me a bad address on purpose), because 3 months after I sent everything to their facility in China, I had the package returned to me. With a "return to sender" note on it. So now I'm out $85 for the merchandise and $45.75 for the postage. 0 satisfaction from this company. DO NOT BUY FRIM THEM!
Dear customer
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns process.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
The detailed measurements of different products on our website differ even in the same size. There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size because sizing varies between our items.
To assist us in resolving this issue, could you please provide our customer service center with your order number or the email address under the order? We have email and 24-7 Live Chat service now. The chat button is in the lower right corner of our website. We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
Please note that the address on the received package is not our return address, it is only a hub of the shipping company. We have return addresses in many countries, such as the United States and Canada. Customers can select the nearest return address for returns.
Well received your feedback regarding the returns. We are sorry that this makes you down and will strive to improve the quality of our services and for better policy. What we have been trying to do is to make you have a good experience of shopping.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
Good buys but horrible customer service. Once in a while I actually receive what I ordered but sometimes I get maybe three of the things four things. I try to inquire about the shortage but when I click on contact us, it says that it is not available. Sux, I have unsubscribed to the emails. I'm not getting ripped off again!
Dear customer
We apologize for any inconvenience you may have experienced while contacting us. Your opinion is important to us and we really appreciate it. We will strive to improve the quality of our services.
We have email and 24-7 Live Chat service now. The Contact Us button is always available, you can check in https://zolucky.com/contact-us. We recommend that you can try to improve it by switching networks or devices if you still encounter the same issues. Or please provide us with specific feedback or screenshots about the issues you encountered. We will forward your feedback to our relevant department for further checking.
In some cases, we may prioritize shipping of ready items to prevent further delays. After checking, all the items in your order were delivered.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our service.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
Great variety of products and prices are very reasonable. Quality colors and selection are good.
I had made a mistake, which thankfully was put right quickly by Zolucky.
Thank you for all your help and I am looking forward to receiving my products
Filling out my order went too fast for me, I feel sure my discount under code CAT10 was applied before it went to pay now. How can I check this please
Wonderful selections with great value! I have received many compliments on my clothing choices.
Sizes do vary. Two things fit. Two things are too small. Material shown is not what is in the product. Never a lining.
Order placed 8/12...today is 9/15. I ordered 5 items and as of todays date have received 2...2...i do like the items and price points...but if i dont get them in a timely manner what difference does it make?
I ordered 3 tops. Very excited to get them only to find 1 will not fit, 1 is ok & the other is perfect.
I do wish I had seen PayPal option before putting in my credit card numbers.
I was very excited to buy this sweater… so I purchased it…. I got an email thank you.
Never got a confirmation! A week later I chatted w someone about my order. Still no order…. Then a week went by chatted w someone else. No results…. So I called my bank and disputed the payment for merchandise I never got. The next day! What do you know……. I got an emsil refunding my payment…. Why couldn't they just have sent my sweater to begin with.
I will NEVER purchase from your company again!
Dear customer
We apologize for the inconvenience you experienced with your recent order and would like to address your concerns and frustration.
Regarding the issue with your order confirmation, we are sorry that you did not receive a confirmation after making your purchase. We usually send an order confirmation email directly to our customers' email addresses immediately after the order is placed. If you did not receive this email, it may have been sent to your spam folder or there may have been an error in the email address provided. We apologize for any confusion or inconvenience caused by this and we will take steps to ensure that all future orders are confirmed promptly.
Regarding the delay in shipping your sweater, we apologize for the delay and any lack of communication from our customer service representatives. We have checked our records and found that your item was unfortunately canceled due to being out of stock. We understand how frustrating this must have been for you, and we apologize for any inconvenience this may have caused. We strive to provide accurate stock information on our website and to notify customers as soon as possible if an item is out of stock.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY
Loved the dress so much that I ordered another one for my sister--her birthday this month. Dress is comfortable, washes well, maintains shape.
Good availability of product in size I want. Ordered this item once, too big, site doesn't allow me to return. Having to re-order in smaller size. At least the item is available.
