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Zocdoc has a rating of 2.9 stars from 1,426 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.
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I have been reaching out NUMEROUS times... left 3-4 VM's over a 2 month time span. My pap came back abnormal and I have NOT been able to connect with anyone for a followup appointment.
I booked an appointment for Physicians & Midwives office... before logging in it showed me 1 specialist had a lot of availability, but once I logged in all the availability had turned into unavailable.
Hi there Myi,
We are terribly sorry to hear about the trouble you experienced. Could you give us a call at (855) 962-3621? We would love to figure out what is happening here.
Looking forward to hearing from you.
In health,
Mary M.
ZocDoc Service Team
Great experience. I did not have to wait that long to see my doc.
Doc Doc is so easy to use I WISH MORE PROFESSIONALS HAD THIS TOOL. I like that I can cancel too and don't have to worry about someone getting the message
I have had a great experience using Zoc Doc to book all of my doctor/dentist appointments since moving to NYC. I love the reading the reviews and booking appointments easily without needing to call. Thansk Zoc Doc!
Very convenient. Very easy to use. Love the option to fill in DR office paperwork online. Always recommending ZocDoc!
Zocdoc makes it possible for me to schedule an appointment same day and I feel confident the physician I am visiting will be able to help me. The reviews, pictures, and background information provided in each profile makes it a breeze to select a physician
My appointment was correctly made and confirmed. What I was not happy about was the ongoing emails. I deal with enough email that truly needs my attention. The amount of emails from you grew to be more than I want to deal with over simple matters such as doctor's appointments. In fact if the unwarranted emails continue I will block the address and stop using your service.
Hi Priscilla,
We are so sorry if these emails were a little too much! Give us a call at (855) 962-3621 and we would be happy to help you with your notification settings.
In health,
Mary M.
ZocDoc Service Team
I've been using zocdoc for years and I just love it! It's very reliable and easy to navigate. Not to mention zocdoc gave me a gift card for Amazon because my appointment was canceled because of insurance reasons. It wasn't a big deal, but they wanted to make up for it. Now THATS customer service. Thank you!
Thank you for your service, it has helped me so much. But I wish you had more of a presence in S. Calif as that is our second home.
Initially, the ZocDoc experience was great. I was able to make my appointment on line and complete all the necessary forms prior to the appointment. However, when I arrived, I quickly discovered that none of the completed forms were received by the medical office so I had to complete all the paperwork again.
Hi Richard,
We are so sorry for the trouble with your check-in forms. Please give us a call at (855) 962-3621 as we would love to get to the bottom of this.
In health,
Mary M.
ZocDoc Service Team
Zocdoc is great. When I needed to make an appointment
It was made in a timely manner. I Will use zocdoc again
For future appointments.
Skin scan, very comprehensive & informatives
Dental work, 5 stars for the Dentist, staff, & experience.
Let's face it - hopping on the phone and calling a random stranger is intimidating. ZocDoc makes it super easy and gentle to find a nearby, highly-rated doctor, book an appointment online, and even fill out your forms ahead of time. Plus, the site is designed in a way that it's actually sort of fun to book appointments, and it makes me want to book more, as weird as that sounds.
Anyway. Never going back to cold calling again. This is how I'm booking all my doctor's appointments going forward.
Loved it made the whole experience of finding a new doctor pleasant.
After finding a doctor that accepts my insurance, thanks to ZocDoc, they scheduled an appointment for me and sent me a notice with all the information I needed.
Very simple and easy very helpful and the doctor i went to is very perfessional she will be my regular thanks to zoc doc i really do love this website the first website i went to that actually do what they advertise help you find a medical proffessional close to you that takes your medcaid and i have wellcare so if you have wellcare you understand.
Excellent tool, easy to manipulate, instant confirmation, no more worries to take an appointment especially when employees put you on hold then forget you or come back to you after a while to hang off on you. Zocdoc also offers a wide choice of doctors all specialties and the most amazing thing is the straight follow up of the team behind it. I experienced a small problem of having double booking and Ive being called right away to fix everything with sincere apology followed by a gift. Thank you zocdoc team, you are the best and I wont hesitate to recommend you with great pleasure!
It was very convenient and they called to speak to the receptionist when I complained about filling out so many papers when I got there. Would use again. Much better than being put on their usual hold!
Answer: Hello Mark. Zocdoc offers a closed-loop review system that allows patients to share their experiences after being seen for an appointment booked on Zocdoc. These reviews can be found on each individual provider's Zocdoc profile. You can search for a provider at https://www.zocdoc.com/. Please let us know if we can help you find the care that you need or if there is a different set of reviews that you are trying to access at this time. You can reach our service team at (855)962-3621.
Answer: Hi Sandra, we hope that you were able to get the care that you were looking for. At Zocdoc, we are not able to offer any medical advice or guidance so we recommend you contact your doctor directly if you need to ever verify they will be able to provide the treatment you are looking for. Feel free to reach out to the Zocdoc team at (855) 962-3621 or [email protected] if there is anything we can do to help you find the care that you need.
Answer: Yes, prices appear to be around $44-180 now. Offices get charged this even for cancellations, no-shows, and fake bookings. Zocdoc has no built in protections to negate this type of booking behaviors. Why would they when they profit off it? Zocdoc also prohibits practices from talking about this fee as it violates their "community standards."
Answer: Hello Swetha. Thanks for reaching out. We'd love to help you find a doctor and book an appointment right online. If you go to www.Zocdoc.com, you can search for doctors by specialty, location, and insurance. You'll be able to see a list of doctors and their availability. Once you select a doctor, you can choose the time that is best for you. Once you complete the booking process, the doctor will receive your appointment information and confirm your appointment via email. This is completely free for you as a patient. Please give us a call at (855) 962-3621 if you need help with this or anything else!
Answer: Hi Amanda! That depends on the doctor's office! Every provider is different, so it would be best to get in touch with them about specific pricing information. Give us a call at 855-962-3621 if you have any other questions. In health, Mary M. Zocdoc Service Team
Answer: Hi Mallory! Thanks for your question! You can see a provider's reviews by viewing the full profile and scrolling down. All of the reviews will be listed there toward the left side of the page. Give us a call at (855) 962-3621 if you are having any trouble! In health, Mary M. Zocdoc Service Team
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Hi Miranda,
We are so sorry you have had trouble getting in touch with your doctor's office. Give us here at ZocDoc a call at (855) 962-3621 if there is anything we can do to help.
In health,
Mary M.
ZocDoc Service Team