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ZocdocReviews 1,426

2.9

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Zocdoc Reviews Summary

Zocdoc has a rating of 2.9 stars from 1,426 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.

service
148
value
130
shipping
41
returns
48
quality
112
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Japan
1 review
1 helpful vote
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HORRIBLE Customer Service/Followup
December 13, 2015

I have been reaching out NUMEROUS times... left 3-4 VM's over a 2 month time span. My pap came back abnormal and I have NOT been able to connect with anyone for a followup appointment.

Date of experience: December 10, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi Miranda,

We are so sorry you have had trouble getting in touch with your doctor's office. Give us here at ZocDoc a call at (855) 962-3621 if there is anything we can do to help.

In health,

Mary M.
ZocDoc Service Team

Maryland
1 review
0 helpful votes
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Schedule Availability MisRepresentation
December 13, 2015

I booked an appointment for Physicians & Midwives office... before logging in it showed me 1 specialist had a lot of availability, but once I logged in all the availability had turned into unavailable.

Date of experience: December 10, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi there Myi,

We are terribly sorry to hear about the trouble you experienced. Could you give us a call at (855) 962-3621? We would love to figure out what is happening here.

Looking forward to hearing from you.

In health,

Mary M.
ZocDoc Service Team

New York
1 review
0 helpful votes
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Great experience.
December 12, 2015

Great experience. I did not have to wait that long to see my doc.

Date of experience: December 9, 2015
Louisiana
1 review
0 helpful votes
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Zoc Doc Rocks
December 12, 2015

Doc Doc is so easy to use I WISH MORE PROFESSIONALS HAD THIS TOOL. I like that I can cancel too and don't have to worry about someone getting the message

Date of experience: December 9, 2015
New York
1 review
0 helpful votes
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I love Zoc Doc
December 12, 2015

I have had a great experience using Zoc Doc to book all of my doctor/dentist appointments since moving to NYC. I love the reading the reviews and booking appointments easily without needing to call. Thansk Zoc Doc!

Date of experience: December 9, 2015
Virginia
1 review
0 helpful votes
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Love ZocDoc!
December 11, 2015

Very convenient. Very easy to use. Love the option to fill in DR office paperwork online. Always recommending ZocDoc!

Date of experience: December 8, 2015
New York
1 review
0 helpful votes
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Quick and easy!
December 11, 2015

Zocdoc makes it possible for me to schedule an appointment same day and I feel confident the physician I am visiting will be able to help me. The reviews, pictures, and background information provided in each profile makes it a breeze to select a physician

Date of experience: December 8, 2015
Maryland
1 review
0 helpful votes
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Too Intrusive
December 11, 2015

My appointment was correctly made and confirmed. What I was not happy about was the ongoing emails. I deal with enough email that truly needs my attention. The amount of emails from you grew to be more than I want to deal with over simple matters such as doctor's appointments. In fact if the unwarranted emails continue I will block the address and stop using your service.

Date of experience: December 8, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi Priscilla,

We are so sorry if these emails were a little too much! Give us a call at (855) 962-3621 and we would be happy to help you with your notification settings.

In health,

Mary M.
ZocDoc Service Team

New York
1 review
0 helpful votes
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Love it!
December 11, 2015

I've been using zocdoc for years and I just love it! It's very reliable and easy to navigate. Not to mention zocdoc gave me a gift card for Amazon because my appointment was canceled because of insurance reasons. It wasn't a big deal, but they wanted to make up for it. Now THATS customer service. Thank you!

Date of experience: December 8, 2015
California
1 review
0 helpful votes
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Thank you for your service, it has helped me so much. But I wish you had more of a presence in S. Calif as that is our second home.

Date of experience: December 7, 2015
Arizona
1 review
1 helpful vote
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Lack of Communication
December 10, 2015

Initially, the ZocDoc experience was great. I was able to make my appointment on line and complete all the necessary forms prior to the appointment. However, when I arrived, I quickly discovered that none of the completed forms were received by the medical office so I had to complete all the paperwork again.

Date of experience: December 7, 2015
Zocdoc S. — Zocdoc Rep
over a year old

Hi Richard,

We are so sorry for the trouble with your check-in forms. Please give us a call at (855) 962-3621 as we would love to get to the bottom of this.

In health,

Mary M.
ZocDoc Service Team

West Virginia
1 review
0 helpful votes
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Easy
December 10, 2015

Easy, fast. I like they do confirmations automatically

Date of experience: December 6, 2015
New Jersey
1 review
0 helpful votes
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Great service
December 9, 2015

Zocdoc is great. When I needed to make an appointment
It was made in a timely manner. I Will use zocdoc again
For future appointments.

Date of experience: December 6, 2015
Florida
1 review
0 helpful votes
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Two positive experiences
December 9, 2015

Skin scan, very comprehensive & informatives

Dental work, 5 stars for the Dentist, staff, & experience.

Date of experience: December 6, 2015
New York
1 review
0 helpful votes
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The easiest way to book appointments
December 9, 2015

Let's face it - hopping on the phone and calling a random stranger is intimidating. ZocDoc makes it super easy and gentle to find a nearby, highly-rated doctor, book an appointment online, and even fill out your forms ahead of time. Plus, the site is designed in a way that it's actually sort of fun to book appointments, and it makes me want to book more, as weird as that sounds.

Anyway. Never going back to cold calling again. This is how I'm booking all my doctor's appointments going forward.

Date of experience: December 6, 2015
Texas
1 review
0 helpful votes
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Outstanding service
December 9, 2015

Loved it made the whole experience of finding a new doctor pleasant.

Date of experience: December 6, 2015
Colorado
3 reviews
0 helpful votes
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Fantastic Help
December 9, 2015

After finding a doctor that accepts my insurance, thanks to ZocDoc, they scheduled an appointment for me and sent me a notice with all the information I needed.

Date of experience: December 6, 2015
New York
1 review
0 helpful votes
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SUFFICIANT!
December 8, 2015

Very simple and easy very helpful and the doctor i went to is very perfessional she will be my regular thanks to zoc doc i really do love this website the first website i went to that actually do what they advertise help you find a medical proffessional close to you that takes your medcaid and i have wellcare so if you have wellcare you understand.

Date of experience: December 5, 2015
Texas
1 review
1 helpful vote
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Excellent tool, easy to manipulate, instant confirmation, no more worries to take an appointment especially when employees put you on hold then forget you or come back to you after a while to hang off on you. Zocdoc also offers a wide choice of doctors all specialties and the most amazing thing is the straight follow up of the team behind it. I experienced a small problem of having double booking and Ive being called right away to fix everything with sincere apology followed by a gift. Thank you zocdoc team, you are the best and I wont hesitate to recommend you with great pleasure!

Date of experience: December 5, 2015
New York
1 review
0 helpful votes
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Terrific
December 7, 2015

It was very convenient and they called to speak to the receptionist when I complained about filling out so many papers when I got there. Would use again. Much better than being put on their usual hold!

Date of experience: December 4, 2015

From the business

Zocdoc is the beginning of a better healthcare experience for millions of patients every month. Find doctors you love, read real reviews, book appointments instantly, and more.


zocdoc.com
Founded in 2007
New York, NY