ZocdocReviews 1,426

My daughter was under dr l'salata's care for months. He was somewhat stumped about her issue and to cover all his bases he requested a MRI, X-ray and finally a neurologist to perform an emg test. We were scheduled for emg test on Monday morning 11am at Weil Cornell medical group but on Wednesday before I received a call to inform me dr l'salata no longer accepts insurance. What?! My daughter's appointment is now cancelled after we arranged Holiday weekend around this confirmed appointment. Karen from Brooklyn office says we'll all I can say is I'm sorry! That unfortunately is unacceptable dr. L'salata office should have notified his patients that are under his care with said insurance! I'm hoping this is a blessing in disguise for my daughter and she gets a doctor who cares about his patients. Dr l'salata stinks! Pee u!

Zocdoc is not there for providers. Essentially, Zocdoc has ruined my business. They allow patients to book on the site and cancel whenever they want, even two minutes before appointments. They claim they hold patients accountable, but they actually do not. They may ban a patient based on email address, but then they just create another account with a different email address. There is no way to block patients who have been harassive. The service team clearly copies and pastes from a catalog of responses in emails. Often times, they do not respond at all. I would highly discourage that all providers stay away from this platform. It is making a mockery of the healthcare industry and will crumble any small business.

Overall, a piece of garbage. I created an account to schedule an appointment. They do not send any confirmation of the appointment or reminders that there is any appointment scheduled for me. I end up calling the dental office myself to schedule it.

This website asks for a bunch of sensitive and private medical information that I don't even know if they are actually secured.

The "Forgot Password" link does not work either. I wanted to go back in and disable this account and have waited for the Password Reset email for more than 5 days now and still have not received it. I hope my account is locked for good because I will never use this site again.

Referred to a primary doctor I wouldn't trust a rat with. The primary care doctor was nothing but an arrogant, unethical witch. Love to hear herself talk, doesn't listen to the patient. Describes medications that are unnecessary. Told this doctor that I had a fatty liver and she stated this was a menopausal issue, this was so very WRONG.
When I questioned her she said if I don't like it then I can go elsewhere and kicked me out of her office but not before collecting $90. She brushes the seriousness of certain lab results off as age related. Saw another doctor for these elevations and glad I did for they could become life threatening and needed to be monitored.

I moved to a new city and was told to use ZocDoc to find a new doctor and make an appointment. I found an "in-network" doctor and was able to make an appointment conveniently online. Imagine my surprise and utter disappointment to see a $500 medical bill because, surprise, the doctor was not in-network. Now, I am in a horrible financial situation (of which the stress is WORSENING my condition) and I have to go back to get my lab tests, which is going to be more out-of-network charges. I cannot explain how disappointed I am in this entire experience.

I went to see Dr. Booker T. Seymour III on a Wed. With painful swallowing. After a cursory listen to my complaingt he stuck a camera up my nose without lube or numbing agent, rooted around for 3 or 4 minutes, told me I had a split septum and an ear that wouldn't pop, set me up for 3 tests which he would not specify even the names let alone the reason or cost, and 15 days away at best. Then he gave me a pat on the head and disappeared. He refused to speak to me about any interim relief or explanation of a therapeutic plan, in fact refused to speak to mea at all, after repeated calls Wed, Th, Fri, thru the weekend. His answering people finally told me to quit bugging him and call an ambulance to the ER. After I found an actual doctor on the following Mon., who saw me right away, set me up with an endoscopy, and was able to see a 5cm malignant tumor on my hypopharynx and set me in the right direction, Dr. Seymour's people began calling me to schedule and re-schedule the tests. I told them I would not be using Dr. Seymour again and to please stop calling me. It is now Wed. Jan. 18 and I just got out of surgery when I start getting more calls from his office confirming my appointment for the tests. WTF? Unless you need a nose job or want to sign up for one of his BS sleep studies, DO NOT go anywhere near this quack.

Please do not used this site to find any doctors. The site only keeps the best reviews. I found two doctors from Zocdoc when I first moved to a new city and they both turned out to be the worst doctors in my life. I looked up Yelp and the reviews were the worst for both of them. I left a feedback for the 1st one but it just disappeared after a day or two. The 2nd one wouldn't allow me even to write a review. The irony is that I see 5 star reviews kept popping out when they did not even allow me to write a review. These are evidences of the Zocdoc reviews are fake and fraudulent. This website need serious investigation by someone who can speak for consumers.