REP TO MAKE IT RIGHT. FINALLY THEY WERE MAILED. IAM AFRAID TO ORDER AGAIN. CANT YOU AS A COMPANY SELL TO A LOCAL STORE IN THE USA,SO CHOICES CAN BE SIMPLIFY THE PURCHASE BETTER. I LOVE THE CHOISES OF STYLE AND I WOULD BUY MORE.
Dear customer
We apologize for the inconvenience you experienced with your last order and we would like to address your concerns and suggestions.
Regarding the issue with your slippers, we apologize for the delay in shipping and difficulty in reaching our customer service representative. We have checked our records and found that this order was canceled due to being a duplicate of another order, which explains why it was not shipped. However, we have successfully delivered another order to you.
Regarding your suggestion that we sell to local stores in the USA, we appreciate your feedback. At the moment, we only offer online sales channels, as it allows us to provide a wider selection of high-quality products at competitive prices to customers around the world. However, we will keep your suggestion in mind as we continue to evaluate our business strategy and explore new opportunities for growth and expansion.
To ensure a smoother ordering experience, we recommend using a desktop or laptop computer. The larger screen and more precise controls can make it easier to navigate and make adjustments to your order.
Thank you for giving us the opportunity to serve you and we hope to have the chance to provide you with an improved shopping experience in the future.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY
I ordered a jacket - after 3 weeks i asked what had happened to my jacket - they said they were backordered and had no idea for how long - i ckd back in a week and they cancelled my order - it was such a cute jacket - im so disappointed with the customer service - i cant recommend this to anyone
Dear customer
We are sorry to hear that you had a negative experience with our online store and would like to address your concerns regarding your order.
Regarding the delay in shipping your jacket, we apologize for any inconvenience caused by the backorder. Sometimes hot sale items require more time to prepare before shipment, and we understand that this can be frustrating for customers who have been eagerly anticipating their order. We apologize for the delay in communicating this to you and any confusion that may have caused.
Regarding the cancellation of your order, we found that you had contacted us via email to request a cancellation if your order could not be delivered by October 14th. As we were unable to guarantee delivery by that date due to the backorder, we processed your cancellation request as per your instructions. We apologize if this was not communicated to you clearly or in a timely manner.
We are sorry that we were not able to fulfill your order, and we understand your disappointment at missing out on the item you had your heart set on. We value our customers' satisfaction and strive to provide excellent customer service, and we apologize for falling short in your case.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY
My first order was great! My second order was terrible. Its been 2 months minimum, and I haven't heard from this company. I was charged and the amount was taken out of my credit card, but NOTHING.
I was informed I would be contacted when order was shipped. NOTHING. I get the feeling that I have been duped. I feel like Zolucky has no intentions of ever sending my purchase and I can kiss my money goodbye.
Zolucky has so much to choose from and great styles. With so many manufacturers, trusting the
Label has been my problem. Not all XL sizes are the same. I have XXL pieces that are as small as XL. I've had to order BOTH sizes and keep the one that fits.
Knowing I won't be waiting or shippng from
China makes a huge difference in placing an order. Thanks ZOLUCKY
All items ordered were not as described on pictures on order screen. Quality unacceptable, sizes not correct, awful faded colors, threads attached everywhere, simply unacceptable.! I had requested refund and waiting for mailing return label, I do not expect to pay one dollar more, waiting for refund please.
Dear customer
We are sorry to hear that you were extremely dissatisfied with the items you received and would like to address your concerns regarding our products and return policy.
Regarding the quality of the items, we apologize for any discrepancies between the actual quality of the items you received and the ones depicted on our website. We strive to ensure that our product images accurately reflect the actual appearance and quality of our products, but we acknowledge that there may be variations due to factors such as lighting and camera angles. If you could send us some pictures of the items you received, we can verify if they are not as described or depicted on our website.
Regarding the sizes of the items, we understand that sizing can be a concern for our customers, and we apologize for any discrepancies between the actual dimensions of the items you received and the ones stated on our size chart. As previously mentioned, the sizing standard of different items is different, and we provide a size chart on our website to help customers choose the correct size. If you believe that the items you received do not match the dimensions stated on our size chart, please send us photos of the item along with size measurements so that we can identify any discrepancies and take appropriate action.
