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Zocdoc Reviews Summary
Zocdoc has a rating of 2.9 stars from 1,426 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.
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Always help me to make appointments regarding my insurance plan.
And advice me best doctors in Virginia area
I have always had great user friendly experience with zocdoc. One time a mistake occurred and it was on the oh physicians end and zocdoc still fixed it and even offered a gift for my troubles
Nice friendly greeting, comfortable and convienent location - best of all the staff is knowledgeable and Doctor Saltzman is one of the most professional with the best beside manor I have ever seen. I love them!
So far with ZocDoc all of the doctors have been beyond amazing, nice, and informative. I've never been happier! The app was super convenient and I was able to book appointments quickly at work.
Not only is it easier to use than your insurance company provided directory but they are very dedicated to your experience. I've had two instances where the doctor didn't live up to my standards and I received a personal call and an email from a rep from Zoc Doc.
Really sped things up being able to fill in health info before my doctor's appointment.
I no longer DREAD my dr. appts! Margie and the staff at SFP are always so pleasant, efficient and professional. I could not expect anything more. I am grateful that such a professional group exist to care for my health.
It has helped me fine doctor's quick and easy. I just would like an office number to be listed.
This is a basic tool. At the most superficial level, it is useful. But there needs to be a method of weeding out solicited reviews. More importantly, a searcher should be able to find a doctor based upon personal requirements. For example, I am searching for a GP who works with athletes a lot or who is an athlete him/herself. There are many quirks that I can't waste time with a regular GP on, and I would like a more specific method for searching for a better GP for my lifestyle. Also, one should be able to search based on religious affiliation or lack thereof. It's unnerving for an atheist to walk into a Dr's office and find religious icons everywhere. True story. It may not be a problem for some, but for me, a scientist shouldn't overtly be displaying such things. Searching by religious affiliation could prove helpful to some.
The times listed for appointments don't always match up with the Drs actual times (especially after hours and weekends). I've had a 3 (recent) appointments canceled due to incorrect times listed. 1 of them never even made it to the Dr's office, and they were overbooked (all of the appointments I've had were seriously overbooked, and I wound up waiting over an hour each time). This was early morning and evening appointments.
You basically need to call the Dr office and confirm your appointment which defeats the purpose of making the appointment online anyways.
The only plus I can give ZocDoc is if there is a problem and you give a negative review they will follow-up directly with a phone call or personal email, but at this point it's too little to late.
I live in Newark, so it's not like I'm dealing with a small town. It was a good idea in theory.
I might still use it to see if my insurance works for certain drs, but I definitely won't be making appointments with it anymore. It will just be a glorified Google search at this point going forward.
Almost every time I've booked with ZocDoc, they have appointment times available that aren't actually accurate to what the office/doctor's hours are. The offices usually have to call me personally to reschedule. There has also been a few times where the doctors aren't actually covered under my insurance or there are extra charges. However, it isn't all bad. I have been able to look for doctors without having to hunt through multiple sites.
Hi there Lincy,
We are terribly sorry to hear about the trouble you experienced. Could you give us a call at (855) 962-3621? We would love to take a look at what happened here, and make it up to you!
Looking forward to hearing from you.
In health,
Mary M.
ZocDoc Service Team
After I posted my review, I was contacted by customer service immediately regarding my review and how they could help. The gentleman was wonderful and very helpful.
This app made my appointments so much easier and all of my information was already completed when I got to my initial appointment. Love seeing the picture of the Doctor as well as their bio.
I love the reminders that are sent. You can stay on top of your needed appointments. The fact that providers can be grouped by the insurance that you have makes finding one easy. I like seeing my provider's schedule and can pick a date easily. Schedule an appointment by clicking the mouse-that easy!
This convenience of having doctors reviews and their schedules at my fingertips is so handy. Also the ability to look up doctors by their specialty and location.
This service is convenient and fast. Great customer service too. Will definitely recommend to family and friends. Thanks!
Thought the service was awesome! Needed antibiotics for a tooth ache had then in 30 mins! But keep getting wired text!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Katrina,
This should definitely have not been your experience using ZocDoc. Our doctors guarantee the information they list on our site is accurate, and we are so sorry to hear about the trouble with these appointments. We are always here to help, so give us a call at (855) 962-3621 if we can be of any assistance.
In health,
Mary M.
ZocDoc Service Team