Fantastic group of Medical Doctors and Specialists treating anyone who desires a general treatment Medical Doctor, or one who needs specialized individual care for the treatment relating to Acquired Immune deficiency syndrome. Awesome staff, medical lab on premises and outstanding attention to detail quality medical care in Dallas and surrounding Metro plex.

After making an appointment 2 weeks prior to the visit requesting a specific time and physician the day before I received a call regarding the appointment. The time was incorrect and the physician was incorrect and to compound the issue the office staff was not helpful. I had been receiving emails every other day confirming my appointment. When I called the office staff back I was placed and hold and the offered to change the appointment to the original time requested. That didn't solve the issue with the physician. The office staff stated that they had a person "taking care" of Zocdoc appointments. I stated I wanted to cancel the appointment. No attempt at service recovery. This is so frustrating. I will call the office now and not bother with the app.

As a surgeon, I was one of the first non-primary care physicians to begin using zocdoc to find patients sseveral years ago. During the first year zocdoc did a nice job creating specialist subgroups so that appropriate patients could find me.

Over the first two years many patients found me and scheduled through the app. What I like about it is that it is VERY helpful for the patient to find a specialist who can see them right away. Unfortunately there is no filter of these patients coming to see you (as a specialist). Meaning, they don't have a PCP who referred them. They don't really know about the condition they are coming to see you for. Most importantly sometimes they come to see you and you aren't the correct doctor for them or their problem. This makes it a waste of their time. Additionally, patients often don't realize their insurance company won't pay for a specialist appointment without a referral. Then they are stuck with the bill.

Despite trying to be proactive and reach all patients trying to schedule with me via zocdoc and prevent the above, it still happened. I spoke to zocdoc several times and they couldn't have cared less. Focusing on, "see, you are getting patients from us".

Most harmful for the doctors is that zocdoc does NOT honor their contract in filtering/removing negative reviews. As we all know patients are more likely to write negative reviews than positive reviews. Although I have a 5 star rating with hundreds of reviews, there are three negative reviews that have nothing to do with myself (the person being reviewed) at all. When discussing this with zocdoc and proving to them that these reviews were not factual and not "the patient's opinion", they still refused to take them down stating "you have so many positive reviews, 3 bad ones isn't bad".

What I liked about zocdoc in the beginning is that they claimed to have the physicians best interest in mind. That is not the case and reading through these reviews it seems I am not the only one who feels this way.

If you are a specialist, I strongly urge you not to use this service.

ZocDoc was originally a wonderful company. I was, in fact, the first dermatologist in New Jersey to be on their site. Now they have declined into a faceless big business where employees will not even identify themselves by their full name on the phone when asked. I am terminating my account with ZocDoc over their completely inane review policy. I have more than 250 reviews on ZocDoc and a 4.8 rating, achieved over several years. The most recent review, however, is 1 star and reads "His bald head makes him look goofy, but what makes it worse is that he is more concern on how much money he can make..." That is the complete review.

A supervisor named Sam P. (who refuses to give her full name) insists that this is a legitimate review that reflects the patient's experience. I consider that idiotic. Either Sam P. Is herself incompetent, or she is simply enforcing an idiotic company policy where insulting a doctor's personal appearance is considered a reasonable review. Sam P. Went on to claim that a theoretical review that stated "the blackness of the doctor's skin made him look goofy" would also not be removed but would be considered by the "team".
When I told her that I wanted to cancel my account, she would not give out the full name of my account manager, insisted that I could not speak to someone, that calling back was futile, and that the account manager would call me back within 24 hours, and only then could I cancel my account. Needless to say I instructed American Express to discontinue all repeat billing from ZocDoc. It is very sad that what was once an innovative and seemingly great company has become another faceless internet bureaucracy

ZocDoc didn't have a doctors Insurance coverage/ "In Network" status up to date when I booked with someone. A month after I visited the doctor I received a bill for the full payment of my visit. I checked ZocDoc's site and now that doctor show's not covered. They simply just changed the In Network status, now I'm screwed. Doctors aren't liable to tell you if they're In-Network, and ZocDoc's records are broken, so I wouldn't suggest trusting their site.