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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Very impressive glasses for the price. They arrived quicker than I expected.
Love Zenni this is my third order and I know there will be many more over the years
I love my glasses! They're so me! Everything fits perfectly, and the frames are so pretty!
First time I've had a little disappointment with a Zenni product. I sprung for the anti-fog since that's a constant battle at work and even just minutes after using the wipe they'll fog up during temp change or during a masked procedure just the same as any other lenses I've ever had
I recently purchased my astigmatism glasses I'm very happy with the quality and above all the price for less than 40 dollars i got quality glasses that would typically cost me over $200 at the optometrist ty so much Zenni i highly recommend it
Wonderful, speedy delivery and my glasses were in awesome condition
This was better than going to the eye doctor. Great price, great experience.
Quality product, happy with customer service, have already purchased two pairs of glasses. Very satisfied!
My daughter loves these and get compliments all the time
I've bought 2 glasses in the last 2 years... 1 high end, 1 mid range, from my local optical store and BOTH have had to be replaced in less than 6 months due to defects. Meanwhile zenni is considerably less expensive and last forever. This particular pair is lovely and fits my face perfectly. I like big glasses that my lashes won't hit and these are it. I had gotten another pair from zenni that my PD wasn't quite right for, they will grind them for you anyway as close as possible but everything was kinda woozy when I used them. So I returned them and got these instead since the PD on these matched, and they are perfect. Best lenses I've had in years, everything looks very crisp and clear through them and I have the zenni photochromic coating to keep the Oklahoma sun from blinding me.
Again, another successful purchase. Not my first order, also not my last.
Ordered prescription glasses for driving at night, and the yellow lenses are perfect for that. They cut the glare and lesson the eye fatigue I experience when driving long distances. I also ordered a darker pair for driving during the day. They are just the ticket for sunny days.
Service is always top notch! Will definitely order again.
I have gone through Zenni many times over the years. I don't have insurance that covers glasses. Zenni has been a wonderful company and the glasses are perfect.
Love them can see perfectly, a little bigger than anticipated but fit perfectly
Easy to order, fast shipping, quality glasses! What more could you ask for?
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members