Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Zocdoc

ZocdocReviews 1,426

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Zocdoc?
grey stargrey stargrey stargrey stargrey star

Zocdoc Reviews Summary

Zocdoc has a rating of 2.9 stars from 1,426 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.

service
148
value
130
shipping
41
returns
48
quality
112
This company does not typically respond to reviews

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
Follow Cathy M.
Unfollow Cathy M.
Share Review
Report Review

Not using ZocDoc again!
December 7, 2015

Made an appt with my doctor on your site. Got there, no appt. Did not transfer to their computers. Waited for 1 hr to get squeezed in. Disappointed and angry!

Date of experience: December 4, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi there Cathy,

We are terribly sorry to hear about the trouble you experienced with this appointment. Could you give us a call at (855) 962-3621? We would love to get to the bottom of this for you.

Looking forward to hearing from you.

In health,

Mary M.
ZocDoc Service Team

Georgia
1 review
0 helpful votes
Follow Susan J.
Unfollow Susan J.
Share Review
Report Review

Couldn't be easier
December 7, 2015

I needed to make an out of state appointment with my doctor. I jumped online, went to ZocDoc and booked my appointment for the time and date needed. It was fast and easy to book and at the same time I was able to update my paperwork for the doctor. I received a follow up email and had nothing else to deal with when I arrived for my appointment.

Date of experience: December 4, 2015
Minnesota
1 review
0 helpful votes
Follow Patricia T.
Unfollow Patricia T.
Share Review
Report Review

Zocdoc Rocks!
December 7, 2015

I am very happy with ZocDoc! It is so easy to make appointments, finding doctors and specialists without all the hassles and frustrations! Love it!

Date of experience: December 4, 2015
California
3 reviews
0 helpful votes
Follow Mina H.
Unfollow Mina H.
Share Review
Report Review

Ok but not consistent
December 7, 2015

I need a little more structure in my life and the providers often cancel last minute on me

Date of experience: December 4, 2015
Texas
1 review
0 helpful votes
Follow Jessica D.
Unfollow Jessica D.
Share Review
Report Review

Great!
December 7, 2015

I like Zocdoc because you don't have to be calling doctors and checking with them appointments available. Zocdoc gives you the chance to check what appointments they have available.

Date of experience: December 4, 2015
Pennsylvania
1 review
0 helpful votes
Follow Zachery K.
Unfollow Zachery K.
Share Review
Report Review

Initial Visit
December 7, 2015

Overall good. This was my first visit, seem to be very courteous and knowledgeable.

Date of experience: December 4, 2015
New York
1 review
0 helpful votes
Follow Marian M.
Unfollow Marian M.
Share Review
Report Review

Appreciation of Services Provided
December 7, 2015

I was looking for a neck pain doctor and you recommended someone. It worked out perfectly because the doctor's office is closer to my job and most of all I like his services.

Thanks

Date of experience: December 4, 2015
Illinois
1 review
0 helpful votes
Follow Samantha H.
Unfollow Samantha H.
Share Review
Report Review

Great experience
December 7, 2015

Easy to use and navigate. Love the website. Would definitely recommend

Date of experience: December 4, 2015
Illinois
1 review
0 helpful votes
Follow Mae R.
Unfollow Mae R.
Share Review
Report Review

I love the convenience of finding a doctor and the ability appointments online late at night for the next morning. The only thing I have had trouble with is trying to make an appointment through ZocDoc that is not the doctor's next available day. I don't know if it's the interface or what but I can see the days available but no times except for the day of their next available appointment. For example, if I want to make an appointment for Tuesday but Monday is when the doctor has their next available appointment, I can scroll to Tuesday but no times or options to book an appointment show up. Again this is great for those moments when you realize you're sick or need a dentist & the office has closed. You can make an appointment and get confirmation without waiting until the next morning to find out if you have an appointment.

Date of experience: December 4, 2015
New Jersey
1 review
0 helpful votes
Follow Tyshea P.
Unfollow Tyshea P.
Share Review
Report Review

Convienent and Easy!
December 7, 2015

I was using Zoc Doc for a while before a lot of my other providers new about it and I love the fact that I can make appointment on my own at my convenience. They have so many specialties and doctors to choose from and I don't have to search around because it's all in one place.

Date of experience: December 4, 2015
Ohio
1 review
0 helpful votes
Follow Dawn T.
Unfollow Dawn T.
Share Review
Report Review

Execellent!
December 7, 2015

An appointment is just a click away! This app was the first step in saving my husbands life!