All purchases (except bra, bikini, swimwear, underwear, panties, bags, and accessories) can be returned within 30 days after you have received the last package of your order. We have sent you an email containing the return label information. Please follow the instructions provided in the email to complete the return process, and we will issue a refund based on our policy.
We apologize for any inconvenience or dissatisfaction caused by your experience.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY
Please apply the 50% wallet credit from returned items of order HBIIE01131487. Thank you. Merchandise is beautiful!
The actual product you receive looks nothing ike the beautiful photo they have on their site. The quality of their material is so poor I wouldn't even put it on a doll, never mind a person. Their costumer service is the worst in the industry. If you need to return anything YOU PAY FOR THE SHIPPING TO CHINA.
Avoid ZOlucky.com Shop elsewhere like Amazon, because returns are free!
Dear customer
Thank you for reaching out to us and expressing your dissatisfaction with our company.
We apologize if the actual product you received did not meet your expectations and differed from the beautiful photo displayed on our website. We strive to provide accurate and high-quality products, and we regret any disappointment caused. To better understand the issue, we kindly request that you send us photos of the received items to verify the discrepancies between the product and its description on our website.
In terms of the return process, we value our relationship with you as a customer and would like to offer a solution. Instead of returning the product, we would like to provide you with compensation for the issues you have encountered. We hope you will consider accepting our offer and finding a resolution that satisfies both parties. However, please note that you still have the right to reject our offer and return the product for a full refund.
All purchases (except bras, bikinis, swimwear, underwear, panties, bags, and accessories) can be returned within 30 days after you have received the last package of your order. You should reply to our email earlier for a return label.
Sorry to tell you that “Buyer is responsible for return shipping cost”, which we have stated on the website. To facilitate the return process, we now have a return address in the United States.
We apologize for any inconvenience caused and appreciate your patience as we work towards resolving these issues. If you have any further questions or concerns, please do not hesitate to let us know. We are here to assist you and find a satisfactory resolution.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY
I ordered a huge amount of clothes because they look so good in the pictures. I even ordered a size larger. When the clothes arrived and I tried them on, I was appalled at the difference in sizes of each item. The slacks look like a size 6 or 7. Not a 3x. Then I tried it on the dress. It was like a tent. Huge.
All the clothes were sized and discriminately and differently from what these advertised.
I was very disappointed and I'm giving them all through charity. I bought them because I had tried shoes from zolucky and I was pleased with them. I had no idea the clothes were so disturbingly onsized incorrectly.
Dear customer
We are sorry to hear that you were disappointed with the sizing of the clothes you ordered and would like to address your concerns regarding our products.
Regarding the sizing of the items, we apologize for any discrepancies between the actual dimensions of the items you received and the ones stated on our size chart. We strive to ensure that our size chart is accurate and reflects the actual dimensions of our products, but we acknowledge that there may be some variations in sizing across different items due to differing sizing standards. If you believe that the items you received do not match the dimensions stated on our size chart, please send us photos of the item along with size measurements for our check so that we can identify any discrepancies and take appropriate action.
We offer a 30-day return policy for purchases (excluding bra, bikini, swimwear, underwear, panties, bags, and accessories). If you change your mind and need to return any items, please email us for a return label, and we will provide you with the necessary information to complete the return process.
We apologize for any frustration or disappointment that you have experienced. If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for your feedback! We are deeply sorry that you are not satisfied with our product and service. What we have been trying to do is to make you have a good experience of shopping.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
You can contact us through these ways:
1 Send us a customer service at Contact Us page
2 Start an online chat by clicking on the chat bubble on our website
3 write an email to [email protected] directly
If you do not want to accept the credit and keep the dress, you can simply send us an email requesting for return.
If you have already received the return label and sent the items back, please send your order number with the return tracking number to [email protected]， we will check and refund you.
If you need additional assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Louisa
ZOLUCKY