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Zocdoc has a rating of 2.9 stars from 1,426 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.
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Made an appt with my doctor on your site. Got there, no appt. Did not transfer to their computers. Waited for 1 hr to get squeezed in. Disappointed and angry!
I needed to make an out of state appointment with my doctor. I jumped online, went to ZocDoc and booked my appointment for the time and date needed. It was fast and easy to book and at the same time I was able to update my paperwork for the doctor. I received a follow up email and had nothing else to deal with when I arrived for my appointment.
I am very happy with ZocDoc! It is so easy to make appointments, finding doctors and specialists without all the hassles and frustrations! Love it!
I need a little more structure in my life and the providers often cancel last minute on me
I like Zocdoc because you don't have to be calling doctors and checking with them appointments available. Zocdoc gives you the chance to check what appointments they have available.
Overall good. This was my first visit, seem to be very courteous and knowledgeable.
I was looking for a neck pain doctor and you recommended someone. It worked out perfectly because the doctor's office is closer to my job and most of all I like his services.
Thanks
Easy to use and navigate. Love the website. Would definitely recommend
I love the convenience of finding a doctor and the ability appointments online late at night for the next morning. The only thing I have had trouble with is trying to make an appointment through ZocDoc that is not the doctor's next available day. I don't know if it's the interface or what but I can see the days available but no times except for the day of their next available appointment. For example, if I want to make an appointment for Tuesday but Monday is when the doctor has their next available appointment, I can scroll to Tuesday but no times or options to book an appointment show up. Again this is great for those moments when you realize you're sick or need a dentist & the office has closed. You can make an appointment and get confirmation without waiting until the next morning to find out if you have an appointment.
I was using Zoc Doc for a while before a lot of my other providers new about it and I love the fact that I can make appointment on my own at my convenience. They have so many specialties and doctors to choose from and I don't have to search around because it's all in one place.
An appointment is just a click away! This app was the first step in saving my husbands life!
I'm new in this country, meaning I needed to start al over and look for my primary doctor, dentist, dermatologist, etc. I didn't want to just "pick one" and move on, these are the people who will be taking care of me and therefore I needed to be comfortable with the healthcare providers and i found this app very helpful because it has ratings, and testimonials from patients. I did not need to look for another dentist, dermatologist, or primary doctor because right from the very start, I had an idea of the physician that I will be going to. Thanks to all the testimonials and ratings. Very helpful!
I think the overall concept and even app etc are well done and work pretty well, however I think that there are so many more doctors in my area that are not on zocdoc that makes almost not worth using. That having been said those that do use it, are a pleasure to deal with as far as my personal experiences have gone thus far.
Hi there,
Thanks for your feedback! We are adding new doctors every day, so hopefully we will have more in your area soon! Give us a call at (855) 962-3621 if you ever need help doing a search.
In health,
Mary M.
ZocDoc Service Team
So easy to make appointments even same day appointments
ZocDoc us a very informative site. I found a few doctors on this site. There are profile pictures of doctors posted with reviews from their patients on it. The patients also rate the doctors bed side manner and if doctor took time to speak with them about the issue at hand.
Finding doc zoc has been a blessing, not only for booking appointments but also in finding specialised doctors!
Keep it up doc zoc ur doing a great job
Made an appointment with the doctors office they claim they didn't even have my appointment went all the way down there and then blame it on you guys I'm not using the app no more
Hi there James,
We are terribly sorry to hear about the trouble with your appointment. Please give us a call at (855) 962-3621 so we can take a look at what happened here.
Looking forward to hearing from you.
In health,
Mary M.
ZocDoc Service Team
Promptness of appointments is big plus. Hopefully, this will be the
Way the medical appointments are made in the future in all jurisdictions.
Some are still using the referral technique - as a result it can take over
Eight weeks for a specialist appointment.
I really like using ZocDoc to book appointments and keep track of my medical providers. The team is always helpful when I've had questions or issues, I always get a prompt response. The one issue I've had is sometimes the interfacing with the medical offices - once or twice, the appointment I made online wasn't honored by the doctor's office, and I've also filled out the health forms online "to save time at the doctor's office" and then was made to re-fill them out when I got there.
Hi Sara,
We are so sorry for the hiccup with those check-in forms. Give us a call at (855) 962-3621 so we can take a look into that for you!
In health,
Mary M.
ZocDoc Service Team
Made, an appointment for the afternoon, got a confirmation for the afternoon, called to tell them I would be five minutes later only for them to tell me I missed my entire appointment because it was scheduled in the morning.
Hi MacKenzie,
That doesn't sound right! We are so sorry for any confusion. Give us a call at (855) 962-3621 and we can look into this for you.
In health,
Mary M.
ZocDoc Service Team
Answer: Hello Mark. Zocdoc offers a closed-loop review system that allows patients to share their experiences after being seen for an appointment booked on Zocdoc. These reviews can be found on each individual provider's Zocdoc profile. You can search for a provider at https://www.zocdoc.com/. Please let us know if we can help you find the care that you need or if there is a different set of reviews that you are trying to access at this time. You can reach our service team at (855)962-3621.
Answer: Hi Sandra, we hope that you were able to get the care that you were looking for. At Zocdoc, we are not able to offer any medical advice or guidance so we recommend you contact your doctor directly if you need to ever verify they will be able to provide the treatment you are looking for. Feel free to reach out to the Zocdoc team at (855) 962-3621 or [email protected] if there is anything we can do to help you find the care that you need.
Answer: Yes, prices appear to be around $44-180 now. Offices get charged this even for cancellations, no-shows, and fake bookings. Zocdoc has no built in protections to negate this type of booking behaviors. Why would they when they profit off it? Zocdoc also prohibits practices from talking about this fee as it violates their "community standards."
Answer: Hello Swetha. Thanks for reaching out. We'd love to help you find a doctor and book an appointment right online. If you go to www.Zocdoc.com, you can search for doctors by specialty, location, and insurance. You'll be able to see a list of doctors and their availability. Once you select a doctor, you can choose the time that is best for you. Once you complete the booking process, the doctor will receive your appointment information and confirm your appointment via email. This is completely free for you as a patient. Please give us a call at (855) 962-3621 if you need help with this or anything else!
Answer: Hi Amanda! That depends on the doctor's office! Every provider is different, so it would be best to get in touch with them about specific pricing information. Give us a call at 855-962-3621 if you have any other questions. In health, Mary M. Zocdoc Service Team
Answer: Hi Mallory! Thanks for your question! You can see a provider's reviews by viewing the full profile and scrolling down. All of the reviews will be listed there toward the left side of the page. Give us a call at (855) 962-3621 if you are having any trouble! In health, Mary M. Zocdoc Service Team
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Hi there Cathy,
We are terribly sorry to hear about the trouble you experienced with this appointment. Could you give us a call at (855) 962-3621? We would love to get to the bottom of this for you.
Looking forward to hearing from you.
In health,
Mary M.
ZocDoc Service Team