Date of experience: December 4, 2015
New York
1 review
0 helpful votes
Follow Jolu D.
Unfollow Jolu D.
Share Review
Report Review

Such a big help
December 7, 2015

I'm new in this country, meaning I needed to start al over and look for my primary doctor, dentist, dermatologist, etc. I didn't want to just "pick one" and move on, these are the people who will be taking care of me and therefore I needed to be comfortable with the healthcare providers and i found this app very helpful because it has ratings, and testimonials from patients. I did not need to look for another dentist, dermatologist, or primary doctor because right from the very start, I had an idea of the physician that I will be going to. Thanks to all the testimonials and ratings. Very helpful!

Date of experience: December 3, 2015
New York
1 review
0 helpful votes
Follow l b.
Unfollow l b.
Share Review
Report Review

3/5
December 6, 2015

I think the overall concept and even app etc are well done and work pretty well, however I think that there are so many more doctors in my area that are not on zocdoc that makes almost not worth using. That having been said those that do use it, are a pleasure to deal with as far as my personal experiences have gone thus far.

Date of experience: December 3, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi there,

Thanks for your feedback! We are adding new doctors every day, so hopefully we will have more in your area soon! Give us a call at (855) 962-3621 if you ever need help doing a search.

In health,

Mary M.
ZocDoc Service Team

New York
2 reviews
0 helpful votes
Follow Ramona D.
Unfollow Ramona D.
Share Review
Report Review

A Last Minute Life Saver
December 6, 2015

So easy to make appointments even same day appointments

Date of experience: December 3, 2015
New York
1 review
0 helpful votes
Follow A F.
Unfollow A F.
Share Review
Report Review

So far so good
December 6, 2015

ZocDoc us a very informative site. I found a few doctors on this site. There are profile pictures of doctors posted with reviews from their patients on it. The patients also rate the doctors bed side manner and if doctor took time to speak with them about the issue at hand.

Date of experience: December 3, 2015
Texas
1 review
0 helpful votes
Follow Omme F.
Unfollow Omme F.
Share Review
Report Review

Excellent
December 6, 2015

Finding doc zoc has been a blessing, not only for booking appointments but also in finding specialised doctors!
Keep it up doc zoc ur doing a great job

Date of experience: December 3, 2015
Nevada
2 reviews
1 helpful vote
Follow james m.
Unfollow james m.
Share Review
Report Review

Disappointment
December 6, 2015

Made an appointment with the doctors office they claim they didn't even have my appointment went all the way down there and then blame it on you guys I'm not using the app no more

Date of experience: December 3, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi there James,

We are terribly sorry to hear about the trouble with your appointment. Please give us a call at (855) 962-3621 so we can take a look at what happened here.

Looking forward to hearing from you.

In health,

Mary M.
ZocDoc Service Team

Ohio
1 review
0 helpful votes
Follow Robert G.
Unfollow Robert G.
Share Review
Report Review

Very good-excellent
December 6, 2015

Promptness of appointments is big plus. Hopefully, this will be the
Way the medical appointments are made in the future in all jurisdictions.
Some are still using the referral technique - as a result it can take over
Eight weeks for a specialist appointment.

Date of experience: December 3, 2015
New York
1 review
0 helpful votes
Follow Sara M.
Unfollow Sara M.
Share Review
Report Review

Reliable and great customer service
December 6, 2015

I really like using ZocDoc to book appointments and keep track of my medical providers. The team is always helpful when I've had questions or issues, I always get a prompt response. The one issue I've had is sometimes the interfacing with the medical offices - once or twice, the appointment I made online wasn't honored by the doctor's office, and I've also filled out the health forms online "to save time at the doctor's office" and then was made to re-fill them out when I got there.

Date of experience: December 3, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi Sara,

We are so sorry for the hiccup with those check-in forms. Give us a call at (855) 962-3621 so we can take a look into that for you!

In health,

Mary M.
ZocDoc Service Team

Arizona
1 review
0 helpful votes
Follow MacKenzie H.
Unfollow MacKenzie H.
Share Review
Report Review

Something is wrong with the times?
December 6, 2015

Made, an appointment for the afternoon, got a confirmation for the afternoon, called to tell them I would be five minutes later only for them to tell me I missed my entire appointment because it was scheduled in the morning.

Date of experience: December 3, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi MacKenzie,

That doesn't sound right! We are so sorry for any confusion. Give us a call at (855) 962-3621 and we can look into this for you.

In health,

Mary M.
ZocDoc Service Team

From the business

Zocdoc is the beginning of a better healthcare experience for millions of patients every month. Find doctors you love, read real reviews, book appointments instantly, and more.


zocdoc.com
Founded in 2007
New York, NY