ZocdocReviews 1,426

These guys are the worst. Our office decided to go with these guys to check them out. After a couple of months they became a total nightmare. We decided they were not right for our office so we went to try and cancel them. Simple enough right? Wrong! We told them to not book anymore appointments online, and they still, to this day, book the patients for times when the doctor was not in the office, or when we had no openings for appointments. We have not paid them in months! Still get phone calls from angry patients saying they booked with Zocdoc for this day and this time. The doctor was not in. Makes for angry patients! Not a good way to run a online service guys! Get a clue!

I made an appointment on Zocdoc with a doctor that sounded great, about a week from the appointment date I got a call from the clinic saying the doctor no longer takes the insurance I have.

I was upset, but I didn't fret. I alerted Zocdoc that my appointment had been cancelled because the doctor no longer takes my insurance, and they should call the clinic and confirm that so they can remove the doctor from the list to save other users any future problems.

I was thanked, and they said they would do just that.

I made another appointment with another doctor listed as taking my insurance a couple weeks later, I felt a little apprehensive because I saw the doctor I had informed them about two weeks ago was STILL listed as taking the insurance.

I decided to call the clinic of the new doctor to ask instead of relying on Zocdoc's list. I was told they stopped taking my insurance well over a year ago...

I once again relayed this info to Zocdoc, they said they would look into it, they said doctor's shouldn't be listed as taking insurances that they don't, they would get to the bottom of things.

Well... BOTH the doctors are STILL listed as taking the insurance to this day. Nothing has been done and plenty of time has passed. They apparently will say anything and do nothing. The receptionist at the last clinic says she has never been contacted to confirm anything, and she would know.

A person could get killed driving to a worthless appointment. Not all clinics will call and alert you not to come. Zocdoc really needs to make sure the things they list are true, all it would take is a phone call to confirm something as simple as insurance plans, but they would rather not.

Zocdoc is an expensive marketing tool, but is biased against the provider. They allow anonymous reviews to be posted and refuse to take them down even when they are aware that the review was not made by a"verified patient". The review is marked as submitted by a"verified patient" regardless. They say this acceptable within their guidelines. For Zocdoc the market is to people who use the app without cost. Their slogan is "power to the people", without any interest in helping the providers who pay them a rich fee each month.

I found an ophthalmologist in Houston through zoc doc close to my house, which was great. However, after filling out 10 pages on patient history and information 10 days before my appointment date, I received a phone call one business day before my appointment from the Doctor's office that the appointment cannot be confirmed, since it was booked up. Plus, I had to resubmit all my patient information and book a new appointment via phone directly. It was a huge waste of time and I had to wait another week and bear the pain in my eye.

ZocDoc makes promises they cannot keep. We have been with them for four months and have not received not one patient. They are saying they have just referred a patient and in fact they are already existing patients in the office. We are very disappointed with this service and it has been a waste of our time and money. They make many excuses about the schedule and availability. Then we left one operatory free for them only, and still not one referral; unbelievable! They keep making excuses and trying to make it look like we are at fault. We found out there is no refund for the $3000. 00 we had to pay up front. I would not recommend any doctor to them.

Barba Dental

Zocdoc's rule for reviews are skewed. They willfully leave out reviews which leads to a positive bias in their system.

If you miss a doctor's appointment, you're ineligible to leave a review. But here's the kicker: even if you miss it due to the DOCTOR's poor time/booking management, then you STILL cannot leave a message.

Dr. GK Ravichandran (Houston, TX off of 59 south) didn't fulfill his appointment that I made via zocdoc. Called him four time to find his office after arriving at a dingy, hollowed out building and never was picked up. I even called with zocdoc and nothing. I left a voicemail expressing my displeasure calmly albeit curtly to which I finally receive a call saying that this was my fault and that I have no grounds for attitude. Vindictive customer support such as this is only for the unprofessional and uncouth. Truly a staff that thinks solely of themselves and not about the patient.

Do NOT use Zoc Doc. It couldn't possibly be any more of a waste of a website. Never use this bull$#*!, pathetic $#*! excuse of an app. I have been having a serious manic bipolar episode for over a week. I made an appointment a week ago with a psychiatrist that was supposed to be for today. An appointment that I desperately needed... My mental disorder is no $#*!ing joke. Today what do I find out? That it was cancelled. No one informed me, no call or email or anything. I called the psychiatrist office and they had no record of any appointment under my name. They told me the doctor I wanted to see was booked for another month. I called Zoc doc to see if they could help me find a doctor immediately due to the circumstances and COUNTING on this day. The lady I talked to was absolutely unable to help me and referred me to the "crisis hotline". WHAT A JOKE. I would love to find a way to shut this entire website down for anyone else who needs help and unknowingly tries to use this site because You WILL be disappointed, promise you that. Have a great day y'all.

I visited a doctor listed as taking my insurance via ZocDoc. When the doctor then slapped me with a bill, I reached out to them NOT to get my money back, but instead to inform them that this doctor they listed on their site did not actually take said insurance.

Their response was that they would not remove the doctor because "the doctor said they take that insurance". When I asked if they require proof of insurance from the doctors they list on their site, they said no.

So they are listing doctors on their website without confirming any proof that they do take certain insurances, which is not only terrible but also illegal.

I went searching for an ENT on ZocDoc this morning hoping to book an appointment right away. The soonest was two days away. So I took the appointment. They offered to do the paperwork online. I did all the paperwork and supplied all of the insurance information. The doctors office continued to contact me throughtout the day, asking for more info. I complied with all of their requests. By the end of today, they said they had everything and would contact my insurance company, if everything was fine, then ZOCDOC would confirm my appointment. Wait a minute! ZocDoc confirmed my appointment this morning, or so I thought. Just now, the doctors office informed me that the Wednesday appointment was no longer available. Would I like to book another day? At this point, Absolutely not! Don't they realize that I took the appointment because I need to see somebody now? ZocDoc wasted a whole day for me which I could have spent finding a doctor. The doctors office and ZocDoc do not seem to or want to understand any of this.

I booked an appointment with a dermatologist on Zocdoc and they gave me the address and the time. Everything was ok until, Guess what, it wasn't in that address because that specific day the doctor was in the office at 2:00 pm and my appointment was at 10:00 am. I called them and they reschedule it for later. When I went to the office again the doctor was not a dermatologist, he was the general doctor and the did not even accept my insurance. I was so pissed off because they made me loose a whole day just because of their incompetence. They should know better this stuff people cannot waste their time like that just because they did not know. Be careful when your are making an appointment always make sure they take your insurance and when they call you to confirm ask them the address and time just to make sure.